Avoid Baby Kingdom and UppaBaby!
Do not purchase a pram from this company. By far they are one of the worst companies I have dealt with along with @babykingdom who we purchased the pram from initially and planned to use it for years to come (hence why they upsold us to the double pram).
We purchased the pram in 2018 and had 6 months of use before it failedBabyKingdom has had it since.
After 6 months of use of our $1500+ pram the brakes failed and frame had major issues. At one point the pram stated rolling towards the road with the brake on!
When I got in contact with @babyk...
Terrible service and damaged items
I ordered a love n care bassinet from them two or so months ago. Item came damaged and took about 3 weeks to arrive. After I notified them it took another two weeks for them to do anything about it and then they expected me to return it for a refund. They offered me two different return ideas. One return the whole product even though I’m heavily pregnant and they were the ones who sent it damaged or 2. Accept a replacement part and $50 refund. It’s now been another 2 weeks and I have recieved the replacement part but no refund. I have been ema...iling them about it and basically they are saying because I have a case with PayPal they can’t send me the refund !! Like why offer it then ??? I’m not taking the case off until I get my refund. I still have a few things to buy but no matter the price will never buy from here again. Terrible service getting totally stuffed around and they are rude about it !!! Do not buy from them !! Avoid avoid !!!
Fast and Easy
I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.
Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again
Great assistance and service
We had a lot to buy and no idea where to start. The service was excellent! Served by a lady called Bini she was able to give us comparable information between brands to help us make our decisions. Made the entire process much easier
Disgusting service Alexandria
I purchached a joie nitro stroller from Alexandria.
The staff were helpful in the start put the stroller together for me and all was fine.
A few weeks later I am in Costco my sons asleep he turns a little and the pram flips up, my son in hesterics for an hour and i rush back to the store after 2 phone calls explaining what had happened. The pram was reviewed and deemed fine I disagreed as this pram is supposed to be from new born onwards now I would be so worried if this was something that could happen to a newborn! I spoke to [Name Removed] ...
Absolutely worst service at the Bankstown store, they have no consideration for people who are ready to purchase - we went in to purchase a high chair, which our salesperson had to check was in stock and it turned out the other family also looking at chairs had also asked their salesperson about same chair. We were already at the counter ready to pay when they confirmed there was only one in stock. The other salesperson who seemed senior to ours and clearly wanted to make a sale claimed it for the other family even though they were STILL lookin...g at high chairs, comparing prices and asking questions about other chairs and were obviously still trying to make up their mind. Obviously the sales person serving the other family wanted to make a sale, even though we had been ahead of them in line and were ready to buy on the spot. The salesperson we had could not have cared less and failed to offer an apology or an alternative resolution. When questioned, she made up an excuse saying that the other family had “pre-purchased” when it was obvious they clearly hadn’t as they were still looking at other chairs. This was our first time at Baby Kingdom and we will not be returning, nor will we be recommending this place to any of our friends.
Visited Alexandria store on 14 May around 2pm,walk around in the store and looking for someone to show me how to use baby carrier..finally found one staff that could show me the function and how to put it on..my mum who can’t speak English try to ask her in simple English about the different of product,but this lady start showing her unhappy face,and when she serving us half way,my mum was asking her question about the product,but she walk away without any sorry and go to other customer who don even ask for her help..we standing beside and look...ing at her for 5mins but she still keep ignoring us..luckily there’s one guy who’s name [name removed] come to us and show us the product with patient..and finally we bought what we need..please hire a staff who will serve customer without choosing the skin colour
They took two weeks to post an item in spite of advertising they ship within two days.
The Baby Kingdom online store were difficult to deal with in that it took them two weeks to send my order with no actual reason for the delay. The item was in stock and their webpage says they ship within two days. I was most upset with their communication as they kept promising they would send it and then just didn’t. Eventually my husband called them after 2 weeks and repeated false promises in email and they sent the item. But it’s ridiculous it took that level of persistence from us to get it sent. It took 3 weeks to receive the pram and it would’ve been longer if we hadn’t continued to enquire. My pram is great but I won’t buy from them again.
- Online store
- Verified customer
If you go by the rules and read there terms and conditions, they will do the right thing by you.. happy with there business online! I would shop here again.
I ordered a Baby Bassinet on Thursday Mid day to be delivered to Paddington Sydney. It was ready to be picked up from the Post Shop the very Next day. I am so very happy with the Excellent Service of prompt dispatch by Baby Kingdom and delivery by Australia post. Thank you very much to you both on a job well done.
Great customer service offered even though we went with no idea.Well looked after and happy customer.
Definately returning for more furnitures
Excellent service with caring management and staff that really go the extra mile for their customers. Huge selection of quality products at competitive prices.
- Baby Kingdom
- Verified customer
Worst online delivery experience I have had
Purchased $369.99 Glider with a $65.16 delivery fee with detail ‘please do not leave unattended at drop off’ Received an order confirmation via email and then no correspondence re delivery. I Emailed 11 days later following up. No phone call or correspondence about the delivery, I just came home the next day to find the large parcel on my door step.
I have recently had my home broken into and have holiday plans coming up.
I would like to know if Baby Kingdom would have replaced this if stolen.
Cheap and quick delivery
Ordered Phil & teds highchair and got it in 2 days. Can't fault anything. Excellent work. One happy customer here
Great Price and delivery
Ordered Bugaboo fox from website and arrived within 2 days. Everything was as requested and very happy with the deal on their website with flat rate shipping. Will be shopping online from here from now on. Thanks guys.
Great Service and Store Size
I was very impressed by not only the size of the Alexandria store but also the quality of the store layout and fixtures. I have been to other baby stores close to there that are extremely tight and cramped. All my furniture was delivered on time and without issue. Will recommend as it is not a run of the mill, generic baby shop.
Worst experience for a first time mother
I did my baby shower registry at BK castle hill and my inlaws went in and paid for the cot, drawer and changer set in August. They were told it would be a 2-3week turn around. We are now 3 days away from the baby shower only to get a call to say the items will not arrive till AFTER my baby is due which is mid November. As a first time expecting mother, I was hoping to have the nursery set up well in advance of the baby’s arrival not midway through parenting only to have our hands full with a baby and to have no cot, drawer or changing set. Not ...to mention then having to install it all while the baby is already here which is a stressful time as it is. The worst part is that they waited so long to let us know that we can’t even cancel and order anything else at this late stage as everything else has a 4-6 week waiting period too. Not to mention the 11 other things I ordered online which will apparently be dispatched on Monday the day after the baby shower. Pathetic service BK!! You’re in the wrong industry! Expecting parents are extra sensitive and you should be making their lives easier not adding to the stresses that they are dealing with!
Online order - very happy
I ordered a Baby Jogger City Mini GT online. When I ordered I noted that there would be a delay as they were out of stock of this colour for online orders and there would be a 2 to 3 week delay. Item arrived in the post (interstate) 10 days later!!
I was at the Bankstown store yesterday and would like to say the staff are very knowledgeable, helpful and patient especially Daniella. I have come in twice and on both occasions she has been very helpful and found her to be very patient and she will go that extra mile to help you out. It’s not that often you see that anymore so thank you.
Questions & Answers
Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me
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