A Great experience
Just purchased the Avan Aspire 555 from Nowra. The team Anthony, Steve and Rob could not have done more to help us with our purchase and gave us a good deal. We walked in, fell in love with the van and wanted to take it then and there as we had traveled from Canberra. They managed to make that happen for us and we were very grateful.
Lack of Integrity
We bought a brand new A-Van Cruiseliner Adventure Plus.
Within days the door handle fell off in our hands. It is secured by very short screws.
A curtain fastener fell off
A screw to hold the gas pipe up underneath the van was missing.
The two vents were warped. From the reviews I see A-van have known about this for years but continue to sell an inferior product.
The Finch HB9000 underbunk air conditioner barely works. It cools the van by one degree. They have known about this issue for at least two years and yet continue to promote a van with air conditioning knowing full well it doesn't work in a Cruiseliner.
A-van keep referring back to the retaile. The retailer keeps referring back to A-van.
It is not integral.
Not even lousy service, just none!
Bought avan despite salesman unable to answer the most basic questions about van. Things hadnt been finished properly, and they had no intention of fixing it. It was also handed over in a filthy state, despite being brand new. Manager extremely rude, would not answer phone calls or emails. Once it is sold, not their problem apparently. The salesman, who knew nothing (yes, really) gave a heap of wrong information. We tried the van for 2 days. It was ok. On the 2nd trip out, neither the pump, nor the solar lights were working. Very poor. Given th...e abusive manager in Bathurst, I definitely would not recommend anybody go there, after sales service is non existent, and not worth the effort. If you already have an avan go to the other caravan bloke in town, polite, knows what he is doing, and does it in a timely manner.
poor service and could not care less
When contacting this dealer with regard to warranty problems I was referred to Pakenham. When I called them they were closed for several weekdays ,when I eventually made contact with them I was referred back to the Manager at Campbellfield who after discussing problem , he gave me a date to bring it in to fix it under warranty. We took the caravan over on that date an hour and a half drive , the manager was not there , another employee told me that it he didn't think it was under warranty, but would find out, after waiting about an half hour he...came back and said he couldn't find out that day, I said I would leave caravan I was told no room will have to take it back home and they will ring me , 6 weeks later no call and nobody knows. Once they have your money they don't care, while we like the caravan would never buy another avan or recommend them
Bob Jan Scott and all the staff were extremely helpful with the purchase of our new Avan 564 everything we asked for was carried out with fo fuss would recomend Avan Adelaide
to anyone looking for a new van
Andrew and Jenny Ba0
Our Aspire 587-1 is one year old. Experienced a few minor problems but these have been attended to at times to suit both, and we too lose 2 days returning and collecting our van. The staff have always been attentive and repairs carried out to our expections.
Used motor homes are filthy and over priced. How can you be expected to spend over $100,000 on something that you cannot even assess properly.
Avan Super Centre you should try having some pride in what you sell.
Service problem with my Avan Aliner
I phoned 03 5945 4500 with a service problem with my Avan Aliner and spoke courteously to a Mr. Steve Doherty. He was off hand and did not show any care or concern with my problem. He was not helpful at all. I feel unhappy with the service I received from the Avan Melbourne Manufacturing/Service Dept. and would not recommend them to anyone.
- VIC, Campbellfield
- Verified customer
Thinking of buying an Avan this weekend? Don't bother.
OK this is an update to my first review. I can say Avan spent 5 weeks fixing my van but fix it they did except for the airconditioner which had the plenum tube missing. Rather than wait another 5 weeks i had it fixed myself. I am reasonably happy with my van but customer service is a dirty word at Avan. Have a look at other reviews and you can see its a common thread.
Have fun and I'll see you out there.
Terrible cruise liner
After sale service and product are terrible.Not enough space to wright all the problems dean exp:lost the spare weel due to poor wellding and the rest.If anyone is interested I can supply photos (plenty of them).Please if U intend to buy this product consider the rewiews, because I did't. In ten months we used it twice, and after every outhing had to take it back for repair,but before that waited two months each time.THEY WERE very busy.
good friendly service
Alan and I had the 1st service today of our Golf Maxi 501. We were very impressed with friendly staff. We cannot thank Paul enough for all the help he gave us.
Only responded to Emails after I rang. No communication or updates on requested work to be carried out waited 2 days and still no phone call.Everyone that you spoke to had a different line for the delay.Since I arrived home I discovered a damaged rear left hand foot (stabiliser) pad broken and the stainless steel spring flattened by a forklift tyne,in fairness to the company I never notified them of the problem.I don't have the energy or the time to return.They have lost me full stop.
- VIC, Campbellfield
- Verified customer
If only the people who built it used more than 1 screw
Spent $30k only to have to fix things ourselves. Lock barrel fell out of door 1st time used, filmed it & sent to AVAN, the door latch on roof only has 1 screw as has most of the cupboard doors & curtain rods. The table is screwed on uneven making it wobble. Not able to drop van off on a weekend to have issues resolved & pick up the next week, hubby needs to take days off to drop off & pick up.
Update 2nd time using it & the water pump no longer
8 months and waiting!
I am so incredibly dissatisfied with the after sales service with this company. Hoping they haven't gone broke, certainly the actions are that of people who are hiding from their commitment.
Couldn't be nicer when our order was being taken... Then as the time for the van's delivery (mid to late January) approaches we're ringing and ringing to get some idea of when it was turning up. We find out that it's expected arrival us now mid Feb, but they'll be busy with the caravan show so they couldn't get it to us until the 28th Mmm.... Ther...
- VIC, Campbellfield
- Verified customer
I have found life without the AVAN just wonderful
I purchased an off the showroom model in March 2016, drove to Melbourne from Brisbane to collect it having paid the balance owing 2 weeks before I left. On arrival the lady in question told me I could not collect the AVAN as she had not received advice of my direct debit sent 2 weeks prior. I even reminded her that I had sent her a copy of the direct debit over $40,000, one might think you would remember this but no. She then contacted their head office to be told it was received 2 weeks ago but they forgot to tell her, it gets better. I was th...en introduced to the Sales Manager who was to take my wife and I through the Caravan and show us it in detail. This took some time to organise as he was not expecting me even though I had sent emails advising the date I wanted to collect it and their reply advising this date marked was fine. Taking us through the Avan he noted I was far from understanding of the van and was shocked to find I had not seen it other than on the internet. He thought I had come into the showroom prior. I was told to back my 4x4 in to hook up and they noted I had a 7 pin round plug on my 4x4. The AVAN had a 7 pin flat. I advised I had an adaptor but they said no we will change the plug on the AVAN to suit. In doing this and then turning it on they blew 90% of the led's and other lights, tale, brake etc. They finally after 1.5 hours fixed the problem bar one external led and told me to get it fixed when I returned to Brisbane, they just wanted me out, it was written all over them. Now to the best part, the first night out towards Brisbane we stopped overnight, the AVAN started making weird noses, fridge clicking etc, humming from under the bed etc. On contacting back they said just get it looked at when you get to Brisbane. The second night we were so concerned with the noises and humming I contacted the Sales manager and he said try and find an Auto Electrician to fix it. That didn't work as they were all busy and I had to wait a week so forward we pushed towards Brisbane. I finally got home and took it to the local Avan dealership to be told the van had not received a pre-inspection and that there were numerous problems. They attended to these however the next day the same problems. Then the AVAN Factory in Melbourne became involved promised the world, delivered nothing and after 3 months waiting on parts it became roadworthy. As everything was now working this gave me the confidence in getting rid of it which I did Losing $5000 overall but peace of mind that this joke was now over for me. I have recently purchased the most solid Caravan around with substantial warranty and proved back up service. I would highly recommend from my experience to anyone wishing to purchase a Caravan look well beyond the AVAN and live longer. I could go on with all the details however whilst there are far more you will have done well to have read this far. By the way that old saying you get what you pay for is so true, mind you that when you spend towards the mid $45,000.00 mark you might think you are getting something good, but don't bet on it.
Old fashion liars
After doing a deal with the salesmen we decided the very next day to cancel the deal for personnel reason. Well within the three day cooling off period these crooks still won't acknowledge my emails or phone calls.
Typical sales men that are your best friend up until money is handed over. Why tell me in the first instance getting my deposit back won't be a problem but then to never follow through and ignore me like I don't exist. Stay away from these crooks!
Questions & Answers
We have an avan aspire 587 1, took delivery may 30th 19, we have had the thetford fridge replaced but todays problem is we have got fuse problems...we have replaced 1 fuse, all itemsthat are connected to 240v and 12v..including the fridge are not working..item like electric jug, microwave will work...is this a curcuit breaker problem?
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