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Baby Kingdom
3.4 from 95 reviews

Reviews

3.4

95 reviews
5
(44)
4
(12)
3
(6)
2
(5)
1
(28)
  • Product Quality
    2.6 (9)
  • Return Claim MadeYes (2) · No (7)
  • Shipping
    2.5 (4)
  • Customer Service
    1.8 (5)
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Ant

Ant

  • 3 reviews

Avoid Baby Kingdom and UppaBaby!

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationAlexandria
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Patty

PattyPerth, WA

  • 2 reviews

Terrible service and damaged items

published
Product Quality
Shipping
Return Claim MadeYes
Vixy

VixyNorthern Region, NSW

  • 2 reviews

Fast and Easy

published

I have ordered many small items including baths and linens, no big furniture items. But even still I received everything faster than expected. Had 3 orders from this shop and every one has been delivered efficiently and without issue. As I said, I didn't order large furniture items so I can't say how they are for delivery, but on all the small things Baby Kingdom is great! It is my go to store for baby things now.

Product Quality
Shipping
Return Claim MadeNo
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Terrible service

published

Delivery of my order was cancelled without notification as 1 product was unavailable. It wasn’t until I was enquiring about why I hadn’t yet received my order 5 days after receiving notification that my order had been dispatched that I was informed as to the reason why my order could hadn’t arrived. This order was from a gift registry in which they had the date of the event. I will now be attending the event without a gift. This is not good enough baby kingdom. I will never shop from here again

Maria Conti

Maria ContiSydney, NSW

Great assistance and service

published

We had a lot to buy and no idea where to start. The service was excellent! Served by a lady called Bini she was able to give us comparable information between brands to help us make our decisions. Made the entire process much easier

Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Sil

SilSydney, NSW

  • 4 reviews

Disgusting service Alexandria

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Disgusting service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationBankstown
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Elo

EloSydney, NSW

  • 7 reviews

Terrible

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationAlexandria
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Krissy

KrissyQueensland

  • 2 reviews
  • 3 likes

They took two weeks to post an item in spite of advertising they ship within two days.

published

The Baby Kingdom online store were difficult to deal with in that it took them two weeks to send my order with no actual reason for the delay. The item was in stock and their webpage says they ship within two days. I was most upset with their communication as they kept promising they would send it and then just didn’t. Eventually my husband called them after 2 weeks and repeated false promises in email and they sent the item. But it’s ridiculous it took that level of persistence from us to get it sent. It took 3 weeks to receive the pram and it would’ve been longer if we hadn’t continued to enquire. My pram is great but I won’t buy from them again.

Product Quality
Shipping
Return Claim MadeNo
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really good

published

If you go by the rules and read there terms and conditions, they will do the right thing by you.. happy with there business online! I would shop here again.

Product Quality
Shipping
Pree

PreeGreater Melbourne (Metropolitan), VIC

Fantastic service

published

I ordered a Baby Bassinet on Thursday Mid day to be delivered to Paddington Sydney. It was ready to be picked up from the Post Shop the very Next day. I am so very happy with the Excellent Service of prompt dispatch by Baby Kingdom and delivery by Australia post. Thank you very much to you both on a job well done.

Return Claim MadeNo
Ash

AshSydney

  • 4 reviews
  • 1 like

Great

published

Great customer service offered even though we went with no idea.Well looked after and happy customer.
Definately returning for more furnitures

Rebecca

Rebecca

  • 2 reviews
  • 1 like

Excellent service

published

Excellent service with caring management and staff that really go the extra mile for their customers. Huge selection of quality products at competitive prices.

Jay

JayPoint Frederick

Worst online delivery experience I have had

published

Purchased $369.99 Glider with a $65.16 delivery fee with detail ‘please do not leave unattended at drop off’ Received an order confirmation via email and then no correspondence re delivery. I Emailed 11 days later following up. No phone call or correspondence about the delivery, I just came home the next day to find the large parcel on my door step.
I have recently had my home broken into and have holiday plans coming up.
I would like to know if Baby Kingdom would have replaced this if stolen.

Cheap and quick delivery

published

Ordered Phil & teds highchair and got it in 2 days. Can't fault anything. Excellent work. One happy customer here

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Great Price and delivery

published

Ordered Bugaboo fox from website and arrived within 2 days. Everything was as requested and very happy with the deal on their website with flat rate shipping. Will be shopping online from here from now on. Thanks guys.

Great Service and Store Size

published

I was very impressed by not only the size of the Alexandria store but also the quality of the store layout and fixtures. I have been to other baby stores close to there that are extremely tight and cramped. All my furniture was delivered on time and without issue. Will recommend as it is not a run of the mill, generic baby shop.

Hanifa Saberian

Hanifa SaberianBella Vista

Worst experience for a first time mother

published
Sarah

Sarah

  • 2 reviews

Online order - very happy

published

I ordered a Baby Jogger City Mini GT online. When I ordered I noted that there would be a delay as they were out of stock of this colour for online orders and there would be a 2 to 3 week delay. Item arrived in the post (interstate) 10 days later!!

Kate

KateHurstville

  • 2 reviews
  • 4 likes

Excellent service!

published

I was at the Bankstown store yesterday and would like to say the staff are very knowledgeable, helpful and patient especially Daniella. I have come in twice and on both occasions she has been very helpful and found her to be very patient and she will go that extra mile to help you out. It’s not that often you see that anymore so thank you.

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Questions & Answers

gondy_2

gondy_2asked

Online store

Wanting to buy a bassinet for my steel craft compact strider but not sure whether to trust online or go to local baby winks and get them to order one in for me

1 answer
Pree
Pree

Have not ordered from baby winks .The order I placed online from baby kingdom was dispatched and collected the very next day .

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