Woman on the phone is Arrogant
Blaming customer for technical issues online. She even said that if for example the display price is wrong they cannot sell the item on that price that has been displayed which is misrepresentation on the item. Hey SUSAN, i bought an item on one you baby bunting store and they got the price wrong but they sold me the item on the price that they have advertised ( which was slightly lower). Youre wrong SUSAN when you told me that you dont do that in all your stores.
BAD ONLINE EXPERIENCE
This was for the baby of my brother in law. They asked me if this was for a gift, I clicked yes. Then I received the item with invoice attached. On top of that there was no box or any paper covering the item. Of course The box of the item had a hole and sticky taped everywhere. The company has to understand a box of merchandise is a part of merchandise. I receive online products everyday but this was the worst packaging I have ever seen. You can tell how much this company cares about their customers.
Thank you for being so helpful!
We bought our pram today at Baby Bunting Chadstone and was assisted by the lovely Poppy. She was very helpful and knowledgeable in helping us choose the right pram for our baby. Amazing customer service experience thank you! Champey & Carolyn
Easy to navigate
The online baby bunting store is easy to navigate. It has reviews listed for purchases which is a good touch - however unfortunately not all products have been reviewed which can be disappointing. The click and collect function is a great addition especially for new parents. Overall, a good, easy to use online store
Baby Bunting Penrith
Ive been going to Penrith Baby Bunting from the first week I found I was pregnant nearly 3 years ago and I wont go anywhere else. The staff have excellent knowledge of all their stock and always give non biased advice (and the store is huge!). I live 2 hours from the store and Ive always gone home with exactly what I needed. Ive purchased 2 prams (a travel one and a double system), furniture, a capsule, walkers, high chair, pram accessories, a giant mat, toys, a carrier just to name a few and every time they cant be more helpful. I know I dont ...need to go anywhere else because if I find a better price theyll match it. Well done Penrith and thank you for always going above and beyond for our family. Your store and staff are a massive credit to Baby Bunting.
Great customer service at Baldivis
Wonderful customer service from Mackenzie at the Baldivis store on 06/11/19. I bought a monitor then changed my mind as I got to the car and decided to buy the more expensive model. Mackenzie was friendly, patient and understanding even though it was right on closing time and I had 2 small kids in tow with me. Thank you for your awesome customer service Mackenzie!! I really apppreciated it!
Best Customer Service ever
I recently visited the Hoppers Crossing BB and i was so very pleasantly taken aback with my whole experience. I was shopping for another little grandbaby and from the time i walked through the front door i was not only greeted by one of the lovely staff but everything I inquired about I was taken straight there and the knowledge the staff had about their products was exceptional. The store was lovely and clean and the stock was stacked so very neatly. My experience shopping there was truly amazing, the staff made me feel very special and I will...definitely go back over and over again. My compliments to the managers of the Hoppers store because you have a wonderful team of workers and I would just like to say thank you for all your help. I walked out of the store with a huge smile on my face and I felt extremely happy.
Can never navigate around website easily. Numerous times I have tried to use it and always have issues. It doesnt load properly and gift registry is useless and so is the app.
New website is crap
The new website is terrible.
It's hard to navigate, the search function is inaccurate and there are so many products in store that are missing from the website (or possibly I couldn't find them because the search function is so crap). Please redesign your website to be more user friendly and efficient.
Purchased a tandem stroller Vee Bee online and first time use resulted in the back wheel coming off 6 times!! Couldnt get back home quick enough. And yes we assembled as instructed. Ive had zero response from 2 emails sent about this dangerous product. Absolutely no regard to customer support at all!!
Good prices extensive range
Well laid out store with a good range of brands. Good for all the basics and some higher end brands. Definitely worth taking advantage of some of the excellent sales they have their weekend sale was a spend and save special,worked out perfectly.
Osborne Park - Terrible customer service
My wife and I were in store just the other day hoping to purchase a good sturdy mid-range stroller ($700 - $1000). We did spend quite a bit of time in store to test out the different prams as we were considering whether to purchase a Baby Select Lux, or to go with something a little cheaper with a bassinet feature. There was an elderly plump sales lady with short hair who insinuated that we might damage the goods and was quite snide with her comments, saying that we were just there to buy things to get a good deal. She was right, we were. In th...e end, we decided to purchase the luxury stroller, but due to the poor customer service, we decided to drive to a different store to purchase the item there instead (osborne park probably didn't deserve to benefit from the sales that I made) Great Purchase tho!
Great customer service.
Shout out to the team at Albany Highway baby bunting. Always willing to help and great customer service. To me it’s the best outlet in Western Australia. Keep it up !
top notch customer service
They allowed me to refund my damaged product even after more than a year of me owning it, no questions asked. This level of customer service is Simply remarkable. AND I wasn’t even trying to get a refund !
Sale items never in stock
Always find sale items are never in stock twice ive been once for dr browns bottles and second for a safety first nasal both times out of stock and told waiting for a delivery this goes on until it's off special. These stores are poorly managed
Incorrect Safety Advise on Carseat Installation – Baby Bunting Chadstone
I purchased a Britax Safe-n-Sound Graphene Carseat from Baby Bunting Hawthorn store last week. During installation, I found that the pullout-stabilising bar at the front of the carseat does not stay in place when fully extended and can easily be retracted. I brought it back to Baby Bunting Chadstone store where stock was available for exchange. Upon arrival, the staff at the cashier without greeting bluntly asked “what’s wrong with the carseat?” After I explained the issue, she played around with the stabilising-bar and came to a conclusion tha...t it’s the way it was designed and all display in the store are like this (without even checking the actual display). I then told her that this is the 2nd Graphene that I’ve purchased; I have the exact same model which doesn’t have this issue. She then walked over to the carseat display area presumably checked with someone who knows the model well, then came back advising that after the stabilising bar being fully extended it needs to be tilted in angle to lock it in place. I’m happy to learn that the carseat itself has no issue, but it’s extremely concerning that her initial response was to provide customer with incorrect information on how a carseat should be installed which puts a child in the carseat at risk (not to mention her attitude made me feel that returning a product isn't welcomed). Had it not been the 2nd one that I've purchased, she wouldn't have double checked, I would have listened to her and installed the carseat incorrectly which poses a great danger to my child. I hope Baby Bunting can look into this and ensure staff who does not have knowledge on product should not give installation advise especially when it comes to safely product like carseat.
Online Registry is Very Poor
The online registry is hard to setup and not user friendly. All the way through the process the user experience is poorly executed. When the friend receives the email to purchase something off the gift registry they have to complete all the information again, as if you did nothing to start with. User experience again is so poor it's hard to use. Baby Bunting need to do some eCommerce investment!
I made an online order on a sale item and was charged full price. After complaining instead of being credited the overcharge they cancelled the order and I had to wait 3 days for my money back. I was told to try the order again and ended up being charged double the amount. After complaining they cancelled my order again and I had to wait another 3 days for a refund. I was told that this issue had been happening to most customers during this sale and my only option was to come into the physical store. I will not be using again.
Great customer service both online & instore but slightly more expensive with some goods compared to other shops
I was very happy with both the website and being able to buy things in store. As I was stocking a nursery, I was able to order and layby items over the duration of the pregnancy which saved me space. My only complaint was the fact that you need to go to a different area to collect bulky goods after finalising a layby (leave the building and go to the back with your car). The boxes were also awkward and the customer service area did not offer assistance to load the boxes in the car.
Bad (No) customer service
Was in Ringwood store for a baby car seat, waited for half an hour without any help. Pressed the help button, the sales walked pass and helped the other lady who came in not long ago. (Fair enough she didn't know who came first)
However, she didn't come back to us even though she knew we were waiting.
We then off to the Baby train, the sales there was friendly and professional, answered all our questions and we bought the car seat within 10mins (cheaper as well)
0 star for baby bunting and 5 star for baby train
This is not the first time but definitely will be the last time we got disappointed. Bye Bunting Ringwood.
- ‹ Prev
- Next ›
Questions & Answers
Baby bunting stores are refusing to give me a full exchange or store credit for an item that was purchased 3 weeks ago, even though the item is unopened with the receipt. The item has gone on sale so now I can only get credit for the sale price which is $50 less than what was paid. Is this against fair trade?
If you miss a required fortnightly payment on your layby what will happen?
I bought a bassinet Saturday the 8th, the bassinet was 15% off and a friend has just sent me a message saying that it’s still cheaper else where. This is really frustrating. I didn’t think I would need to find a better price with the sale on.
Is there any chance that you price match a few days later?
If not I can return it and go purchase it somewhere else.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.