Baby-Direct

Purchased 2 baby car seats on December. According to the website, it would be delivered within 3-7 days of payment being processed. Payment was processed same day of purchase.

2 weeks later had not heard from company, I emailed to chase them up. No response. Chased again a week later and was advised that due to the holiday period they were busy and would send out shortly. Another 2 weeks passed and did not hear back so chased again. This time was advised that the items were not in stock but will be sent out in 2 weeks. I emailed the company ad...Read more

We purchased an uppababy vista through baby direct and once making our payment I went online and read the reviews and instantly started to worry that we had made a mistake. I received an email straight away saying the colour we chose wasn't actually in stock and all I could think was here we go. They messaged me instantly saying that it was an automated message as there has been many fraudulent purchases recently and they do in fact have the pram in the colour we purchased.
Seeing as though the reviews were very negative I emailed baby direct...Read more

If I could give them zero stars I would! I usually read online reviews too before I order anything but I was so excited to get something that was going to match my baby’s nursery I didn’t think!
I made an online order early December only to be told it was out of stock, even though it said in stock on the website. They said it will be back in stock in 2 weeks. So I waited and heard nothing, so I emailed them after Christmas asking where my order was only to be told the supplier was closed until the following week and that it would then be sent o...Read more

I will start by saying that I should have read the reviews before ordering from the online store. Don't do it. The website mentioned item was in stock but after I had paid for the item and ordered it I get an email to say that I have to wait for it to be shipped to their warehouse in Victoria. There is no phone number to call for online sales and they never respond to emails. I had enough and called their stores in VIC to chase things up. Then I was told that I should get my order end of Jan-20 because they're expecting their shipment. So I wai...Read more

Do not ever buy from this company! I ordered a mattress that was in stock, had not heard anything from company so first emailed as to where it was, they responded with it will be delivered later this weeks and tracking number will be sent once courier has picked up. Following week still no answer, told same thing that your ordered will be shipped and delivered this week. Week after that another email to company, receive a tracking number a few days later however it doesn’t work and I call courier and they say it hasn’t been picked up yet and I ...Read more

I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last.
The customer service is appalling.
I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.

The store i...Read more

I am normally not someone to write a review, but the extent of the poor service has made me very angry. I have ordered an item 3 weeks ago and heard nothing about my order. I have sent several emails to no reply. I have spoken to several staff in their Ringwood store over 5 phone calls asking about the status of my purchase and have received responses ranging from “we have it in stock, you will receive a tracking number tomorrow” to “we will call you tomorrow” to “if you want a refund you will need to call back Monday”. I have been to the hopp...Read more

To my fellow shoppers, this is an unbiased review. Unfortunately it is entirely negative based on not just my experience, but multiple existing shoppers and new alike. Truth speaks loudly so take this time to listen up.

Don't believe their 5 star ratings, all hired by overseas writers to boost their lackluster image.

Where to begin? Warehouse staff are never helpful, seems to chat to couriers more than actual assist customers.

Floating staff from their apparently sad-looking shelter or back office, are always too occupied to answer simple qu...Read more

Purchased a pram for $1700 from Baby Direct among other small items in one online order, no notification my pram was out of stock, received a vague email a few days later stating an item is out of stock, despite emailing back they never responded that it was the pram. However they did refund me for a $35 change mat because I changed my mind.

Waited 7 weeks for the pram. They told me they would express post it. They did not.

When I finally did receive the pram it was damaged. The Manager of the Ringwood store refused to give me a refund and...Read more

We went into the baby direct Ringwood store in March and purchased a convertible 0-4 years car seat. We were told that it would arrive by end of month and we would receive a phone call once it was in. We received an email from the store asking us to call at end of March so we did thinking the seat was in. When I called I was told it was not in but would be in, in 2 weeks and we would get a call. Three weeks later still no call so I called the store to be told the seat wouldn’t be in until early May and asked “would this be a problem” to which I...Read more

When I placed my order online the site did crash after it took the payment from my account. I didn’t receive an email confirmation to tell me that my order went through either. I called up the online orders number and the customer service lady said she received my order but would check if they had stock, if not then it could take up to six weeks wait. She then said she would email me a confirmation if they had stock which they did and that it would arrive within the week and also gave me a tracking number. I then went online to read the reviews...Read more