Baby-Direct

I ordered from here because it was the only place I could find the nursery furniture package I wanted. I ordered and then waited a few days and still no dispatch email. I emailed the email address on the website, because by this time I had read all the negative reviews and was panicking! The owner emailed me directly back immediately, confirming… Read more

my order was due to be shipped and giving me his mobile number in case of issue. Pleased to say everything arrived as promised, we have put everything together and quality is good, and all the parts were present. The owner advised that he has taken over the business as of late 2024 so I felt that an updated experience of this store may be helpful.

Do not buy from these people. They sent an inferior ride-on car to the one I paid for and refuse to provide a refund for the difference. They did originally offer a refund for the difference which got me off their back, but they obviously had no intention of actually providing the refund. I have emailed many times and get no response. DO NOT BUY FROM THESE PEOPLE.

Happy customer – Purchased the uppababy vista rumble seat for click and collect in Ringwood. 5 day turnaround and just picked it up and it is perfect. Good customer service despite reading reviews that made me a little nervous about the authenticity of the website. All in all a good experience.

Slow dispatch but not a scam – Order took some time to get dispatched. Reading the online reviews got me a bit nervous so I got in touch with customer service. They respond but not always with accurate information on delivery dates, so there was some back and fourth. Received the order after 3 weeks and happy with the item and the price paid. Definitely not a scam but you may need patience.

Glad to recieve goods ordered – Ordered a boori cot and innerspring mattress on Tuesday October 18th, read reviews after and got worried. Went to see them at Ringwood store on Sunday expressing my concerns about reviews. Goods arrived on Friday 27th Oct. Thank you fir coming through. Show reply

If you have ordered from them this is what you need to do, and how I avoided getting scammed – If you have ordered from Baby Direct you need to: - make sure you have emailed them that you want to cancel your order for a refund - immediately contact your bank for a chargeback, with the email communication as evidence Baby Direct will seem legitimate, professional and polite in an attempt to stall for time, because you only have 90 days to… Read more

get a chargeback. That is how the scam works.

I ordered an item that was listed as in stock and ready to ship within 2-4 days. They emailed me within 2 hours to say it was not in stock, so I asked them to cancel the order and pending payment. They responded the next day, offering me a completely different item. I again asked to cancel the order and pending payment. They processed the payment, then said the money would be refunded within 2-5 business days. I waited for 6 business days, then contacted them again. They responded by sending me an order cancellation email, and in the cancellation it stated that there was no refund. I smelled a rat. Unfortunately, that is when I went to Google and found all the bad reviews, and the warnings from Consumer Affairs Victoria and the media release from the ACCC. I went to my bank with a chargeback request, including links to the bad reviews, the media release and the ACCC warning.

If anyone else finds themselves in a similar situation please save any communication and create complaints with the ACCC and Consumer Affairs. The more evidence they have against Baby Direct the more power they have to act.

Don’t ever buy from here – If I could give 0 I would. Disgusting customer service Took our money for over 2 weeks without sending goods. Never even sent the product had to follow up multiple times they had no excuse as to why it was never sent. Never go through this company

Consumer Affairs Warning - Nefarious Company - Be Warned! – We ordered a bed which was listed as 'in stock' from Baby Direct, bought and paid for it. A week went by without any updates that it was shipped, so we emailed them and were told the bed was discontinued and that they could help suggest alternatives. Now, first of all, I understand if your site accidentally lists items as in stock incorrectly.… Read more

But why wouldn't they contact the buyer of the item to let them know? Why wait for them to contact you a week later only to act like they made no error. That was very strange.

Secondly and importantly, why would it matter if a bed was discontinued unless you don't actually have it in stock and were relying on ordering it in on demand as people buy it? Having something 'in stock' means it's in the retail store or warehouse of your business; it doesn't mean you need to put in an order for one from the manufacturer. This makes me suspect that they purposefully deceive people by falsely listing items as 'in stock' knowing they have zero stock.

We then asked for replacement items which they said were in stock and would ship 'early next week.' When we contacted them mid-that week, they said one item would ship later that week but that it would not have tracking due to being a local order (which was a very strange claim) and that the rest were on 'backorder.' Again, why would they items as 'in stock' if they know they don't have them? This indicates to me a nefarious business practice which borders on a scam.

After Googling the name of the store, it all made sense: there is a Consumer Affairs public warning about this doing this nefarious practice systematically, taking people's money without actually having the items the customers have paid for. The reviews on this website further back this up.

Luckily, we cottoned on quickly that this store is untrustworthy and conducting likely illegal business practices at the cost of customers and cancelled our order. Luckily they did comply with that and did issue a refund, although it did require multiple emails before they complied. We're just glad we saw the Consumer Affairs warning before it was too late.

Happy Customer – I recently purchased a Cocoon Nursery Chair from Baby Direct. Whilst at first I was hesitant due to prior reviews, I decided to give it a chance. I was pleasantly surprised and pleased with the frequent contact and updates. After purchasing the item, I learnt it was on back order however this did not cause any issues because I was advised immediately and kept updated until the chair arrived. It arrived today and I love it. Very happy overall.

Stock not available – Purchased a pram via their website and was told it would be ready the following week. Emailed them the day it should have been ready to pick up and told it was not available yet, despite it being advertised as 'in stock'. I then looked up the business and saw the bad reviews and the Public Warning from Consumer Affairs. Emailed them immediately to cancel and request a refund, and fortunately received my money back.

Basically fraud! – We purchased a pram in March 2024 as had seen the physical stores and thought it was reputable (but didn't read these reviews!). Were told several times the pram had been shipped, but it never arrived. After 2 months of phone calls and emails asking for the shipment information, we realised they were never going to ship the pram and we disputed… Read more

the transaction with our bank successfully. The stress this caused us was significant, this was an expensive purchase. Would avoid this company at all costs.

Scammers stay away !!! – Stay away! Wish I read the reviews before ordering I have two children with out beds won’t pick up there phone now and respond to my emails so heart breaking ! I’m a single mother took forever to save for my order !

Horrible service and huge delay in delivery – Placed an order for 3 cots and 3 mattresses on 28th February and still waiting for delivery. I was told delivery will be mid March, then they said end of March and today I got a response saying delivery is scheduled right after Easter. So see if it comes next week if not I will be taking things further. They charge over $100 for delivery and their… Read more

website says dispatch 2-4 business days but it’s misleading. Wish I had purchased else where and will definitely never be purchasing from them again.

Five month wait with no product delivered – I ordered a cot 5 months ago. Initially they emailed and said it would arrive early December, then late December, early January. They then notified me on Feb 22nd that the cot would be shipped the week after. It has been 4.5 weeks since this notification and I still have yet to receive the cot. Do not buy from this business. They mislead and deceive

Awful – TERRIBLE COMPANY! DO NOT PURCHASE FROM BABY-DIRECT. I ordered over a month ago and still no delivery. Website says product dispatch in 2-4 business days, our wasn't shipped for weeks. We have contacted ombudsman. Still trying to get delivery costs reimbursed. Went drove 45 minutes each way to go to actual store to purchase from the store but their online stock is not updated so they did not have physical stock there. So disappointing!

Do not purchase from this store they are scammed store – DO NOT buy from this store. They are scammed store. I purchased baby mat online, no order confirmation sent. A follow up email sent a week later and i was told product would be despatched in a week, but never I received despatch notification. I then read all their reviews, and all others have same experiences as me. I have asked for refund, and believed I would never get the money back.

Do not order - see ombudsman warning – I ordered a bed frame in October and by January when it had not arrived (and being provided with excuses such as warehouse closed, waiting on stock etc and despite multiple assurances it had be sent) I had to pursue a charge back from my bank. Please see ombudsman warning - https://www.consumer.vic.gov.au/latest-news/baby-direct-public-warning Don’t order from this company. It should not be operating.

Worst customer service ever – This company is awful to deal with. I ordered multiple items from the online store which were all advertised as being in stock on their website. I was lied to over the phone multiple times being told items had been shipped, when they obviously hadn't. So many phone calls and emails with the same response ..I'll contact the warehouse and get back… Read more

to you ..but they don't. I eventually received the items one by one, but the longest took 2 months from time of order. Do yourself a favour and don't buy from this store.

Shocking service – Terrible store to deal with. I wish I'd read all these messages before I ordered my pram. It's been almost 2 weeks since I bought it. I've called, emailed, messaged via Facebook, no response. I've now requested a refund but still no response!

Don't buy from this store online! – I purchased online a boori tidy learning table and chair bundle for click and collect pick up on 16th November. The product online is listed as in stock. I followed up a week later and was told it would be available first week of December. I followed up with an email on 9th December and they responded back to with what was obviously a copy and… Read more

paste response as it referenced another child in the email. At this point the product was still being listed as in stock online. I sent an email back stating I needed the product by 16th December at the latest. They responded with that if I dont receive product by 16th December that they would refund me. As I suspected they did not deliver the product and a refund was received. On the 16th December the product was still being listed as in stock. So one month after I had placed my order they were unable to fulfil it yet still listing product as in stock. I wish I had read the reviews on this place before placing an order as it seems they are in the business of selling products that are not in stock and misleading customers that they are available. Never purchase from here.

I haven’t received the product after a month and a half – I ordered a Leander mat mid September, I followed up after 2 weeks and ask to cancel my order. They said it would be dispatched mid October. I followed up again mid October and they send it will be send end of October. Now we are end of October and they haven’t replied my emails. I am extremely disappointed about the service, the won’t give a refund either even thought the product hasn’t been delivered.

Terrible service – I ordered a travel pram in July, heard nothing for a few weeks so in the lead up to our flight ( which was the whole point of having the travel pram) I emailed asking eta. They replied that there had been a delay and would arrive within 10 days. Still nothing so called and was told it would arrive the next Monday. Didn’t arrive in time for our… Read more

flight so I asked for a refund.

Several unanswered emails and calls where I was just lied to and still waiting on the refund 4 months later.

Will never buy from this shop again and wish I could give no stars.

Scam store – I ordered a cot, including mattress and sheets etc. I was emailed within that week being told they weren't in stock and the wait would be a number of weeks. I then requested a refund so I could purchase it elsewhere. I was told I would be refunded within 5-10 business days. I was not refunded in that time. They then ignored multiple emails… Read more

requesting the refund be processed. Finally (months later) they tell me I have credit in their store. I've told them I don't want credit and I want my refund as they promised. I've reported it to visa for a refund due to never receiving the goods. Such a scam.

SCAM! – Purchased a co-sleeper on 31st July. Two trips to the store to collect, even after receiving emails that it was ready. Nothing there so was told it would be posted to us. Weeks later, still nothing. Cancelled the order and demanded a refund, was told he would do it. Weeks later, still nothing. I’m going to the store tomorrow and demanding the refund from them. Have also reported to ACCC. This place is a SCAM!