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Baby Mode
4.7 from 36 reviews

See the Best Mother & Baby Shops in 2019 as rated by Australians on ProductReview.com.au.


Review distribution

5 star
4 star
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1 star


AnaGreater Melbourne (Outer), VIC

  • 2 reviews

Horrible Service


Went to the store in Epping. No one would help me, all the staff members were more interested in what they were doing during the week. I felt intimidated because they kept staring at me as if they thought i would steal something. No one should ever feel like that!!

Customer Service
Return Claim MadeNo
Store LocationEpping

Jac P

Jac PMelbourne

Excellent service, great range!



Quick delivery


Ordered twice already and delivery has been super quick and I am very happy with the product came packaged well

Leesa B

Leesa BMelbourne

  • 2 reviews

Would recommend


Great service from this company - very pleasent and helpful throughout the whole process. They are willing to go the extra mile for their customers and make sure they are happy.

Jordan H

Jordan HCanberra

Best online service ever


The team went above and beyond in helping me to order a cot and mattress from interstate. From price matching to organising a quote and delivery from a different courier to cut the cost by more than half! Always amazing service over email and phone and couldn’t recommend them enough! Thanks team.

El G

El GBrisbane

  • 2 reviews
  • Verified customer

Wonderful customer service and great prices


I shopped around for a bassinet mattress online and babymode had the most reasonable price and shipping fee. When the mattress arrived it had a small flaw and the staff were very friendly and obliging, and have organised a replacement through their supplier. Their communication was wonderful and I would have no hesitation in using this company again. Highly recommended.



  • Verified customer

A joy to visit and shop everytime. Won't go anywhere else now!


Super fast customer service!


I needed to purchase the city mini pram and called the store to see if they had it in store as I required the pram within a few days prior to a holiday. The staff were so helpful and advised me that if I purchased the pram I would have it within 3-5 days. As soon as I paid, they dispatched the product immediately and I received it the next day. What was more amazing was Amy the staff member tracked my delivery and also contacted me to advise me of the delivery. excellent service, extremely helpful staff - going well above and beyond the requirements of their role! Thank you so much !



  • 2 reviews

Outstanding service at Baby Mode Epping


We went there to shop on Sunday for the first time.
We were pleasantly surprised by the great and knowledgeable staff they have . We had no idea where to start at, but the friendly staff member spent almost 2 hours with us and at the end it was very easy for us to decide on cot, pram and car seat.
Dealing with them has been a refreshingly pleasant experience.
The prices are reasonable and affordable and they had everything in stock. Defiantly will be back.
We will recommend to everyone who is looking for a fantastic customer service experience and great baby products range.

Thank you Baby Mode Team

Fantastic service and fast delivery


Would recommend baby mode online to anyone great service and fast delivery ordered online Saturday pm and received tuesday am

Brilliant Service


Unable to buy the bassinet of choice here in Perth due to stock shortage I phoned Melbiurne prior to ordering to check on stock availability. Not only was it available but the price was excellent with delivery, and Amy who I spoke with arranged for it to be despatched asap.
It arrived promptly and fortunately on the day of the early arrival of our little one.
Can't thank you enough. Brilliant service.



  • 8 reviews
  • 1 like

Quick delivery, excellent prices


Very happy with this company, they shipped the product out and I received it within three days of my order. The product and shipping were well priced.

What amazing service Baby Mode


What awesome service - within 48 hours of an email to Baby Mode a Pacapod Oban bag that was sold out Australia wide after I called many companies had arrived at my house. It was a better price than any other company . Thanks Marie ! A+++++++++++ service !


MarvindellGreater Melbourne (Metropolitan), VIC

  • 6 reviews

Top notch service with competitive pricing


We bought a glider chair from the online store. Marie, who responds to all the online inquiries, was extremely helpful and patient with all our questions. She was also honest about stock levels and dispatch delays (supplier's fault). Once the order was dispatched, the delivery was very fast as well. well done baby mode! Keep up the outstanding customer service!

Fantastic service!


Fantastic service, highly recommend this store to everyone. I don't live in Victoria so prior to purchasing my desired pram online I called up to enquire about it as it was a brand new model not yet readily available in Australia which means I was unable to view or try it prior to purchase. Baby Mode staff were so helpful, they answered all my questions about the pram & even price matched another online store. I purchased the pram through Baby Mode & it arrived 2 days later. Thank you Baby Mode!!

Excellent Customer Service


The customer service is excellent. Stock is well priced and it's such a pleasure to shop there. Worth the trip across town for me.

Emily S

Emily SQueensland

5 stars just isn't enough!



KariniseGreater Melbourne (Outer), VIC

  • 9 reviews

This place is awesome


Its not often in this day and age that one comes across a company that is staffed by such competant and courteous people. Baby Mode is one such place. I have changed items on laybuy and ordered extra items. Nothing is too much trouble. They know their products and their stock. They are intelligent and well organised and are great at communicating They return calls when they say they will and provide pertinent information when necessary. Dealing with them has been a refreshingly pleasant experience.

  • Verified customer

best customer service ever!


The customer service at Baby Mode was exceptional. Quick and effective, well priced and had stock of hard-to-get items. Thumbs up from me guys :)

Big Baby Store in Epping VIC


We have purchased from Baby Mode Epping few weeks ago. Its a big store with lots on range. Their prices are very competitive, and their customer service is outstanding, well above par compared to bigger chain baby stores in the area. Parking is super easy. The girls even went the extra mile and assisted us in taking the car seat & stroller out to our car to get a better understanding of how it would fit in.

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Baby Mode Online store

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Baby Mode Physical store

Baby Mode Physical store

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