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Baby-Direct Physical store

Baby-Direct Physical store

1.7 from 11 reviews · View Statistics

Reviews

1.7

11 reviews
4
(0)
3
(0)
2
(0)
  • Product Quality
    1.8 (5)
  • Return Claim MadeYes (2) · No (8)
  • Customer Service
    2.0 (8)
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Bec

BecGreater Melbourne (Metropolitan), VIC

Preston Baby Direct - excellent product knowledge and customer service

published

The staff’s attention to detail, amazing product knowledge and ‘no problem’ excellent customer service made choosing nursery furniture and car seats easier. Thank you!

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationPreston, Vic
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Belinda

BelindaGreater Melbourne (Outer), VIC

Excellent customer service and products are of great quality!

published

I purchased a pram & car seat from the store excellent customer service with great knowledge of products and prompt delivery. Payment options are great and easy over the phone communication and or email.
Will definitely return & refer friends and family!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationHoppers crossing
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Eni

Eni

  • 3 reviews

Purchased lovencare set and terrible experience stay away from this shop

published

I did purchase LovenCare set and ehen paid deposit was told maximum 2 weeks i will receive the item after 3 months and reporting it to ACCC i received the goods and when put together they were damaged.I have contacted [name removed] and sent him photos of the damage and no reply or call back so i will have to take it further but stray away from this shop.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationBaby direct Dandenong Vic 3175
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Nat

NatGreater Melbourne (Outer), VIC

Poor Customer Service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood
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Terrible customer service

published

Do not shop at baby direct ringwood!! Worst customer service ever, and the products are crap! After waiting for ages to be served (I had to wait while they served their friends or family first even though I was next for some time, as they were speaking in another language to each other) the help was terrible. We bought a cot and mattress on sale, the price seemed to go to be true and it was the mattress doesn’t even fit the cot! Their advance, just keep pushing and squeezing it in to stop it from bowing!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBaby bunting Ringwood
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Karsha A.

Karsha A.Greater Melbourne (Inner), VIC

Do not buy your baby furniture from this store

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood and Dandenong
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Helena

HelenaGreater Melbourne (Inner), VIC

Ordered a pram

published

Ordered a pram from Ringwood store paid for was told definately 2 weeks now it is a month later they do not answer phone calls or emails buy elsewhere as customer service is appalling

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood
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Leah C.

Leah C.Greater Melbourne (Outer), VIC

Appalling. Shop anywhere else.

published
Incentivised ReviewNo
Return Claim MadeNo
betterthanthis

betterthanthis

  • 2 reviews
  • 7 likes

Poorly managed and pathetic business

published
Incentivised ReviewNo
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Liana

LianaGreater Melbourne (Outer), VIC

Horrible customer service

published
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationRingwood
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Zoe

ZoeWandin

Wish I could rate 0 stars

published

We ordered a cot in 2017 for our baby. At the end of 2018 we assembled this cot. The cot is faulty and after countless emails and calls they will not replace it or fix it. Stay away!!

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
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Questions & Answers

Helena

Helenaasked

Physical store

How do you get Ringwood store to answer their phone?????????

No answers
betterthanthis

betterthanthisasked

Physical store

Still no news on my seat huh jeer-ry? Any Update? Lame, lamalamalamalamalameeeeee

No answers
betterthanthis

betterthanthisasked

Physical store

Do you even care enough to answer questions?
No wait, got my none answer

No answers

Get an answer from our members and Baby-Direct representatives

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