Baby Online Direct

Great customer service – Michelle helped me choose the best car seat for my toddler over the phone. Ordered seat express. Order was dispatched same day, recieved the next day. Very happy!

They sell what they don't stock – Bought a car seat..after 3 weeks they said they don't have stock and wait... I waited, then said they don't have that color... i said OK.... just give me a car seat.... then they said there is further delay... I got refund after 1.5 month ... never buy anything from them

Extremely fast shipping. Exceptional service – I purchased a Maxi-Cosi Car Capsule from this store and was very impressed with the service I received. Shipping was extremely fast and the price was right. I would purchase from this company again.

Excellent Customer service!! – Great customer service !!Super fast prompt delivery couldn't fault this company 10/10 Show reply

Wonderful customer service and great pricing – Baby Online Direct provided great communication and prompt delivery at a competitive price

So glad I found BabyOnlineDirect.com.au – babyonlinedirect.com.au & Baby Direct are TWO different companies. I called www.babyonlinedirect.com.au thinking it was Baby Direct to give them an ear full as my order had not been refunded and l have been promised multiple time it would be. The whole process took 3 months to finally get my refund. The girl on the phone said they get many… Read more ·  1

calls looking for Baby Direct Ringwood or Hoppers Crossing. She was so helpful and suggested some advice.

I ended up ordering from them and got my Britax Maxi Guard in Black within the week.

If you need Baby Gear give Baby Online Direct a call [Contact Number Removed]

Well priced, items as described and great service – We got a baby capsule and adaptor for our pram. Price was the cheapest in the market incl shipping. Customer service was quick, they emailled straight away to do the verification process (just gave them a utility bill) and it was shipped next day. Definately recommend especially for those higher price point items. Wish i discovered them before i brought the pram!!

Wonderful customer service – The customer service and response time has been fantastic, they tried to call me and contacted the supplier to provide a replacement mattress. I'd absolutely recommend the company and will be purchasing from them again

5 starts for reasons – Best pricing online I found for my car seat I purchased, Fast and cheap shipping once ID check was done, friendly customer service , quick and helpful reply . Definitely recommend Baby online direct

Great Communication and Product – The communication and product I received was great! I received a phone call (which I did not expect) shortly after making my purchase to confirm shipping details and even let me know that they now had a slightly cheaper price on the pram I was ordering and were offering to refund me so I could re-purchase at the lower price. The product was… Read more

delivered on time and in great condition. I was a little worried after reading some reviews on the company on forums and other review sites however I'm glad I ignored them and went ahead with the purchase. They even followed up to check that the delivery had been received and that I was happy with the Item.

Selling product out of stock – I have placed an order of a baby bath on 18/11/18, after a week on 23/11/18 I havent received any email so I rang and got advised it’s out of stock. Finally it got sent out via Australia Express Post but to a wrong address. On 7/12/18 I finally received the bath and it just looks like a second hand one (I wish somewhere I can upload picture, 9… Read more

black scratches all over the bath with no wrapping in the box). 19 days delay and with a product quality like this, my worst online shopping experience so far!

Excellent Customer Service – I urgently needed a particular item before I went away for the weekend. The customer service was brilliant, and the item was express posted and arrived in plenty of time. I spoke to a couple of different staff while organising this, and every staff member was exceptionally helpful. Amazing customer service

Fantastic customer service – I confused matters when I ordered by giving 2 different delivery addresses. I received a prompt email seeking clarification. I phoned to clarify the matter and asked if the item could be despatched promptly. I was reassured and told it would be posted that day ( from another state). I was gobsmacked to receive an email to say it had been delivered… Read more

the next morning. Very helpful staff member on the phone (sorry I can’t remember name) PLUS fantastic service in getting it to my door the next day. Well done team. The product is excellent and was promptly put to use the same day. Thank you so much.

Great quick delivery and customer service – Michael was very helpful when we were unsure how to make the recline function on the pram we bought work.

Outstanding service, fast delivery – We bought a stroller off the website - turned out to have just gone out of stock. Within 24 hours of clicking 'purchase' I had been emailed by one of their staff and a solution had been arranged (they had an ex-display model of that particular stroller that they offered to me at a good discount). The product arrived a few days later, in as-new… Read more

perfect condition and they followed up to make sure we were happy. Based on my experience I can't recommend these guys highly enough, they did an outstanding job.

Customer Service that goes above and beyond! – I recently purchased a bassinet from Baby Online Direct at a great price and from the moment I called, they were extremely helpful. Nothing was too hard or complicated. Not only were they able to arrange the delivery of the goods so I wouldn't have to go to a Depot (by foot) if I wasn't at home at the time of delivery, they also followed up with a… Read more

phone call to ensure I received the Bassinet without any issues. Thanks so much to Amy and the team! I would definitely recommend anyone to buy from Baby Online Direct!!

Great Service – We bought online on Saturday at Lunchtime. The product arrived onTuesday from interstate. Now considering we could not reasonably expect our order to be processed until Monday morning,the advice that it was despatched on Monday and Toll delivering on Tuesday lunchtime was amazing service. Oh and the chair is pretty good too.

Great service, great experience – I bought a Babylove EzyCombo car seat but, once it had been delivered, I realised that I should have bought a Safe N Sound Hi-Liner instead. The staff were very understanding about the mistake I had made and really worked hard to help me to resolve this. It was easy to reach them via phone and email and not only did they help me to organise the… Read more

exchange but they also spent time making sure that the return postage cost me as little as possible and that it was as convenient as possible (I am in Tassie and they are in Vic). I am impressed with this online store - the speedy delivery, great communication and especially their understanding and help regarding the return I needed to do. I can highly recommend this store. In fact, I never write reviews but thought I would like to just this once after the exceptional service I received.

Excellent service and prices – I ordered the veebee baby cocoon I haven't used it yet but I want to say it was a great buy good price and quick postage.

Fast and efficient – The site works really well and is easy to navigate. My order arrived within 48hrs and I had plenty of notifications of its progress along the way!

Best customer service! – I'm a new first time mum, and the idea of buying a car seat was very overwhelming... There are so many out there and so many are similar that I was going a little crazy!! But after a call to Baby Online Direct, Marie was able to talk me through some of my questions and concerns. Then a couple weeks later when I finally overcame my… Read more

indecisiveness and decided to order we were a little pressed for time. So I call Marie again to check if we would have the car seat within a week and she said she would have it posted that day!

We received it three business days later!

Thank you so very much for relieving some of the anxiety that comes with new babies, and making decisions!!

Excellent – Thankyou for my bassinet, excellent customer service. Great price, $20 cheaper than local Target. Highly recommend. Next I shopped at Bedding Square and was ripped off.

Great online baby store – Absolutly recommend this online store. Cheap prices, Great communication and fast shipping with Australia post. We will shop here again for sure.

Delivery Service – The personal service via email & phone was wonderful & friendly and the delivery incredibly prompt. I needed the item in a hurry and the staff went out of their way. The price was the best available for the item too. :)

Fantastic customer service, fast delivery, excellent product! – I'm very happy with my experience with Baby Online Direct. I got the pram I wanted for about $100 less than the price they were selling for everywhere else. The delivery was so quick and when I had a question about the item, the response was prompt and helpful. I definitely recommend Baby Online Direct and will buy from here again!

Amazing service – Thank you for the best service, competitive prices and an affordable delivery fee. We received our two car seats one day after ordering - amazing! We were able to easily communicate with Baby online direct and they responded promptly to our correspondence. Highly recommended! Thank you. We will remember you for future purchases for our twin babies.

Great Australian customer service! – After finding a fault with a product on delivery, baby online direct staff were happy and efficient in helping to organise a replacement. They didn't make me feel like my complaint was unwarranted or question if the product fault was caused by me, like so many other retailers!

Would definitely recommend – After having a negative experience with another online baby store, I was extremely cautious about buying online again. This store was excellent. When I was searching through their online store, it showed that there was only one of the car seats that I wanted left. I made my purchase and checked the following day to see if the website now showed… Read more

that I had been bought (the other online store didn't list items as in or out of stock, meaning you can wait weeks for stock to come in, or not receive it at all). It did. I appreciate that it doesn't advertise products that it doesn't actually have. My order arrived within 7 days. Thank you so much, Baby Online Direct. Will definitely buy from you again. Accurately advertises whether or not items are in stock, fast delivery

Fantastic service – As well as a fantastic value product that was hard to find elsewhere, the customer service i experienced with this website was beyond parallel - i was reluctant to buy online initially as in the past i've had bad experiences (with a different baby supply website) with couriers who didn't come when expected, rude, etc etc - but after writing an… Read more

email to baby online direct, they got in touch with me, arranged for a courier (From a different company from the one i had a bad experience with!) to come to my house at a time and date that suited me. Unheard of! And all with courtesy and a smile, as if it was no problem at all. Amazing. Would highly recommend, it's so nice to come across people who take pride in their work. Thanks for making my life just a little bit easier! Service with a smile!

Extremely Fast and Efficient – Ordered the Mamaroo from Baby Online Direct. Received in 7 days (we are in North QLD). Product perfect and exactly as described. Great Customer Service and very efficient in replying to any questions I had. Easy Payment. Would deal with company again in a heartbeat and will be telling everyone who will listen to do the same. 10/10

Excellent customer service – Excellent customer service! We were very happy with the level of service they provided, they were very helpful, understanding and always had quick responses to our queries. We live in Brisbane and they have dispatched the pram without extra cost. They do fast deliveries. We are very happy with this website and I would recommend to anyone who wants to buy baby stuff online, go with babyonlinedirect.com.au.

Babyonlinedirect great communication & fast delivery – Anyone look at buying baby goods online should consider looking at babyonlinedirect.com.au . I rang for a stock update because I had been given the run around before from online baby stores regarding availability and delivery. I rang left a message and 10 minutes later got a call back from a very helpful gentleman who confirmed they had the porta… Read more

cot i wanted in stock. I then went online that night purchased the item. I immediately got an email back with all my order details confirmed. Next morning I received another email tell me my goods had be dispatched and the email also had tracking information. The following day after that I received the porta cot at my work. (I work in Melbourne CBD) I could not believe how great the service was. I even rang them the next day to thank them for the great experience. They seemed genuinely happy to hear back from me. Highly Recommend This Site. great communication & fast delivery

Perfectly Priced and Fast Delivery – I came across this store after an extensive search via Google meaning I had to navigate quite a pages until I came across them. I was after the Baby Love Ezy Combo Booster car seat for my son. Baby Bunting had just advertised it in their catalogue for $189 and were sold out both in store and online after 2 days. After looking at other stores which… Read more

either had the seat at full price $200+ or were out of stock I came across Baby Online Direct. Not only did they have it in stock they were nearly $20 cheaper than BB and half the shipping cost. I received my well packaged car seat by courier 2 days after purchasing. A few days later I bought a Steelcraft Agile Plus stroller from them which also was cheaper than anywhere else and I received that 3 days later by courier too. All in all a great shopping experience from this store. They are only a small store and don't have a big range of items but definitely worth a look. Great Prices and Fast Delivery