1 photo
Baby Online Direct

Baby Online Direct

4.8 from 28 reviews · View Statistics
See the Best Mother & Baby Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Baby Online Direct

Reviews

4.8
28 reviews
  • Product Quality
    5.0 (4)
  • Return Claim MadeYes (0) · No (3)
  • Shipping
    5.0 (4)
Previous
Next
mal
malGreater Melbourne (Metropolitan), VIC

So glad I found BabyOnlineDirect.com.au

published

babyonlinedirect.com.au & Baby Direct are TWO different companies.

I called www.babyonlinedirect.com.au thinking it was Baby Direct to give them an ear full as my order had not been refunded and l have been promised multiple time it would be. The whole process took 3 months to finally get my refund.

The girl on the phone said they get many calls looking for Baby Direct Ringwood or Hoppers Crossing. She was so helpful and suggested some advice.

I ended up ordering from them and got my Britax Maxi Guard in Black within the week.

If you need Baby Gear give Baby Online Direct a call [Contact Number Removed]

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Baby Online Direct
David A.Baby Online DirectSend a private message

Hi Mal, glad we could assist you with your purchase. Hope your little one enjoys her seat. Its a great quality car seat. Thanks again.

Similar opinion? Write a review on ProductReview.com.au!
Sarah
SarahGreater Melbourne (Metropolitan), VIC

Well priced, items as described and great service

published

We got a baby capsule and adaptor for our pram. Price was the cheapest in the market incl shipping. Customer service was quick, they emailled straight away to do the verification process (just gave them a utility bill) and it was shipped next day. Definately recommend especially for those higher price point items. Wish i discovered them before i brought the pram!!

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!

Wonderful customer service

published

The customer service and response time has been fantastic, they tried to call me and contacted the supplier to provide a replacement mattress. I'd absolutely recommend the company and will be purchasing from them again

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Denise and family
Denise and family
  • 2 reviews
  • 2 likes

5 starts for reasons

published

Best pricing online I found for my car seat I purchased, Fast and cheap shipping once ID check was done, friendly customer service , quick and helpful reply .
Definitely recommend Baby online direct

Product Quality
5/5
Shipping
5/5
Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Online Direct compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Sarah11
Sarah11Perth

Great Communication and Product

published

The communication and product I received was great! I received a phone call (which I did not expect) shortly after making my purchase to confirm shipping details and even let me know that they now had a slightly cheaper price on the pram I was ordering and were offering to refund me so I could re-purchase at the lower price. The product was delivered on time and in great condition. I was a little worried after reading some reviews on the company on forums and other review sites however I'm glad I ignored them and went ahead with the purchase. They even followed up to check that the delivery had been received and that I was happy with the Item.

Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Selling product out of stock

published

I have placed an order of a baby bath on 18/11/18, after a week on 23/11/18 I havent received any email so I rang and got advised it’s out of stock. Finally it got sent out via Australia Express Post but to a wrong address. On 7/12/18 I finally received the bath and it just looks like a second hand one (I wish somewhere I can upload picture, 9 black scratches all over the bath with no wrapping in the box). 19 days delay and with a product quality like this, my worst online shopping experience so far!

Similar opinion? Write a review on ProductReview.com.au!
Amanda
AmandaLaunceston

Excellent Customer Service

published

I urgently needed a particular item before I went away for the weekend. The customer service was brilliant, and the item was express posted and arrived in plenty of time. I spoke to a couple of different staff while organising this, and every staff member was exceptionally helpful. Amazing customer service

Similar opinion? Write a review on ProductReview.com.au!
Gertie
GertieBrisbane

Fantastic customer service

published

I confused matters when I ordered by giving 2 different delivery addresses. I received a prompt email seeking clarification. I phoned to clarify the matter and asked if the item could be despatched promptly. I was reassured and told it would be posted that day ( from another state). I was gobsmacked to receive an email to say it had been delivered the next morning. Very helpful staff member on the phone (sorry I can’t remember name) PLUS fantastic service in getting it to my door the next day. Well done team. The product is excellent and was promptly put to use the same day. Thank you so much.

Similar opinion? Write a review on ProductReview.com.au!
Nikky
Nikky
  • 3 reviews
  • Verified

Great quick delivery and customer service

published

Michael was very helpful when we were unsure how to make the recline function on the pram we bought work.

Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Online Direct compares to other Mother & Baby Shops

Know better, choose better.

Compare all
Saul
SaulGreater Melbourne (Inner), VIC
  • 9 reviews
  • 6 likes
  • Verified

Outstanding service, fast delivery

published

We bought a stroller off the website - turned out to have just gone out of stock. Within 24 hours of clicking 'purchase' I had been emailed by one of their staff and a solution had been arranged (they had an ex-display model of that particular stroller that they offered to me at a good discount). The product arrived a few days later, in as-new perfect condition and they followed up to make sure we were happy. Based on my experience I can't recommend these guys highly enough, they did an outstanding job.

Similar opinion? Write a review on ProductReview.com.au!
Toni
ToniSouth Yarra
  • Verified

Customer Service that goes above and beyond!

published

I recently purchased a bassinet from Baby Online Direct at a great price and from the moment I called, they were extremely helpful. Nothing was too hard or complicated. Not only were they able to arrange the delivery of the goods so I wouldn't have to go to a Depot (by foot) if I wasn't at home at the time of delivery, they also followed up with a phone call to ensure I received the Bassinet without any issues. Thanks so much to Amy and the team! I would definitely recommend anyone to buy from Baby Online Direct!!

Similar opinion? Write a review on ProductReview.com.au!
olric
olricHawkesbury
  • 3 reviews
  • 6 likes

Great Service

published

We bought online on Saturday at Lunchtime. The product arrived onTuesday from interstate. Now considering we could not reasonably expect our order to be processed until Monday morning,the advice that it was despatched on Monday and Toll delivering on Tuesday lunchtime was amazing service. Oh and the chair is pretty good too.

Similar opinion? Write a review on ProductReview.com.au!
Mother & Baby Shops

Find out how Baby Online Direct compares to other Mother & Baby Shops

Know better, choose better.

Compare all

Great service, great experience

published
Similar opinion? Write a review on ProductReview.com.au!
T.F
T.F
  • 2 reviews

Excellent service and prices

published

I ordered the veebee baby cocoon I haven't used it yet but I want to say it was a great buy good price and quick postage.

Similar opinion? Write a review on ProductReview.com.au!

Fast and efficient

published

The site works really well and is easy to navigate. My order arrived within 48hrs and I had plenty of notifications of its progress along the way!

Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Nat
Natasked

I recently ordered a pram and I received an email requesting for a copy of the ID to match the card used to purchase the pram to be sent through first. This has made me very iffy as I've never had to do this with online ordering before.
Anyone had to do this?

2 answers
LIW
LIW

Yes I did too and it's fine. Just show your ID card not the bank card, so long as you used your bank card. If you used someone else's then use their ID card

Teresa Day
Teresa Day

Get an answer from our members and Baby Online Direct representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.