Baby & Toddler Town

Excellent customer service – I ordered a double pram from Baby & Toddler Town's online store because of their competitive price and delivery fees. It was delivered only a week later and in great condition. After unpacking and assembling the pram I realised it was too small for my eldest child. I contacted Baby & Toddler Town's support and they agreed to exchange the pram for… Read more

a larger model after I had returned it. Their support provided excellent guidance throughout this process and exceed all my expectations. The process of returning the first pram and receiving the second was quick and efficient. I highly recommend purchasing from Baby & Toddler Town's online store.

So bad I thought it was a scam – Buying a car seat from Baby & Toddler Town in 2019 was by far the worst online shopping experience of my life. I first ordered the car seat on 30 June. I didn't receive it and I made multiple attempts to contact them, first to enquire about my order and then to cancel it. I sent multiple emails and website messages, and called multiple times but… Read more

there was never an answer. I left multiple voicemail messages which were also completed ignored.

As the website therefore seemed like a scam, I sought advice from my bank and they suggested I dispute the transaction, on the grounds that the goods were not received. That dispute was successful. And again, I did not hear anything from Baby & Toddler Town.

By this point, I had purchased an identical carrier from a much better online retailer, as my wife's due date was fast approaching. I could not believe it when the Baby & Toddler Town car seat then showed up at my office, weeks late and without warning. And again, there was no other communication from them at this point.

Then they FINALLY contacted me weeks after that. It was on the day my wife was admitted to hospital with pre-eclampsia - a missed call with no voicemail and no email follow up, and I didn't know it was them at the time.

Their second attempt was the DAY MY BABY WAS BORN! It was their very first written message to me since I placed the order and it was threatening me with the POLICE! It was disgraceful.

They only redeemed themselves slightly with their assistance in returning the car seat to them, but WAY too late for me to even consider buying anything from them again.

Great prices and fast shipping! – I’ve now made multiple purchases from baby and toddler town online and highly recommend! Coming from a town without any big stores or specialty baby stores the massive savings and free delivery is an added bonus! Recently I have purchased and infasecure Quattro Vogue after my baby outgrew his capsule! I love it, perfect with my toddlers evolve vogue also from baby and toddler town. Did I mention fast & free shipping? :)

Amazing customer service – I ordered a second seat for my strider compact deluxe, but couldn’t add to my cart for shipping. I called to ask why and they fixed the issue making it able for me to purchase and have posted. Amazing service and extremely helpful staff. Quick post. Highly recommend.

Very good deal, and nice customer service! – Wanted to purchase a Bugaboo stroller because Baby & Toddler Town had such great prices and I had a physical gift card as a baby shower present. I couldn't use the gift card anywhere as there wasn't any stores in Qld but the customer service lady was so nice and understanding over the phone and helped me to put it through. The stroller was out of… Read more

stock for a short while but they sent out my stroller as soon as it was back in stock, worth the wait! I'm loving my new Bugaboo purchase from them!

Absolute disgrace of a business – Pity I cannot give it zero stars!! Wishing I had looked up reviews before going to this store and wish I had trusted my gut -not only was I in the store for almost 45mins, I was the only person (other than my sister ) in the store , nobody asked if I needed help . then waited nearly 10minutes for the staff to get off the phone to place my order… Read more

, I wanted to put a car seat on layby -which was told that yes indeed it was in warehouse stock , and asked to pick it up in the next 2 weeks - no worries she says as it is in warehouse stock all I needed to do was call when ready to pick up and will have it ready to go, ring up Monday 25th to pay rest of money and organise to pick up from the warehouse , nobody answers, left message , no call back . Find out on Friday arvo that the store has gone into administration and feeling thankful that I didnt leave more money , but I am still $170 out of pocket . Have not received any reply to my emails and like many other parents , am left wondering what will even happen to my money , feeling like I am to kiss it goodbye .......

Gone into administration do a charge back if possible – Found out today after calling them that they went into administration, their phones ring out, their warehouse can't receive any more voice mails. If you bought anything and didn't get it do a charge back with your bank ASAP. I luckily got 2 items from them 2 weeks ago, but we still are in the hole about $200 from something we lay buyed and their… Read more

up sell (since we spent >= $1000) gave us a "$400 photography voucher" no doubt will be dishonored.

My wife and I now have to try and get a new mattress/protector weeks before Christmas where finances are tight.

If anyone has any recommended recourse for getting the money back let me know.

No response – Hi, I would like to reiterate what the recent reviews have stated. I ordered a pram in September so that I had plenty of time for it to arrive before the birth of my child, only to be told four times that it would be delayed (I had to chase them). I agreed to add a carseat to my order to save on shipping from another website, but was again told… Read more

that there would be a delay with this item one month after ordering it.

They verbally agreed to refund the pram and send me a different carseat last week. I have received no confirmation of this or no refund. I have sent numerous emails with no response and as everyone else has stated, their website is not working and their phone lines are not working and the message facility is full. I am very stressed and upset as I have lost over $1700 and had to purchase items from somewhere else as my baby is due soon. I have contacted Fair Trading NSW and my bank so I am hoping something can be done as I will be stopping work soon too. Not great for first time baby and limited money!!

CAUTION: Dodgy business practice – Purchased a stroller on the 16 November, received notification on the 18 November that would take 2-3 weeks for the delivery as out of stock. As we need this stroller as we are travelling overseas I cancelled the order and was told I would get a refund in 2-3 business days. Still waiting. After multiple calls and again the promise of a refund -… Read more

still nothing. I call now and can't leave a message as the mailbox is full. No response to emails. And, yes the website is under construction. I have received no notification that the business is liquidation, however, I believe the previous posts on this site as we are having a similar experience with this business.

Baby and Toddler town Marsden Park closed – Baby and Toddler Town have closed. I knew something fishy was going on. I ordered a bath and stand early October and was advised (after they took my money) that the item was out of stock! Every time I called I was told it would be delivered the following week. It was not delivered in time for the baby shower and wasn't even delivered before the… Read more

baby was born (yesterday). I realised something was amiss when I called and left a message and no one called me back. Then when I called again it said mailbox was full. I called the store directly numerous times and no one answered. I even rang the store next door to them at Marsden Park to see if they were still open. My emails were answered with automated replies and their website said it was under maintenance. I decided to drive up there yesterday and just as the lift opened a few of their staff were coming out pushing trolleys full of stock. When I asked what was going on they said stocktake. I called them out on that and barged my way into the shop. It was being cleared out but I was not leaving without my refund. They called the manager and she realised I was angry and wasnt going anywhere. Surprise surprise. They pulled a bath and stand out of their hat! And gave me $20 out of the till after I questioned the money I paid for shipping and how much it cost for petrol and tolls to get there. The staff said they didnt know what was happening which I find hard to believe. Why wasnt the family from the family owned business there to deal with complaints and to fill the orders. It is illegal and an absolute disgrace that they were selling products online and taking your money without filling the orders. They were obviously aware they were going into liquidation and wanted to fill their coffers with no intention of delivering. I feel sorry for anyone who go ripped off by them. Contact PayPal if you paid via them and report them to the authorities. Good luck.

CAUTION! No way to contact, no goods delivered, website in "maintenance", phones ring out, their voicemail box is full – Ordered a car capsule 21/Oct which was listed in-stock and my credit card was charged immediately, then 3 days later when I was expecting delivery or at least a tracking number I was told it was going to be 2-3 weeks, I followed up and they emailed to say stock would be available 15th November. 15th November rolls past and so I email again. this… Read more

time getting nothing more than an automated reply. So I call their 1300 number, which has been disconnected. Then I try their landline number, this rings out regardless of the option you choose and invites you to leave a voicemail.

Their voicemail box is full, you can't leave a message. You can't contact them.

I even tried calling the store, no answer.

I have commenced the chargeback process with my bank, very disappointing.

Unacceptable and deceitful – Ordered a change table and a mattress for the cot and paid a deposit. Was only going to be 10 days for it to come in stock. Three weeks later its still not in stock but was only a few more days to wait we were told. Few more weeks and still no word. This week Ive called x3 times and no response. Finally got onto them and Ive got to wait mid… Read more

December! Now Ive heard the shop is closed for an alleged stocktake, the website is down and the answering machine is too full to receive further calls. Looks like the place is going to liquidate. Weve been fed so many lies!! I hope we can get our money back.

Do not buy from here – Waited over 10 weeks for our pram which was in stock online, kept chasing up and being told yep next week etc. No one follows up your order or inquiries even when promised, they just lie to you on the phone and tell you what you want to hear. The worst customer service I have ever experienced, these people have no clue. We demanded a refund… Read more

after waiting 10 weeks with still no guaranteed delivery and a few days later they are conveniently closed for maintenance/phones down etc

There is zero accountability from this business and I just hope everyone gets their money back.

We will be launching a claim to get our money back! Spending over 2000 on a business with no product is not acceptable.

Oh and the funny thing is they keep emailing asking you to review the products you purchased, yet you have not even received them!

Feels like a liquidate is about to happen – Waited till the day after i ordered to tell me item was out of stock and they expected 3-4weeks so no guarantee. Website said stock was available. Cant answer a phone and voicemail for them is full so can't leave a name and number, they block you on facebook if you tell them you want a refund....

Don't buy anything from this company – Don't buy anything from this company I bought a cot and mattress on 8 of October 9 week after still didn't receive it trying to ring them but the phone is on voice msg.

Warning- Do not buy from this company! – Company does not have the stock to fulfill customers orders. Items online are showing as 'In stock' but when I made the order. The next day I received an email stating that the items were not in stock and they didn't expect the stock to be replenished for another 1-2 weeks. I have since emailed them back, with no reply! I have tried calling them… Read more

several times and a recorded message says that no one can take the call and to leave a voice message, only to have it go to voice message and have it say that you cannot leave a message as the message bank is full!!! And now their website is also down for 'maintenance'. How convenient!! I just want to cancel my order!! I wish I had of read all of these reviews before I placed my order. I never would have gone through this company! Some people have been waiting for MONTHS for their items, this is absolutely UNACCEPTABLE and this company should not be trading! I will be taking the necessary steps to lodge a complaint with Consumer Laws Victoria.

Do yourself a favour and don't buy from this company!!

Worst experience ever – Put in an order almost two months ago. I received half of it, when questioned about other half was told out of stock, but would be available. Shortly turned into 4 weeks. Rang again said I would another two weeks and contact them. Meantime received a dispatch notice. Tracking no. did not work, rang again . . .told the courier didn't actually pick… Read more

up on the Tues but the Friday. Waiting and more waiting, rang again, told the courier company often didn't scan in deliveries but would have in the next two days. 4 days on . . .nothing, keep trying to ring . .no answer . . .leave message . . .no call back. Go to website to write email . . .website down. I am guessing I have lost my money. Thanks Baby and Toddler Town . . .love your Christmas Spirit!!! DO NOT BUY FROM THIS COMPANY!!

Terrible company – I ordered a baby Egg stroller on Oct 3rd and received an email in 2 days later advised no stock, back ordered 3-4 weeks. 3-4 weeks I emailed back and still not has stock. And I cannot wait longer and requested for a refund. I got a refund in 2 days & advised stock will be mid Nov I then wait till mid Nov & re-ordered. Then they said another 4… Read more

weeks. I said how can it be & requested for a refund again. 1 week already and still has not received a refund yet. Im so worry now.

Very Poor Customer Service – We purchased a Boori Compact Cot, mattress, sheets etc on 13/09/2019 and we still have not received these items. We have sent multiple emails (5+) chasing the delivery of these items and we were told they could dispatch what they have ready to send but we still have not received these items one (1) month later. Very disappointed as we purchased… Read more

these items in good faith hoping they would be here to transition our baby girl from her bassinette to a cot and we haven't been able to do this to date. I have now sent an email using the template provided by the Office of Fair Trading Qld in the hope that we might be able to resolve this issue or get a refund if not we will proceed with lodging a formal complaint through the Office of Fair Trading in Qld and NSW Fair Trading.

Never usually write reviews, but had to warn DO NOT BUY – ordered a stroller which said in stock, recieved an email 2 days later stating it wasnt in stock and would arrive the following monday. Monday had been and gone, i emailed 3 times, messaged on facebook 3 times and no response. Then when i called they told me several more weeks till it would be in stock. I then said no im not waiting any longer.… Read more

They said i would recieve a refund in two days... its now been two days and they have replied to my original emails stating it was put of stock for a few more weeks!! So now i have no idea when or if im getting my money back. I tried to call but there was no answer and the place you leave a message was full. Shock horror. What an awful experience this was. I wish so badly that i had read reviews before buying. Dont waste your time!!

Poor inventory management means you may be waiting a very long time for your order – Firstly the positive, the pricing is reasonable and so was the shipping charges. Website wasn't too bad either and I could find what I wanted and order (although the reward points system is a bit ambiguous as to when you actually earn the points). Unfortunately the downside to the experience is a significant deficiency whereby either Baby &… Read more

Toddler Town are incompetent at inventory management or they deliberately mislead customers as to whether (or when) they have stock. Like others posting here, I bought several items in early October which were supposedly available (and paid with Afterpay), but subsequently found out they were not in stock but would be a week or maximum two weeks delayed. Two weeks went by, and I didn't hear anything so I have had to chase them myself for updates for which they are not forthcoming. They've missed the subsequent delivery dates a couple of more times now (and it's now mid November) and funnily enough, I think all the Afterpay installments have been charged to my credit card.

Overall, it's not worth saving a few dollars here vs buying from Baby Bunting or Amazon especially if you want the items to still be relevant/fit your baby by the time they arrive. I contrast this experience with buying the same brand items from Amazon where Boori called me to confirm I was home to take delivery... THE NEXT DAY (and sure enough, it came).

To the credit of Baby & Toddler Town though, they were able to send me one critical item (a Boori mattress) after I called (multiple times) and expressed my disappointment and issue (of having the Boori cot from Amazon but no mattress to use it) and magically staff in the warehouse happened to find one and ship it out within a couple of days (although in hindsight, I suspect it may have been someone else's order. Sorry!)... as for the other Boori accessories and other items I ordered, I'm still waiting on these. So all in all, I wouldn't recommend this store to anyone who actually wants to receive the item in a reasonable timeframe.

Babyhood Fold n Go Cot – I purchased online a Babyhood Fold N Go Folding Cot along with Babyhood Breathe Eze Innerspring Quilted Mattress (Sunday evening). I got a call after a few days and was told that this cot was a special order, which meant they would need four (4) to six (6) weeks to get it and send it to me. There was no inof on their website that this would be a… Read more

special order. I requested the order to be cancelled (Thursday afternoon), then I got an email reg the refund (Moonday afternoon) and the money was on my bank account on Wednesday.

My advice - do not waste your time with this store. I got the money back, but I lost 1.5 weeks. The worst thing was that the cot and mattress were available and meant to be shipped within 2-10 working day, but then the time would increase to 4-6 weeks.

DO NOT BUY FROM THIS SHOP – They advertise products they don't have. You are lucky if you receive your order in 4-5 weeks. And don't waste your time trying to contact them, it's completely useless: they just don't reply your emails and don't pick up the phone.

Never will buy from this shop again – If I could give a minus I would, I ordered the tandem seat plus adaptors for my pram which was advertised in the catalog once Id placed my order I then received an email stating Id was out of stock and Id be waiting 3-4 weeks I thought why advertise something you don't have in stock anyway once 4 weeks came I hadn't received my products or any… Read more

more emails or calls stating when Id receive them I called 5 times and each time I was told that an order would be placed that week its now been 2 months and I've only just received my item today. Poor communication and nasty service will never buy anything from this shop again

Very poor experience - took my money to make the sale but then emailed me saying it wasn't in stock. Still waiting – They advertised a product (a high chair tray) in stock, then took my money, and emailed me saying they were out of stock, and I am still waiting for delivery 1 month later with no date of when it will be sent to me just apologies via email whenever I follow up. It's illegal in Australia to advertise that you have stock in order to make the sale,… Read more

when in actual fact you don't have it. Very very poor site will not buy from them again. I have given them one more day to have it 'delivered' (they keep saying they are expecting delivery this/last week etc), and if it does;t come I've demanded a refund and will buy from some one who actually can honour their word. Waste of time.

Don't buy from Baby & Toddler Town! – Nothing is ever in stock but they don't tell you until after you have paid. Took 7 weeks to receive my last order. Terrible communication and customer service, I kept being told it was on its way. They never take responsibility. Avoid this site!

One of the worst customer service experiences ever – I ordered a baby bath, stand and bamboo towel online as a baby shower present, 1 1/2 weeks before the baby shower. All items were listed as on stock. Several days later I got an email advising 2 items were out of stock and the estimated time would be 3 weeks. At the 5 week mark and after zero additional communication I rang to chase it up. It took… Read more

3 phone calls. I was told it would be an additional 2 weeks then another 5 days to deliver. By this point the baby was several weeks old and would soon be too big for the stand.

I told them it wasnt good enough and asked them to either cancel the order and give me a full refund or throw in another $25 towel to the order. The lady went and asked a manager and came back to tell me they could do the extra towel.

The shipping date was late by yet another week on what they told me. The package arrived without the agreed extra towel. There was also no note despite me ordering and paying for a greeting card.

I will NEVER shop here again. It had been the worst service I think Ive experienced ever.

This company has no idea – This company is useless and the people on the phones for online ordering are completely pathetic and should not have a job in customer service. It’s like talking to a 5 year old. I will never use this company again. Absolutely idiotic

This company is a sham do not purchase from their online sale – I ordered a bumbleride indie pram from this website 6 weeks ago. At the time it was listed as “in stock”. It has been listed on their website as “in stock” ever since and is still for sale. They do not have this item in stock. They have not attempted to contact me in any way since they took the money for the pram off my credit card on 17th August.… Read more

Originally they said delivery in about a week. I called a week later when I hadn’t received an email confirming that my item had been shipped. They couldn’t find my order and had attached the wrong name to it. Finally after emailing back and forward for over a week they found it but said it wasn’t in stock. They said it would be delivered in two weeks. Two weeks later I called again (still no communication from them) they said it wasn’t in stock but expected in it into their warehouse on 26th Sep. I called on 27th September (today) and they don’t have a date when it will arrive in their warehouse so I cancelled my order. Hopefully I get my money back, but I have concerns as they are clearly some sort of fraudulent scam, not a real business. Overall terrible experience. Do not order through this website!!!

Still waiting! – First and last time I buy through baby town! I have been waiting well over 4 weeks on a car seat I ordered online and was informed after the sale that they were out of stock! I was told I would be waiting two weeks for the product to be restocked and that was well over 4 weeks ago and counting. What's even more astonishing is the fact my sister… Read more

ordered the excact same carseat, in the excact same colour to be sent to the excact same address, we both received the same "out of stock email". The only difference was I ordered mine first, yet she received her order two days later and I am still waiting! I was offered no explanation on their dispatching process and was told my order would take up to another two weeks!! If you could leave minus stars in the ratings, I wouldn't hesitate. You deserve nothing less!!