We bought a cot 14 June 2020 and was told that it will be available in a week's time and they will call us for pickup. Of course no one called after a week. So we patiently waited another week before we called. First few calls, no one picks up and we left several messages. Then a warehouse person picked up and told us not to call them, they will call us. And surprise, surprise, no one called us. We went into the store to check. The person working that day had no idea how to check it on the system on where our cot is. They said someone will call...Read more

My husband and I recently tried to purchase our baby furniture from Baby Direct. We paid in full, and were promised that our furniture would arrive in 4-6 weeks maximum.
Well let’s just say, our furniture did not arrive in that time frame. We were left only weeks out from when baby is due, with no furniture, broken promises, lies and deceitfulness.
Staff were constantly promising things they couldn’t deliver and when I tried to follow up, it was absolutely impossible to get in contact with anyone. One weekend I called both stores 20-30 times...Read more

I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last.
The customer service is appalling.
I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.

The store i...Read more

To my fellow shoppers, this is an unbiased review. Unfortunately it is entirely negative based on not just my experience, but multiple existing shoppers and new alike. Truth speaks loudly so take this time to listen up.

Don't believe their 5 star ratings, all hired by overseas writers to boost their lackluster image.

Where to begin? Warehouse staff are never helpful, seems to chat to couriers more than actual assist customers.

Floating staff from their apparently sad-looking shelter or back office, are always too occupied to answer simple qu...Read more

We went into the baby direct Ringwood store in March and purchased a convertible 0-4 years car seat. We were told that it would arrive by end of month and we would receive a phone call once it was in. We received an email from the store asking us to call at end of March so we did thinking the seat was in. When I called I was told it was not in but would be in, in 2 weeks and we would get a call. Three weeks later still no call so I called the store to be told the seat wouldn’t be in until early May and asked “would this be a problem” to which I...Read more