3,679 reviews
AI reviews summary
The Nile is highly regarded for its extensive catalogue, competitive pricing, and user-friendly website, often serving as a preferred local alternative to major international retailers. While the majority of experiences are positive, particularly regarding the speed of delivery and the quality of packaging, a segment of users has encountered significant delays and poor communication during peak periods or stock discrepancies.
Pros
Cons
Verdict
The Nile is a strong choice for Australian consumers seeking a wide range of books and merchandise at competitive prices with generally reliable delivery. However, shoppers should exercise caution when ordering time-sensitive gifts or items during peak periods, as stock inaccuracies and shipping partner delays can result in extended wait times.
Hopeless. ETA of arrival is today. Still no movement of book needed for my uni subject and yet their website continues to promote delivery of the same book within the week. Do not choose this company for fast delivery or communications as to where you product is. After contacting them to see where it is they THEN decide to email me with an update.
Very happy with Nile's service. Good price, well packaged and arrived in good time. Book was in perfect condition. Would highly recommend Nile to any purchasers. Show details
Absolute joke beginning to end. Ordered 5 June, not posted until 15 June, THREE ''attempted deliveries'' (to a suburb of Melbourne, not the back of Bourke), excuses upon excuses, was refunded 24 June, book has still not arrived and have no idea where it is now. Oh and it was supposed to be a birthday gift. If you want frustration, excuses and Fawlty Towers-type service, order from the Nile. NEVER AGAIN. Show details
Reviews with attachments
The book quality are good, but the delievey packing is poor. The book corners are damaged. Reference "14514570" Show details
Good books, lower than RRP, pretty quick shipping, can use guest checkout (unlike some other stores), support was friendly and clear 14318015
Good Young Men was shipped quickly, arrived in perfect condition and was an excellent read that I devoured in a day. I only knew of the book from The Nile's newsletter, which is a great source for discovering new books.
I bought and waited for a book to arrive for months. It was delivered - damaged. The team at The Nile were helpful, however they resent using Aramex parcel service. The book has never arrived. If you want a test of mental toughness and resilience try dealing with Aramex. I'd rather peel off my skin and roll in salt. The book has never arrived… Read more
and I've given up on receiving it due to Aramex. For this reason, I need to give The Nile 2 stars. Be careful of using them unless you reside at home the very time Aramex finally decide to drop your purchase off.
Fast response and Nile had the book I wanted. Would always go here first when looking to buy a book.
My order arrived very quickly and in perfect condition. What a beautiful and inspiring book. Thank you very much The Nile. For the competition, the number is 13669133.
I have purchased with The Nile many times now. Always a pleasant experience and the books are in great condition after delivery. They package them up to ensure they arrive safely. I’d prefer faster dispatch times, can often wait days from placing the order to getting your tracking information. But I do recommend purchasing from the Nile. 13547445.
Have always found Nile Australia to be very easy to deal with, prompt in delivery, reasonably priced & my orders always arrive in perfect condition
Latest follow-ups
As a fan of ABC's If You're Listening I was delighted when the book If You"re Listening Declassified was released. It's a fountain of (sort 9of) trivial facts made more interesting by the writers sense of fun. Lovely book and delivered promptly. Nile gives good service Show details
Follow-up · My book was well packaged and the tracking information was good
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My order came quickly, as expected. I was impressed with such prompt service. Show details
Follow-up · The book, Amy Remeikis, Where It All Went Wrong. The Case Against John Howard. It came well packaged and arrived promptly, within a week. I was able to track it well.
Great price! – Excellent price - almost half of what the rug was going for at our local rug shop. Delivery was fast and the driver pleasant.
Follow-up · 2 years later and the rug is is fine. No issues at all. Quality exceeds expectations. It was delivered to the door by a courier, wrapped in a plastic sleeve.
Positive reviews
This is the first time I have ordered a book from The Nile. Easy to navigate the store and found what I was looking for, it arrived quickly and was packaged well. I’ll be using them again. Carolyn V Show details
The product is beautiful the use of indigenous language the teaching and learning within the book the beautiful pictures. The glossary of terms for a teacher it’s almost a complete unit of work with the direct and impactful indigenous perspective Because it’s written by the community it’s culturally significant related to the ACARA Indigenous… Read more
Perspective. “Tammarra” definitely has the wow factor. As a non-indigenous person, I’m buying this for my daughter‘s graduation whose name is Tamara. I’m so grateful that the community have created this book it is a wonderful teaching learning resource. I would recommend to anyone. Safe simple ordering and great speedy delivery. Congratulations. Well done. A wonderful Christmas gift/birthday gift/gift to anyone who wants to understand our First Nations peoples.
As a Australian buying books within Australia, I am grateful for the existence of this superb online bookseller from my country. I have bought many books from them and have always been 100% happy with all aspect of my purchases. The selection of books is huge, the service is always totally professional, and this firm has my highest recommendation. Show details
Negative reviews
They were unable to deliver to a postal address provided with the initial order then when I gave an alternative postal address it was then returned to the warehouse and I was asked to pay further postage. I am waiting for a full refund. Show details
I wish I could post a picture of the book and praise The Nile for their great service, however the sheer lack of service from The Nile, false promises and delivery delays paint a different picture. I ordered a text book for my law course on 26 February. I was lured by a promise to deliver the book by 6 March 2026. However that did not happen… Read more
and when I contacted The Nile on 5 March I was told there is a delay in getting the book from the distribution centre. I explained how important the textbook to me and they promised to ensure that as soon as the textbook arives from their distribution centre it will be couriered to me. Today , as there was no change, I contacted The Nile again to be told that there is no stock, they ordered my book but they do not know when it will be delivered. They will investigate and will ensure that they will urge the delivery. The Nile staff promissed to email me with an update as soon as delivery timeframes will be known. I checked my order status a moment ago just in case, and what do I see - the book will be delivered to The Nile center on 16 March however estimated delivery timeframe to me is .... 23 March ... a month after my order was placed. When I purchased the book from The Nile I had other options that I could have selected .... i was lured by the delivery date. There are no book, all second hand copies have been sold and booktopia delivery is 23 March as well ( that is if I order today ....). There is no contact and I have to keep chasing them ...
They did refund me the shipping fees of 7.99 and gave me a small discount, however 20 odd dollars in comparision with not having a book for the first 4 weeks of the course, the stress and frustration and risks to my tuition fees are incomparable.
Wrong product delivered and company has led me on for 7 weeks with 'we're contacting the supplier'/ 'correct product coming into stock soon'/ 'just give us a few more days' emails. About to take legal action for a refund. Wish I'd read other reviews before using.
Recent reviews
Best online book store bar none. Definitely my go to for any book purchase in all situations. Better than Amazon, and I love Amazon. More variety, more titles, more options for the same book: cover art, har/papaer-back etc. Super-efficient delivery. Cannot fault. Reference: 14389852. Show details
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It was easy to navigate the store and find what I was looking for. I am happy with the quality of the book. The price was competitive also. I would recommend The Nile. 14385020 Show details
After Booktopia folded I was looking for another Australian-based online bookseller that could provide access to more than just the best seller lists that I can buy locally. I have used The Nile twice and been rea;;y happy with my experiences. The site is easy to navigate and every book that I have searched for has been available. Prices have been… Read more
reasonable and the delivery times are good. The books have been well packed and so have arrived in great condition. Although it can never replace the joy of physical bookshop shopping, it's a good online experience which I am happy to recommend.
My order was received promptly and in sturdy packaging. While I have yet to read it, my husband thought the book, “Where it all went wrong” by Amy Remeikis, was well written and thought provoking. Thank you Nile.
100% service from The Nile on the delivery of my book One Day Everyone will have always been against This"." The book was in excellent condition, delivered promptly & at a very reasonable price. I'm more than happy with The Nile - Reference 14302855.
Great value for money. The 416 pieces offer plenty of variety, and the large bucket makes storage quick and easy. The blocks are sturdy, easy for children to handle, and work well for both free play and structured activities. A practical option for home or early learning settings.
Good price for the book I was after. Excellent service and prompt delivery. Ahead of ETA, in fact, and arrived in perfect condition. Happy customer. Will certainly use them again. 14226472
Really impressed with the ease in placing an order and information regarding delivery. This was for my daughter in Australia from me in England. I would definitely use The Nile again for the wide range of books offered. Very satisfied with the whole experience.
Purchased the children’s book, Animals On Country, by Sandra Steffensen and Victor Steffensen. Sensational book that my 17mo grandbaby already has on the favourites rotation. Easy purchase on the website, reasonable delivery time and really good packaging.
Follow-up · Weeks down the track, out of a vast number of books that they have, the “Uncle Kuu” book remains an absolute favourite for my G-babe. The mirroring of older and young people in teaching moments, in the natural Australian environment, is wonderful. The animals and birds hiding in the bush and trees that can be found and named, the education about… Read more
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