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AZ Solar

AZ Solar

 Verified
AZ Solar
4.7

125 reviews

Positive vs Negative
92%8%
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Customer Service
4.6
Timeliness
4.6
Job Satisfaction ?
4.6
Rates and Fees
4.6
Installation ?
4.6
125 reviews
5 Alan M.  · This is the second time We have used Az Solar and in my experience Az solar and there installation team are highly Recommend
5 Mayank  · We were having some issue with our inverter. Rony was great and helped me to resolve it
5 Glenn  · The whole process was easy and quick from accepting the quote to the installation. Sam made everything simple for me
5 Michael R  · AZ solar great people great work man ship easy installation no issues at all
5 Vihar  · Great support provided by Ronnie. Really happy with the overall experience.
5 carlomanzor  · Good quality service! Ronnie very patient and helpful. Great work Thanks !
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Peter F.
Peter F.VIC
 

A big thank you to the team at AZ Solar, particular Samuel (Sales) and Eric (installation Mgr). They both are not only professional but easy to deal with for the installation of my solar panels. They gave me a feeling of assurance and confidence that the job would be completed without issues. The job was installed in the morning and the government… Read more

inspector came in the afternoon. The government inspector checked and advised me the installation was done well in line with compliance. So anyone wants solar systems to be set up, do not hesitate to try AZ Solar.

Steve
SteveNSW
  Verified

Great communication at the start to make the sale. Paid the deposit and 3 months later, was told they cannot install as they can't engage any solar installers. Their customer service was almost non existent between paying the deposit and and telling me they can not engage any installers.

 Follow-up  · The company has refused all further correspondence despite costing me the rebate due to non performance of the contract. "Neil" from their "installation team" outright shouted at me for over 10 minutes through the phone accusing me of lying that he had promised to get my solar installed before the end of the rebate.

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lilyintaiwan
lilyintaiwan2 posts
 

Great communication and service. Eric is patient with all my questions from the start to the end.I had to fly to Gold Coast for the installation and Eric help me to confirm the installation date so I could get the installation done as long as I got there. The installation is tidy and quick. Many many thanks!

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N.Vyas
N.VyasVIC3 posts
  Fair Incentive

Best service from the AZ Solar and Fantastic work done by Garry Ross.

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Tanweer K.
Tanweer K.VIC
 

I recently had a solar system installed by AZ Solar, and I couldn’t be happier with the entire experience. From the very beginning, Ivan, the sales representative, demonstrated excellent knowledge about solar systems and took the time to explain everything clearly, which made me feel confident in my decision. Once I signed the contract, I was… Read more

smoothly guided to the next stage where Eric took over. He was equally professional, experienced, and supportive throughout the process. The transition between team members was seamless, and communication was consistent and clear. The main reason for writing this review is to highlight just how amazing my experience was from start to finish. The entire AZ Solar team was incredibly helpful, responsive, and committed to delivering great service. Because of their outstanding service, I have already recommended AZ Solar to my family and friends and they’ve also had positive experiences. I highly recommend AZ Solar to anyone considering installing a solar system.

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Hhk
HhkVIC
  Fair Incentive

Excellent service, communication, and professionalism. Eric from AZ Solar answered all my questions before installation and was very accommodating with any changes I requested prior to the installation date. The installation team was also very professional on the day, clearly explaining the process and keeping me informed throughout. I am very… Read more

happy with the overall experience and would definitely recommend AZ Solar to family and friends. Thank you once again.

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Russell
Russell3 posts
  Fair Incentive

I am glad to say that I got the best system for my property from Sales team Mrs. Nancy and also installation guy Mr. Eric try to make me understand the whole process to install the solar system which is 6.6kW Solar system + 20kW battery and I can say that the Growatt is the best product. Excellent workmanship, quick hassle free installation. Just… Read more

a few calls and emails and everything was done! From the first call to the installation their customer service was fantastic. They were quick with their emails. They outlined the whole process and kept me informed each step of the way. The installers were very friendly and left everything clean and tidy.

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Nisreen Awad
Nisreen Awad
  Fair Incentive

I recently had an 8.8 kW solar system with a battery installed by Nancy from AZ Solar. The pricing was competitive, and the sales service from my very first call through to the completion of the installation was excellent. The installers were punctual, professional, and informative on the day of installation, and I’m very happy with the finished… Read more

battery setup.

AZ Solar also followed up after the installation to ensure everything was completed to my satisfaction. Overall, it was a smooth and hassle-free experience.

Positive reviews

Khov Seng
Khov SengVIC
  Fair Incentive

The service team Mr. Ross was extremely helpful in assisting me with setting up the ShinePhone app. I really appreciate their prompt responses and support every time I needed help. The service has been excellent. Thank you, AZ Solar!

Piyush Vairagare
Piyush VairagareQLD
  Fair Incentive

I was facing an issue with my inverter as it was not connecting to my home Wi-Fi. I contacted Mr. Wilson for assistance, and he did his best to help me get the system back online. Everything is now working, and I am able to access the application without any problems. Thank you to the AZ Solar team for resolving the service issue.

Hardeep
HardeepVIC2 posts
  Fair Incentive

I was having the problem with my Application as it was not working and as I check with the AZ Solar service guy who try to ask me to share a small video and through that he try to check it with the Goodwe team and mean while next day my issue got resolved. That fast is the service from AZ team. I can say the best service shared by the AZ Solar service man Gary. I will say kept it up :).

Negative reviews

Ray Morris
Ray Morris
 
Timeliness
Job Satisfaction
Rates and Fees
Installation

Recently had panels, inverter and battery installed through AZ solar. The physical installation team did a great job (possibly used contractors and not AZ staff). The sales team gave a good price, but was a bit pushy and as soon as my deposit was made communication went down hill. The customer service from the installation scheduling team was… Read more

terrible, constantly getting told "yes sir, we will get back to you later today with and install date" only to not hear back at all, until I reach out a few days to a week later only to be told the same thing again. Finally got a date locked in (2 months later), so I took the day off work to be there for the install, but no one showed up, no call, nothing. I rang them and the excuse was that the message he's sent to me about the installation being postponed, went to the wrong customer.

Also, found that when we had a black out that they didn't wire up the battery backup as they said they would when making a sale. When questioned they denied that it was part of the install. Likely forgot to communicate to their install team to carry out the battery backup.

Overall I think this company would be doing much better with a restructure of their middle management to better lead and implement processes to communicate with their customers at a higher level.

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Huong P
Huong P
 

“A Company That Promises but Never Delivers – Completely Untrustworthy”. My experience with this company has been extremely disappointing and frustrating. They promised to pay me a $200 commission for referring friends to work with them, but despite clear proof of the agreement, they have continuously delayed and made excuses for months. Every… Read more

time I asked about the payment, they gave vague answers, promised to “look into it,” and then disappeared without any follow-up. This kind of behavior shows a complete lack of professionalism and integrity. If a company cannot even honor a simple commitment of $200, how can anyone trust them with something more important? A promise is a promise — and breaking it repeatedly reflects very poorly on their ethics and credibility. I believe this is their tactic: keep delaying, making you chase them for what’s rightfully yours, until you eventually give up. That’s dishonest and disrespectful. A company that treats people this way doesn’t deserve anyone’s trust or business. If you value honesty, transparency, and professionalism, I strongly recommend staying away from this company. My personal experience tells me they make promises easily — but never deliver on them.

haseeb k.
haseeb k.3 posts
  Fair Incentive

Unprofessional lier people After signing the contract They will not install those things which is mentioned Brighto is 0% interest free app but they will charge you extra 300+ on top of ur total bill Never ever recommend to someone Big mistake of my life

Recent reviews

Nagalingam Ramanalingam
Nagalingam RamanalingamQLD
  Fair Incentive

The job was completed very patiently and exactly as I wished. The installation staff were genuine, and their professionalism was evident in every aspect of the work. Mr. Garry from the installation team was particularly helpful and supportive throughout the process. The quote provided was very reasonable, and every team member I interacted with… Read more

was polite, respectful, and helpful. I truly appreciate the excellent service and wish the entire AZ Solar team a bright and successful future.

Ramandeep Kaur Gill
Ramandeep Kaur Gill
  Fair Incentive

I am very happy with the service provided by the AZ Solar Team. My GoodWe inverter was not coming online as the connection kept failing each time. Even though my inverter and Wi-Fi router were quite far apart, the AZ Solar Service Team, especially Gary, did an excellent job resolving the issue. Thanks to their effort, my system is now working perfectly. Thank you, AZ Solar, for your great support and service!

Aleksandar Dodevski
Aleksandar DodevskiVIC
  Fair Incentive

I am very pleased with the service provided by AZ Solar. The communication and installation were absolutely faultless. A big thank you to Wilson and Garry, who did an excellent job—it was a pleasure dealing with the AZ Solar team. During the planning and quoting process, Wilson was extremely helpful in answering all my questions and providing… Read more

detailed information, which made the entire experience smooth and stress-free. I truly appreciate the team’s professionalism and dedication.

Aaron Kugel
Aaron KugelQLD
  Fair Incentive

It was a great experience working with the AZ Solar team — they were very professional, and I’m extremely pleased with the results. The installers were excellent, arriving early at my property and completing the solar installation with no extra costs, exactly as promised. Neil was always available and helped me with all my queries throughout the… Read more

process. Mr. Garry also provided great support at the final stage, helping me resolve additional questions. Overall, I’m very satisfied with the service and highly recommend the AZ Solar team for their professionalism and dedication.

Jean -Luke Desmarais
Jean -Luke Desmarais
  Fair Incentive

I called AZ Solar Family, and got connected with service guy his name was Mr. Gary. I explained the inverter problem in detail, and he was extremely kind and patient. I sent him the information he requested for the inverter like video and some pictures, and he resolved the issue within a few minutes. Excellent customer service — I will definitely give a thumbs up!

GOTTI
GOTTINSW2 posts
  Fair Incentive

I would like to appreciate the great job done by the AZ Solar installation team. The installation was neat, clean, and completely hassle-free. The staff were very friendly and supportive, especially Mr. Wilson and Mr. Garry, who assisted me throughout the process until the job was completed. In addition, the team promptly provided the battery… Read more

installation I requested, tailored exactly to my needs. Because of this excellent service, I am confident in recommending AZ Solar to my friends and family.

I am happy to give a 5-star review, as the team truly deserves it.

Madhusha Wijayarathne
Madhusha Wijayarathne2 posts
  Fair Incentive

I had a little problem in an WIFI issue and to check all the details so I called and connected with a guy in the service team and I found they were very helpful to me in resolving the problem for getting my system back online . I am quite impressed with the support I received from the AZ Family.

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George Fakkas
George Fakkas
  Fair Incentive

Awesome Job done by AZ Solar family Installation Team and I am quit impressed by them because I received free upgrade from 30 kW battery to 41.94 kW and from the start to end of installation was done smoothly and there were no drama for any charges at the time of installation at the property. Because of this all I can refer to my friends and… Read more

family to go with the AZ Solar only and I really apricate Mr. Garry as he is in service team still he was helpful all the time. Great experience and highly recommended

Hazem
HazemVictoria2 posts
  Fair Incentive

I was having the problem in my solar system as my inverter was not generating properly so I communicate with the AZ family and I ask to help for the same and one of the guy from the service team helped me and took some time to get it done but now my system is back online. I really recommend AZ family and I give 5 star for it work.

Dennis Mai
Dennis Mai
  Fair Incentive
Job Satisfaction
Rates and Fees
Installation

I had some questions regarding my solar system’s kW production and electricity usage compared to my electricity bill. While Garry from the service team didn’t directly address the details of my solar production versus overall usage, he did offer some helpful advice. He recommended considering the installation of a battery system to store excess… Read more

solar energy for use at night, which could help reduce my electricity costs. Based on that suggestion, I’m now planning to explore battery options and hope this investment will significantly lower my electricity bill moving forward

Joey Thorpe
Joey ThorpeVIC
  Fair Incentive

Garry Ross quickly assisted me with setting up my Goodwe inverter to my home WIFI. He patiently explained everything and identified that the dongle was faulty. Garry helped me get it replaced with a new one, which resolved the issue and allowed the inverter to connect successfully. His support over the call was outstanding, and I highly recommend AZ Solar for their excellent service.

Cesar Estores
Cesar EstoresVIC
  Fair Incentive

Garry Ross quickly assisted me with setting up my WIFI dongle as I was not getting connected and he Garry Ross helped me all steps . He explained everything clearly, making the process simple and easy to follow. His support was greatly appreciated. Once again thank you Garry for your help. I highly recommend AZ Solar for the help.

Paul Cann
Paul Cann
  Fair Incentive

Garry Ross quickly assisted me with setting up my inverter WIFI. He explained everything clearly, making the process simple and easy to follow. His support was greatly appreciated. Once again thank you Garry for your help.

J S.
J S.VIC2 posts
  Fair Incentive

Eric Paul and Garry Ross from the AZ Solar Installation Team were extremely helpful, guiding me with pricing and ensuring a smooth installation. From the research stage to signing up, AZ Solar was patient and supportive while I compared other companies, and their excellent reviews, outstanding customer service, affordability, and flexible payment… Read more

options set them apart from the rest. Eric Paul also handled the final stages of installation communication and was a pleasure to deal with. Overall, it was a great experience, and I highly recommend AZ Solar in the market.

Avinesh Kumar
Avinesh Kumar
  Fair Incentive

Garry Ross successfully handled my issue and arranged the replacement of my old inverter, which was not working properly. I initially contacted Ivan Smith, who passed on my concern to Garry, and within a week my inverter was replaced. An installer also visited my property to complete the installation. Garry’s support was very helpful, and I highly recommend AZ Solar for their excellent service.

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