3,703 reviews
AI reviews summary
Pros
Verdict
Overall sentiment toward The Nile is overwhelmingly positive, with customers appreciating the user-friendly website, competitive pricing, and extensive book selection. While a small subset of buyers experienced delivery delays, stock discrepancies, or transit issues with courier partners, the vast majority praise the prompt shipping, secure packaging, and reliable customer service.
Slow delivery! 2nd time ordering from this online bookstore- never again. Takes over a week for my item to be delivered- in Sydney. In future I will order from Amazon for next day delivery.
Terrible experience. I purchased two copies of a book that were advertised on their website as being delivered within one week. The first book arrived six weeks later, and the second took two months to arrive. Advertising one-week delivery when it takes six to eight weeks is completely misleading. Very disappointing experience. I would not recommend buying from these guys.
Reviews with attachments
Great range of options, easy to find what I wanted to gift my son, ordering system was easy to follow, first time user, Ordered as a gift from NZ on Monday, delivered to family north Sydney on Thursday, great service, will use again!
Good books, lower than RRP, pretty quick shipping, can use guest checkout (unlike some other stores), support was friendly and clear 14318015
Good Young Men was shipped quickly, arrived in perfect condition and was an excellent read that I devoured in a day. I only knew of the book from The Nile's newsletter, which is a great source for discovering new books.
I bought and waited for a book to arrive for months. It was delivered - damaged. The team at The Nile were helpful, however they resent using Aramex parcel service. The book has never arrived. If you want a test of mental toughness and resilience try dealing with Aramex. I'd rather peel off my skin and roll in salt. The book has never arrived… Read more
and I've given up on receiving it due to Aramex. For this reason, I need to give The Nile 2 stars. Be careful of using them unless you reside at home the very time Aramex finally decide to drop your purchase off.
Fast response and Nile had the book I wanted. Would always go here first when looking to buy a book.
My order arrived very quickly and in perfect condition. What a beautiful and inspiring book. Thank you very much The Nile. For the competition, the number is 13669133.
Latest follow-ups
Incredible service! – Order placed and product arrived the next day! First time ordering so I actually read these reviews and was slightly hesitant but so glad I ordered because the product was nearly 50% off and arrived so promptly!!!
Follow-up · Packaging was great, no damage to any of the boxes or product. Bought two Baby Bjorn carriers
The book quality are good, but the delievey packing is poor. The book corners are damaged. Reference "14514570" Show details
Follow-up · I think it is better to put corner protectors before wrapping and shipping them, which might reduce the chance of damaging the books during this process. I was so upset when I saw the new books with wrinkles.
As a fan of ABC's If You're Listening I was delighted when the book If You"re Listening Declassified was released. It's a fountain of (sort 9of) trivial facts made more interesting by the writers sense of fun. Lovely book and delivered promptly. Nile gives good service Show details
Follow-up · My book was well packaged and the tracking information was good
Positive reviews
The Mire was convoluted and obscure; Then She Was Gone was just too weird & I didn't even finish reading it; I haven't read the others. Still, it's an excellent place to buy books with so much variety. The order is ALWAYS delivered in a few days. Show details
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Was finally able to purchase a unique publication that was not widely available, then ended up buying others. Package arrived quickly. Very satisfied with The Nile.
Easy to find what I was looking for and generally seems like they have a really good range. Delivery was on time, everything arrived in perfect condition, and I was happy with the price. I shopped around for better prices but outside of having to buy from Bezos I don’t think you could do better. Show details
Negative reviews
Don't do it! Save yourself time and frustration. Ordered 4 books (2 of which were pre-order). It took 10 days to ship. First pre-order not fulfilled. No proactive communication regarding this. Prompted communication, 2 months after original date, stated book isn't published yet, "indefinite wait period" (still on website with new release date). I bought it immediately elsewhere, delivered next day, same price. Show details
I ordered two books from the same series from The Nile Marketplace on the same day (August 23). The book I ordered later in the afternoon arrived the very next day, but this package (Tracking ID: SIDB486212955Y9) has taken over a week to arrive. Even though it was supposed to arrive between 25 August and 1 September Proactive communication was… Read more
completely lacking; I received no automated text messages or status emails regarding the delay. I had to manually log into the BIG W website, navigate through my account order history, and actively search for the tracking updates myself to find out where my package was. The system finally updated to "Out for Delivery" at 9:30 AM today (September 2), but the courier missed the delivery window entirely, failing to arrive by 7:30 PM. Leaving an already late package on a delivery van for 10 hours without dropping it off is highly unreliable service.
First order took a month to arrive. 2nd order I ordered an item that appeared to be in stock, received email notification to say I would receive it in a week or so, then when that date came and went I emailed and asked for tracking info only to be told that item was now on back order and not coming for 3 months. Theirs order I got 2 books - 1 I… Read more
received an email a few days later to say they actually don't have it and refunded me and then I thought to ask a question about the other (does it have sprayed edges as I was hoping it was the version that did but pics didn't show) and the response I got was 'we don't know'.
Never again, they're just turning out just like Booktopia.
Recent reviews
Super quick delivery was appreciated, faster than stated at checkout to my regional town. I love the Saint Peter series by Josh Nolan’s. This latest on covering his whole story with brilliant inventive seafood cooking techniques and recipes is simply unique.
Ordered the Amy Remeikis book on John Howard. It was promptly delivered and devoured !! Satisfied customer here, no hesitation in ordering further titles from you. Show details
I have ordered a few books from Nile and have found them to be fantastic in regards to notifications with delivery status etc, delivery times are good, also quality of books and packaging. The prices of their book are comparable if not cheaper than othe book sites. I would highly recommended Nile fir your bext purchase. 14539403 L. Dickson Show details
This website is very easy to use and it has many beautiful products available. The books I bought were greatly appreciated and loved by the recipient. The quality of them was excellent. Show details
Find out how The Nile compares to other General Merchandise Shops
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I'm very pleased with the whole buying experience from The Nile. It was easy to find the book I was looking for and it was a very reasonable price. The book was posted quickly and was packaged well - I highly recommend The Nile. 14525384 Show details
Hopeless. ETA of arrival is today. Still no movement of book needed for my uni subject and yet their website continues to promote delivery of the same book within the week. Do not choose this company for fast delivery or communications as to where you product is. After contacting them to see where it is they THEN decide to email me with an update.
Very happy with Nile's service. Good price, well packaged and arrived in good time. Book was in perfect condition. Would highly recommend Nile to any purchasers. Show details
Absolute joke beginning to end. Ordered 5 June, not posted until 15 June, THREE ''attempted deliveries'' (to a suburb of Melbourne, not the back of Bourke), excuses upon excuses, was refunded 24 June, book has still not arrived and have no idea where it is now. Oh and it was supposed to be a birthday gift. If you want frustration, excuses and Fawlty Towers-type service, order from the Nile. NEVER AGAIN. Show details
This is the first time I have ordered a book from The Nile. Easy to navigate the store and found what I was looking for, it arrived quickly and was packaged well. I’ll be using them again. Carolyn V Show details
The product is beautiful the use of indigenous language the teaching and learning within the book the beautiful pictures. The glossary of terms for a teacher it’s almost a complete unit of work with the direct and impactful indigenous perspective Because it’s written by the community it’s culturally significant related to the ACARA Indigenous… Read more
Perspective. “Tammarra” definitely has the wow factor. As a non-indigenous person, I’m buying this for my daughter‘s graduation whose name is Tamara. I’m so grateful that the community have created this book it is a wonderful teaching learning resource. I would recommend to anyone. Safe simple ordering and great speedy delivery. Congratulations. Well done. A wonderful Christmas gift/birthday gift/gift to anyone who wants to understand our First Nations peoples.
They were unable to deliver to a postal address provided with the initial order then when I gave an alternative postal address it was then returned to the warehouse and I was asked to pay further postage. I am waiting for a full refund. Show details
As a Australian buying books within Australia, I am grateful for the existence of this superb online bookseller from my country. I have bought many books from them and have always been 100% happy with all aspect of my purchases. The selection of books is huge, the service is always totally professional, and this firm has my highest recommendation. Show details
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