Baby Barn Discounts
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In-depth reviews
Best Baby Store On The East Coast of Australia! – Baby barn have met my needs time after time over 3 kids and many years. After moving over 2 hours away, I still make the trip to see them for any restraint fitting needs and some purchases or if I don't require restraint help or fittings, I take advantage of their wonderful service and purchase online to have the items shipped in great time!… Read more
Naturally after moving so far away I tried many other more local baby stores for my restraint fitting and adjusting needs however would end up back at baby barn having the install fixed. Now I won't bother with anyone else when it comes to car restraints. They only stock the best of the best when it comes to car seat safety and quality. The nursery furniture I bought at baby barn for a great price was such good quality it has lasted through 3 children and is still sturdy and looking great! Customer service at baby barn is wonderful, even my children see the staff as friends they look forward to seeing! Baby change area and a clean toilet make the shopping experience much nicer for for every one especially pregnant women and new mums! Plus a play area with cubby house and toys keeps the toddlers happy whilst shopping or having a car seat fitted.
Baby Barn Discounts is a great web store – Baby Barn Discounts is a great web store. They answer the phone when you call, phone back when they say they will, and most importantly, the website tells you whether the goods are in store before you buy them (what a refreshing change). The subsequent delivery tracking is fantastic and my past purchases have always arrived in good time. They… Read more
are not the cheapest on the internet, but worth every cent. I just wished they stocked everything I need to buy for my baby as I wouldn't go anywhere else. Kate NSW
October 25th 2016 Update: You can use this store with confidence
I have always thought this online store was excellent - used it frequently approx. 4 years ago, and again frequently now - stock levels are clear when purchasing, reasonable pricing, and very quick dispatch. Recently, however, they sent me an incorrectly sized item. Whilst I didn't receive an apology for the mistake/inconvenience, they were able to help me quickly in one phone call, they never questioned my motivation or honestly, and the much needed replacement item was delivered within a couple of days - a massive relief to a mum at home with newborn. Compared with competitive stores this one is by far the best.
Great prices online but differ instore, Service also needs improvement! – I started comparing prices online for a number of products for my bub and Baby Barn was the cheapest, I prefer to look at products before buying them so I really liked that I was able to drop into the store and have a look which I am glad I did as I often end up with something completely different. But buyers beware - if you intend on doing this… Read more
make sure you look on their website first for the price as with most things I have purchased in this store the price has been significantly higher than they have listed online and you have to speak up about it. I was very disappointed with the service after letting them know I saw it on their website for a lower price, they seemed very rude about it and not very helpful after that, this has happened on numerous occasions. I recently purchased a carseat from them for my bub as she has grown out of her capsule, this was at 9am on a Monday morning, I was the only customer instore. I asked if they could fit it, they guy umed and arrd and said he was very busy, this is once I have said it was on their website for a cheaper price, he opened his diary to an empty page, I even offered to come back throughout the day, after continuing to um and ar he said he could do it but it would have to be a very quick fitting, took 5 mins with a 1 minute tutorial - I paid their fitting fee for this aswell. Not very happy, I then went home and sat down and read the instruction manual.
I will be shopping at Pram Warehouse from now on, as their prices match Baby Barn and their service is amazing. Cheaper Prices Customer Service, Not very helpful, Cheaper prices online than instore unless you speak up
Positive reviews
Fast despatch, thanks for helping a desperate mama – I ordered a large Philips Avent breast shield as I needed it urgently due to pain from an illfitted pump shield. This was despatched very quickly. Would definitely shop again at Baby Barn Discounts. Show reply
Absolutely Brilliant, Highly recommend – I rang them initially to ask questions about the item and I spoke to a very happy and helpful lady. I placed my order on Thursday and received it Monday. I also got a lovely ‘Thank you’ message on the inside of box AND A $2 coin to refund me as postage was less! This will definitely be my ‘go to’ shop for future gifts. THANK YOU
Amazing service - Super fast delivery – I purchased Avent baby bottles online and they were at my door in under 24 hours. Very fast delivery that is very much appreciated. Amazing! Will be purchasing from here again. Thank you
Negative reviews
Had to chase shipping – Placed an order online. I had to email to follow up shipping when I hadn’t received a shipping number for almost a week. No follow up, or apology. At least I have a shipping number now. Very disappointing!
Deceptive pricing – It's bad enough going through 90% of a purchase before the shipping price is revealed, but Baby Barn goes one step further by advertising prices that are ex-GST (but without indicating that is the case) and then you find at the completion of checkout that GST is then added to both that item price and the shipping charges. Baby Barn needs to be up… Read more
front at the beginning - it's clearly a deceptive trading practice and I think its actually illegal for retail prices to be advertised in that way. Shameful conduct and no need for it. I cancelled the online order and went elsewhere for the item I was after.
Hi Craig, Thank you for your feedback. 1.… Read more
Terrible in store service – Booked in to have a capsule check... Waited in store for fifteen mins before anyone even acknowledged us. Other customers walked in after us, asking for a capsule check (without appt) and the young man assisted. It was another customer that said to the staff that we'd been in there longer then them and the staff said in a brash manner 'I'm busy and will deal with them after'. We walked out in disgust!
Recent reviews
The best customer service we’ve ever received! – Every time we come into baby barn discounts we are always greeted with smiling faces and given exceptional customer service from their knowledgeable team. We popped in today for a travel pram and as always, received wonderful and very helpful service. We also love that we don’t feel forced into buying certain items, or things that we don’t… Read more
necessarily need. The team provided us with all the info required then leaves us to make a decision!
We always recommend baby Barn discounts to all our friends!
Rare spare - Quick delivery – I have been looking for a difficult to find spare part for an older stroller that was difficult to find or when found on Amazon, undeliverable to my address, baby Barn discounts had the part & delivered it within 48 hours - very happy customer, thanks, it fits perfectly
Wow!! – Ordered a porta cot mattress on a Wednesday before lunch time and it arrived the next day. We are talking tweed heads to Moama/Echuca. Mail between Echuca and Moama takes at least 5 days and yet i can get this quicker. Fantastic and will use again. Thank you
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Excellent – Accurate advice, prompt responses, reasonably priced-will definitely keep buying from this business...interstate but delivery arrived the next day so much needed pram back in use much to my delight...Thank you...
wonderful service – I ordered a unicorn baby mobile on 8/5/19 from Tasmania and received the order the next day 9/5/19. I am very impressed and will shop here again. congratulations on a great service
Fantastic store, highest of praise! – This store offers excellent costumer service, the staff are so lovely & helpful. The products are very affordable and of high quality and the shipping is efficient. I would definitely recommend them!
Excellent customer service – I ordered a part for my old Mountain Buggy Duet (the only place I could find online actually having the part)... it ended up being the wrong part (my fault). I contacted the store and there was no problem sending the item back and they helped me to find the correct part and the items were swapped in record time. So friendly and helpful. Highly recommend.
Super fast delivery – I ordered online and recieved my package within a couple of days. Item was as described. Would definitely recommend and will be coming back here for any other baby products I need. Thanks for the speedy delivery.
Fabulous customer service! – I stumbled on Baby Barn Discounts while hunting for spare parts for our Mountain Buggy Swift...and can't recommend their customer service highly enough! Not only was I able to collect the part same day, it was the most competitive price and the staff ensured the part fitted before putting my purchase through. So impressed! Thank you guys! Will certainly mention you to friends & family.
Friendly helpful service and recieved very promptly – Both times I bought from baby barn discounts - I had a great experience. Kerrie was friendly and helpful and even sourced a part for my very old mountain buggy. Postage was very speedy and I have recommended this website to my other pregnant friends.
Great service – I had a great shopping experience with Baby Barn Discounts. Website was easy to use. I received exactly what I ordered and it arrived at my house extremely quickly. Will shop there again - very happy!
Super fast & cheapest postage – Received my order within a couple of days and Baby Barn Discounts also offered the cheapest postage compared to many other companies
Find out how Baby Barn Discounts compares to other Mother & Baby Shops
Know better, choose better.
Quick delivery – very quick delivery! I ordered online and my product arrived in a few days. The product was exactly as it was described on the website. Thank you
Super smooth and fast delivery – Can't fault The Baby Barn Discounts. I bought 4 items and they arrived in 2 days. Great prices online, and not a hitch. Definitely will head back there again when I'm looking for another product.
Jolly Jumper Bathtub Toy Bag – Excellent Service! Hard to find item in local stores. Found it online here. Ordered Friday, here first thing Monday morning. What can I say, thank you. Super impressed :)
Fantastic service, no complaints! – Item was exactly as described and arrived very quickly, just in time for the weekend. "My little bed" has been fantastic and so happy with purchase. Communication with Baby Barn Discount was prompt, courteous and very helpful. Highly recommend A++
satisfied with my purchase – would definitley buy again from here ive been looking for an inner tube for my old mountain buggy for a long time. fast an hassle free service
Perfect product, fast delivery – One of the only places that sold old pram parts at a very decent price, and within Australia. The wheels turned up fast and work great, a very big thanks!
just a lovely experience – Thank you for straight forward help and advice! No hard sells, just genuine comparisons:-) I felt so comfortable with the whole experience! All questions were answered and the product knowledge was very impressive!
Exactly what we need! – Fast delivery to north qld and works perfect! Thank you so much exactly as described and a little gift makes for better customer service! A+
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Hi there, I'm sorry that the turnaround… Read more