Terrible customer service
Do not shop at baby direct ringwood!! Worst customer service ever, and the products are crap! After waiting for ages to be served (I had to wait while they served their friends or family first even though I was next for some time, as they were speaking in another language to each other) the help was terrible. We bought a cot and mattress on sale, the price seemed to go to be true and it was the mattress doesn’t even fit the cot! Their advance, just keep pushing and squeezing it in to stop it from bowing!
Do not buy anything from this company!
I ordered a cot via the website in the first week of April. The product said it was in stock and would be sent out. This should have been an exciting time for my and my husband but this was utterly ruined with the service and product we received from [name removed] and Baby Direct. Once ordered I had to provide proof that the money came out of my bank account (which is weird in itself). Once I had done that I was told the cot would be shipped.
In checking the status of my order it remained as ‘processing’.
I emailed twice to ask where the cot w...
Disgusting customer service - don't order from this company.
Back on the 27th of May, I purchased two LTD sleeping bags as LTD and Baby bunting had ran out of stock. Baby Direct was showing that they had stock, so I purchased the item.
A couple of days later, I still hadn't received confirmation so I reached out. [name removed], who I believe is the owner responded and advised that they only just received more stock so it will be dispatched ASAP. I waited for another 3 days and still no email regarding my product being dispatched. 4 days later, I emailed again. No response. I emailed again the next day..., nothing. So that afternoon, I called. I waited and it was transferred to a number for the online purchases. I left a message and the owner [name removed] instantly called me back. I complained to him and advised that it was not OK that my 5 month old baby has had to wait for a sleeping bag for 3 weeks. He apologised and advised that he will look into it and get back to me. I advised him that it is pretty crappy service especially when their is a lack of communication. That was a Wednesday. The next day, I waited until late afternoon to give him a call. He missed my call and called me back. I asked him if I could have an update. He advised that he will reach out to the warehouse. I mentioned to him that this was a joke and I would like a call today, otherwise I will be requesting a refund. He called me back within 5 minutes and advised that there is no stock but they are on back orders. I mentioned to [name removed], how about tell the truth to customers and not lie about it. He then advised that he would refund me. I asked him how long should it take and he mentioned that it would be 48 hours (business hours). I though lets leave it until Tuesday afternoon, I'll check my account and of nothing I'll call him. On Tuesday, I did check it, I had no funds. I tried to call [name removed] on his mobile and his work line, nothing. So I texted him. No response. I went on Facebook and messaged. He read it and no response. I did this daily. Still nothing.
Do not buy your baby furniture from this store
My husband and I recently tried to purchase our baby furniture from Baby Direct. We paid in full, and were promised that our furniture would arrive in 4-6 weeks maximum.
Well let’s just say, our furniture did not arrive in that time frame. We were left only weeks out from when baby is due, with no furniture, broken promises, lies and deceitfulness.
Staff were constantly promising things they couldn’t deliver and when I tried to follow up, it was absolutely impossible to get in contact with anyone. One weekend I called both stores 20-30 times...
Ordered a pram
Ordered a pram from Ringwood store paid for was told definately 2 weeks now it is a month later they do not answer phone calls or emails buy elsewhere as customer service is appalling
I wish i could i give them zero stars! I placed a pre order for a cot on 16th january. ETA was end of fen. Upon contacting them multiple times i was told that the shipment has been delayed and the cot will be arriving in last week of April. I could not wait for such a long time as my baby grew out of her bassinet. I requested for a refund. They never returned me my money. I was blocked from all social media platforms and they stopped replying to my emails. I sent tthem 21 emails requesting them for a refund. There was no response. PLEASE DO NOT WASTE YOUR MONEY! Such a fraud!
Bought a chair. It was scratched and ripped. Sent it back at my expense and was promised a refund. No one has given me a refund or tried to contact me after several tries from me. Absolutely pathetic. Wouldn’t recommend anyone buying from here. Dodgy as
- Online store
- Verified customer
I ordered and paid for a pram online 3 weeks ago. Website said this item would be posted within 7 days. I have been unable to make contact with baby direct and am getting worried they might not be legitimate. I will update this post shortly (hopefully with something positive) but we are not off to a great start.
- Online store
- Verified customer
Do no buy from this company. Would have rated 0 stars if possible.
Purchased 2 baby car seats on December. According to the website, it would be delivered within 3-7 days of payment being processed. Payment was processed same day of purchase.
2 weeks later had not heard from company, I emailed to chase them up. No response. Chased again a week later and was advised that due to the holiday period they were busy and would send out shortly. Another 2 weeks passed and did not hear back so chased again. This time was advised that the items were not in stock but will be sent out in 2 weeks. I emailed the company ad...vising that I would like a refund as the items should have been sent out weeks ago, and I had urgently needed the baby seats. No response. Emailed a number of times between January to March requesting a refund. Baby had arrived and I needed to purchase the car seats elsewhere, and no longer needed the car seats purchased from Baby Direct. No response. Last week I received an email from Australia post advising that my car seats had been posted. I emailed the company requesting they organise pick up of the items as I had requested refunds on a number of occasions and did not need it. No response. Eventually the company responded to my emails advising that they will process my refund once I returned the seats and they will deduct postage costs! How can they charge my the cost of postage for the items when I had requested them to refund my money and not to send out the items numerous times, before they had actually sent it?!
Was worried about reviews but pleasantly surprised
We purchased an uppababy vista through baby direct and once making our payment I went online and read the reviews and instantly started to worry that we had made a mistake. I received an email straight away saying the colour we chose wasn't actually in stock and all I could think was here we go. They messaged me instantly saying that it was an automated message as there has been many fraudulent purchases recently and they do in fact have the pram in the colour we purchased.
Seeing as though the reviews were very negative I emailed baby direct...
Absolute worst company.
If I could give them zero stars I would! I usually read online reviews too before I order anything but I was so excited to get something that was going to match my baby’s nursery I didn’t think!
I made an online order early December only to be told it was out of stock, even though it said in stock on the website. They said it will be back in stock in 2 weeks. So I waited and heard nothing, so I emailed them after Christmas asking where my order was only to be told the supplier was closed until the following week and that it would then be sent o...
The Worst Customer Service I have experienced in recent times
I will start by saying that I should have read the reviews before ordering from the online store. Don't do it. The website mentioned item was in stock but after I had paid for the item and ordered it I get an email to say that I have to wait for it to be shipped to their warehouse in Victoria. There is no phone number to call for online sales and they never respond to emails. I had enough and called their stores in VIC to chase things up. Then I was told that I should get my order end of Jan-20 because they're expecting their shipment. So I wai...ted. Then I was told they'll do their best to get my order shipped to me in the first week of Feb-20. Nothing has happened. I have since been sent a tracking no with an ETA of 14th Feb 20 from their courier for delivery, but when I click on it, it says no tracking available! I called the courier company and they told me that there is no tracking because the order has not been picked up from their warehouse in VIC. So, I continue to wait, meanwhile our baby is due next week and I still don't have the Cot and Change Table / Drawers that I ordered. If I could give "zero" stars I would have!
0 stars -worst service ever!
Do not ever buy from this company! I ordered a mattress that was in stock, had not heard anything from company so first emailed as to where it was, they responded with it will be delivered later this weeks and tracking number will be sent once courier has picked up. Following week still no answer, told same thing that your ordered will be shipped and delivered this week. Week after that another email to company, receive a tracking number a few days later however it doesn’t work and I call courier and they say it hasn’t been picked up yet and I ...email and call Baby direct asking for refund & they respond 5 days later saying it’s because they have been short staffed.... 5 weeks later I finally receive my order (it was supposed to be delivered over 3 weeks ago) and the mattress is the wrong size-it does not match the size I ordered! So does not fit into the cot! My product was in stock and still took 5 weeks to deliver and when it came was still wrong- I am now 40 weeks pregnant so cannot be bothered dealing with a refund and will just sell this mattress & purchase from literally anywhere else. Do not waste your money or time!!
Appalling. Shop anywhere else.
I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last.
The customer service is appalling.
I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.
The store i...tself is a mess. Crap everywhere, no semblance of order. Is it any wonder they can’t find it?? Do yourself a favour and shop anywhere else. All the other stores price match, and many have a price beat guarantee. It’s simply not worth your while to shop here.
I am normally not someone to write a review, but the extent of the poor service has made me very angry. I have ordered an item 3 weeks ago and heard nothing about my order. I have sent several emails to no reply. I have spoken to several staff in their Ringwood store over 5 phone calls asking about the status of my purchase and have received responses ranging from “we have it in stock, you will receive a tracking number tomorrow” to “we will call you tomorrow” to “if you want a refund you will need to call back Monday”. I have been to the hopp...ers crossing store to ask them in person what I can do, only to be told they can not help me and I need to contact the Ringwood store. Absolutely horrendous and I am worried I won’t receive my product, or my money back.
Disgusting customer service
Purchased an item from Baby-Direct online store. Waited a few days and still hadn’t received an email stating that my order had been dispatched. I emailed them on four seperate occasions requesting updates and I am still awaiting on a response. I have called the online sector but it’s never available. I am not sure on where to go from here. They have my money but I can’t get my product and it seems nobody from this company wants to help or investigate further.
I suggest never purchasing items from this store, it will save you a lot of stress and uncertainty!
Very long wait for product
I ordered a cot on the 7th of September 2016, had not received it by the 27th Oct. Finally arrived mid November. Happy with the cot, its lovely. Just not happy with the lack of correspondence and probably won't deal with this company in future.
Never buy anything from their online store!
I feel so regret purchased product in their online store before I do research about this shop! I just had the same issue as other victims! The shop wouldn't show them out of stock, once they take you money just let you wait until you call in to their shop! Then the staff will tell you wait for a month until they back in stock! After a month you still haven't heard any news please don't be Surprised! You just have to chase them but need to prepare they will give you different excuses until you ask for refund then you will get your order tracking number!
Dont make an order online with this company.
Myself and my Daughter made purchases from this company 18 days ago, only to be just told both items are out of stock with the baby due in a week. There was nothing on the site saying the items were out of stock and they are now trying to persuade us to purchase other items! They took the money before advising us of the items being out of stock.
Order not in stock. 2months for delivery. Forced communication on our behalf to follow up anything. Told 4 week wait initially, then called two consecutive weeks, given misleading delivery dates both times. When checking the tracking number day before guaranteed delivery due, tracking number was not found. Emailed to query and they told me they had to get a new courier and only provided new information after we attempted contact. Will never shop again.
Questions & Answers
How do you get Ringwood store to answer their phone?????????
Still no news on my seat huh jeer-ry? Any Update? Lame, lamalamalamalamalameeeeee
Do you even care enough to answer questions?
No wait, got my none answer
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