Baby Monitors Direct

Unable to contact – Purchased the Luvion monitor from this company! One of the cables has stopped working and charging the monitor. I can’t access there website, emails are bouncing back and can’t find a number to call. Would never purchase from this company again!

Terrible Customer Service – Product took a long time to arrive and I have since had issues with the monitor after less than a year and cannot get hold of anyone to fix the monitor. There is supposed to be a 4 year warranty but I cannot reach anyone. It has been months of trying to contact. I would never buy again. Please buy from a reputable company not this one.

DO NOT purchase from this site - bad warranty – It's looking like it you've received a perfectly working monitor, you won't have any issues with the business. But buyer beware, if you need contact them for any sort of warranty claim, you will more than likely not have the issue fixed OR they will make it sound like you're doing something wrong with the device.

Excellent customer service – Baby monitors direct has a large variety of products and amazing customer service. I highly recommend them as the delivery was super fast and the products are of a high standard.

Luvion supreme baby monitor – Very happy with out Luvion supreme connect. I would certainly recommend to others. Baby monitors direct have been helpful with their service even sending me a spare part when needed

Great After Sales Service – Purchased a Luvion Supreme Connect baby monitor. Baby Monitors Direct were great with after sales support. Good shipping speeds, I would recommend purchasing your baby monitor from Baby Monitors Direct.

Shysters – Baby monitor they sent failed to work shortly after delivery. The battery of the parent unit ran flat and couldn’t be recharged. Raising a complaint by email received the response that they hadn’t been able to reach us by phone;, rather than addressing the complaint they dodged and weaved. We sought a refund and had consumer law quoted back to… Read more

us that the *business could choose whether to repair or replace (it’s called “consumer” law as it’s there to protect the consumer!). They did everything they could to avoid acknowledging the problem in writing, always wanting to defer to phone calls. Repeated requests on our part for a refund were met with the direction to contact Consumer Affairs. We sent back the faulty product and again requested a refund. After delivery was confirmed, and a week and a half of unanswered emails requesting the refund, we received back the faulty product with a rude note saying there was nothing wrong with it and we should ‘plug it in the right way’. Cheats and hustlers, shysters.

Avoid.

Product never arrived, customer service lacking – Ordered a baby monitor almost 3 weeks ago now. Figured since it was the holiday period that maybe the parcel had been delayed. I called a few times to see where my order was and was met with a voicemail that seemed to be someone’s personal phone. After emailing I got a three word reply ‘will follow up’. Well, two days on and no follow up. Emailed… Read more

again and finally received a call to advise the parcel had been lost and the item was out of stock so I couldn’t get a replacement. I’ve been told I’ll receive a refund. What a waste of time. Would steer clear of this ‘business’.

Horrible customer service – I was quite happy with this company until something went wrong, that’s when their customer service fell apart. The baby monitor I received was damaged and we were unable to access the battery compartment so we needed to return it. I also questioned the range of the monitor. The email replies were short and unhelpful, [name removed] phoned… Read more

me and was helpful. Instructing me to return it, send them the receipt for the return postage so that they can reimburse it. They would test the monitor when they receive it and we would go from there.

After two weeks and a few ignored emails I finally got a response from the company. Stating that they had received the monitor and it worked fine, no mention of faulty battery compartment. A couple of days later I received the refund for the monitor but not postage.

The company is now ignoring my emails to follow up on the postage refund for the faulty item.

I would not recommend this company, I am sure if the monitor was not broken we would have been pleased with this transaction. Instead we have experienced terrible customer service, have no baby monitor and are down the money it cost us to return the faulty item.

Excellent products and service – Purchased a Luvion monitor, couldn’t be happier. All worked perfectly, delivery was fast. Had a problem with WiFi once we changed to NBN. Contacted BMD, they responded within 1 hour, and I was able to fix the problem, which was with my network name and frequency. All sorted, couldn’t be happier with the service I’ve received.

Excellent service – Purchased a Luvion Baby Monitor. Quick delivery and monitor is wonderful. Called as I had a problem with using a function. Was how I was using it, not the product. Chris offered excellent customer service and I got it working 10/10

Help was excellent – I required a replacement battery for my monitor. Because my monitor was old, BMD didn’t have the battery on their webpage so I called. Chris was more than helpful in sending out the battery I required for the newer model with an additional part to match my monitor. It arrived and was easy to fit.

Great company to deal with – Baby Monitors Direct have been great to deal with, I was accidentally charged twice for my order and contacted the company who promptly replied to my email and organised a refund. Chris contacted me months later to see how we are finding the Luvion Grande Elite 3, you don’t receive customer service like that very often these days. Have recommended this company and product to family and friends.

So HAPPY with our purchase! – BMD have been fantastic. We initially ordered a Luvion product, which unfortunately was out of stock. Chris from BMD personally called us and offered a better product in stead and spent the time explaining the new monitor and how it stacked up against the competition. His knowledge and advice was fantastic. We ended up with the Luvion GE3 which is… Read more

outstanding! The basttery life, quality of the camera (especially night mode) the resolution, everything about it is high quality and highly recommended. I have 2 sisters with newborns as well, and both have Oricom baby monitors and there is no comparison in quality to the Luvion one that I have. Additionally, they were the same price! Just goes to show how much baby bunting rip you off and sell sup par monitors. I was also followed up by Chris very recently to make sure I was still happy with my product. Very good service. Thanks Chris and thanks BMD.

After 5 years still going strong!!!! – 5 years ago i did my research and ended up purchasing a Luvion baby monitor from these guys- had some of the best service- fast communication- prompt delivery and got delivered a great quality baby monitor. Nothing was ever to hard- i had after sales questions an was answered in a timely and professional manner. I am due to have another child and… Read more

my Luvion monitor is still in perfect condition to be able to use again. The only thing- i needed a new battery for the parent unit. After running around in SA getting no response from battery shops i decided to contact Chris whom i originally dealt with 5 years ago. Chris was shocked i still even had a unit of this age an was happy to hear it was all still working perfectly other than the battery. Chris went above and beyond and has sourced a battery for me with in a day. Thankyou for everything you have done for me

Great to deal with – Very impressed with how BMD dealt with my situation when my monitor stopped working. They assessed it quickly to determine that it could not be repaired and then shipped me a cheaper replacement monitor free of charge the very next day, even though my original one was out of warranty! Fantastic service, definitely recommend.

Luvion Monitor and Hello Baby Monitor – We purchased a Luvion Grand Elite monitor in 2011 and only just 2019 has it stopped working - incredibly impressed with it! We have used to have a video monitor on one of my children for a medical condition and the quality and responsiveness of the monitor. Yes they are a little more expensive than the other 'common' brands but the quality far… Read more

outweighs the additional small cost. When our Luvion decided to retire I left a message to discuss the monitor range, on a weekend, and Chris contacted us back immediately. New Hello Baby was express posted on the Monday, received Tuesday. Very happy with the quality and customer service we have received from Baby Monitors Direct!

Perfect Product for us! – We purchased the hello baby monitor after doing alot of research on a baby monitor that suits our needs. We purchased the monitor at baby monitors direct website, the price was fantastic with 5yrs warranty compared to other websites/baby retailers. The delivery was fast and customer service was fantastic! We are really happy with our purchase at baby monitors direct and highly recommend! Competitive price and great service!

Above and Beyond – I found Baby Monitors Direct via a google search and I am so thrilled with their service. The Luvion monitor we purchased is superb and gives us peace of mind. The service was excellent, product was delivered quickly and when contacted 12 months later with a battery problem it was rectified immediately.

replacement monitor – I purchased a monitor two years ago and the port where u plug cord into charge had stopped working . i rang chris who then replaced monitor straight away. great service and fast change over. very professional. Monitor and cameras for the luvion are amazing

Luvion Prestige Touch Baby Monitor replacement battery – 4 years ago we purchased a Luvion prestige touch baby monitor & 2 cameras from Baby Monitors Direct. We were very happy with the product which arrived promptly. Last week I purchased a replacement battery for the monitor. Upon receiving it I realised the replacement battery didn’t fit as the monitor had been updated since purchasing 4 years ago. I… Read more

called baby monitors direct & left a message. Chris returned my phone call & explained that he had just put in the mail an adapter which will enable the battery to be used. I was very impressed with the customer service & way in which he went out of his way to assist.

Terrible customer service and communication – I purchased a monitor and WiFi bridge on the 8th of April 2018, payment was processed but order status just said pending, after about a week I emailed them to find out what was happening, all I get back was ‘someone will give you a call’, Another two days passed before I was called and given an excuse about the wrong shipment received which I… Read more

gave the benefit of the doubt and said I would wait for the correct stock which I was told would be by the end of May.

Two months on after several unanswered phone calls and emails I get a response of ‘shouldn’t be too much longer’

I am still waiting for my purchase or even any updates on my order and I still can’t get a phone call answered.

Will be asking for a refund if I don’t hear anything soon.

I can’t vouch for their products I’m sure they are great but they have very poor customer service and communication skills and I won’t be shopping here again sorry.

"Customer service" isn't a term this company understands – I purchased a Luvion baby monitor from [name removed] and his team a bit over a year ago. It's recently had some issues and since it's covered by a 2 year warranty I reached out to [name removed] via email to request the process to have it repaired/replaced. My email went unanswered, as did the two follow up emails, despite them all being read… Read more

(email tracking shows me they've been opened). I've called as well to no avail. Possibly the worst customer service ever experienced. Will never, ever recommend this company, and in fact, I'll go out of my way to tell people to avoid them at all costs.

Excellent and Speedy Service – I have purchased 2 monitors over the last 6 years from this company. Products have always been delivered on time. I had a query about one of my purchases and when I spoke with Chris he was very helpful. I highly recommend purchasing from this online store.

Excellent service – I have purchased 2 monitors from bmd now over the last 2 Year’s and both times have received my products in good time and with a friendly service when I called. They are helpful and knowledgeable on the products they have.

Very helpful and efficient – Great service. Fast and efficient delivery. I have purchased this monitor and subsequently, an additional camera (third) through bmd and found that nothing was too much trouble. Highly recommend

Excellent Service – Baby monitors direct had great customer service, easy to order and affordable. Also had quick delivery without any hassles. Im a repeat customer i recently purchased the second camera for my luvion supreme connect baby monitor i love it.

Repeated Happy Customer – For our first child we bought the Grand elite baby monitor, and it was great, did the job. For our second child we bought another camera and upgraded to the Luvion Supreme connect, and now for our third child we have added the wifi bridge. We live remote in Central Australia and have always had great customer service and fast delivery which is… Read more

great when you don't have access or choice. We ordered the wifi bridge because the battery had stopped working after such a long time, but BMD were so nice and also sorted us out with a battery. I am so glad I didn't even bother looking elsewhere for anything when baby 3 came along.

Fantastic Product, very helpful staff with fast turn around – We absolutely LOVE our baby monitor that we purchased from Baby Monitors Direct (Luvion Prestige Touch 2). We did have a small technical issue which meant we had to send the monitor back which was on warranty for 3 years (which is excellent). The staff members called me the second the product arrived and sent me a new one without hesitation. Very helpful and very knowledgeable!

Excellent customer service – Baby Monitors Direct had the best price on the product I wanted, answered all my questions promptly and delivered the baby monitor quickly and in good condition. Excellent service - I wouldn't hesitate to use them again.

Great customer service – I've purchased a baby monitor 2.5 years ago and now an extra camera and my products have come to me quickly after I've ordered online. Both times I've had a question regarding my purchase and I've had quick responses from BMD.

Baby Monitor Specialists – Great customer service, advice and product knowledge. I have purchased other products from Baby Monitors Direct with consistent satisfaction. Highly recommended for helpful advice and quality products