Poorly managed and pathetic business
To my fellow shoppers, this is an unbiased review. Unfortunately it is entirely negative based on not just my experience, but multiple existing shoppers and new alike. Truth speaks loudly so take this time to listen up.
Don't believe their 5 star ratings, all hired by overseas writers to boost their lackluster image.
Where to begin? Warehouse staff are never helpful, seems to chat to couriers more than actual assist customers.
Floating staff from their apparently sad-looking shelter or back office, are always too occupied to answer simple qu...estions. Yes, always the same girls walking out never making any form of greeting. No names? No problem. You all know who you are, tsk tsk. You're all better off cancelling your laybys. Their "cheap" prices always and often come with big headaches, causing customers anxiety and even affecting their mental health! Floor staff always chat wth each other or just using computers for everything other than stock checking. Without naming names, one boy pretentiously looks up our order, looks at his woman colleague and tells u its another 3 extra weeks. Putrid.
Horrible customer service
We went into the baby direct Ringwood store in March and purchased a convertible 0-4 years car seat. We were told that it would arrive by end of month and we would receive a phone call once it was in. We received an email from the store asking us to call at end of March so we did thinking the seat was in. When I called I was told it was not in but would be in, in 2 weeks and we would get a call. Three weeks later still no call so I called the store to be told the seat wouldn’t be in until early May and asked “would this be a problem” to which I...answered yes as my baby was due early May. She then said I could swap from the maxi cosi we had ordered to another brand. I asked for it to be put on hold so we could come have a look at it in the weekend. She was very reluctant to do this but agreed. We went into the store to see the car seat and agreed to the one they had in stock. We were then told that this new seat was $20 more and we would need to pay the difference as it “was a better seat” they refused to waive the $20 even when we pointed out all of the above. I would not recommend this store and definitely will not be shopping with them again
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