My items had to get switched in the same size in a different design due to stock, I found the experience great because the communication was excellent. Rather than wait for an email response from me, I received a text about it - which prompted me to read my email and reply straight away. This meant my order got delivered in a timely manner, otherwise it could of taken much longer if staff were waiting for an email response from me, because I don’t check emails often throughout the day.
Thank you once again for the great service! I highly recommend your online store!

I purchased some ergo pouches and face washers and within an hour or so I received an sms advising the face washers were out of stock and here's a list of replacements (all same price or over my initial choice). I thought this was a nice touch sending an sms, being proactive and giving options. They were very apologetic.
After picking some new face washers I received a new msg stating the items had been shipped no later than a couple hours again.
The package arrived within a few days, items were great and I thank the guys for msging asap and making a customer happy!

Ordered sleep suits that were "in stock" 4 weeks later they had still NOT been shipped. After 3 phone calls I asked for a refund because I was sick of hearing they "didn't know when they were going to be in" (even though they said they had it?) and "they had moved warehouse and stock was every where" or" the supplier was out of stock and had no ETA".... WHICH WAS IT?!

Not be fooled by the price like me, spend a little more and you will actually get the product! And some good service while your at it! Buyer beware!

No reply to any e-mails sent. Very slow to post order in mail. Still awaiting the refund 2 weeks later! Seemed ok from first glance but apparently the low prices were too good to be true! Buy baby sleeping bags elsewhere!

Do not use this company they took my money then cancelled my order after not delivering it and then never gave me my refund this company is a scam and they do not care when they rip you off.

After shopping around online I decided to purchase two Love to Dream swaddles. Baby Baby online stipulate that Orders should arrive safely to every customer within 1-5 business days (+2 days for NT and WA). Delivery by Australia Post with tracking. Still no product or tracking number after 3 weeks and 3 emails with zero response from company however on the 3rd email they clearly had the time to banter back and forth with me and without my request canceled my order. Im just sorry I didn't do my homework and read these reviews sooner. I will not waste my time dealing with this company again

I ordered from this online retailer on 1 November 2019. I actually only ordered because the website was promoted by American Express in their Small Shop promotion. The website said the purchase would arrive within 1-5 days. I waited 2 weeks before trying to follow up. I rang and eventually spoke to a woman who hung up on me initially when her mobile rang, but then answered again 5 minutes later when I rang again. She said that they had miscounted and one of my items was not available but that she would send me an email that day with some alt...

Honestly this company is the absolute WORST to deal with. My first purchase I waited two weeks and hadnt received a shipping confirmation. I sent two emails to which they ignored so I rung them and they said they didnt even have the product in stock to which I said well why are you selling a product you dont even have in stock. She also said she wasnt allowed to reply to my emails to say she didnt have it in stock as she wasnt allowed to say that?? I eventually got my item after three weeks. Second time I purchased from them I thought maybe the...

Ordered a Love Dream sleeping bag on 11/10/2019 and got the automated email confirming the order. However 3 weeks later I still did not receive my item. Sent a follow up email and got no response. In the end I had to resort to threats of contacting ACCC as they had processed the payment and had not sent through my items nor even bothered to respond to my enquiries. Within a few hours of sending that email I got automated email saying my items have been sent. Sure enough I received them the next day.

I never got any further communications from them. No explanation as to why it took so long to process in the first place and definitely no apologies. Very poor communications and customer experience. Would not recommend.

Ordered and paid November 4th for LTD swaddles. No shipping information and no response to my emails. Its 24 days later. This company is to be avoided. Waste of my time and money

I ordered two swaddles on 4th November. No tracking information was sent and on 19th November I finally sent an email asking for an update. By 22nd November, there was no response and so sent a further email asking for an update.
Today the 27th November, I have still had no response to my emails!
I tried calling this morning, but was directed to a voice mail service.
The websites states they strive for excellent customer service, but what I have experienced has been the opposite!

Bought from company earlier this year and recieved order within a few days. HOWEVER I placed another order nearly 2 weeks ago and have not recieved anything other than confirmation that payment was recieved. No response to emails (not even automatic acknowledgement) or phone calls, but have received emails advertising sales.
NOT TO BE TRUSTED.

I had to wait 4 weeks for 3 sleeping bags which I wouldn't have cared about IF there had been communication. After a week and no shipment notification i had to send two emails before someone actually replied and could tell me that it would be another week because they had "lost or miscounted their stock" ...until it wasn't and it was actually closer to 4 weeks before I received my order but in the meantime then I had to go and spend money elsewhere to get my son a sleeping bag whilst I waited for my order (which was supposed to take 7 days). Tw...

Paid on the 9th of October still haven't received an item... No communication from company which is not in alignment with their policy.. I was always calling to follow up being told it will be posted in a few days only to be calling again, week after week....

Ordered on the 23 September (almost 3 weeks ago), sent 3 emails and not a single reply to any of them. Their website says they will respond to emails ASAP, but I don't think they even bother to read them..

** CALL THEM - If you call them, they won't answer but they will call you back when they get the missed call (if your phone number is not blocked/private).

Their website says you will receive your order within 1-5 days (metro areas) but this relies on your item being in stock. For popular sale items like LTD, expect delays while they wait...

Ordered products over a 9 days ago and still have not received order or tracking number. Have emailed the company and received no reply. Company website states orders should be received within 1-5 business days and that I should be able to track my order with tracking number provided. However, i have not been provided with tracking order number which i can only assume means my order has not been dispatched with no communication of why.

I ordered a pair or Gucci slides in September still waiting for them it's now November. Tried contacting seller many times. Still havnt heard back from them. Worst service ever. Not impressed at all

I have given two stars as I have ordered three times from this company. The first time I had no problems and the items came within the week. However the last time the order came In 3 weeks after I emailed to ask where it was.
I ordered again on the 10/10
Emailed twice and have had no answer.
I think in total I have order over $300 worth of products as the price is great but very disappointed in the communication and delivery. I have learnt my lesson now and will not be ordering again.

We are here in Australia for a holiday, we ordered the swaddle just few days before we come here. 10 days has passed yet there is no update regarding the swaddle. Its very upsetting as my baby swaddle is too small for her and the ones we ordered are the next upgraded size. Send numerous email yet none was replied and we will be going back to our country soon. It was rather upsetting that my child had already outgrown the current swaddle and I was expecting a upsized swaddle that could fit her nicely when we are here for a holiday .

Extremely happy with the baby Love to Dream summer swaddles and new summer season Plum sleeping bags I ordered. Lisa was very efficient calling me back when I called their landline and auctioned my requests quickly. She was very responsive and provided great service. The delivery did take longer than expected (3-4 weeks as opposed to 1 week stipulated on their site) but as long as you chase them up they will push your order through. Give the exceptional prices I paid (best prices around and I do ALOT of online shopping comparisons) the wait is ...