Avan

KEPT $3.5k of our deposit on new van. We purchased a new Aspire 555 at Mornington show for 70k in March 2025 from AVAN PAKENHAM. At first viewing we were told deposit was refundable and van could not be built and delivered until August 2025. We paid 10% deposit on second viewing. After we had an accident and large unexpected medical costs we asked… Read more

to cancel our contract 5 weeks later in May 2025. We were told that they would only return half our deposit as the refundable aspect was not written on the contract. They refunded $3500 and kept $3500 despite production of the van not even close to starting. Be careful with these people they lack integrity and honesty in our view.

Not recommended Van got write off after 2 use. Very poor workmanship so many things not perfect when we receive the van at delivery. Things fall apart in the 1st month and water leaking on the first day. Show details

A VAN Service is a joke – Be very careful if you want a repair done by the Campbellfield A Van operation and be aware this has nothing to do with the Pakenham branch they are 2 different places !!! Took me 2 months to get a service booking being so close to chrissy I excepted that so dropped the van to the door 59 klms away from home on Thursday for a Friday repair told it… Read more

was 1/2 day gave me a cost all when I booked it in the 2 mths prier.... All was fine so dropped it off THEN NO CALL FRIDAY AT ALL tried to ring all friday for a report no one answered 4 calls ......left message....... and no return call NOT EVEN FROM THE SHOWROOM ... gave up and thought I have a day so will wait till Monday started ringing them from 8 am 8 calls not answered finally got an answer and told NO your van isn't done it would take 2 more weeks and we don't care what you think we are just to busy what an attuited you can come and get it if you like and if you need to use it for the holidays well 2 of you can just push the roof up !!! ( I travel alone ) THEY COULDN"T CARE LESS will be taking it to a private company for its service where people CARE .......

Avan a good van Sales commitment to undertakings seriously lacking – We bought a good Fiat Ducato Avan from Avan Nowra Steve was the Sales person who sold us the M6. He also promised to replace the rear right hand side fly screen and advised they had replaced the Awning. After numerous personal contacts the flyscreen has still not been replaced. The awning also was not properly installed as the led lights were… Read more

not wired in. Despite numerous attempts at contact no effort to return calls and emails to had resulted. We even asked another sales person to have him contact us again without response. For Avan Nowra once the deal is done service response in our instance is non existent.

Do not buy from Avan Camberfield – Absolutely disgusting customer service. You don’t pay over $50,000 to a dealer to get chicken $!?t

Update – Went to update our 2005 avan only to find the quality of production has gone down hill dramatically. Was very happy with our 2005 van but will be looking elsewhere due to the poor construction .

Terrible quality build and even worse customer service – Would never ever buy a Golf again. We recieved our brand new van with 30+ defects on it. Was told by the dealer that they all look like that. Was offered a refund or to wait 12 months for a new one. Neither of those options suited us, so we kept the van. Dealer offered to fix defects with silicone. What a joke. We asked the dealer/factory to send… Read more

a bunk ladder that never came with the van. Recieved bunk ladder from factory with an appaling message on the package (and also a part missing from the ladder) Steer clear of this company, i wish we did.

some problems with van – fell in love with van, problem roll out awning it fell to bits and crap tyres only did about 5000 km, had to remove pipe from twin tanks hitting axel now have seperate tank fillers and piping to water pump Show details

Disgusting service – Will never enter this place again Michael is the rudest most arrogant salesman I have ever dealt with. This dealership will turn people off the AVAN brand which would be a real shame the vans are awesome it’s just this dealer that is disgraceful Show details

Winnebago Alpine T4600 Mazda – I will never buy another product from this company. Promises broken, lied to and delivered a brake defective dangerous vehicle. Show details

Misleading and Deceptive Conduct used by salesman – Salesman used Misleading and Deceptive Conduct when selling me a van. Was pressured into signing a contract, and was not fully informed of the risks involved. Though he knew I did not have finance he told me that it didn't matter, that I just had to place a $3000 deposit on a van. When the finance was declined he refused to refund me. I am now… Read more

currently speaking to the ACCC and trying to get this resolved to get my money back. Next stop will be Consumer Affairs VIC. Keep away!!

Terrible service – Michael took my credit card details and said he would hold the van for 2 weeks while we waited for our insurance to process. I called him on the 14th day to finalise purchase and he said he sold it to a local couple would paid cash. Called a dealer on the east coast and he has heard of Michael and the terrible customer service he offers. It would not be worth your time talking with Michael at AVAN Super Centre in Campbellfield. Show details

A Great experience – Just purchased the Avan Aspire 555 from Nowra. The team Anthony, Steve and Rob could not have done more to help us with our purchase and gave us a good deal. We walked in, fell in love with the van and wanted to take it then and there as we had traveled from Canberra. They managed to make that happen for us and we were very grateful. Show details

Lack of Integrity – We bought a brand new A-Van Cruiseliner Adventure Plus. Within days the door handle fell off in our hands. It is secured by very short screws. A curtain fastener fell off A screw to hold the gas pipe up underneath the van was missing. The two vents were warped. From the reviews I see A-van have known about this for years but continue to sell an… Read more

inferior product. The Finch HB9000 underbunk air conditioner barely works. It cools the van by one degree. They have known about this issue for at least two years and yet continue to promote a van with air conditioning knowing full well it doesn't work in a Cruiseliner. A-van keep referring back to the retaile. The retailer keeps referring back to A-van. It is not integral.

Not even lousy service, just none! – Bought avan despite salesman unable to answer the most basic questions about van. Things hadnt been finished properly, and they had no intention of fixing it. It was also handed over in a filthy state, despite being brand new. Manager extremely rude, would not answer phone calls or emails. Once it is sold, not their problem apparently. The… Read more

salesman, who knew nothing (yes, really) gave a heap of wrong information. We tried the van for 2 days. It was ok. On the 2nd trip out, neither the pump, nor the solar lights were working. Very poor. Given the abusive manager in Bathurst, I definitely would not recommend anybody go there, after sales service is non existent, and not worth the effort. If you already have an avan go to the other caravan bloke in town, polite, knows what he is doing, and does it in a timely manner.

poor service and could not care less – When contacting this dealer with regard to warranty problems I was referred to Pakenham. When I called them they were closed for several weekdays ,when I eventually made contact with them I was referred back to the Manager at Campbellfield who after discussing problem , he gave me a date to bring it in to fix it under warranty. We took the caravan… Read more

over on that date an hour and a half drive , the manager was not there , another employee told me that it he didn't think it was under warranty, but would find out, after waiting about an half hour he came back and said he couldn't find out that day, I said I would leave caravan I was told no room will have to take it back home and they will ring me , 6 weeks later no call and nobody knows. Once they have your money they don't care, while we like the caravan would never buy another avan or recommend them

Extremely happy – Bob Jan Scott and all the staff were extremely helpful with the purchase of our new Avan 564 everything we asked for was carried out with fo fuss would recomend Avan Adelaide to anyone looking for a new van Thanks Andrew and Jenny Ba0 Show details

Satisfied customer – Our Aspire 587-1 is one year old. Experienced a few minor problems but these have been attended to at times to suit both, and we too lose 2 days returning and collecting our van. The staff have always been attentive and repairs carried out to our expections. Show details

No pride – Used motor homes are filthy and over priced. How can you be expected to spend over $100,000 on something that you cannot even assess properly. Avan Super Centre you should try having some pride in what you sell.  Show details

Service problem with my Avan Aliner – I phoned 03 5945 4500 with a service problem with my Avan Aliner and spoke courteously to a Mr. Steve Doherty. He was off hand and did not show any care or concern with my problem. He was not helpful at all. I feel unhappy with the service I received from the Avan Melbourne Manufacturing/Service Dept. and would not recommend them to anyone. Show details

Terrible cruise liner – After sale service and product are terrible.Not enough space to wright all the problems dean exp:lost the spare weel due to poor wellding and the rest.If anyone is interested I can supply photos (plenty of them).Please if U intend to buy this product consider the rewiews, because I did't. In ten months we used it twice, and after every outhing had to take it back for repair,but before that waited two months each time.THEY WERE very busy.

good friendly service – Alan and I had the 1st service today of our Golf Maxi 501. We were very impressed with friendly staff. We cannot thank Paul enough for all the help he gave us.

Customer Service – Only responded to Emails after I rang. No communication or updates on requested work to be carried out waited 2 days and still no phone call.Everyone that you spoke to had a different line for the delay.Since I arrived home I discovered a damaged rear left hand foot (stabiliser) pad broken and the stainless steel spring flattened by a forklift… Read more

tyne,in fairness to the company I never notified them of the problem.I don't have the energy or the time to return.They have lost me full stop.

If only the people who built it used more than 1 screw – Spent $30k only to have to fix things ourselves. Lock barrel fell out of door 1st time used, filmed it & sent to AVAN, the door latch on roof only has 1 screw as has most of the cupboard doors & curtain rods. The table is screwed on uneven making it wobble. Not able to drop van off on a weekend to have issues resolved & pick up the next week,… Read more

hubby needs to take days off to drop off & pick up.

Update 2nd time using it & the water pump no longer

8 months and waiting! – I am so incredibly dissatisfied with the after sales service with this company. Hoping they haven't gone broke, certainly the actions are that of people who are hiding from their commitment. Couldn't be nicer when our order was being taken... Then as the time for the van's delivery (mid to late January) approaches we're ringing and ringing… Read more

to get some idea of when it was turning up. We find out that it's expected arrival us now mid Feb, but they'll be busy with the caravan show so they couldn't get it to us until the 28th Mmm.... There's our February holiday booking gone. One they assured us we could take.

Mid February we ring to confirm only to hear it is now mid March. Maybe. Latest news is that it is late March.

Not once has there been any communication from THEM. Not once has there been any apology or regret... Just grumpily given comments about how busy they've been, and that they've had no leave.

Another chase up call today, has been met again by curt conversation and when I agree that she SHOULD contact us daily to let us know what is happening... she HUNG UP ON ME. Perhaps her suggestion of a daily call was, like their customer service, false.

It will be 8 months after our order when we get it IF it does actually arrive mid March.

I tried ringing the 1300 number on the website to speak to someone at head office, however repeated attempts have resulted in the number completely ringing out.

There is no Facebook page for them and no other way of contacting head office. Trying to ring interstate dealers to get a contact number and they're ringing out too.

I'm an easy going person, in sales myself, but we have found the experience infuriatingly frustrating.

The delay is upsetting, but it's the total lack of contact or customer service that is making us see red.

We regret to the depth of our souls, going with Avan!

I have found life without the AVAN just wonderful – I purchased an off the showroom model in March 2016, drove to Melbourne from Brisbane to collect it having paid the balance owing 2 weeks before I left. On arrival the lady in question told me I could not collect the AVAN as she had not received advice of my direct debit sent 2 weeks prior. I even reminded her that I had sent her a copy of the… Read more

direct debit over $40,000, one might think you would remember this but no. She then contacted their head office to be told it was received 2 weeks ago but they forgot to tell her, it gets better. I was then introduced to the Sales Manager who was to take my wife and I through the Caravan and show us it in detail. This took some time to organise as he was not expecting me even though I had sent emails advising the date I wanted to collect it and their reply advising this date marked was fine. Taking us through the Avan he noted I was far from understanding of the van and was shocked to find I had not seen it other than on the internet. He thought I had come into the showroom prior. I was told to back my 4x4 in to hook up and they noted I had a 7 pin round plug on my 4x4. The AVAN had a 7 pin flat. I advised I had an adaptor but they said no we will change the plug on the AVAN to suit. In doing this and then turning it on they blew 90% of the led's and other lights, tale, brake etc. They finally after 1.5 hours fixed the problem bar one external led and told me to get it fixed when I returned to Brisbane, they just wanted me out, it was written all over them. Now to the best part, the first night out towards Brisbane we stopped overnight, the AVAN started making weird noses, fridge clicking etc, humming from under the bed etc. On contacting back they said just get it looked at when you get to Brisbane. The second night we were so concerned with the noises and humming I contacted the Sales manager and he said try and find an Auto Electrician to fix it. That didn't work as they were all busy and I had to wait a week so forward we pushed towards Brisbane. I finally got home and took it to the local Avan dealership to be told the van had not received a pre-inspection and that there were numerous problems. They attended to these however the next day the same problems. Then the AVAN Factory in Melbourne became involved promised the world, delivered nothing and after 3 months waiting on parts it became roadworthy. As everything was now working this gave me the confidence in getting rid of it which I did Losing $5000 overall but peace of mind that this joke was now over for me. I have recently purchased the most solid Caravan around with substantial warranty and proved back up service. I would highly recommend from my experience to anyone wishing to purchase a Caravan look well beyond the AVAN and live longer. I could go on with all the details however whilst there are far more you will have done well to have read this far. By the way that old saying you get what you pay for is so true, mind you that when you spend towards the mid $45,000.00 mark you might think you are getting something good, but don't bet on it.

Old fashion liars – After doing a deal with the salesmen we decided the very next day to cancel the deal for personnel reason. Well within the three day cooling off period these crooks still won't acknowledge my emails or phone calls. Typical sales men that are your best friend up until money is handed over. Why tell me in the first instance getting my deposit back… Read more

won't be a problem but then to never follow through and ignore me like I don't exist. Stay away from these crooks!