Went to the store in Epping. No one would help me, all the staff members were more interested in what they were doing during the week. I felt intimidated because they kept staring at me as if they thought i would steal something. No one should ever feel like that!!
Excellent service, great range!
Today we drove from Bayside to Baby Mode in Sunshine, Melbourne to get an idea of what we needed for our baby due in May. We were greeted (but not overwhelmed and crowded) by very friendly staff upon arrival at a clean, well-laid out, large baby store. Staff member Kapila took her time to talk us through our options for prams, capsules, car seats and cots with impeccable knowledge of each item. She made everything very clear, knew the products inside out and explained all details we needed to make good choices that suited our lifestyle. We ende...d up leaving having purchased everything we needed when we thought we might just come and have a look. There was no pressure from the staff, they were patient and understanding. The January sale meant we made huge savings, with these the best prices we have seen anywhere. They also price match any other store. And a bonus, the store had toilets - much needed for expecting Mums! I would highly recommend this store to anyone, if you just want to browse or understand what you might need, and for great service and savings.
Best online service ever
The team went above and beyond in helping me to order a cot and mattress from interstate. From price matching to organising a quote and delivery from a different courier to cut the cost by more than half! Always amazing service over email and phone and couldn’t recommend them enough! Thanks team.
- Verified customer
Wonderful customer service and great prices
I shopped around for a bassinet mattress online and babymode had the most reasonable price and shipping fee. When the mattress arrived it had a small flaw and the staff were very friendly and obliging, and have organised a replacement through their supplier. Their communication was wonderful and I would have no hesitation in using this company again. Highly recommended.
- Verified customer
A joy to visit and shop everytime. Won't go anywhere else now!
David and his team from Sunshine should be commended in their approach to customer service. Every time we have been to Baby Mode (no matter how busy it may seem) there is always someone who will smile and acknowledge us, letting us know they will help us as soon as possible.
Kapila cannot be faulted in her product knowledge and she remembered us personally on each of our visits even though she was not the one to serve us each time. We were able to make a decision in our purchases quickly despite our non stop questions, due to her understandin...
Super fast customer service!
I needed to purchase the city mini pram and called the store to see if they had it in store as I required the pram within a few days prior to a holiday. The staff were so helpful and advised me that if I purchased the pram I would have it within 3-5 days. As soon as I paid, they dispatched the product immediately and I received it the next day. What was more amazing was Amy the staff member tracked my delivery and also contacted me to advise me of the delivery. excellent service, extremely helpful staff - going well above and beyond the requirements of their role! Thank you so much !
Outstanding service at Baby Mode Epping
We went there to shop on Sunday for the first time.
We were pleasantly surprised by the great and knowledgeable staff they have . We had no idea where to start at, but the friendly staff member spent almost 2 hours with us and at the end it was very easy for us to decide on cot, pram and car seat.
Dealing with them has been a refreshingly pleasant experience.
The prices are reasonable and affordable and they had everything in stock. Defiantly will be back.
We will recommend to everyone who is looking for a fantastic customer service experience and great baby products range.
Thank you Baby Mode Team
Unable to buy the bassinet of choice here in Perth due to stock shortage I phoned Melbiurne prior to ordering to check on stock availability. Not only was it available but the price was excellent with delivery, and Amy who I spoke with arranged for it to be despatched asap.
It arrived promptly and fortunately on the day of the early arrival of our little one.
Can't thank you enough. Brilliant service.
Top notch service with competitive pricing
We bought a glider chair from the online store. Marie, who responds to all the online inquiries, was extremely helpful and patient with all our questions. She was also honest about stock levels and dispatch delays (supplier's fault). Once the order was dispatched, the delivery was very fast as well. well done baby mode! Keep up the outstanding customer service!
Fantastic service, highly recommend this store to everyone. I don't live in Victoria so prior to purchasing my desired pram online I called up to enquire about it as it was a brand new model not yet readily available in Australia which means I was unable to view or try it prior to purchase. Baby Mode staff were so helpful, they answered all my questions about the pram & even price matched another online store. I purchased the pram through Baby Mode & it arrived 2 days later. Thank you Baby Mode!!
5 stars just isn't enough!
Thank you to the absolutely wonderful Baby Mode for making my online transaction stress free and so incredibly easy. I had viewed the mattress that I wanted and was happy it was on sale but devestated I wasn't closer to the store as postage was a annoying. (I'm all the way in QLD) . Baby Mode had asked me to contact them and I was so glad I did. They were able to go through a different delivery service and made my purchase including delivery $70 cheaper!!! This price including delivery was less expensive than the actual mattress at other stores...I had searched online. The last thing I wanted in between moving, being half way through my pregnancy and chasing a toddler around was the stress and heartache of not finding the mattress I needed for my baby due in October within my price range. I can't thank you enough Baby Mode for going above and beyond for me! Without a doubt in my mind I will be back for more purchases in the future.
This place is awesome
Its not often in this day and age that one comes across a company that is staffed by such competant and courteous people. Baby Mode is one such place. I have changed items on laybuy and ordered extra items. Nothing is too much trouble. They know their products and their stock. They are intelligent and well organised and are great at communicating They return calls when they say they will and provide pertinent information when necessary. Dealing with them has been a refreshingly pleasant experience.
Big Baby Store in Epping VIC
We have purchased from Baby Mode Epping few weeks ago. Its a big store with lots on range. Their prices are very competitive, and their customer service is outstanding, well above par compared to bigger chain baby stores in the area. Parking is super easy. The girls even went the extra mile and assisted us in taking the car seat & stroller out to our car to get a better understanding of how it would fit in.
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