739 reviews
As noted by many other reviews, the customer service is woeful. It took almost 2 weeks to respond to my service ticket with a brief response that did not engage with my issues at all. It was the same response I had already received from the chatbot. Would never purchase from by choice, I can only imagine how bad their customer service would be if… Read more
I had to return at item (although from the other reviews, perhaps one does not have to imagine it at all). Disappointing.
I purchased this stroller in 2024 for approximately $799 and have only used it for about a year. Unfortunately, it has been a very disappointing purchase and, in my opinion, not worth the investment. My baby consistently refuses to sit in the stroller because there is inadequate leg support, causing his legs to hang uncomfortably. I am concerned… Read more
that this design could pose a risk to a baby's comfort and healthy posture during extended use.
Given the high price point, I expected much better quality and functionality. Sadly, this stroller has turned out to be a waste of money for our family.
Based on my personal experience, I would not recommend this product to other parents and suggest that prospective buyers carefully consider alternative options before making a purchase.
⭐☆☆☆☆ Misleading Product: Cuteably 9 in 1 Pram Bassinet with Push Chair Set (Black) I am extremely disappointed with both the Cuteably 9 in 1 Pram Bassinet with Push Chair Set (Black) and the customer service I received from Baby Bunting. I purchased this travel system because the product images and overall presentation strongly suggested that… Read more
the included infant seat could be used as a car seat. As a first time parent, I had every reason to believe I was purchasing a complete travel system.
Only after receiving and opening the product did I discover that the included seat is not approved for use as a car seat in Australia. This was never made clear on the product page. Had this information been clearly disclosed, I would never have purchased it.
When I contacted Baby Bunting, my complaint was simply treated as a “change of mind.” It was not a change of mind. My concern is that the product presentation is misleading and does not provide consumers with the clear information needed to make an informed purchase.
To make matters worse, I was told I would have to pay the return shipping costs and forfeit the original delivery fee, despite the issue arising from the way the product was presented.
As someone preparing for the arrival of my baby, this experience has been unnecessarily stressful and incredibly disappointing.
I hope Baby Bunting reviews the way the Cuteably 9 in 1 Pram Bassinet with Push Chair Set (Black) is advertised and clearly states that the included infant seat cannot legally be used as a car seat in Australia, so other expecting parents do not go through the same experience.
I expected much better from a retailer that specialises in baby products.
Reviews with attachments
All round amazing experience – I recently visited Baby Bunting Shailer Park, and I can't say enough good things about my experience! The staff were genuinely the friendliest and most helpful people I’ve ever come across for a while. From the moment I walked in, I felt welcomed and supported in finding exactly what I needed. The sales were absolutely incredible, and I managed… Read more
to snag such an amazing haul at unbeatable prices. The layout of the store was impressive—everything was so organized and easy to navigate, making the shopping experience even more enjoyable.
What really stood out was the exceptional service. The staff went above and beyond to assist me, and their kindness and professionalism made a lasting impression. I’d recommend this store to anyone without hesitation.
I’m beyond happy with my purchases and can confidently say I’ll be returning all the time. Baby Bunting Shailer Park has truly set the standard for customer service and great deals. Thank you for an outstanding shopping experience!
Amazing service – Ordered 2 kids recliners for my grandsons. They were delivered from Melbourne to Sydney in 2 days. My grandsons LOVE the chairs. Amazing service, fast delivery. Show reply
Great service and product provided – We purchased the uppababy vista 2 pram and were treated with understanding and respect. They provided great service and price and prepared to split the payment over 2 cards which not every store does. The pram is great and it's the 2nd one we've purchased. Show details · 1
Friendly efficient service – We were after a child car seat for our grand daughters , having no clue about the types of car seats on the market. Also the rules and regulations. We were looked after by Monique at Campbelltown store. She was highly trained and informative and answered all our questions about the different types available. She made our experience very easy. Thanks so much Show details · 1
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Mixed experience overall. The staff were kind and the car seat installation was done properly, which was reassuring. However, there was a significant mistake with our order. We had selected the Maxi-Cosi Raia 360° Convertible Car Seat (Midnight) (priced around $999), but instead, a Maxi-Cosi Pria GCell ISOFIX Convertible Car Seat (Midnight)… Read more
(around $679) was ordered — and then installed in black, not midnight. This shows that mistakes were made at two different stages, by two different staff members, which is not insignificant. This kind of mistake also means the company is losing money, which is surprising.
The team acknowledged it at the time I reported the issue, which we appreciated. I personally didn’t have the energy to go through a complaint, refund, new order and reinstallation — we had already waited a long time, and being so close to my due date, time wasn’t on our side anymore. We were told the issue would be escalated by email, but it has now been a week and we haven’t received any follow-up, which is disappointing.
The store also appears quite understaffed, and some staff seem to lack training, which likely contributes to these kinds of errors. I did feel for the staff, on weekend, we noticed only two or three staff members covering the entire shop, and I witnessed this happens a lot. There are long wait times, including for pregnant women. That said, some staff members were genuinely doing their best under pressure.
On a positive note, our pram order was correct.
Overall, I would recommend double-checking what the staff orders into the system at the time of purchase. It would also be helpful if customers could view and track their orders through their online profile, as this would provide more transparency and help prevent situations like ours.
I recently bought a skate board for 4 year old to attach to my new maxi cozy pram, it’s my only way of transport for my 4 year old and I bought it 9 weeks ago and have used it possibly 7-8 times when going in public and the wheel has all cracked and broken which is such a shame as my little girl loves it so much and iv emailed several times now and heard nothing back!
Borderline useless... trying to get any help from any staff member at the Belmont store in WA was like trying to kick water up a hill. Then, booked in a baby seat to get fitted only to have it cancelled on me via text 2 days prior amd needed rebooking. Still we went there again looking for a second baby seat for my wife, found one we loved and… Read more
ofcourse not in stock, tried to buy it or put on hold in a other store and that seemed like the most difficult task so ended up leaving and buying it online for delivery.. estimated 2-4 business days..5 days later no seat so call them and it's still sitting at the store in Baldivis, its now being delivered in another 5 days by the courier... So with weekends included 12 days. I've had stuff arrive internationally faster than locally..
Latest follow-ups
They do not look after their customers. I tried to order a change table. The website errored and told me it had not processed, so I ordered it again only to find out I had been charged twice. I emailed the company of the problem, never heard back. I… Read more
tried to call and didn’t get an answer. The same day I get a message stating the products are being sent. I call the next day and I am informed they can’t stop the order and to take screenshots of it when it arrives to organise a return. When the item arrives I do that. Still no response for two days. I call and I’m informed I have to pay to get the item sent back, because I hadn’t called them straight away. I have a full time job and was unable to call straight away. It doesn’t matter how much you communicate with them, they ignore you and then fail to honour what they originally said. I have never received such terrible customer service.
Follow-up · I ended up taking a day and driving two hours to the closest store to refund one of the tables. About a month after that they offered to refund without the shipping fee.
Overall very disappointing experience and had it not been a family Baby Registry, I would have not used them. Unresponsive to messages, emails, and online chat never works. A one-star rating is actually being generous. Some prices on the baby… Read more
registry were different to what was advertised on their website. No responses to any of the messages and emails that have been sent. Overall a terrible experience and one should look to alternative sources.
Follow-up · After numerous attempts to reach Baby Bunting - a brief and generalised response was received, but it did not answer the original concerns raised. Attempts to contact them were by email to their designated email addresses, by chat on their website, and by Contact us on their website. The web chat - never works. Emails (direct or via web) remain… Read more
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Disappointing customer service and poor communication I recently placed an online order with Baby Bunting for a bassinet mattress. Because shipping was $15, I added a few low-cost items to the order to make the shipping fee worthwhile. … Read more
Unfortunately, my main item (the mattress) was cancelled without any notification to me. The smaller items were still shipped and delivered. I only became aware of the cancellation when I followed up with customer service myself.
While I did receive a refund for the cancelled mattress, I was not refunded the shipping fee, despite the fact that the primary reason for the order was cancelled and I was never given the opportunity to cancel the remaining items or reconsider the order.
Customer service declined my request for a shipping refund, which was disappointing given the lack of communication on their end. Had I been informed, I would not have proceeded with the order.
Overall, this experience highlighted poor communication and inflexible customer service. I expected better transparency and resolution, especially for a company specialising in baby products
Follow-up · Never received a refund or any follow up communication very poor service
Positive reviews
I was at Baby Bunting Aspley today to purchase a second car seat for my newest Grandbaby who is due soon. I was helped by the lovely Greg. He was friendly, kind, and knowledgeable. I went in with a booster seat in mind for my older (almost 4 year old) grandaughter; but Greg guided me towards a different option that willl suit her better now and… Read more
grow with her right up until she no longer needs a car seat. He was fabulous and is a real credit to the Baby Bunting team. He even carried it to my car once I had finalised the purchase. All in all a great shopping experience.
Baby Bunting Melrose Park - exceptional personal customer service from Niki . Niki was soft personally , very knowledgeable as a nurse / midwife experience. Grateful for your guidance and time take to help me grab my first grand baby . Super grateful God Bless you for your kind and beautiful heart Tam ** Baby Bunnings 5 ⭐️⭐️⭐️⭐️⭐️** Melrose Park SA ! Thank you ❤️ Show details
The lady who helped us with a carseat was fantastic! She knew EVERYTHING! Not only did she help but she did an upsell & extras that was actually worth getting not just trying to reach a target. Show details
Negative reviews
I am giving as there is no option to give less. I purchased a car seat from Baby Bunting North Lakes after confirming with staff that it may fit my Mitsubishi Outlander. Unfortunately, it didn't fit. I accept that disposing of the box before checking was my mistake, and I appreciated that the manager eventually agreed to take it back, although I… Read more
had to pay a 20% fee so it could be sold as a demo item. The disappointing part was the behaviour of a warehouse staff member, [Name Removed], who rudely interrupted my conversation with the manager and told me to "sell it on Marketplace." I was speaking calmly with the manager and was not even addressing him. What concerned me most was that the manager seemed unwilling to address the behaviour. When I complained, I was told [Name Removed] may have been frustrated after a busy day. That's not a reasonable excuse for speaking to customers disrespectfully, and no apology was ever offered. Most staff at this store have been great, but this experience has left me not wanting to go to Baby Bunting again.
We bought Winnie the Pooh Cot mobile from Big W for $49 and the exact same thing at Baby Bunting was almost double the price if not more. Why is there such a huge descrepancy. There were a few other baby products that were the same when we looked around at other places.What is driving such a big difference in price?
First and last time purchasing from Baby Bunting. My car seat was due to be delivered over two weeks ago, yet I still have not received it. Both Baby Bunting and the shipping company have no idea where the parcel is and cannot provide an estimated delivery date. No solution has been offered. I keep being told that someone will follow up and… Read more
update me as soon as possible, but nothing has been resolved.
This is a car seat for my newborn, not a non-essential item. The lack of communication, accountability, and urgency has been extremely disappointing.
Recent reviews
All items are overpriced which you can get at half price at Myer. They do not take back the product if it is change of mind but also don’t help customers to choose right items. Price beat has terms that the product must be over $50. Show details
I really wanted to love the UPPAbaby Vista V2 because everyone talks about it like it’s the ultimate luxury pram. As a single stroller, it’s beautiful, smooth, and feels very premium. But honestly, once I had two kids, it became one of my biggest parenting frustrations. The biggest issue for me is the weight. With two children, the Vista feels… Read more
incredibly heavy and bulky to manoeuvre, especially when doing everyday things like shopping, school drop-offs, or lifting it in and out of the car multiple times a day. I constantly found myself exhausted before even leaving the house.
I also really disliked how many separate pieces and accessories are needed. Between the adapters, organiser, cup holders, rumble seat, and extra accessories, the costs add up very quickly. By the time you build the “perfect setup,” you’ve spent thousands of dollars on a pram system that still feels inconvenient as a double stroller.
Another frustration was needing to remove parts and reconfigure the pram so often when folding or changing setups. With two young children, the last thing you want is a complicated system while your toddler is running off and your baby is crying.
I completely understand why people love it as a single stroller, but personally, I think the Vista is overrated as a double. For the price, I expected something much more practical and user-friendly for real everyday life with two kids.
If you mostly have one child, it may work beautifully for you. But as a parent of a toddler and a baby, I wish I had chosen something lighter, simpler, and easier to use daily.
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Mate come on. I ordered a pair of fast flow Silicon nipple. They charged me 21 bucks for that and then bloody sent me a pair of pacifier worth 9 dollars. I waited a week for this!!!! Terrible. Need my money back and what a waste of time!!! No price in the invoice!!! That is dodgy as... Disgusting.
Very poor service. For something that could have been a minute to help me find something. They said wait and we'll get it at the back 30mins past by and no response. So I thought it was quicker to search it at the store myself. Ended up finding it within a couple minute.
Impossible to get a hold of regarding order issues/missing items. No one answers phones, no one answers live chat, and ive sent several emails over a period of 3 weeks and have had zero replies. There is no aftersales support. They did reply when i asked for a price match though!! They will reply if it means they get money, but after that its radio silence!!
Purchased a BB exclusive product which was poorly described on website. The Jenjo Bassinet description was vague and I assumed it included the mattress, no mention of mattress included in description - e.g did not state - ‘mattress not included’. I made the purchase in hospital and paid extra for express (uber) delivery, arrived as just wooden… Read more
bassinet. I needed the mattress too. I called BB Blacktown and online and they would help reduce the delivery cost for mattress as if I had known I would’ve purchased two item together with delivery. No help, so I had to buy the mattress and pay express delivery again. The only response was I could do a free click and collect, so limited customer service too. I wouldn’t recommend the Jenjo bassinet , but one that includes the mattress and from a store with better product descriptions. I paid about $40 in delivery.
Dont bother doing a Gift Registry with them, they make absolutely no effort to set this up well to help you, and they couldn't care less about feedback trying to suggest improvements.
Sent incorrect items, found used chewing gum on products... Item return took forever via their advised channels. Still waiting. Got an email 2 months later after not resolving the issue asking me if it had been resolved. I expect my reply will take another 2 months to get back to me... Horrible service. Disgusting hygiene.
Received wrong order despite it being addressed to me. Had to arrange with the person’s order who it was (which was stated on the invoice included in the order!!!) to exchange parcels… customer service was utterly useless and it was only because the other recipient went into a store to return the parcel and the Midland store manager rang me to… Read more
arrange the exchange (I am on bed rest). Enquiries email / customer service line didn’t assist or reply to emails. Telephone line disconnects after recorded message spiel … Still waiting on another 4/5 items for a separate order which was ordered in early February. Tracking numbers that were provided don’t work. “enquiries” email never responds. genuinely the WORST online store I have ever purchased from. Avoid at absolutely all costs!
I am writing this to alert potential customers of the deceptive practices and repeated failures in service I have experienced with Baby Bunting. I made an order through their online store on February 8th. The delivery was scheduled on February 10th. I never received my purchase from Baby Bunting. Following an incomplete delivery, I have attempted… Read more
to resolve this in good faith via multiple emails and phone calls. Besides shifting the blame from themselves onto their delivery couriers, I also received several promises to re-ship missing item from my order. This was a falsehood. It is entirely unacceptable for a major retailer to retain customer funds while failing to provide the product. At this stage, I consider their written and verbal commitments to be worthless. I have ceased all direct attempts to resolve this through their "support" channels and have instead escalated this matter to NSW Fair Trading and initiated a formal chargeback through my financial institution for "Goods Not Received." Proceed with extreme caution if you expect your items to actually arrive or for this company to honor their word.
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