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The Nile

The Nile

4.3 from 2,911 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (735)
  • Return Claim MadeYes (22) · No (758)
  • Shipping
    4.6 (660)
  • Warranty Claim MadeYes (4) · No (780)
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Kate

KateGreater Melbourne (Outer), VIC

  • 2 reviews

Prompt service

published

Ordered four books which only took 10 days from date of ordering. I would not hesitate to order through the Nile again. x

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Amateur

published

Didn’t supply after I requested an update Re delivery was told it wasn’t avaible after all.this was after they said it was all good

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Leelee T.

Leelee T.Greater Melbourne (Outer), VIC

Playmobil FireStation

published

Price was good on the playmobil fire station, love it bigger than I thought it would. They have a great range of toys . Quick delivery and no problems at all from start to finish, I will definitely be buying from ,nile, again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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zenmicro

zenmicroBrisbane

Poor service and lies

published

I ordered 4 books from TheNile.com.au and a day latter was emailed stating that one book "The Complete Guide to Edible Wild Plants" is out of stock and that I will be refunded for that book. I replied stating that according to the website the book is still available and that I want the book. TheNile replied a day later - stating that the refund has been processed and there is nothing they can do. I just responded stating that according to their website - yesterday the book was available and not out of stock (as claimed) and I checked again today and the book is still available although they have put the price up from $17.53 to $29.66. Extremely poor customer service. Will never purchase from TheNile.com.au again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Katya

KatyaSouth East Queensland, QLD

I received the Chanel Catwalk book and I’m so in love with it. I’m still waiting for the Louis Vuitton Catwalk book!

published

The store was super easy to navigate and I found what I wanted instantly.
I was very satisfied with the products on the website and with what I received. To be honest, the books I ordered looked super small on the pictures and I was so shocked when I received them (in a good way)! The books were massive and they’re going to look great on display!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Eddie S

Eddie SSydney, NSW

  • 4 reviews
  • 1 like

super fast delivery and great product for toddlers in the bath.

published

Love the Nile, I used them for gifts often. This is a great bath mat, not many places for mould to hide so would recommend.

Product Quality
Shipping
Incentivised ReviewNo
dishpan hands

dishpan handsGreater Melbourne (Outer), VIC

  • 7 reviews
  • 1 like

Excellent service

published

I was after a particular game for a Christmas present. Priced the game purchased elsewhere (including postage) and found Nile to be the cheapest. Ordering was an easy process and the item arrived very quickly which was a nice surprise as during covid-19 deliveries seem to take weeks. It was packed well and in perfect condition.
I’d recommend shopping through Nile.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Cing

Cing Victoria

Fast shipping and neat packaging!

published

I bought 1 X Jacaranda Key Concepts In Vce Health & Human Development Units 3 And 4 textbook! The best price.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Jack Mccord

Jack MccordSydney

  • 4 reviews
  • 1 like

Shop with confidence

published

Excellent quality item. Top shelf. Delivered to my door, on time. Satisfied customer. Would gladly purchase from Nile again. 5/5.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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  • Verified customer

Lied to multiple times

published
Product Quality
Incentivised ReviewNo
Tess Tsindos

Tess Tsindos

  • 2 reviews

Very good cutlery

published

It was easy to navigate the store and find what I wanted. The product I wanted was in stock and I'm satisfied with the quality of Stanley Rogers cutlery.

Incentivised ReviewNo

Great product and fast delivery

published

This was on sale and bought it for my niece for Christmas. Arrived in perfect condition within a few days. Very happy with the service and price.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Zoe Vanth

Zoe VanthSouth East Queensland, QLD

So awesome, I’m buying more books ASAP!

published

I’m really impressed with the Nile & the extensive collection of books available. Even more so when I found they stock collections of junji ito!
Shipping was lightning fast & the best care taken in making sure my items had safe travels.
After searching for the best prices & ranges, I confidently settled with the Nile and don’t regret a thing. I’m excited to extend my ever growing book collection and finding more goodies with the Nile :).

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Margaret

MargaretGreater Melbourne (Inner), VIC

Lost and Found

published

When my delivery did not arrive, I looked back in emails for invoice/receipt. Unfortunately some one did not translate delivery address correctly (Melbourne instead of Middle Park). I found the website very difficult to get answers from but eventually was sent a tracking number. I live 3km from the trucking company so presented myself there. Luckily the driver did not deliver to any of the variations of my address in other suburbs and did return my parcel to the depot. Because I had left my details there, it was eventually correctly delivered but would not have been without my personal intervention. Also please stop sending me marketing emails. If I want to buy from you in future I will but not by receiving two emails a day.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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The reviewer stated that an incentive was offered for this review

Sue W

Sue WSydney, NSW

  • 2 reviews

Best gift ever!!!!

published

Bought a Graduation Teddy for Granddaughter. As it arrived so quickly and wrapped perfectly - it is still awaiting to be handed over.
The discounted price and extra benefits of gift wrapping plus message made it the easiest gift I’ve ever purchased. Everything was thought out and done for me in a professional and personal way. Many many thanks. Due to Cd-19 times I won’t actually see the bear till next year but I do know that it is hiding in her Mothers cupboard until the 2 December, the day of Graduation. Can’t wait ... 8312158

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

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Delivery Service is Outstanding and Great Customer Service.

published

I bought a kids toy rocker from The Nile last 15th Nov and very pleased to received the package at Broken Hill, NSW on the 19th of November. Despite living remote their delivery service is outstanding and great customer service. Thanks!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
See all answers
Jackie N.

Jackie N.Far North Queensland, QLD

Fast, no fuss service

published

It was easy to find what I wanted, and both books I was after were available. They also arrived promptly.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Don't deserve one star

published

I ordered two books online, listed as in stock. Required follow up. One book unavailable, offered refund. Promised the second book was on its way (in an email addressed to someone else, but regarding my order). Enquired after two months, blamed covid, six months later and it still hasn't arrived. Appalling. Will never use them again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Lis

Lis

  • 26 reviews
  • 15 likes

Shocking

published

I ordered a tarot deck and book at the end of October and noticed status said it was dispatched from seller. -You will receive updates. It also said expected to arrive by 16th of November(tracked). Today is the 20th so i thought i was patient but would question them on online chat about no tracking. The First guy disappeared 5min into the chat ( i waited 20mins)The second lady said she would check on order. She said it hadn't been shipped yet!! and offered to waive the shipping fee. I asked for the order to be cancelled. Fingers crossed i get my refund.
That is shocking customer service. I waited nearly 4 weeks for something that hasn't even been shipped yet. Will not use again.

Shipping
Incentivised ReviewNo
anna m.

anna m.Greater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Awful services

published

I placed my order 10 days ago, and I haven't receive any update regarding my order. I wished I read the review before I decided to place an order.

Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 146

Questions & Answers

Therese P.

Therese P.asked

hello - is there optional wrapping for gifts?

1 answer
Chantal
Chantal

I don't know because I didn't look for that, sorry I can't help there.

Pip

Pipasked

I cant tell if this website is good or bad! All results are mixed. Has anybody tried purchasing the K & M International Cuddlekins Jumbo Tiger 30 Inch? If so did it arrive on time and everything work out well?

1 answer
brian
brian

I usually use ebay australia to sometimes buy items from them
As for the item you mentioned - no I haven't bought off them the product
I usually just buy digital video disc

Ruby D

Ruby Dasked

My daughter bought a movie wild hearts can't be broken and it doesn't play in the dvd player. what does she do?

1 answer
The Nile
Mark T.The Nile

I am very sorry for any problems your daughter has had. Please ask her to contact our customer service team by email or phone, the details will be in the order confirmation email she would have received. They will arrange for a return and replacement.

Get an answer from our members and The Nile representatives

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