Baby-Direct Physical store

I'll never buy from this store again – Poor quality product, unreliable service, shameless and brazen lies ... . I had a terrible experience with this shop, it's owner's manner and their Artiss bed that I purchased from this establishment. The product was shockingly low in quality and had multiple faults, prompting me to return it to the shop. However, the ordeal didn't end there; the… Read more

owner insisted that I take the faulty bed back home and wait for a courier pick-up, which took an agonizing three weeks. The courier was a no-show, forcing us to adjust our schedules for two consecutive days. To add to the frustration, the owner falsely claimed to have refunded the money, resulting in numerous fruitless attempts to rectify the situation via emails and calls. Ultimately, I had to personally visit the shop and demand my rightful refund. This experience guarantees that I will never spend a cent at this shop again due to their appalling service and unreliability

Bloody Thieves – Bloody Thieves!! Horrendous customer service throughout by store personnel and online chat teams. Been chasing a refund for a cot order for the last 2 weeks but getting harassed with no firm answers. Ordered a cot a month and 10 days ago and never was made ready for pick-up with zero communication and just getting told will come back to you after… Read more

checking with the store for a refund. All I want is a refund of my money for a product that was never picked up or was made ready for pickup—order # 45493. My next step is to file a civil case with ACCC for my nightmare experience and paint this review on all applicable websites to avoid these guys. Hope this helps someone!!

Never again! – Husband and Wife run, found it was impossible to get my refund from the husband. Visited the Dandenong store and demanded answers, wife instantly refunded me. Show details

TERRIBLE – DO NOT BUY ANYHTING FROM ONLINE OR INSTORE. I left a deposit for the Silver Cross pram in August instore. I was promised that the pram would arrive first week of September, which was before my due date. Fast forward to this date, still no pram. They have stopped answering calls. A man answers every now then. I asked for my money back since my… Read more

baby is 5 weeks old and I need a pram urgent, they keep promising every following week the oran will get delivered but nothing. He said he will give a call back in regards to returning my money back ut no phone call yet. I visited the Hoppers crossing store, they shut the store down!!!!

BEWARE of these SCAMMERS!!!! – BEWARE OF THE SCAMMERS!!! We ordered a babyhood cot on 30th June 2022 and were given an ETA of 4 weeks. After 4 weeks, whenever we contacted the owner at dandenong store, he would tell us that its on its way/ coming early next week/ coming friday etc etc. After 7 weeks of wait when we went into the store they couldnot provide an ETA or tracking… Read more

number but instead advised me to cancel the order and get refund ( meaning we had to find another cot at 37 weeks of gestation again).

To add to this, we enquired from manufacturer BABYHOOD Australia via Email, who stated fhat they have always had these cots in stock and nil delays in shipping what so ever.

Looks like Baby direct has a habbit of taking customers money and making them wait longer and then refunding.

great service @ baby direct Ringwood store – very friendly staff in store, apparently you can see they don't have enough staff, but they did their best to help with all my questions and also helped for a price match , great work.

Happy with service and product offered by baby direct – We went into baby direct Ringwood, purchased Uppababy vista pram and baby direct Viggo cot package, very friendly staff and both item are in stock we have picked them up on the day, great service and great price.

definitely will purchase again! – it was a pleasant experience shopping with Baby Direct, they have everything at a great discount! was trying to purchased a pram but chose the wrong color, contacted them and replied within an hour. when the product arrived, its even more prettier than how it looks from the website, will definitely keep coming back and recommend to any mommies and daddies that I know of. thank you.

Vista v2 deal – I purchased the vista v2 in Color Jordan. Very happy with a price match and extra accessories FREE. Staff at the store had great banta and very honest with the wait time. Go see the manager at hoppers crossing, she’s fantastic Show details

Great service in store – Great service in store at baby direct hoppers crossing, friendly staff and very well priced , love to shop with baby direct Show details

great store and great service – We have visited baby direct Ringwood, very friendly staff and big range of baby products, price is also very competitive will definitely keep coming back Show details

If I could give zero stars, I would – I wish I had read the other reviews before making a purchase from this store. I very rarely post reviews but feel obliged to warn others. I bought a Bednest bassinet on a click and collect basis in late December. The website said that the bassinet was in stock. It also said that click and collect orders are usually fulfilled within 2-4 business… Read more

days. After 5 business days, I rang to find out when I could expect to collect the bassinet. I was told that it would be early to mid the following week. That time rolled around, and I hadn't heard anything further. I decided to email so that I would have a paper trail, which turned out to be wise. I emailed to follow up about the bassinet. I was told it would be coming shortly, and then again heard nothing. I emailed asking for a refund. They stopped replying to my emails. I emailed several times. Eventually, some three weeks after I placed the order, they said they would refund me, but then never did. I had to raise a dispute through visa to get my money back, even though I never got the item ordered. Absolutely ridiculous. I also note that the website STILL says that the relevant bassinet is in stock. Tremendously frustrating experience and for nothing, in the end. I ultimately bought the bassinet from Danish by Design, and received it with free delivery and no issues the next day.

Be the judge for your own experience – Went in the store, staff mentioned the stock was within 2 weeks which is no issue as the baby isn't due until Jan, was a bit hesitant at first after reading all the reviews but I have to say they were fantastic. The Courier company they used was delayed quite a bit and the item was still showing in transit 2 weeks after it was shipped. they got in… Read more

contact with them and sorted it out. Pram, cot, and matt all arrived and I am happy

Happy to shop here again.

Second to none service and great price on cots and prams – We went into baby direct store in hoppers crossing today, the staff were very friendly and patient showing us all the options on cots and prams . We went ahead purchased the cot on the day and we will for sure come back for more items.

Customer service above and beyond – Highly recommend Baby Direct in Preston. George was extremely helpful and his product knowledge was excellent. George went above and beyond in helping us choose the correct products for our twins. We will definitely be back for more goodies. Thanks again, highly recommend!!! Show details

Great customer service! Friendly staff – I brought my icandy pram in the store, the staff was so nice and helpful! He has gave me a lot of suggestions about prams, finally i got my icandy, which is exactly what I wanted!  Show details

perfect service in store – we have received outstanding service at baby direct Ringwood store, very friendly staff member, big range of baby cots and very well priced, we are very happy with our purchase with baby direct

Preston Baby Direct - excellent product knowledge and customer service – The staff’s attention to detail, amazing product knowledge and ‘no problem’ excellent customer service made choosing nursery furniture and car seats easier. Thank you! Show details

Excellent customer service and products are of great quality! – I purchased a pram & car seat from the store excellent customer service with great knowledge of products and prompt delivery. Payment options are great and easy over the phone communication and or email. Will definitely return & refer friends and family! Show details

Poor Customer Service – We bought a cot 14 June 2020 and was told that it will be available in a week's time and they will call us for pickup. Of course no one called after a week. So we patiently waited another week before we called. First few calls, no one picks up and we left several messages. Then a warehouse person picked up and told us not to call them, they will… Read more

call us. And surprise, surprise, no one called us. We went into the store to check. The person working that day had no idea how to check it on the system on where our cot is. They said someone will call us on Monday, no one called again. I called again today, they said maybe end of the month of mid August! It's been 1 month and a week since we bought the cot! And they denied that they said it's available in 1 week's time. Due to Covid, my husband and I has to self isolate once we get tested for Covid 19 and we will have to self isolate until we admit to the hospital! So this has cause us major problem!!! They did not offer free delivery etc on how they will fix this problem!

Terrible customer service – Do not shop at baby direct ringwood!! Worst customer service ever, and the products are crap! After waiting for ages to be served (I had to wait while they served their friends or family first even though I was next for some time, as they were speaking in another language to each other) the help was terrible. We bought a cot and mattress on sale,… Read more

the price seemed to go to be true and it was the mattress doesn’t even fit the cot! Their advance, just keep pushing and squeezing it in to stop it from bowing!

Do not buy your baby furniture from this store – My husband and I recently tried to purchase our baby furniture from Baby Direct. We paid in full, and were promised that our furniture would arrive in 4-6 weeks maximum. Well let’s just say, our furniture did not arrive in that time frame. We were left only weeks out from when baby is due, with no furniture, broken promises, lies and… Read more

deceitfulness. Staff were constantly promising things they couldn’t deliver and when I tried to follow up, it was absolutely impossible to get in contact with anyone. One weekend I called both stores 20-30 times with no answer. Then, I asked my partner to call from his mobile number - and they happened to answer the first time. Coincidence? Or were they ignoring my phone calls to not have to deal with the situation? 3 months after ordering furniture and STILL receiving broken promises and lies (but no furniture) we decided we had had enough and wanted to receive a full refund. Again, we could not get in contact with anyone, so had to physically go into the store. We finally received a refund, with no apologies or compensation in any way. They simply did not care. Luckily we were able to go to baby bunting, ordered our furniture and received it within one week, just in time for baby. Honestly, save yourself the stress, hassle and lies and do not buy from Baby Direct!! Not worth it!!

Ordered a pram – Ordered a pram from Ringwood store paid for was told definately 2 weeks now it is a month later they do not answer phone calls or emails buy elsewhere as customer service is appalling Show details

Appalling. Shop anywhere else – I’ve bought a couple of baby products from this store, and frankly each time has been worse than the last. The customer service is appalling. I placed an online order in September, followed up on October, November and December. Each time I was told - oh it’s here, I’m sure it’s come in. Someone will call you back. And then I was ghosted, until… Read more

the next time I called. I visited the store 3 times, all for a $40 item. The last time I visited I was finally given a refund. But I’m told he’ll keep looking and call me when he finds it.

The store itself is a mess. Crap everywhere, no semblance of order. Is it any wonder they can’t find it??

Do yourself a favour and shop anywhere else. All the other stores price match, and many have a price beat guarantee. It’s simply not worth your while to shop here.

Poorly managed and pathetic business – To my fellow shoppers, this is an unbiased review. Unfortunately it is entirely negative based on not just my experience, but multiple existing shoppers and new alike. Truth speaks loudly so take this time to listen up. Don't believe their 5 star ratings, all hired by overseas writers to boost their lackluster image. Where to begin? Warehouse… Read more

staff are never helpful, seems to chat to couriers more than actual assist customers.

Floating staff from their apparently sad-looking shelter or back office, are always too occupied to answer simple questions. Yes, always the same girls walking out never making any form of greeting. No names? No problem. You all know who you are, tsk tsk. You're all better off cancelling your laybys. Their "cheap" prices always and often come with big headaches, causing customers anxiety and even affecting their mental health!

Floor staff always chat wth each other or just using computers for everything other than stock checking. Without naming names, one boy pretentiously looks up our order, looks at his woman colleague and tells u its another 3 extra weeks. Putrid.

And the owner or whatever his so-called status is, poorly contends with his own customers. Never taking ownership over this failing business, its no wonder this sad shop always fails to impress even first time shoppers. He makes the most ridiculous promises, never delivers on time, never follows up, just an inflated embodiment of self-entitled ego. Very sad, so sad.

Pros: What now? Cons: Rotten service, no phone answering, no ownership. Just disgracefully staying afloat.

Horrible customer service – We went into the baby direct Ringwood store in March and purchased a convertible 0-4 years car seat. We were told that it would arrive by end of month and we would receive a phone call once it was in. We received an email from the store asking us to call at end of March so we did thinking the seat was in. When I called I was told it was not in but… Read more

would be in, in 2 weeks and we would get a call. Three weeks later still no call so I called the store to be told the seat wouldn’t be in until early May and asked “would this be a problem” to which I answered yes as my baby was due early May. She then said I could swap from the maxi cosi we had ordered to another brand. I asked for it to be put on hold so we could come have a look at it in the weekend. She was very reluctant to do this but agreed. We went into the store to see the car seat and agreed to the one they had in stock. We were then told that this new seat was $20 more and we would need to pay the difference as it “was a better seat” they refused to waive the $20 even when we pointed out all of the above. I would not recommend this store and definitely will not be shopping with them again

Wish I could rate 0 stars – We ordered a cot in 2017 for our baby. At the end of 2018 we assembled this cot. The cot is faulty and after countless emails and calls they will not replace it or fix it. Stay away!!