- Online store
- Verified customer
I ordered and paid for a pram online 3 weeks ago. Website said this item would be posted within 7 days. I have been unable to make contact with baby direct and am getting worried they might not be legitimate. I will update this post shortly (hopefully with something positive) but we are not off to a great start.
- Online store
- Verified customer
Do no buy from this company. Would have rated 0 stars if possible.
Purchased 2 baby car seats on December. According to the website, it would be delivered within 3-7 days of payment being processed. Payment was processed same day of purchase.
2 weeks later had not heard from company, I emailed to chase them up. No response. Chased again a week later and was advised that due to the holiday period they were busy and would send out shortly. Another 2 weeks passed and did not hear back so chased again. This time was advised that the items were not in stock but will be sent out in 2 weeks. I emailed the company ad...vising that I would like a refund as the items should have been sent out weeks ago, and I had urgently needed the baby seats. No response. Emailed a number of times between January to March requesting a refund. Baby had arrived and I needed to purchase the car seats elsewhere, and no longer needed the car seats purchased from Baby Direct. No response. Last week I received an email from Australia post advising that my car seats had been posted. I emailed the company requesting they organise pick up of the items as I had requested refunds on a number of occasions and did not need it. No response. Eventually the company responded to my emails advising that they will process my refund once I returned the seats and they will deduct postage costs! How can they charge my the cost of postage for the items when I had requested them to refund my money and not to send out the items numerous times, before they had actually sent it?!
Was worried about reviews but pleasantly surprised
We purchased an uppababy vista through baby direct and once making our payment I went online and read the reviews and instantly started to worry that we had made a mistake. I received an email straight away saying the colour we chose wasn't actually in stock and all I could think was here we go. They messaged me instantly saying that it was an automated message as there has been many fraudulent purchases recently and they do in fact have the pram in the colour we purchased.
Seeing as though the reviews were very negative I emailed baby direct...
Absolute worst company.
If I could give them zero stars I would! I usually read online reviews too before I order anything but I was so excited to get something that was going to match my baby’s nursery I didn’t think!
I made an online order early December only to be told it was out of stock, even though it said in stock on the website. They said it will be back in stock in 2 weeks. So I waited and heard nothing, so I emailed them after Christmas asking where my order was only to be told the supplier was closed until the following week and that it would then be sent o...
The Worst Customer Service I have experienced in recent times
I will start by saying that I should have read the reviews before ordering from the online store. Don't do it. The website mentioned item was in stock but after I had paid for the item and ordered it I get an email to say that I have to wait for it to be shipped to their warehouse in Victoria. There is no phone number to call for online sales and they never respond to emails. I had enough and called their stores in VIC to chase things up. Then I was told that I should get my order end of Jan-20 because they're expecting their shipment. So I wai...ted. Then I was told they'll do their best to get my order shipped to me in the first week of Feb-20. Nothing has happened. I have since been sent a tracking no with an ETA of 14th Feb 20 from their courier for delivery, but when I click on it, it says no tracking available! I called the courier company and they told me that there is no tracking because the order has not been picked up from their warehouse in VIC. So, I continue to wait, meanwhile our baby is due next week and I still don't have the Cot and Change Table / Drawers that I ordered. If I could give "zero" stars I would have!
0 stars -worst service ever!
Do not ever buy from this company! I ordered a mattress that was in stock, had not heard anything from company so first emailed as to where it was, they responded with it will be delivered later this weeks and tracking number will be sent once courier has picked up. Following week still no answer, told same thing that your ordered will be shipped and delivered this week. Week after that another email to company, receive a tracking number a few days later however it doesn’t work and I call courier and they say it hasn’t been picked up yet and I ...email and call Baby direct asking for refund & they respond 5 days later saying it’s because they have been short staffed.... 5 weeks later I finally receive my order (it was supposed to be delivered over 3 weeks ago) and the mattress is the wrong size-it does not match the size I ordered! So does not fit into the cot! My product was in stock and still took 5 weeks to deliver and when it came was still wrong- I am now 40 weeks pregnant so cannot be bothered dealing with a refund and will just sell this mattress & purchase from literally anywhere else. Do not waste your money or time!!
Appalling. Shop anywhere else.
I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last.
The customer service is appalling.
I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.
The store i...tself is a mess. Crap everywhere, no semblance of order. Is it any wonder they can’t find it?? Do yourself a favour and shop anywhere else. All the other stores price match, and many have a price beat guarantee. It’s simply not worth your while to shop here.
I am normally not someone to write a review, but the extent of the poor service has made me very angry. I have ordered an item 3 weeks ago and heard nothing about my order. I have sent several emails to no reply. I have spoken to several staff in their Ringwood store over 5 phone calls asking about the status of my purchase and have received responses ranging from “we have it in stock, you will receive a tracking number tomorrow” to “we will call you tomorrow” to “if you want a refund you will need to call back Monday”. I have been to the hopp...ers crossing store to ask them in person what I can do, only to be told they can not help me and I need to contact the Ringwood store. Absolutely horrendous and I am worried I won’t receive my product, or my money back.
Disgusting customer service
Purchased an item from Baby-Direct online store. Waited a few days and still hadn’t received an email stating that my order had been dispatched. I emailed them on four seperate occasions requesting updates and I am still awaiting on a response. I have called the online sector but it’s never available. I am not sure on where to go from here. They have my money but I can’t get my product and it seems nobody from this company wants to help or investigate further.
I suggest never purchasing items from this store, it will save you a lot of stress and uncertainty!
Very long wait for product
I ordered a cot on the 7th of September 2016, had not received it by the 27th Oct. Finally arrived mid November. Happy with the cot, its lovely. Just not happy with the lack of correspondence and probably won't deal with this company in future.
Never buy anything from their online store!
I feel so regret purchased product in their online store before I do research about this shop! I just had the same issue as other victims! The shop wouldn't show them out of stock, once they take you money just let you wait until you call in to their shop! Then the staff will tell you wait for a month until they back in stock! After a month you still haven't heard any news please don't be Surprised! You just have to chase them but need to prepare they will give you different excuses until you ask for refund then you will get your order tracking number!
Dont make an order online with this company.
Myself and my Daughter made purchases from this company 18 days ago, only to be just told both items are out of stock with the baby due in a week. There was nothing on the site saying the items were out of stock and they are now trying to persuade us to purchase other items! They took the money before advising us of the items being out of stock.
Order not in stock. 2months for delivery. Forced communication on our behalf to follow up anything. Told 4 week wait initially, then called two consecutive weeks, given misleading delivery dates both times. When checking the tracking number day before guaranteed delivery due, tracking number was not found. Emailed to query and they told me they had to get a new courier and only provided new information after we attempted contact. Will never shop again.
- Online store
- Verified customer
The worst experience ever
Better to avoid shopping with this site. They will tempt you with a low price. this is kind of bait. once you fell it, that's all you have no choice to go out of that. you can't get the item on time, you can't get any notifications, even not sure of the product accuracy. you may get the used or damaged product.
Charged me without having the product!
Paid via ZipPay, did not have the product in stock, taken over 2 weeks for the funds to be ‘refunded’ into my account. WILL NEVER SHOP WITH BABY DIRECT AGAIN!
Poorly managed and pathetic business
To my fellow shoppers, this is an unbiased review. Unfortunately it is entirely negative based on not just my experience, but multiple existing shoppers and new alike. Truth speaks loudly so take this time to listen up.
Don't believe their 5 star ratings, all hired by overseas writers to boost their lackluster image.
Where to begin? Warehouse staff are never helpful, seems to chat to couriers more than actual assist customers.
Floating staff from their apparently sad-looking shelter or back office, are always too occupied to answer simple qu...estions. Yes, always the same girls walking out never making any form of greeting. No names? No problem. You all know who you are, tsk tsk. You're all better off cancelling your laybys. Their "cheap" prices always and often come with big headaches, causing customers anxiety and even affecting their mental health! Floor staff always chat wth each other or just using computers for everything other than stock checking. Without naming names, one boy pretentiously looks up our order, looks at his woman colleague and tells u its another 3 extra weeks. Putrid.
Do not purchase from this company.
Purchased a pram for $1700 from Baby Direct among other small items in one online order, no notification my pram was out of stock, received a vague email a few days later stating an item is out of stock, despite emailing back they never responded that it was the pram. However they did refund me for a $35 change mat because I changed my mind.
Waited 7 weeks for the pram. They told me they would express post it. They did not.
When I finally did receive the pram it was damaged. The Manager of the Ringwood store refused to give me a refund and...said I had to go through a warranty claim due to their agreement with the pram manufacturer (I called the manufacturer that stated that was incorrect, my request for a refund lies solely between Baby Direct and I). I explained they gave me. Refund for a $35 item, why not for a $1700 item. More lies and vagueness. I informed the store I am 35 weeks pregnant and did not have the time for the approx 2 week turn over. They did not care. The store Manager [name removed] at one stage laughed at my husband. We quoted their online return policy the have on their website, still no refund. We had to get Consumer Affairs Victoria involved.
Horrible customer service
We went into the baby direct Ringwood store in March and purchased a convertible 0-4 years car seat. We were told that it would arrive by end of month and we would receive a phone call once it was in. We received an email from the store asking us to call at end of March so we did thinking the seat was in. When I called I was told it was not in but would be in, in 2 weeks and we would get a call. Three weeks later still no call so I called the store to be told the seat wouldn’t be in until early May and asked “would this be a problem” to which I...answered yes as my baby was due early May. She then said I could swap from the maxi cosi we had ordered to another brand. I asked for it to be put on hold so we could come have a look at it in the weekend. She was very reluctant to do this but agreed. We went into the store to see the car seat and agreed to the one they had in stock. We were then told that this new seat was $20 more and we would need to pay the difference as it “was a better seat” they refused to waive the $20 even when we pointed out all of the above. I would not recommend this store and definitely will not be shopping with them again
Worse online shopping experience
I have bought something from their website, few days later I received an email said they ran out of stock and would give me my money back, 1 month has gone, and I’m still chasing my money. Worse shop ever!!!
Love my pram!
When I placed my order online the site did crash after it took the payment from my account. I didn’t receive an email confirmation to tell me that my order went through either. I called up the online orders number and the customer service lady said she received my order but would check if they had stock, if not then it could take up to six weeks wait. She then said she would email me a confirmation if they had stock which they did and that it would arrive within the week and also gave me a tracking number. I then went online to read the reviews...on baby direct (which I should have read before ordering) as most of the reviews are very negative. However I ordered my stokke xplory pram/carry cot online last Monday night and received my order on Friday last week. Everything in perfect condition, although I probably suggest they fix their site as it seems to crash after they receive payment.
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Questions & Answers
Still no news on my seat huh jeer-ry? Any Update? Lame, lamalamalamalamalameeeeee
Do you even care enough to answer questions?
No wait, got my none answer
It would seem we’re having a similar issue with Baby-Direct re product not in stock and having to wait (which isn’t an issue providing we get what we ordered before the kid arrives). However they have now started to ask my partner for copies of her Drivers Licence to prove she’s not fraudulent. Has anyone ever heard of this happening?
I did provide my driver's license and said I was happy to wait the few weeks it would take to come in. But then after waiting the time they estimated, I got another email saying it would be another few weeks. I would ask for a refund now and shop somewhere else.
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