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The Nile

The Nile

4.3 from 3,015 reviews · View Statistics

Reviews

  • Product Quality
    4.7 (815)
  • Return Claim MadeYes (24) · No (842)
  • Shipping
    4.5 (739)
  • Warranty Claim MadeYes (4) · No (867)
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Diana

DianaRichmond-Tweed, NSW

  • 5 reviews
  • 4 likes

Non delivery from this Company

published

I ordered and paid for a product $205.89 on April 17. The Company rang me several time to confirm my name and address. The person assured me, when I queried this, that there had been a lot of identity theft and she was just checking my full name and address, even though this was emailed with my order. I have sent an email and no reply. Also, rang the phone number which sounded it was an overseas connection.
I should have read reviews before placing and paying for order.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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John

JohnGreater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes
  • Verified

The worst service and product doesn't exist

published

I ordered an item on April 2nd. They gave an estimation date of 14 days. I contacted them on the 21st day to follow up. The customer service in their rude tone assured me that the item will be on it's way. 30 days later they said that they didn't have the goods and will refund the item. Finally, at least I got my refund.

Worst service, very dishonest. I would not shop here again.

1 star for giving me my refund.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Greg

GregSydney, NSW

  • 14 reviews
  • 6 likes
  • Verified

expected more than 1,5 months delivery estimates

published

Ordered a KeepCup mug from them because it was next day delivery if I order the same day. I was very happy and ordered on 25th of April to get on 26th. Today is 29th and I decided to check the status of the order. The support representative told me that dates are changed due to high volume and eta is ... drums .... 7 the of June. I thought they are joking, but apparently the system can miscalculate delivery date between placing the order and actually reviving the order for 1,5 months.

Shipping
Incentivised ReviewNo
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Lola

Lola

  • 2 reviews
  • 2 likes
  • Verified

Terrible service and no product

published

I placed an order back in February due for delivery first week of March. Today 22 April and I still do not have my order. No communication about delay etc from them. I keep emailing asking for updates. I have asked for a refund and keep being told it will be shipped with 2-5 days and yet still nothing. Surely it’s illegal to sell a product, not provide a product and keep my money. First and last purchase from them.

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Marc

MarcGreater Melbourne (Outer), VIC

  • Verified

I would rate this company a zero but I can’t

published

I never received my order and this company refused to give me a refund or resend my order because it had been longer than 4 weeks.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Wayne W.

Wayne W.Sydney, NSW

Warning extremely poor service and professionalism

published

They do not ship express they are extremely slow at processing orders nor will they return your emails or calls

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Belinda L.

Belinda L.Greater Melbourne (Inner), VIC

  • 16 reviews
  • 7 likes

Still waiting for item to be shipped

published

Placed order 2/4/21, still has not been shipped. They claim their warehouse is in Sydney, however I suspect this is false.

Shipping
Incentivised ReviewNo
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Mel

Mel

  • 4 reviews
  • 3 likes

Seller Does not have stock!!! BEWARE!!!!

published

l have ordered a few times now from the Nile they have refunded my orders and do not tell you till 2 weeks later, l will never shop there again!!!

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Very Bad Experience

published

I ordered a book from their online store. It was showing as "in stock". Then I have been requested to call them to confirm my order. I have to call aqnd repeat all my details, what I purchased, how much I paid. What's the point of online order, if I have to call again and re-ordering everything. Very bad customer service. Then 2 days after, I received an email, saying, they made a mistake and the book is not available and they have to refund. They refund $10 less. I wasted my time and money for nothing. I suggest use another, more professional webpage.

Product Quality
Incentivised ReviewNo
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Terrible service

published

I made a $200 dollar purchase on the Nile.

I was contacted several days later by a customer service representative asking for my personal details to pass a "security clearance". The representative claimed it was because it was for an "expensive" item.

It was a $200 dollar purchase. I spend more then that on groceries every week.

Never in all my time ordering from online stores have I been contacted in this manner to jump over hurdles to get ordered items. It is highly unusual and suspicious.

I won't be ordering here again.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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DeeBee

DeeBee

  • 5 reviews
  • 1 like

Don't believe the shipping dates

published
Incentivised ReviewNo
1 comment
DeeBee
DeeBee
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Sam

SamSydney, NSW

DO NOT PURCHASE FROM HERE

published
Shipping
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Cic

CicSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Disappointed

published

It took 2 weeks for the company to let me know that they ran out of the book I had ordered

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Jess N.

Jess N.Illawarra, NSW

  • Verified

It’s smaller than I expected.

published

I expected it to be 30cm as I searched through google’s ‘shopping’ category with the selected size I chose, but it’s size in length is 13cm from nose to tail.

It’s still absolutely adorable nonetheless!

I am truly 100% satisfied with my purchase.

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Unhappy with service

Unhappy with serviceSouth East Queensland, QLD

Didn’t even receive my item

published

Poor service. Ordered an item only to find out 7 weeks later they never even had it in stock. Terrible! To make it worse, there was no correspondence to advise me of this as I had to find out for myself. Will not be using The Nile ever again!

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Efficient delivery experience

published

It was a quick and expedient delivery experience between the time I ordered the book and received it at my doorstep was surprisingly fast

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Solmani

SolmaniCentral Highlands and Goldfields, VIC

Awesome shopping experience

published

The store site was easy to navigate, there is a great variety of items at reasonable prices. Very happy!
8603556

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  • Verified

No delivery only emails stating matter is being investigated

published

I placed an order in November for a book, as a gift. The availability date changed numerous times. Every enquiry email regarding delivery comes back with a standard reply about the matter being investigated. Still no action even though the website shows the book is available.

Incentivised ReviewNo
Return Claim MadeNo
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Rebecca D.

Rebecca D.Darling Downs, QLD

Gorgeous craft elements

published

It seems reasonably easy to navigate The Nile website. My craft products arrived safely, suitably wrapped and timely. I don’t understand, however, why my postage decreases/changes in price as I add more items.

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AWESOME SERVICE AS USUAL

published

This is my second time ordering from the nile and they delivered on time. Will order again from them for sure!

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Page 1 of 151

Questions & Answers

Therese P.

Therese P.asked

hello - is there optional wrapping for gifts?

1 answer
Chantal
Chantal

I don't know because I didn't look for that, sorry I can't help there.

Pip

Pipasked

I cant tell if this website is good or bad! All results are mixed. Has anybody tried purchasing the K & M International Cuddlekins Jumbo Tiger 30 Inch? If so did it arrive on time and everything work out well?

1 answer
brian
brian

I usually use ebay australia to sometimes buy items from them
As for the item you mentioned - no I haven't bought off them the product
I usually just buy digital video disc

Ruby D

Ruby Dasked

My daughter bought a movie wild hearts can't be broken and it doesn't play in the dvd player. what does she do?

1 answer
The Nile
Mark T.The Nile

I am very sorry for any problems your daughter has had. Please ask her to contact our customer service team by email or phone, the details will be in the order confirmation email she would have received. They will arrange for a return and replacement.

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