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Baby Baby Online

Baby Baby Online

3.6 from 185 reviews

Reviews

(103)
(15)
(6)
(10)
(51)
  • Product Quality
    3.6 (21)
  • Return Claim MadeYes (3) · No (27)
  • Shipping
    2.5 (18)
Alanah

Alanah

  • 2 reviews

No customer service

published

No reply to any e-mails sent. Very slow to post order in mail. Still awaiting the refund 2 weeks later! Seemed ok from first glance but apparently the low prices were too good to be true! Buy baby sleeping bags elsewhere!

Product Quality
Shipping
Return Claim MadeYes
Paige

PaigeSydney Surrounds, NSW

Scam scam scam

published

Do not use this company they took my money then cancelled my order after not delivering it and then never gave me my refund this company is a scam and they do not care when they rip you off.

Product Quality
Shipping
Return Claim MadeNo
JMorgan

JMorganRichmond-Tweed, NSW

Atrocious customer service - Nil communication

published

After shopping around online I decided to purchase two Love to Dream swaddles. Baby Baby online stipulate that Orders should arrive safely to every customer within 1-5 business days (+2 days for NT and WA). Delivery by Australia Post with tracking. Still no product or tracking number after 3 weeks and 3 emails with zero response from company however on the 3rd email they clearly had the time to banter back and forth with me and without my request canceled my order. Im just sorry I didn't do my homework and read these reviews sooner. I will not waste my time dealing with this company again

Return Claim MadeNo
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Kathryn54

Kathryn54Metropolitan Adelaide, SA

  • 3 reviews

Do NOT patronise this website

published
Product Quality
Return Claim MadeNo
Emily

Emily

  • 2 reviews

Absolutely horrible company

published
Return Claim MadeYes

Extremely bad communications and customer service

published

Ordered a Love Dream sleeping bag on 11/10/2019 and got the automated email confirming the order. However 3 weeks later I still did not receive my item. Sent a follow up email and got no response. In the end I had to resort to threats of contacting ACCC as they had processed the payment and had not sent through my items nor even bothered to respond to my enquiries. Within a few hours of sending that email I got automated email saying my items have been sent. Sure enough I received them the next day.

I never got any further communications from them. No explanation as to why it took so long to process in the first place and definitely no apologies. Very poor communications and customer experience. Would not recommend.

Product Quality
Return Claim MadeNo

No shipping information and no items

published

Ordered and paid November 4th for LTD swaddles. No shipping information and no response to my emails. Its 24 days later. This company is to be avoided. Waste of my time and money

Return Claim MadeNo

Took my money, now no product and cant get in contact!

published

I ordered two swaddles on 4th November. No tracking information was sent and on 19th November I finally sent an email asking for an update. By 22nd November, there was no response and so sent a further email asking for an update.
Today the 27th November, I have still had no response to my emails!
I tried calling this morning, but was directed to a voice mail service.
The websites states they strive for excellent customer service, but what I have experienced has been the opposite!

Return Claim MadeNo
Bern

BernGreater Melbourne (Inner), VIC

  • 4 reviews

DO NOT BUY - NO DELIVERY, NO COMMUNICATION

published

Bought from company earlier this year and recieved order within a few days. HOWEVER I placed another order nearly 2 weeks ago and have not recieved anything other than confirmation that payment was recieved. No response to emails (not even automatic acknowledgement) or phone calls, but have received emails advertising sales.
NOT TO BE TRUSTED.

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KFitz

KFitzGreater Melbourne (Outer), VIC

Steer clear of purchasing from Baby Baby Online!

published
Return Claim MadeNo
Mumma1988

Mumma1988Greater Melbourne (Inner), VIC

Horrendous company with horrific Customer Service!

published

This company is horrible! Ordered products 2 weeks ago and after multiple emails (That have gone unreplied) and phone calls I was assure products would have been sent last week. I called and followed up today (following Tuesday) only to be told the products are out of stock and cannot be sent. No communication or follow up from the company. This is so poor and I have now reported this company to the ACCC. Interested a refund and I'll be shopping at baby bunting from now on. They may be more pricey but at least I will have the goods! Beware do NOT shop with this shonky company!!

Product Quality
Shipping
Return Claim MadeYes
Jessica W.

Jessica W.South West, WA

Don't trust their policy or promises

published

Paid on the 9th of October still haven't received an item... No communication from company which is not in alignment with their policy.. I was always calling to follow up being told it will be posted in a few days only to be calling again, week after week....

Product Quality
Return Claim MadeNo
Jennie C.

Jennie C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Still waiting.. Do not order from Baby Baby Online if you need something in a hurry!

published
Shipping
JeanH

JeanHGreater Melbourne (Metropolitan), VIC

Still waiting on order & still waiting for communication

published

Ordered products over a 9 days ago and still have not received order or tracking number. Have emailed the company and received no reply. Company website states orders should be received within 1-5 business days and that I should be able to track my order with tracking number provided. However, i have not been provided with tracking order number which i can only assume means my order has not been dispatched with no communication of why.

Product Quality
Shipping
Return Claim MadeNo
Philomena

PhilomenaSydney, NSW

  • Verified customer

Still havnt received purchase after nearly 2 months

published

I ordered a pair or Gucci slides in September still waiting for them it's now November. Tried contacting seller many times. Still havnt heard back from them. Worst service ever. Not impressed at all

Product Quality
Return Claim MadeNo
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Trista

TristaIllawarra, NSW

  • 3 reviews

Still waiting... no communication

published

I have given two stars as I have ordered three times from this company. The first time I had no problems and the items came within the week. However the last time the order came In 3 weeks after I emailed to ask where it was.
I ordered again on the 10/10
Emailed twice and have had no answer.
I think in total I have order over $300 worth of products as the price is great but very disappointed in the communication and delivery. I have learnt my lesson now and will not be ordering again.

Product Quality
Shipping
Return Claim MadeNo

Desperately waiting for the item

published

We are here in Australia for a holiday, we ordered the swaddle just few days before we come here. 10 days has passed yet there is no update regarding the swaddle. Its very upsetting as my baby swaddle is too small for her and the ones we ordered are the next upgraded size. Send numerous email yet none was replied and we will be going back to our country soon. It was rather upsetting that my child had already outgrown the current swaddle and I was expecting a upsized swaddle that could fit her nicely when we are here for a holiday .

Great quality products at affordable prices

published
Product Quality
Shipping
  • Verified customer

No communication or products after 15 business days

published

Ordered 4th of October.
Email follow up from me on the 21st October (no reply)
Called 1300 number on the 25th October and was informed of the following:
"They had issues due to moving warehouse"
"They still had no stock of 2 of my 3 items ordered"
"They were to busy to reply to my email"
"They had not had a chance to update me on my order"

My wife had a similar experience 3 months ago. They answered the phone as soon as I called.

Can not recommend this store. They will not receive my future business.

Return Claim MadeNo
MiaLamb

MiaLambSydney, NSW

  • Verified customer

Beautiful swaddles, great prices

published

Needed some summery swaddles for my three months old. Tried Weegoamigo and Aden Forest Fantasy, so nice! The Aden one is especially soft and breathable. Highly recommended! Delivered quickly. Thanks.

Product Quality
Shipping
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Questions & Answers

smilbo

smilboasked

I'm having the same concerns you did about the company. I have emailed them twice with no response. Do you happen to have a phone number for them? Thanks!

2 answers
Kym
Kym

I am currently having the same problem. Made an order last week and have not heard anything back from them after sending an email. Have you received your goods?

Update. I have now had a shipping notification

Fired Up
Fired Up

But I dont have any concerns ?!

Get an answer from our members

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