AZAU

Worst online shopping experience – This website has somehow managed to affiliate itself with BigW. When purchasing from the BigW website beware and do not purchase anything tagged “BigW marketplace”. I had the worst experience with AZAU. I purchased a toddler tower which doesn’t even have a step for a toddler to climb on by themselves. I tried to return this product but was told… Read more

that upto 50% of the original purchase price will be deducted and ill havw to pay for return postage myself.

The product i received is unused and in brand new condition.

These terms were not made clear on the website.

Worst shopping experience of my life!! Save your money and go to Amazon instead.

Never purchase from them again – Received make up desk,no parts were marked as per instructions so had no idea what piece went with what. Multiple pieces missing when I contacted customer service I was advised to send through pictures to confirm so not sure how they expected me to take photos of the missing pieces. Appropriately 2 weeks out from Christmas didn't have time or… Read more

energy to waste trying to get a refund when it was obvious they were going to make the process impossible.

Byer Beware – I bought a trampoline for my 3 yr old daughter October last year. It wasn’t used at all through winter and has generally only had her using it. She returned to it on the weekend and the poles holding the net have snapped at the net and left a sharp and dangerous stub. I messaged AZAU and without blinking they rejected any sort of warranty. Poor poor performance

FAULTY PRODUCT, DIDN;T REPLACE IT, STILL HAVEN'T RECIEVED REFUND – I ordered a sensor bin from this 'company' and it turned out to be faulty. They said that they couldn't send me a replacement due to them having no stock. They then said they would send me a refund (only for the product, not for the shipping) and that I would receive the refund in a few days. Almost 10 days later I still have no refund and have not heard from them regarding my complaints. Show details

No Stock, No Update, No Contact – Ordered online, and just like the title... No stock, no update, no contact, just kept me waiting. Show details

Weather station – Easy to deal with Kept me up to date Arrived early Very happy Show details

Do Not Bother, You’ll Be Out Of Pocket – These reviews are all in keeping with our experience. They flaunt NSW consumer laws and welcome your legal challenges. They’re a small tinpot business who rely on small margins and poor customer service which is trying to wear ripped off customers into submission. Hold them to account. The 5 star reviews here sounds very suspicious and appear from a small and similar demographic. Show details

Really fast postage – I placed an order on Friday and then checked this review page as I hadn't heard of the website before, so I started to get worried when I saw a lot of bad reviews. I was so happy when my order placed Friday lunch time arrived on my doorstep first thing Monday morning, very happy customer. Definitely not a scam site like many reviewers are saying Show details

SCAM WEBSITE - you will not receive your order – We ordered a bookshelf with AZAU through BBQ Galore - thankfully it wasn't through the AZAU website as I have no doubt we would not have received a refund if it had been. Not long after ordering, the item disappeared from the BBQ Galore website and when we inquired, we were told by AZAU that they could not locate our order, despite us providing… Read more

the order number and all details used to purchase the item. They seemed content to just pretend our order did not exist.

Luckily, BBQ Galore were very helpful and provided us with a refund.

Do not order from this company unless you feel like making a generous donation to them, with no item to ever show up.

BUYERS BEWARE – Buyers please do not buy from this company you’ll give them your money and they will never send you your item. You can’t call them via number. You can email them they’ll take over 24 hours to get back to you and then make excuses and lies. Stay away Show details

Still waiting… – 5 weeks after it should have arrived it is still no where to be seen. Terrible service. Have tried to contact over email, I message and chat with no response. Absolutely no follow up and ignore every type of contact. Frustrating and not worth it. Show details

Where is my order – Weeks after it should have arrived it is still no where to be seen, but hey if I pay for more postage they will send another. Yeah right. Terrible service. I should not have to prove it has not been delivered. Show details

really impressed – free shipping, wide range of products, the place i would go to first when looking at buying tech and board games, very happy with what i received Show details

Great product. Exceptionally fast postage of product. Very happy – Great range of products, excellent quality product. Great site well organised Show details

Hooded blanket for Father's Day – Purchased a hooded blanket from this site as it was cheaper than the same product on other sites. I had previously purchased another one from this site also and my query was answered promptly and sufficiently, and delivery was timely and much quicker than from another site that I purchased a hooded blanket at the same time (different designs). Show details

Poor customer service and cheap s..t – Bought a vacuum and it didn't work so returned it and sent a second with same issue. Again I returned it this time demanding a refund. At every stage I have had to wait for long periods for a response to a live chat I have initiated. There are no phone numbers provided, emails are routinely ignored and live chat requests are also often ignored. All you can do is log in to the live chat and wait.... Do not buy from this website. Show details

Fraud company – The company has no phone contact, they advertise items but never have them in stock, they will take your money. Then tell you the items dispatched etc, and keep you waiting then advise to give you a refund. Show details