I ordered a steelcraft carrier online on dec 28th 2020 and received a confirmation email stating I would receive shipping details when it was dispatched. I heard nothing for 3 weeks so sent a follow up email, I got no reply so I called and was advised they had no stock but would be getting more at the end of January. I said I was happy to wait. I heard nothing so emailed them again, got no reply again, so called and was advised still no stock and now it would be mid February. Again, I heard nothing so tried to source a carrier elsewhere with th...e intention of cancelling my order. Was told by a number of stores and then Britax (owners of steelcraft) that the carrier was no longer manufactured and there was no more stock. I sent a Facebook message to baby direct asking about my order only to be told they had no idea when they would get stock in....clearly unaware that there is no stock left. At that point I requested a refund. So essentially they sold products online that they didn’t stock and had no idea if/when they could get them in. They don’t reply to emails and don’t communicate the status of your order.
Very bad shipping service
I ordered cot Month ago and they have not given any date yet and when shipping.I tried to contact via email and phone no one answering.very bad service.
I’m so upset I didn’t see these reviews before purchasing from baby direct. They advertise fast shipping, but it’s been several weeks now and they still can’t give me a shipping date. I’ve called several times, I only ever get on to [Name Removed] when I call their main number, he always tells me he will call the warehouse and get back to me but never does. This afternoon I called at 4:30pm [Name Removed] again told me my order would be another week, I was fed up and asked for a refund, he then told me that the shop is shut and hung up on me. T...hey don’t shut until 5! I called him back and asked to speak to his manager or the warehouse and he refused and hung up again. I’m not even sure there is anyone other than [Name Removed] there! I’m going to put in a report to the ACCC as other have mentioned, and contact my bank. I’m so annoyed I’ve got caught up in the scam!
Preston Baby Direct - excellent product knowledge and customer service
The staff’s attention to detail, amazing product knowledge and ‘no problem’ excellent customer service made choosing nursery furniture and car seats easier. Thank you!
Bought a pram online and it never arrived.
I bought a pram online from Baby Direct. It never arrived and when I contacted Baby Direct they told me it had been lost in transit but the courier. They refused to resend the pram or refund me.
Excellent customer service and products are of great quality!
I purchased a pram & car seat from the store excellent customer service with great knowledge of products and prompt delivery. Payment options are great and easy over the phone communication and or email.
Will definitely return & refer friends and family!
Strange start- but overall, happy!
I purchased a co-sleeper online on 20th Sept... I paid via credit card and the money came out straight away. However I received no automated confirmation of order, just an email stating my payment had been approved. I followed up on the 23rd as I still had received no confirmation of order, or shipping info or anything. They replied that the payment was still pending?? Which did raise a couple of red flags for me. However, after chasing up over the next week, I’ve generally been very happy with communication I’ve received, and I received the or...der today (Oct 4th). They delivered with their own driver, as auspost is very delayed, so I was happy with that. Goods arrived in great condition, and despite the worrisome reviews I read after placing my order, I’ve been overall happy with the experience.
I ordered a cot package and baby carrier.
My whole order was delivered well within time frame with free delivery, amazing!
I also received great customer service with quick response times to queries regarding confirmation of payment and delivery.
The online store provided all details and products were as specified and pictured.
I highly recommend purchasing from Baby Direct, they will be my go to for any future baby purchases.
Liars about online order product availability
Ordered item online, credit card was charged but did not receive shipping information after 2 weeks. upon contact, was advised it being sent, after another 2 weeks, still not shipped
Purchased lovencare set and terrible experience stay away from this shop
I did purchase LovenCare set and ehen paid deposit was told maximum 2 weeks i will receive the item after 3 months and reporting it to ACCC i received the goods and when put together they were damaged.I have contacted [name removed] and sent him photos of the damage and no reply or call back so i will have to take it further but stray away from this shop.
Performing better than recent review suggest
I ordered a cot and change table online from Baby Direct. they have a requirement to provide a proof of online purchase, apparently due to issues with online fraud. I missed this email so didn't hear anything for a month. I then contacted them and they immediately responded asking for the previously noted proof of purchase. At this stage I became aware of the large number of negative online reviews. I contacted them again and let them know I was concerned and that I needed my goods delivered in the next week or I would be looking for a refund. ...To their credit they always responded within 48hrs and after acknowledging my concerns I had the products delivered within a week. although the requirement to confirm purchase was odd, they responded swiftly to my concerns and the items where received shortly their after.
Much better than expected!
I bought a valco glider from here and then read the reviews. I was very concerned I’d just thrown money away. I was surprised! I emailed the store and let them know I had a tight deadline and the store came through with the goods. It was delivered today within the deadline.
Thanks to Jerry at the Ringwood store for replying to my emails.
Do not buy from this company - total scam
Just like others - DO NOT buy from this site - I don't even know how they are still operating. They will take your money, no goods will arrive, multiple excuses each time and then they will stop replying. If you follow up, they will tell you they are out of stock, the container was delayed, shipping issues, every excuse under the sun. They/he will then randomly send you an email stating he will offer a refund but won't, it will never come through. The company is a total scam, I have reported the company/him to the ACCC.
Would give no stars if I could
Absolutely terrible terrible company. Been waiting on an item for months, no updates, emails go unanswered. This is the second time this has happened. My sister is also waiting to receive and item she ordered in March. The staff at the physical store are disgusting, no customer service skills whatsoever. Save months and your money by going elsewhere.
SERIOUSLY DO NOT BUY
I purchased $1600 worth of good in early April 2020. I emailed and asked for an expected delivery date and got told 4 different stories. It is not AUGUST 2020 and no one has replied or given me a refund! Seriously, do not buy anything through them. They are nothing but thieves.
Fake online store - ZERO stars
Do not buy from this site. They will take your money, no goods will arrive, if you follow up they will tell you they are out of stock and say they will issue a refund but won't. I have claimed a chargeback from my credit card and reported them to the ACCC.
- Online store
- Verified customer
Scam: do not purchase anything from them.
Similar to the other reviews, I purchased a Rocking Chair from them in March. Had to provide proof of payment which I felt was odd at the time. It was after this proof of payment that I was told it was out of stock and would take 6-8 weeks. I waited patiently, and emailed to follow up after it did not arrive. I was told shipment was due the following week. I waited two weeks 3 weeks before contacting them again - figuring with customs it might take some time. I get another email a week after my follow up to say the exact same thing that “shipme...nt was due next week.” Hang in, this is dodgy as. I replied that I no longer wanted the chair I wanted my money back. No reply. I followed up again formally stating I want a refund or I’ll be going to the ACCC. I get a reply stating They we’re happy to refund and the refund would take 7-10 business days. Well, it’s been 15 business days and we are now nearly in August and no chair/refund.
Poor Customer Service
We bought a cot 14 June 2020 and was told that it will be available in a week's time and they will call us for pickup. Of course no one called after a week. So we patiently waited another week before we called. First few calls, no one picks up and we left several messages. Then a warehouse person picked up and told us not to call them, they will call us. And surprise, surprise, no one called us. We went into the store to check. The person working that day had no idea how to check it on the system on where our cot is. They said someone will call...us on Monday, no one called again. I called again today, they said maybe end of the month of mid August! It's been 1 month and a week since we bought the cot! And they denied that they said it's available in 1 week's time. Due to Covid, my husband and I has to self isolate once we get tested for Covid 19 and we will have to self isolate until we admit to the hospital! So this has cause us major problem!!! They did not offer free delivery etc on how they will fix this problem!
Terrible customer service
Do not shop at baby direct ringwood!! Worst customer service ever, and the products are crap! After waiting for ages to be served (I had to wait while they served their friends or family first even though I was next for some time, as they were speaking in another language to each other) the help was terrible. We bought a cot and mattress on sale, the price seemed to go to be true and it was the mattress doesn’t even fit the cot! Their advance, just keep pushing and squeezing it in to stop it from bowing!
Do not buy anything from this company!
I ordered a cot via the website in the first week of April. The product said it was in stock and would be sent out. This should have been an exciting time for my and my husband but this was utterly ruined with the service and product we received from [name removed] and Baby Direct. Once ordered I had to provide proof that the money came out of my bank account (which is weird in itself). Once I had done that I was told the cot would be shipped.
In checking the status of my order it remained as ‘processing’.
I emailed twice to ask where the cot w...
Questions & Answers
How do you get Ringwood store to answer their phone?????????
Still no news on my seat huh jeer-ry? Any Update? Lame, lamalamalamalamalameeeeee
Do you even care enough to answer questions?
No wait, got my none answer
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