I ordered a cot via the website in the first week of April. The product said it was in stock and would be sent out. This should have been an exciting time for my and my husband but this was utterly ruined with the service and product we received from [name removed] and Baby Direct. Once ordered I had to provide proof that the money came out of my bank account (which is weird in itself). Once I had done that I was told the cot would be shipped.
In checking the status of my order it remained as ‘processing’.
I emailed twice to ask where the cot w...Read more

Back on the 27th of May, I purchased two LTD sleeping bags as LTD and Baby bunting had ran out of stock. Baby Direct was showing that they had stock, so I purchased the item.

A couple of days later, I still hadn't received confirmation so I reached out. [name removed], who I believe is the owner responded and advised that they only just received more stock so it will be dispatched ASAP. I waited for another 3 days and still no email regarding my product being dispatched. 4 days later, I emailed again. No response. I emailed again the next day...Read more

My husband and I recently tried to purchase our baby furniture from Baby Direct. We paid in full, and were promised that our furniture would arrive in 4-6 weeks maximum.
Well let’s just say, our furniture did not arrive in that time frame. We were left only weeks out from when baby is due, with no furniture, broken promises, lies and deceitfulness.
Staff were constantly promising things they couldn’t deliver and when I tried to follow up, it was absolutely impossible to get in contact with anyone. One weekend I called both stores 20-30 times...Read more

Purchased 2 baby car seats on December. According to the website, it would be delivered within 3-7 days of payment being processed. Payment was processed same day of purchase.

2 weeks later had not heard from company, I emailed to chase them up. No response. Chased again a week later and was advised that due to the holiday period they were busy and would send out shortly. Another 2 weeks passed and did not hear back so chased again. This time was advised that the items were not in stock but will be sent out in 2 weeks. I emailed the company ad...Read more

We purchased an uppababy vista through baby direct and once making our payment I went online and read the reviews and instantly started to worry that we had made a mistake. I received an email straight away saying the colour we chose wasn't actually in stock and all I could think was here we go. They messaged me instantly saying that it was an automated message as there has been many fraudulent purchases recently and they do in fact have the pram in the colour we purchased.
Seeing as though the reviews were very negative I emailed baby direct...Read more

If I could give them zero stars I would! I usually read online reviews too before I order anything but I was so excited to get something that was going to match my baby’s nursery I didn’t think!
I made an online order early December only to be told it was out of stock, even though it said in stock on the website. They said it will be back in stock in 2 weeks. So I waited and heard nothing, so I emailed them after Christmas asking where my order was only to be told the supplier was closed until the following week and that it would then be sent o...Read more

I will start by saying that I should have read the reviews before ordering from the online store. Don't do it. The website mentioned item was in stock but after I had paid for the item and ordered it I get an email to say that I have to wait for it to be shipped to their warehouse in Victoria. There is no phone number to call for online sales and they never respond to emails. I had enough and called their stores in VIC to chase things up. Then I was told that I should get my order end of Jan-20 because they're expecting their shipment. So I wai...Read more

Do not ever buy from this company! I ordered a mattress that was in stock, had not heard anything from company so first emailed as to where it was, they responded with it will be delivered later this weeks and tracking number will be sent once courier has picked up. Following week still no answer, told same thing that your ordered will be shipped and delivered this week. Week after that another email to company, receive a tracking number a few days later however it doesn’t work and I call courier and they say it hasn’t been picked up yet and I ...Read more

I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last.
The customer service is appalling.
I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.

The store i...Read more

I am normally not someone to write a review, but the extent of the poor service has made me very angry. I have ordered an item 3 weeks ago and heard nothing about my order. I have sent several emails to no reply. I have spoken to several staff in their Ringwood store over 5 phone calls asking about the status of my purchase and have received responses ranging from “we have it in stock, you will receive a tracking number tomorrow” to “we will call you tomorrow” to “if you want a refund you will need to call back Monday”. I have been to the hopp...Read more