?
? !
1 photo
Baby Baby Online

Baby Baby Online

3.6 from 187 reviews · View Statistics

Reviews

  • Product Quality
    3.7 (23)
  • Return Claim MadeYes (2) · No (30)
  • Shipping
    2.8 (20)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
missylpy

missylpySydney, NSW

Loved ergopouch onesies

published

My items had to get switched in the same size in a different design due to stock, I found the experience great because the communication was excellent. Rather than wait for an email response from me, I received a text about it - which prompted me to read my email and reply straight away. This meant my order got delivered in a timely manner, otherwise it could of taken much longer if staff were waiting for an email response from me, because I don’t check emails often throughout the day.
Thank you once again for the great service! I highly recommend your online store!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Nathan

NathanGreater Melbourne (Metropolitan), VIC

Very pleased with the service and quick shipping!

published

I purchased some ergo pouches and face washers and within an hour or so I received an sms advising the face washers were out of stock and here's a list of replacements (all same price or over my initial choice). I thought this was a nice touch sending an sms, being proactive and giving options. They were very apologetic.
After picking some new face washers I received a new msg stating the items had been shipped no later than a couple hours again.
The package arrived within a few days, items were great and I thank the guys for msging asap and making a customer happy!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mumma1988

Mumma1988Greater Melbourne (Inner), VIC

  • 2 reviews

Terrible Service, STAY AWAY!

published

Ordered sleep suits that were "in stock" 4 weeks later they had still NOT been shipped. After 3 phone calls I asked for a refund because I was sick of hearing they "didn't know when they were going to be in" (even though they said they had it?) and "they had moved warehouse and stock was every where" or" the supplier was out of stock and had no ETA".... WHICH WAS IT?!

Not be fooled by the price like me, spend a little more and you will actually get the product! And some good service while your at it! Buyer beware!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Baby Online compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Alanah

Alanah

  • 2 reviews

No customer service

published

No reply to any e-mails sent. Very slow to post order in mail. Still awaiting the refund 2 weeks later! Seemed ok from first glance but apparently the low prices were too good to be true! Buy baby sleeping bags elsewhere!

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Paige

PaigeSydney Surrounds, NSW

Scam scam scam

published

Do not use this company they took my money then cancelled my order after not delivering it and then never gave me my refund this company is a scam and they do not care when they rip you off.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
JMorgan

JMorganRichmond-Tweed, NSW

Atrocious customer service - Nil communication

published

After shopping around online I decided to purchase two Love to Dream swaddles. Baby Baby online stipulate that Orders should arrive safely to every customer within 1-5 business days (+2 days for NT and WA). Delivery by Australia Post with tracking. Still no product or tracking number after 3 weeks and 3 emails with zero response from company however on the 3rd email they clearly had the time to banter back and forth with me and without my request canceled my order. Im just sorry I didn't do my homework and read these reviews sooner. I will not waste my time dealing with this company again

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Kathryn54

Kathryn54Metropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

Do NOT patronise this website

published
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Emily

Emily

  • 2 reviews

Absolutely horrible company

published
Incentivised ReviewNo
Return Claim MadeYes
Similar opinion? Write a review on ProductReview.com.au!

Extremely bad communications and customer service

published

Ordered a Love Dream sleeping bag on 11/10/2019 and got the automated email confirming the order. However 3 weeks later I still did not receive my item. Sent a follow up email and got no response. In the end I had to resort to threats of contacting ACCC as they had processed the payment and had not sent through my items nor even bothered to respond to my enquiries. Within a few hours of sending that email I got automated email saying my items have been sent. Sure enough I received them the next day.

I never got any further communications from them. No explanation as to why it took so long to process in the first place and definitely no apologies. Very poor communications and customer experience. Would not recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Baby Online compares to other Mother & Baby Shops

Know better, choose better.

Compare all

No shipping information and no items

published

Ordered and paid November 4th for LTD swaddles. No shipping information and no response to my emails. Its 24 days later. This company is to be avoided. Waste of my time and money

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Took my money, now no product and cant get in contact!

published

I ordered two swaddles on 4th November. No tracking information was sent and on 19th November I finally sent an email asking for an update. By 22nd November, there was no response and so sent a further email asking for an update.
Today the 27th November, I have still had no response to my emails!
I tried calling this morning, but was directed to a voice mail service.
The websites states they strive for excellent customer service, but what I have experienced has been the opposite!

Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Bern

BernGreater Melbourne (Inner), VIC

  • 4 reviews

DO NOT BUY - NO DELIVERY, NO COMMUNICATION

published

Bought from company earlier this year and recieved order within a few days. HOWEVER I placed another order nearly 2 weeks ago and have not recieved anything other than confirmation that payment was recieved. No response to emails (not even automatic acknowledgement) or phone calls, but have received emails advertising sales.
NOT TO BE TRUSTED.

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
KFitz

KFitzGreater Melbourne (Outer), VIC

Steer clear of purchasing from Baby Baby Online!

published
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Jessica W.

Jessica W.South West, WA

Don't trust their policy or promises

published

Paid on the 9th of October still haven't received an item... No communication from company which is not in alignment with their policy.. I was always calling to follow up being told it will be posted in a few days only to be calling again, week after week....

  • Thumbnail
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Jennie C.

Jennie C.Greater Melbourne (Metropolitan), VIC

  • 2 reviews

Still waiting.. Do not order from Baby Baby Online if you need something in a hurry!

published
Shipping
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Baby Online compares to other Mother & Baby Shops

Know better, choose better.

Compare all
JeanH

JeanHGreater Melbourne (Metropolitan), VIC

Still waiting on order & still waiting for communication

published

Ordered products over a 9 days ago and still have not received order or tracking number. Have emailed the company and received no reply. Company website states orders should be received within 1-5 business days and that I should be able to track my order with tracking number provided. However, i have not been provided with tracking order number which i can only assume means my order has not been dispatched with no communication of why.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!
Philomena

PhilomenaSydney, NSW

  • Verified customer

Still havnt received purchase after nearly 2 months

published

I ordered a pair or Gucci slides in September still waiting for them it's now November. Tried contacting seller many times. Still havnt heard back from them. Worst service ever. Not impressed at all

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!
Trista

TristaIllawarra, NSW

  • 3 reviews

Still waiting... no communication

published

I have given two stars as I have ordered three times from this company. The first time I had no problems and the items came within the week. However the last time the order came In 3 weeks after I emailed to ask where it was.
I ordered again on the 10/10
Emailed twice and have had no answer.
I think in total I have order over $300 worth of products as the price is great but very disappointed in the communication and delivery. I have learnt my lesson now and will not be ordering again.

Product Quality
Shipping
See all answers
Similar opinion? Write a review on ProductReview.com.au!

Desperately waiting for the item

published

We are here in Australia for a holiday, we ordered the swaddle just few days before we come here. 10 days has passed yet there is no update regarding the swaddle. Its very upsetting as my baby swaddle is too small for her and the ones we ordered are the next upgraded size. Send numerous email yet none was replied and we will be going back to our country soon. It was rather upsetting that my child had already outgrown the current swaddle and I was expecting a upsized swaddle that could fit her nicely when we are here for a holiday .

Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!

Great quality products at affordable prices

published
Product Quality
Shipping
Incentivised ReviewNo
Similar opinion? Write a review on ProductReview.com.au!
Page 1 of 10

Questions & Answers

smilbo

smilboasked

I'm having the same concerns you did about the company. I have emailed them twice with no response. Do you happen to have a phone number for them? Thanks!

2 answers
Kym
Kym

I am currently having the same problem. Made an order last week and have not heard anything back from them after sending an email. Have you received your goods?

Update. I have now had a shipping notification

Fired Up
Fired Up

But I dont have any concerns ?!

Get an answer from our members

Other Mother & Baby Shops

Previous
Next

See all Mother & Baby Shops

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.