Baby Kingdom

Helen from the Greenacre NSW Store was very helpful and offered lots of practical tips when it came to selecting the best pram/stroller for us to purchase for my Daughter. We learnt so much about what to look for and she is a credit to this store, and to the company. Christine who served us with another purchase is also a credit to this store. Show details

If I could give them 0 stars, I would! We wanted to use a gift card we had received from our family. The gift card didn't work on their website, and the link to the terms and conditions was broken. We contacted them over the phone, and they provided another one. I placed an order on 30 April for two sleeping bags, using the gift card plus my own… Read more

funds. They were advertised as in stock on their website. I waited, and then, finally, on 14 May, I received a shipment notification: only one could be shipped; the other had been discontinued. I requested a refund to my credit card because I didn't intend to shop at Baby Kingdom again. A customer service officer named Rose initially refunded the wrong product to the gift card, the one that had been shipped. I asked for the right product to be refunded to the credit card, not the gift card. She wrote on 18 May "Yes it should go back on your credit card”. I waited; still nothing. Today (1 June), I'm still waiting for a refund for goods that were never delivered. This is unacceptable. I will take further action. Don't order anything from this business.

I've experienced similar issues to other customers. I ordered a few items listed as "back order, leaving warehouse in 5-10 days". A month later, the order is still being "processed" and they have no update as to when the order will be sent. This has happened across my 2 last orders with them. I've had to order the same items from a different store… Read more

considering how close I was getting to my due date, meaning I'll also have to deal with an in-store return once they finally send it. Not reliable at all and deceptive.

Helen P from Chullora baby kingdom approached us after seeing me and my mum needing help picking out car seats. She was very knowledgeable about all the products and explained the difference between different types of car seats, prams and bassinets, pointing out certain characteristics for each one. She helped me pick the right pram for me, the… Read more

bugaboo fox cub, which she recommended from the start. After lengthy time deciding on car seats and what is more practical and affordable we went with the maxi cosi pria g cell which she highly recommended. Then we looked at co sleeping bassinets, and she stated that her favourite was the traversina sleeper which is one that I had in mind previously before entering the shop. She answered all my questions with a wealth of knowledge, reassured my doubts and allowed me to try out the pram and baby seat to get a feel for it. To top it off Helen gave us an even further deal as we purchased 3 big items that were already on sale. She made my first experience shopping for a baby less overwhelming and smooth sailing. I was very happy with my successful purchases and Helen’s customer service. Well done.

Don't ever shop online with Baby Kingdom – If I could give Baby Kingdom a negative star, I would. Here are the details of my experience: - I purchased a Britax b-gow car seat for 6month - 8 year olds in their online store. - They sent out the wrong seat which I did not notice until I had actually unpacked it and put it in the car and thought "this looks identical to the seat I already… Read more

have". - I called their Alexandria store and was told not to bring it in unless I had the box. Since I was already in the area and live 30 minutes away, I then had to drive home to go and get the box. - Pay tolls to go home and back again. Cost: $20. - Once finally arrive back at Alexandria I am told "we cannot exchange this because we don't know about what happened in our warehouse. Our HQ is reviewing the footage. At some point they will get back to you with their decision" I respond that I don't care about what happened in their warehouse: they sent me the wrong product and they need to fix their own mistake. The cashier tells me that I need to go home, and wait to hear from HQ. I'm like "I just drove for an hour, to go home and pick up the box and back again, I'm not going to do this again. You made the mistake, you clearly need to fix it." Eventually her manager comes over and after trying to hide behind his staff member, decides that he should probably (eventually) do the right thing and capitulates. - I then have to drive back out of this center, around to the loading dock in the back and sit there for sometime as they faff around. I think to myself "what other tricks are they going to try and pull to blame me for their mistake?" I wonder if I am going to have to argue with them some more, but eventually, the guy comes back and like "here is the one you ordered - see?" -- he is clearly trying to imply I've ordered the wrong seat and this is somehow my fault. I'm like "thanks pal" - he shoves it in my hands and I try and read the barcode and figure out if this is actually what I've ordered - he has already briskly walked away. Is this the right seat this time? What has this guy just shoved in my hands? It's hard to know. I stand there next to my car trying to look up barcodes to figure it out.

To the entire company at Baby Kingdom: your service is a disgrace and you should be ashamed of yourselves.

I will never do business with you again, and to anyone thinking about ordering online: don't do it. If a company sends the wrong product they should have a process in place to quickly and easily deal with it - Baby Kingdom doesn't, and, they try and do everything they can to not exchange for the correct product.

Daisy from Baby Bunting went above and beyond for us with our recent online purchase from Baby Kingdom. Delivery was really quick through Australia Post and our Bugaboo Butterfly 2 arrived in time for our trip. Excellent service, the product arrived in perfect condition and the price was better than competitors. Thank you so much Daisy and Baby Kingdom.

100/10 I was amazed about the service I received at this particular store, I had the most wonderful experience. It was a relaxed environment and personalised. The customer service was exceptional. You can see just how professional they are, even as experienced mothers their advice I will always remember, my mother has passed and I felt so… Read more

comfortable with their recommendations and advice, I will recommend to anyone who is a first time mum who wants a stress free experience to go see those beautiful ladies in store Susan and Eleni. Thank you so much lovely ladies and to the store owners I just want to say your store is beautifully set up and your staff are an asset. I received my purchases and have set up and waiting for Baby to arrive.

Attended the chullora store to create our layby list, was assisted by Charlie H who was fabulous and explained everything in just the right amount. The shopping experience was easy & fast.

i placed an order for a car seat, it was showing as in stock and dispatch would be one working day, 2-3 days later i emailed in to ask for the tracking number (we had a trip planned and wanted to use the car seat) they replied to let me know they had sold out and would not have the item for another 7 days...i asked for a refund so i could shop… Read more

elsewhere, (that took a while to hit my bank account) complete waste of time selling items that you do not have, had i not emailed in i wouldn't have known or been told there was a 10-12 day delay, i wont shop here again

I ordered two products from them over 2 weeks ago and still don’t have my order or any update from them despite reaching out twice already. At this point I’m considering asking for a refund. Ridiculous!

If there's a zero star thats what I gonna give to them I bought baby stuff with them within two weeks tried to email about any update no reply at all. definitely the worst place to baby stuff they won't communicate with you if you call them they are very rude its a total nightmare dealing with them so to the buyer there if you don't want any stress please give your self a favor stay away from this store.

Don't buy online! Would give no stars if could. Ordered 3rd Dec 2025 In stock baby car seat for a family member (Order 8566) Received confirmation of order then no communication received for 13 days. Phoned 16/12/25 after lengthy on hold was told the funds are held up by Shopify!? I don't even know what that means. 13 days & had done nothing with… Read more

my order. This was required for a Xmas family road trip. No chance it will be received in time. Have requested a refund...that will probably take months! Unreliable & unprofessional.

recently shopped at Baby Kingdom Chullora for a cot, glide sleeper, pram, and baby car seat, and I couldn’t be happier with the experience! A huge shoutout to Mel and Deb, who made the entire process smooth and enjoyable. Both were incredibly knowledgeable, patient, and genuinely passionate about helping new parents. They took the time to explain… Read more

all the features, compare options, and make sure we found exactly what suited our needs and lifestyle.

The customer service was outstanding from start to finish. You can really tell they care about their customers and go the extra mile to make sure you’re confident in your purchase.

Highly recommend visiting the Chullora branch if you’re preparing for a little one—ask for Mel or Deb, they’re amazing!

I am extremely disappointed with both the quality of the Infa Secure Aspire Premium Booster Night chairs I purchased and the way my complaint was handled by the store manager, Sonya. Despite paying a premium price, both chairs started showing fabric pilling within a week of purchase. When I raised this with Sonya, she wrongfully blamed my children… Read more

and was dismissive of the real issue. She even got the purchase date wrong and was unprofessional throughout the interaction. Very poor customer service and quality control. Would not recommend.

I had a great experience ordering a pram from their online store. I needed that pram to be delivered to Melbourne in about a week as we're going overseas, I called the store and talked to 2 staff (I think their names are Marten & Sonya), they're lovely and helpful. They advised me to choose the jump the queue option for only 4.99dlr extra, I had the pram delivered in 5 days, as promised.

We received a great service at Bankstown - Chullora store. Mel helped us a lot through out, also to pick and choose right items that suits our need. She also explained why and how for each products that we looked at. I was mesmerised with the service provided at the store. Thanks Mel. Show details

Would just like to recognise Anthony who helped us in store today. His knowledge, patience and pleasant nature exceeded our expectations. He deserves to be recognised for this!

Great experience – This establishment exceeds my expectations regarding both service and product quality. The environment is inviting, and the staff are readily available and eager to assist, particularly SHIERIE J. Her dedication to customer satisfaction and attention to detail are apparent, as she possesses extensive knowledge about all the products and addresses… Read more

inquiries thoroughly. She has transformed the store into a reliable destination for enjoyable shopping experiences. Additionally, the rewards and discounts provided to loyal customers enhance the value of shopping here. My family and I extend our gratitude to SHIERIE J.

Great service from Baby Kingdom – I had an amazing experience with the team at Baby Kingdom! They were so helpful when I was buying everything for our first baby. The communication was excellent both in-store and over the phone. I urgently needed some items I ordered online, and they did an outstanding job of locating the stock and ensuring it arrived on time. A special thanks to… Read more

the two delivery men—they were fantastic and made sure all the items were brought inside the house and handled with care. Baby Kingdom and their delivery service truly deserve five stars!

Amazing Assistance by Michelle – We came in on Sunday 17th November at around mid day and Michelle was absolutely amazing. She took her time with explaining everything to us in a detailed manner and was so patient with our many questions. As a first time parent, I could not have asked for a better experience. My partner and I even noted that we were so lucky to come across a… Read more

sales assistant that was so so helpful - we both agreed that it was best to grab everything we needed in the one go. If we hadn’t come across someone so helpful, we would have walked out empty handed. Just wanted to pass on my heart felt gratitude towards Michelle. I never usually leave reviews but the service we received was truly exceptional!

Highly satisfactory – Helen from the Baby Kingdom Bankstown, NSW store was amazing to assist us to purchase our Bugaboo pram. Highly rate the overall purchase experience.

A breeze to deal with – I am blown away by their impeccable customer services, and promt replies, they fixed an issue I had without any issue. Highly recommend baby kingdom .