Babies Galore

They take your money and send you crap – Recently ordered two baseball hats for £25.00 from www.babyshowersgalore.com and received two baseball caps which were worth about 50p each. This web site looks too good to be true and it is, they will rip you off. Stay well clear or you lose your money.

OK – Great logo and presentation, the image comes off as professional. Good range but sometimes products are not always in stock and can take months to arrive. Staff are unable to tell you when stock will arrive. I placed an order for my cot and pram in July last year and it did not arrive until mid October. My gift registry vanished and had to be done… Read more

from scratch again. I was quite annoyed that the online gift registry and in store registry are not able to be synced up with each other.

My latest experience was today at the Camperdown store when wanting to receive credit on items received from my sons Christening baby shower. It turned out that when creating this gift registry, the old one (from my baby shower) was not closed and I ended up receiving items from that old one, of which i had already bought since.

The manager covered in visible tattoos and an attitude to match was unable to help me saying 'i needed to ask my friends for their receipts'. I almost walked out of the store very upset but insisted on speaking to someone else, It wasn't until a very helpful staff member [name removed] looked up my details on the system and was able to print off the receipts within a couple of minutes. Something so simple, a manager should be able to rectify these very common returns. Some staff are friendly and helpful Slightly disorganised, messy store. Unable to order stock through.

Awful site - do not buy anything from them! – Ordered a bumbo baby seat, money was taking practically straight away. A week later nothing I continually checked there website and it always said processing. I contacted them asking what was happening with my order. I gave them my email address, home & mobile number and ask them to contact me as I could not call them - no response a few days… Read more

later they updated there "track your order" bit to say item was out of stock and they were going to contact me but I heard nothing. Another week past I had not heard anything from them it had been two weeks since they had taken my money and no-one had bothered to write an email or call to let me know my item was out of stock and to offer me an alternative after 1 month 5 increasing annoyed emails begging for a refund I am still without a bumbo seat or any money I am not looking at what further action I can take. Never, ever buy anything from these people. I would highly not recommend this site I usually always purchase items online using paypal as a safety net but was drawn in by their sale prices it is something I now regret. No pros of any kind! Everything - took my money and never gave me my item. Fair Trading is the next step I think.

Excellent – I can't thank [name censored] at the Belmont store enough for her patience when we were looking at prams recently. Nothing was a problem, she spent so much time demonstrating each one with us - all while our toddler was tearing around the store, which didn't bother her in the slightest! We were able to take each pram outside to see how they fit in… Read more

the car and how they pushed on the outdoor surface with our son in them. We've come across many stores who are nowhere near that obliging. Although (as with most baby shops) items can be a bit pricey on the floor - everything we have purchased from there has been discounted at the register for us. Sometimes you just have to ask! A great shopping experience overall, would happily shop there again. Great selection, well laid out, very pleasant knowledgeable staff. They have change facilities (rare for our region!) and the store is always really clean and well organised. The nearest store is over an hour away from us! They hold very limited stock on some items, so have to order in which can take a week or two to receive. Our experience has been that this is generally for the larger items though.

Excellent – We bought a Jeep Classic Duo pram about 5 months ago after engineer at expo talked it up and sold us on it. We were always going to purchase the Phil & Ted. This Jeep is very overrated and our baby tipped backwards in it. After a very long warranty issue with repairs and phone calls the engineer stated that we must have had bags on the handle for… Read more

it to tip. This engineer, who works for Carlyles, was very rude and aggressive towards both my wife and I. To cut a very bad, long, experience short the store manager, Keperra, followed this up. The area manager then viewed our pram and after a five minute phone call we walked out of the store with a Mountain Buggy Elite. Our experience with the Keperra store has been nothing but first class. If you want extra stress in your life purchase a Jeep pram!! Have bought a fair bit of stock from Keperra store in the last 6 months. Always are treated with respect and never kept waiting for service. Product knowledge by all staff was very good and always were honest with us. Being a large company there are too many policies when it comes to warranty issues which slows up the process.

Terrible – Regarding the Kepperra store: AVOID AT ALL COSTS. We had the most incredible saga getting a pram we ordered. Originally two weeks' wait, it turned into over eight, and then we only got it because I filed a formal complaint with the state manager. (In the meantime they kept trying to hoodwink us into taking two different coloured pram sections! … Read more

Not suggesting that we did, but slipping in other coloured bits, telling us they were the bits we wanted when they clearly weren't.) What was -- at that point -- potentially another further six weeks' wait miraculously became only two days' wait once I'd stamped my feet. The state manager called me direct and proceeded to bad-mouth his staff at length, despite me telling him repeatedly that I had to go because I was supervising my young children! He called to iron it all over by applying the Basil Fawlty method. What a shambles.

When we finally got in to pick the pram up we were given a bit of a cold shoulder by the staff, presumably because the manager had blasted them. I think their issues are at a systemic level; if staff can't find things, is that their fault, or because the management doesn't have decent systems in place? A total dog's breakfast. Give it wide berth. Close by Poor service, poor management, rude, disorganised, dishonest.

Good – I have found staff to be well educated on their products and they are always really helpful, they are happy to spend as much time with you as you need. They have pretty good sales and we have purchased really good items with huge discounts. If you spend over $250 in one transaction you get a photography voucher which is a great bonus. Its always… Read more

worth comparing prices before making a purchase as they can be more expensive than other stores sometimes. Large variety of good quality brands available, huge range of products, can view and purchase products on line which is great for mums. Can be expensive.

Good – Fantastic would shop there for all my baby needs, Pleasant environment to shop, you dont get hasseled, but they are willing to help out when needed. They kept on coming to us making sure we didnt have any questions for them Staff were very helpful, and were prepared to bend over backwards to give their lending hand, Great products and service at the Morayfield Store Some things we wanted were out of stock

Good – Babies galore always seem to have the best range of products by far and most of the staff working in the Wentworthville store are very knowledgeable and very friendly. You can go in the store and try out their products before buying, which is important for baby items such as strollers, baby carriers etc. But they do tend to be a bit more expensive… Read more

so shop around once you've made a decision. Friendly staff and service. Large range of products. Can be on their mailing list to be informed when they are having a sale. Has online shop to check their range. Plentiful parking. Not the cheapest baby shop around. Can get busy on weekends.

OK – I found that I didn't get any assistance when I was looking which for a first time Mum is really frustrating. I also found that in comparison to other baby furniture etc. shops they were really expensive. Lots of things sold together that you really don't need. And things such as bumpers on cots which are not recommended. They did have the… Read more

giant cotton baby wraps which I love. I got my cradle from here which was fantastic. I also bought the cradle bedding which was more expensive than if I had shopped around. There is a huge range of items Lots of things you really don't need

Bad – i'm a mother of three and have purchased all my goods from BG Wentworthville, with my first two children(born in '05 and '06)iwas delighted with the service i got at babies galore everytime i shopped there,but with my third child(born '08)i was disgusted in the service i got,the staff where rude,abrupt and had no time for me,i understand new… Read more

products come in and the staff need to learn to use them,but the 2 different staff that served me just didn't even try.It's a shame but i'll never shop there again.What's going on babies galore were are all your good staff members gone your shop used to be a pleasure to shop in,now its a disgrace. plenty to choose from rude staff not good product knowlegde

Bad – Bought a lot of baby stuff for our first baby, found some of staff to be a bit rude and not discuss the features and benefits of the products, as first time parents we wanted everything to be perfect andd also had no idea what we needed and what we didn't need. Product knowledge was not something I was impressed with. A great range of products… Read more

are available also in matching sets. Have a loyaty program for frequent shoppers. The price is a little steep compared to other baby stores around. Customer service could use a little bit of a refresh too.

OK – I came across this site while surfing the internet. I love the range and i think that it is really great that they post australia wide on some items. They can be a little expensive though on most things but they do get some great specials on the website. I bought a blanket from them, the packing was not that crash hot but the delivery was quite… Read more

fast. I can not comment on the staff as I have not met any as my transactions were online but I can say that my order was processed quickly. The online facility is great as they do not have this shop in my state can be expensive

OK – Store and staff are excellent! They just have one downside which is that they seem to be priced quite high. For eg I paid $109 for a playgym, found it later at BIG W for $78 which was their regular price... so can be disappointing. I also bought my pram there in special, $500, later to see if reduced even further down to $350. Again disappointing… Read more

seeing I bought it well before baby was due, had I waited I would have saved so much more. But the staff sold it to me as a deal of a lifetime so I took it. Great range at their stores though, great place to check out items, just would shop around for price. Great range Overpriced on some items

Bad – Babies Galore seems like a necessary evil, really. There are things that we pretty much have to get from there, and the experience is typically not very pleasant. The clientele probably also don't help - lots of pregnant confused people and sleep-deprived confused new mums - it's not really the best combo to ensure easy shopping :-) I find the… Read more

Chatswood store to have helpful staff and a good range of products. Chatswood isn't our most convenient store... the most conveniently located is Warringah Mall store in Brookvale, which is terrible. There is a limited range compared to Chatswood, the staff tend to be useless, and they don't honour the advertised specials that the other Sydney stores have.

Good – quit happy with there service, good product range, a little expensive on some items but definatly happy to shop there. excellent customer service you can go in any time and no matter which staff member you get they know all there products very well and you never have to go and ask for service they automaticly come and offer it. a little expensive, some items go on sale here but not very often.

Terrible – The staff at Castle Hill make shopping a horrible experience - they are rude, make you feel like you are impacting on 'their' time! Customer service is not on their agenda!! However, the following week we went to Wentworthville and the service and products were much much better!! variety of products staff!

Terrible – I went into babies galore campbelltown store on the weekend and walked out feeling so disapointed. I was shopping for a pram for my new baby and as a first time mum needed a little guidance. When I finally got somebody to help me (apparently she was the manager)she was rude, obviously annoyed with other staff, impatient and it seemed that anything… Read more

that I asked was just too much trouble. I felt so sorry for one particular staff member who was berated by her very loudly in front of customers. My visit to the store was an uncomfortable and unpleasant affair and I couldnt get out of there fast enough. The store was not overly busy and I did not feel that there was reason for her rude behaviour. I will not be shopping at babies galore campbelltown again. I ended up going next door to babyco and received great service and walked away with a pram. I was dealt with with patience and respect and did not get any bad vibes at all. I think it is a terrible representation for babies galore campbelltown. I felt sorry for the staff and their unhappiness is VERY obvious. I dont know how they do any business at all. I certainly wont be shopping there again. product range the manager

Good – I love this store it is great to see product that i am looking a purchasing. But sometime i find that it dosen not have enough staff to serve every one. I waited about 20 mins one day to ask a question about a product the only reason i waited that long was because it was a safety question and it ended up being not suttable anyway. But on the other… Read more

hand i also some times walk in and there is no one there and get served straight a way A Varity of different product and many different brands Not enough staff

Excellent – Wollongong (Warrawong) NSW store If anything, they're probably not the cheapest store around, but they stock a good range and you can generally find something in your price range. Also, makes it easier to justify the price for the service. Wonderful service, knowledgeable staff, great range, frequent buyer club possibly price... (show me a cheap baby shop with good stuff though?!)

Bad – Overall, I was really very disappointed. I had been looking at the catalogue for ages and had a huge list of planned purchases. i made a trip to the loganholme and gold coast stores from remote northern nsw only to discover that these stores were actually very small and stocked barely a fraction of the products available in the catalogue which I… Read more

had intended to compare/contrast and then make an informed decision about my purchases rather than ordering via the inetrenet and hoping for the best. Ultimately, I took my business elsewhere. the staff were friendly and helpful understocked

Terrible – The makings of a good business but very poor execution, specifically, their supply chain management and leading from this their customer service in response to the supply chain 'bungles'. If my experience was the same as that of many others, this company probably won't be around 5 years from now. A pity, the individual staff in these stores are… Read more

all nice and friendly. Good range Lead Time - hardly anything in stock. Waited 3+ months for many things we ordered (e.g. as simply as a $70 high chair). Chased store for update three times, each time they said they'd "check on Monday and call back". Each time they did not.

Terrible – unreliable rip off merchants i have had a layby for 22 weeks and still i have not recieved my goods the lay by is for $4000.00 and i have paid $2000.00 i asked for a refund but was told no instead now im dealing with a new owner who does not want to look after old owners debt looks like where having a babie with nothing nothing from cot to car seat and the rest. Until the courts can sort things out my advice shop anywhere but babies galore

OK – Have been to the Loganholme store several times and it is a combination of good and bad. I find that they have less range and it is more expensive but they have been very helpful with my questions, particularly being a first time mum and not knowing much. I usually wait quite a while to be served and the staff do like to talk between themselves.… Read more

Having said that, due to my disgusting treatment by the Pram Warehouse at Loganholme, Babies Galore were more than willing to help me get in contact with the manufacturer to fix my problem, even though they were getting nothing out of it. In the Loganholme area, they are the place that I would go to, but there are many areas that they could improve upon. Great service at times Not as much stuff on display as some other places, poor service at times, expensive, on 2 occasions they only had the display item and not even one item in stock leading to multiple trips to the store although both times took less than a week for the item to arrive.

Terrible – I ordered a nursery robe (small wardrobe with draws), had been assured by all concerned at the shop that it would be just a matter of a couple of weeks from ordering to delivery... surprise surprise it took almost 12 weeks to arrive and think that was only because I was calling twice a week chasing it up! Did manage to get them to deliver it… Read more

free of charge and just to make my point got it arranged for a saturday as their fee would have been extra. have avoided at all costs purchasing anything else there as it just became a joke.

slack staff at Loganholme Store, company policies

Terrible – Avoid the Loganholme store at all costs, I purchased a phil and teds 3 wheel buggy and a toddler attachment seat for my 15 month old and new baby to be (due in july 08), I also have a 3 year old, when put together was fine, but then the bottom of the toddler seat which attaches to the back ripped, and i only had my 15 month old son in it, I took… Read more

it back as i only had it for 3 weeks , as I wanted a replacement, and [name censored] told me they wouldnt replace it, then she walked off and started chatting to someone she knew, i went over to her and said I want to speak to the manager now, she said " look theres nothing you can do about it , and we dont replace things you'v broken, then she walked off to get the manager, when the manager came over she explained to me that they cant replace it because I broke it myself and its not a manufaturers problem, I said "where do u get off saying it was my fault" she then replied that [name censored] had said, that I had a child jumping in the back seat of it, and thats how it ripped. I never once said that and I told the manager how appaling [name censored] service was and the manager apologised profusly, and replaced my chair. As I walked out of the shop [name censored] stopped me and said to me that "they wouldnt normally replace things that isnt a manufaturers problem and that I was lucky [name ceonsored] was on today" and then walked off.

OK – I go to BG mainly because it's close and convenient for me and also to look at the range of products and then more often than not I'd buy elsewhere. At one store in particular I found the staff to be very pushy trying to convince me to join their program to layby all the baby goods I'd need - trouble was that I wasn't even pregnant at the time. So… Read more

it was a bit rude. I like the extensive range in Babies Galore. Especially being able to see all the prams in one place. Their prices seem to be about 20% higher than anywhere else. The display items such as cots and carseats were in dodgy condition and the staff couldn't demonstrate them. Always a big queue up when I've been there.

Terrible – I have been to the loganholme store on 2 occasions and having walked out bitterly disappointed on both accounts. Standing around waiting (15 - 20 mins) to get served then when I started walking directly towards a lady who worked there who was at the counter chatting to another worker walked in the complete opposite direction, this was the last… Read more

straw. Customers are always standing around waiting for service and still nobody will serve you.

The staff all judge every customer and then make a decision whether or not they are worth serving... little did they know we were there to spend around $1000 and only having 4 weeks to go I was not happy with the treatment that we received. We will never EVER return to Babies Galore. My advice to all mothers and fathers DO NOT shop at BABIES GALORE you will most certainly be disappointed. ???? Absolutely Nothing Terrible customer Service, staff judge & choose who they wish to serve and in their own damn time, products are way too expensive in comparison to all other baby stores.

Terrible – Our recent experience at the Castle Hill store mirrors that of many other reviewers here, in that staff seemed to go out of their way not to be helpful. We were looking at highchairs, and were standing around for about 15 minutes before I realised that despite there being at least 6 people behind the counter (which we were in full view of),… Read more

none of them were about to offer any assistance anytime soon.

After approaching them and asking for assistance with one of the products, a staff member finally came over, but was sullen and unhelpful. When asked which colours the store had in stock, the staff member did not offer to check, but instead replied "I dunno, probably the same as the one on display" despite it being available in 5 different colours. Anyway we decided to purchase it, however when we went to the counter another staff member took 20 minutes to check stock and then inform us that they did not have any, and it would take at least a week to receive it. If we'd known this when we first enquired, we would've left then and there! Unfortunately as we were from interstate we didn't have the luxury of waiting around for a week.

We also enquired about whether they would ship interstate, another question which no one in the store seemed capable of answering... so basically the whole experience was a big waste of time for us, something you can't really afford when you have a 6-month old in tow. Access to a reasonably wide product range Appalling customer service, lack of stock

Excellent – Babies Galore Warrawong is fantastic!, we would drive 50 minutes to this Store (driving past 4 other Babies Galore stores). Can't be faulted for service, price and stock levels. Babies Galore Warrawong can not be faulted for service, price and stock levels. We were first time parents looking for a pram and made 3 visits before we purchased. … Read more

The staff were extremely helpful, they asked if we had any preferences and our price range, they demonstrated the pram and suggested we fold it down and place it in the boot. Nothing we asked seemed too much. Unfortunately had a really bad experience at another Babies Galore Store - Taren Point. One of the owners was very rude and argued with us about a warranty issue. In the end we left the Store with the broken item and contacted the Manufacturer directly. We were horrified and refused to shop at this Store again.

Terrible – really poor service and wouldnt advise anyone to go there. i would recommend babyco next door whos staff know there products, know what they are talking about and arnt afraid to serve people and demonstrate products. i liked that the store was well spread out and had a large variety i was extremly disapointed in the service by the staff at babies… Read more

galore in campbelltown. i recently went shopping there about a week ago. there are about 6 staff members on and all they did the whole time i was in the store was talking about there personal life. they didnt once look up at me and ask if i needed a hand with anything. when i asked for help they continued to talk then one worker came to help me. as she was showing me through the products i was asking questions as a first time mum to be does and she couldnt answer any of my questions. so i walked out of there with the same knowledge as when i walked in (knowing nothing) i then walked next door to babyco. the staff were a great help and could answer all my questions. to my suprise they have a manager who is in her early 20s with great customer service skills and knew what she was talking about not like the staff at babies galore. so thanks to all babycos help.

Excellent – With a wide range of product and very knowledgeable staff my experience was great. I will be back there again soon (Warners Bay) Warners Bay, The service is fantastic and the stock levels are great i had heard some bad things regarding this but apperently being under new management has fixed this problem, They had ALL the Boori stock i needed in… Read more

stock as well as my great phil and ted pram. Im in love with the store all over again None, but by the looks of things they could probably use some more staff.

Bad – Store (Keperra, Qld) seems full of 'nothing' - lots of cot / basinet layouts, very little else. Most of the things I have picked from the catalogue are not there when I've gone in ready to buy. Would it really be so hard to stock a variety of small item - bibs, for eg?? Had ruled them out as a place to get baby supplies until I was given a… Read more

voucher! Great catalogue - good to compare some products.

Got a great locally made playpen (which wasn't in the catalogue!). Limited types of stock on display, always have to ask for the item you want.

If it wasn't for the catalogue you'd have no idea of what they sell, based on the store displays.

Lots of staff, but they are always having personal conversations with each other or on the phone. Sometimes asked as soon as you enter the store if you want help, but they are no-where to be found when you've had a look around!

Always have to wait for service.

Excellent – Convenient, everything in one spot. I tried some of the major retail stores and found service limited as well as product range. Mr Mum did find the staff knowledgeable and helpfull and negotiated a fair price for the essentials Warringah Mall store has a good product range and service Not cheap

OK – I have a Babies Galore store a 20 minute walk from my house and up until my baby was 3 months old, I used to frequent the store...just looking. My opinion of a shop like this is that they stock so much stuff, most of which is just marketing and I think it specificaly targets new mums to buy stuff they generally don't need. Good luck to Babies… Read more

Galore, they have clearly found a market, but from my observation they need a bit of fine-tuning. Huge range of products, catalogue. Catalogue prices aren't always what you pay at the checkout. Too much stock in a small store, tradesmen coming and going all the time! It's hard to tell who works in the store as they don't wear a uniform.