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Baby Bunting
2.3 from 414 reviews

Reviews

(94)
(21)
(20)
(42)
(237)
  • Product Quality
    3.3 (41)
  • Return Claim MadeYes (3) · No (47)
  • Shipping
    3.1 (7)
  • Customer Service
    2.6 (39)


Tony

TonyGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Exclusivity relationship with suppliers but no stock on hand!!

published

Baby Bunting have exclusives with a number of suppliers but never seem to have any stock, and are unable to confirm WHEN they will have stock. Baby bunting needs to actually consider maintaining more stock of their exclusive items. Do your suppliers know you're unable to provide customers with your exclusive items? I reckon TasmanEco needs to reconsider their exclusivity relationship with you guys. Your staff also seem unaware that the website provides information about stock levels in each store. You may need to consider training your staff more effectively regarding this relationship between the online store and your physical stores.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationDoncaster
See all answers

Laura T.

Laura T.South East Queensland, QLD

  • 3 reviews

Bad customer service

published

Everytime I go into Baby Bunting, the staff is unwilling to help and rude.

I also set up a gift registry and seems impossible on my phone to edit the list or delete items off. The list also does not update once a purchase has been made. Not user friendly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNew Farm and others
See all answers
Bronwyn P.

Bronwyn P.Greater Melbourne (Outer), VIC

  • 4 reviews

Extremely Poor Customer Treatment and Believe they are excluded from ACC Law.

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHoppers Crossing
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Bev Forrest

Bev ForrestWestern Australia

Great Service from Britax Rep

published

Bought a child car seat today at the Cannington WA store. I was served by the Britax Representative Shilpa. I needed to contact my daughter who was in Abu Dhabi and Shilpa was fantastic. Very helpful and obliging. This made making my purchase today much easier for me and I now am confident the correct car seat was purchased and at a great price. Thanks Shilpa

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCannington. Western Australia
See all answers

Jessica S.

Jessica S.Western Australia

order took over 2 weeks

published
Shipping

Lhara O.

Lhara O.South East Queensland, QLD

  • 6 reviews

Woman on the phone is Arrogant

published

Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.

Product Quality
Return Claim MadeNo

Bubu4me

Bubu4meSouth East Queensland, QLD

  • 8 reviews

BAD ONLINE EXPERIENCE

published

This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.


Champey

ChampeyGreater Melbourne (Outer), VIC

Thank you for being so helpful!

published

We bought our pram today at Baby Bunting Chadstone and was assisted by the lovely Poppy. She was very helpful and knowledgeable in helping us choose the right pram for our baby. Amazing customer service experience thank you! Champey & Carolyn

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChadstone Baby Bunting
See all answers
Eliza H.

Eliza H.Central Highlands and Goldfields, VIC

  • 4 reviews

Easy to navigate

published

The online baby bunting store is easy to navigate. It has reviews listed for purchases which is a good touch - however unfortunately not all products have been reviewed which can be disappointing. The click and collect function is a great addition especially for new parents. Overall, a good, easy to use online store

Product Quality
Shipping
Return Claim MadeNo
clarerichards101

clarerichards101Central West, NSW

  • 2 reviews

Baby Bunting Penrith

published
Customer Service
Store LocationPenrith Baby Bunting

Jade

JadePeel, WA

Great customer service at Baldivis

published

Hi
Wonderful customer service from Mackenzie at the Baldivis store on 06/11/19. I bought a monitor then changed my mind as I got to the car and decided to buy the more expensive model. Mackenzie was friendly, patient and understanding even though it was right on closing time and I had 2 small kids in tow with me. Thank you for your awesome customer service Mackenzie!! I really apppreciated it!

Customer Service
Product Quality
Store LocationBaldivis

Sharon C.

Sharon C.Central Highlands and Goldfields, VIC

Best Customer Service ever

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationHoppers Crossing Vic
See all answers

MrsHalls

MrsHallsNorth Queensland, QLD

Terrible Website

published

Can never navigate around website easily. Numerous times I have tried to use it and always have issues. It doesnt load properly and gift registry is useless and so is the app.

Product Quality
Return Claim MadeNo

New website is crap

published

The new website is terrible.
It's hard to navigate, the search function is inaccurate and there are so many products in store that are missing from the website (or possibly I couldn't find them because the search function is so crap). Please redesign your website to be more user friendly and efficient.

Return Claim MadeNo
Sue Simpson

Sue SimpsonPerth, WA

Zero response

published

Purchased a tandem stroller Vee Bee online and first time use resulted in the back wheel coming off 6 times!! Couldnt get back home quick enough. And yes we assembled as instructed. Ive had zero response from 2 emails sent about this dangerous product. Absolutely no regard to customer support at all!!

Product Quality
Shipping
Return Claim MadeYes
Molly P.

Molly P.Perth, WA

  • 2 reviews

Good prices extensive range

published

Well laid out store with a good range of brands. Good for all the basics and some higher end brands. Definitely worth taking advantage of some of the excellent sales they have their weekend sale was a spend and save special,worked out perfectly.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMyaree
See all answers

Dr. Kay

Dr. KayPerth, WA

Osborne Park - Terrible customer service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOsborne Park
See all answers

KT C

KT CPerth, WA

  • 3 reviews

Great customer service.

published

Shout out to the team at Albany Highway baby bunting. Always willing to help and great customer service. To me it’s the best outlet in Western Australia. Keep it up !

Customer Service
Product Quality
Return Claim MadeNo

Alphonsus A.

Alphonsus A.Perth, WA

  • 3 reviews

top notch customer service

published

They allowed me to refund my damaged product even after more than a year of me owning it, no questions asked. This level of customer service is Simply remarkable. AND I wasn’t even trying to get a refund !

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlbany Highway Western Australia
See all answers

Justin R.

Justin R.Greater Melbourne (Metropolitan), VIC

Sale items never in stock

published

Always find sale items are never in stock twice ive been once for dr browns bottles and second for a safety first nasal both times out of stock and told waiting for a delivery this goes on until it's off special. These stores are poorly managed

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPreston
See all answers

Page 1 of 21

Questions & Answers

Lina T.

Lina T.asked

Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?

1 answer
Fired Up
Fired Up

Sounds reasonable


Teesha

Teeshaasked

If you miss a required fortnightly payment on your layby what will happen?

1 answer
Fired Up
Fired Up

But I dont have anything on lay-by


TashH

TashHasked

I bought a bassinet Saturday the 8th, the bassinet was 15% off and a friend has just sent me a message saying that it’s still cheaper else where. This is really frustrating. I didn’t think I would need to find a better price with the sale on.
Is there any chance that you price match a few days later?
If not I can return it and go purchase it somewhere else.

1 answer
Fired Up
Fired Up

Not for change of mind


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