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Avan

Avan

VIC, NSW, SA, etc...
1.8 from 16 reviews

Reviews

1.8

16 reviews
5
(1)
4
(3)
3
(0)
2
(0)
1
(12)
  • Product Quality
    3.7 (6)
  • Return Claim MadeYes (0) · No (7)
  • Warranty Claim MadeYes (2) · No (5)
  • Customer Service
    2.6 (8)
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Kaye

KayeCanberra 2600, ACT

  • 2 reviews

A Great experience

published

Just purchased the Avan Aspire 555 from Nowra. The team Anthony, Steve and Rob could not have done more to help us with our purchase and gave us a good deal. We walked in, fell in love with the van and wanted to take it then and there as we had traveled from Canberra. They managed to make that happen for us and we were very grateful.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2020
Store LocationNowra
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Waiting Long

Waiting Long

  • 6 reviews
  • 4 likes

Lack of Integrity

published

We bought a brand new A-Van Cruiseliner Adventure Plus.
Within days the door handle fell off in our hands. It is secured by very short screws.
A curtain fastener fell off
A screw to hold the gas pipe up underneath the van was missing.
The two vents were warped. From the reviews I see A-van have known about this for years but continue to sell an inferior product.
The Finch HB9000 underbunk air conditioner barely works. It cools the van by one degree. They have known about this issue for at least two years and yet continue to promote a van with air conditioning knowing full well it doesn't work in a Cruiseliner.
A-van keep referring back to the retaile. The retailer keeps referring back to A-van.
It is not integral.

Customer Service

Not even lousy service, just none!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationBathurst
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poor service and could not care less

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedSeptember 2017
Store LocationAvan Super Centre Campbellfield
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andy b

andy bSouthern and Hills, SA

  • 2 reviews

Extremely happy

published

Bob Jan Scott and all the staff were extremely helpful with the purchase of our new Avan 564 everything we asked for was carried out with fo fuss would recomend Avan Adelaide
to anyone looking for a new van
Thanks
Andrew and Jenny Ba0

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2019
Store LocationWinsor Gardens
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Jane

JaneCentral Highlands and Goldfields, VIC

Satisfied customer

published

Our Aspire 587-1 is one year old. Experienced a few minor problems but these have been attended to at times to suit both, and we too lose 2 days returning and collecting our van. The staff have always been attentive and repairs carried out to our expections.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedJune 2018
Store LocationAvan Super Centre
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No pride

published

Used motor homes are filthy and over priced. How can you be expected to spend over $100,000 on something that you cannot even assess properly.
Avan Super Centre you should try having some pride in what you sell.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCampbell field
See all answers
Bob Lineage

Bob LineageMetropolitan Adelaide, SA

Service problem with my Avan Aliner

published

I phoned 03 5945 4500 with a service problem with my Avan Aliner and spoke courteously to a Mr. Steve Doherty. He was off hand and did not show any care or concern with my problem. He was not helpful at all. I feel unhappy with the service I received from the Avan Melbourne Manufacturing/Service Dept. and would not recommend them to anyone.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2016
Store LocationAvan Adelaide
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Chris

ChrisMelbourne

Thinking of buying an Avan this weekend? Don't bother.

published

OK this is an update to my first review. I can say Avan spent 5 weeks fixing my van but fix it they did except for the airconditioner which had the plenum tube missing. Rather than wait another 5 weeks i had it fixed myself. I am reasonably happy with my van but customer service is a dirty word at Avan. Have a look at other reviews and you can see its a common thread.
Have fun and I'll see you out there.

1 comment
Chris
Chris
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Marg

MargGladstone Park

Terrible cruise liner

published

After sale service and product are terrible.Not enough space to wright all the problems dean exp:lost the spare weel due to poor wellding and the rest.If anyone is interested I can supply photos (plenty of them).Please if U intend to buy this product consider the rewiews, because I did't. In ten months we used it twice, and after every outhing had to take it back for repair,but before that waited two months each time.THEY WERE very busy.

Terree

Terree

  • 2 reviews

good friendly service

published

Alan and I had the 1st service today of our Golf Maxi 501. We were very impressed with friendly staff. We cannot thank Paul enough for all the help he gave us.

SCH

SCHKeilor Downs

  • 2 reviews

Customer Service

published

Only responded to Emails after I rang. No communication or updates on requested work to be carried out waited 2 days and still no phone call.Everyone that you spoke to had a different line for the delay.Since I arrived home I discovered a damaged rear left hand foot (stabiliser) pad broken and the stainless steel spring flattened by a forklift tyne,in fairness to the company I never notified them of the problem.I don't have the energy or the time to return.They have lost me full stop.

Debbo

Debbo

  • 2 reviews
  • 4 likes

If only the people who built it used more than 1 screw

published

Spent $30k only to have to fix things ourselves. Lock barrel fell out of door 1st time used, filmed it & sent to AVAN, the door latch on roof only has 1 screw as has most of the cupboard doors & curtain rods. The table is screwed on uneven making it wobble. Not able to drop van off on a weekend to have issues resolved & pick up the next week, hubby needs to take days off to drop off & pick up.
Update 2nd time using it & the water pump no longer

1 comment
Debbo
Debbo
Bee K

Bee KAdelaide

8 months and waiting!

published
Bob

Bob

  • 3 reviews
  • 10 likes

I have found life without the AVAN just wonderful

published
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Richo

RichoMelbourne

  • 3 reviews

Old fashion liars

published

After doing a deal with the salesmen we decided the very next day to cancel the deal for personnel reason. Well within the three day cooling off period these crooks still won't acknowledge my emails or phone calls.
Typical sales men that are your best friend up until money is handed over. Why tell me in the first instance getting my deposit back won't be a problem but then to never follow through and ignore me like I don't exist. Stay away from these crooks!

Questions & Answers

Maxine

Maxineasked

Avan

We have an avan aspire 587 1, took delivery may 30th 19, we have had the thetford fridge replaced but todays problem is we have got fuse problems...we have replaced 1 fuse, all itemsthat are connected to 240v and 12v..including the fridge are not working..item like electric jug, microwave will work...is this a curcuit breaker problem?

1 answer
Jane
Jane

Hi Maxine - we have never had any refrigerator problems. One fuse problem associated with the outside strip light - Avan Super Centre Campbellfield repaired same under warranty - good service as we are not in Melbourne they fitted in with us when we where able to get back there.

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