Don't buy from Baby & Toddler Town!
Nothing is ever in stock but they don't tell you until after you have paid. Took 7 weeks to receive my last order. Terrible communication and customer service, I kept being told it was on its way. They never take responsibility. Avoid this site!
One of the worst customer service experiences ever
I ordered a baby bath, stand and bamboo towel online as a baby shower present, 1 1/2 weeks before the baby shower. All items were listed as on stock. Several days later I got an email advising 2 items were out of stock and the estimated time would be 3 weeks. At the 5 week mark and after zero additional communication I rang to chase it up. It took 3 phone calls. I was told it would be an additional 2 weeks then another 5 days to deliver. By this point the baby was several weeks old and would soon be too big for the stand.
I told them it wasnt...good enough and asked them to either cancel the order and give me a full refund or throw in another $25 towel to the order. The lady went and asked a manager and came back to tell me they could do the extra towel. The shipping date was late by yet another week on what they told me. The package arrived without the agreed extra towel. There was also no note despite me ordering and paying for a greeting card. I will NEVER shop here again. It had been the worst service I think Ive experienced ever.
- Verified customer
Never buy from Baby And Toddler Town
I have never had a bad experience with baby online stores, until now. I ordered a product on the 12 Aug 19 and was advised a week later that is was out of stock and would be sent in about 3-4 weeks. I gave them the benefit of doubt and happily began my wait. Around the time I should have been getting a notification of the items being sent, I followed up with online message inquiring on the progress of my order. This was replied via an email, which stated that the item was still out of stock and would be another few weeks off being back in stock.... Early last week I attempted to contact the company via a telephone call, which proved to be very difficult as the line was busy for over two hours. After getting hold of someone I advised that I no longer wanted the order as I sourced it from another online baby store (three days from order to my house). I was informed that the order would cancelled shortly and my money would be refunded. The attached image is of the order as it stands today (13 Oct 19), as it clearly states this order has not been cancelled and no money has be refunded. This experience has been a very disappointing and the lack of support from Baby and Toddler town appalling. I implore any parent, care giver or relative who is contemplating buying items from this store please reconsider.
Worst retail experience ever
I have never written a bad review before but.... Absolute worst service I have ever experienced from a retailer!!! Do not even consider purchasing from this company just to save a couple of dollars!
I purchased 4 items TWO MONTHS AGO online and was informed 2 weeks later that one of the items was out of stock. The other 3 items should have at least been posted to me! Zero correspondence since?! I contacted them asking what had happened and was informed I’d have to wait another month to received my one item that was out of stock.... two months ...later it’s finally in, however since then 2 of the 4 items are now out of stock?!? This is all I received in the post (only 2 items and like this - not even properly boxed?!). Baby & toddler town didn’t even bother to contact me to tell me that they would only be sending 2 items two whole months after I had paid for all 4 of them. And no invoice was included either? I’ve simply received a refund for the 2 other items into my account, no email letting me know?? Do not order anything from this retailer, they are rude and offer terrible service. Their website is clearly manager very poorly and it’s been such a disappointment and they have very little respect for their customers. Appalling service. Worst I have ever experienced. Would never shop with them again!!!
This company is a sham do not purchase from their online sale.
I ordered a bumbleride indie pram from this website 6 weeks ago. At the time it was listed as “in stock”. It has been listed on their website as “in stock” ever since and is still for sale. They do not have this item in stock. They have not attempted to contact me in any way since they took the money for the pram off my credit card on 17th August. Originally they said delivery in about a week. I called a week later when I hadn’t received an email confirming that my item had been shipped. They couldn’t find my order and had attached the wrong na...me to it. Finally after emailing back and forward for over a week they found it but said it wasn’t in stock. They said it would be delivered in two weeks. Two weeks later I called again (still no communication from them) they said it wasn’t in stock but expected in it into their warehouse on 26th Sep. I called on 27th September (today) and they don’t have a date when it will arrive in their warehouse so I cancelled my order. Hopefully I get my money back, but I have concerns as they are clearly some sort of fraudulent scam, not a real business. Overall terrible experience. Do not order through this website!!!
First and last time I buy through baby town! I have been waiting well over 4 weeks on a car seat I ordered online and was informed after the sale that they were out of stock! I was told I would be waiting two weeks for the product to be restocked and that was well over 4 weeks ago and counting. What's even more astonishing is the fact my sister ordered the excact same carseat, in the excact same colour to be sent to the excact same address, we both received the same "out of stock email". The only difference was I ordered mine first, yet she rec...eived her order two days later and I am still waiting! I was offered no explanation on their dispatching process and was told my order would take up to another two weeks!! If you could leave minus stars in the ratings, I wouldn't hesitate. You deserve nothing less!!
Won't be shopping again
Since having good experiences in store, I've placed two online orders. Both times items have been out of stock (while not being listed as so). Two months later I've had to ask for a refund (After twice being told two to three weeks wait on two different products). The only updates on my purchases were after I'd enquire- days or weeks later, if at all. I had to ask for the items that WERE in stock to be sent. Baby gear doesn't have a long usage life, what a waste of time.
The reviewer stated that an incentive was offered for this review
Terrible Service & Now Spamming My Mobile
Service is slow, takes longer than what they quote to receive your products. I've asked them to stop sending me text messages but they keep doing it anyway! Company seems to care only about profit and not the customer experience.
Extremely poor service. Missing pieces
Waited over 2 months for an item to be delivered. Items went on sale again to the public before mine were delivered. Once arrived parts were missing. Sourced missing parts myself as it just wasn’t worth the hassle of contacting them again.
No positive comments unfortunately. Plenty of baby shops out there for future purchases.
I ignored the reviews and ordered a cot and a pram. What a surprise. Both out of stock. Money was taken but no communication on when the cot would be available for pick up. I am now stressed and worried as my big ticket items are in doubt of being here on time. The store has not even received my order 1 week after an online order. You CANNOT get through to these people on the phone. I was just put on hold and then phone down. Shameful.
- Verified customer
Illegally sells products they don’t stock & accused me of fraud for reporting to my bank & fair trading
I placed an order two months ago with this company. Two weeks after the order (& money was taken) I still did not receive a tracking or dispatch email. I made several attempts at contact (phone & emails) before taking the matter further with my bank and fair trading NSW. My bank refunded me because the company refused to respond to requests for the credit card dispute. Fair trading also contacted the company in August 2019. After a month, fair trading told me the company claimed to tell me (despite providing evidence to dispute this) that my it...ems weren’t in stock. At this stage I indicated to both the bank and fair trading I would immediately return the goods if they were actually posted out. My bank refunded me and suspiciously after complaining I got a dented box with a giant hole in it at the end of August. Much to my surprise in mid September, the company now contacted me accusing me of fraud for claiming a full refund with my bank. Additionally they made a second refund payment which wasn’t the full amount - had they communicated they did this earlier they wouldn’t be in this situation. I have no issue with sorting out the second refund payment but angry they were able to respond within an hour for money vs months for missing orders. As I’m NOT a thief and very transparent; I did return the smashed parcel box and all contents inside. They have refused to answer how they will confirm the items have been received back.
Terrible; take your money but don't have the goods in stock
As per other reviews, I placed an order and they took payment straight away, but I then received an email 4 days later stating the items were not in stock and that it would be another 3-4 weeks before they will be available. There was no offer or option to cancel the order, given the inconvenience caused.
I have tried to contact them via email about this, and get another generic email stating they will 'try to get back to me within a few days'. So in other words, they don't actually have the goods to sell and provide absolutely 0 customer se...rvice. Based on the poor reviews here, I am wishing I went with the many more reputable and reliable stores and avoided Baby and Toddler Town all together. Babies grow and change quickly, 3-4 weeks is a LONG time to wait for something you need NOW. That's assuming they actually do come through with the goods in that time, which I am feeling doubtful about. Other stores will not sell you something that is not stocked (which as a previous reviewer pointed out is ILLEGAL), and will deliver the item within a few days. I strongly discourage anyone shopping with Baby and Toddler Town, and certainly wont be again.
Avoid this place!
We purchased 3 items from the online store which was showing as in stock at the time. A day later we recieved an email stating 2 out of 3 items were out of stock and that we needed to wait 2 to 3 weeks, unacceptable! This company will sell you products that they undoubtedly know they have no stock of.
In the meantime, we missed out on a sale for the same items at a different store. We weren't offered a refund until we asked for it. Avoid this place!
ordered a cot was told it was no longer in stock had to wait 3 weeks. No probs “item” was shipped on the 26th of August! Awesome. 10 days went past and still nothing yet although it does state 2-5 business days in my area. I called them and they said the “cot” was sent back to these warehouse.
Makes me wonder if I hadn’t called or emailed if or when were they going to inform me it was sent back? Rather then have me wondering where the hell my purchase was.
Although at the end of it, i did receive a refund which I’m thankful for.
Will never shop here again
I purchased a stroller online. A later email informed me that there was no stock available and wait time was up to 3-4wks. Two months later and nothing. I was promised that I would be updated on my order. No call back or reply to my email. Rude sales staff could not care less. You should not be able to sell items that you do not have without any notice beforehand that there is no stock and NO ETA on wait time. Do not waste your time or money on this company.
Took my money, item out of stock!
My first shopping experience was great, so when it came to buying a second car seat I came straight back. How silly I was... despite the website saying the item was in stock I got an email saying they were out of stock and it would be another 2 to 3 weeks. I emailed and apparently stock should be in next week. Quite happy to charge my credit card but not deliver as promised. Should have paid the extra nine dollars and gone with Baby Bunting.
In Breach of Consumer Laws
Unfortunately I cannot rate 0 stars.
Purchased items online a month ago during a sale. Received an email to state that both items out of stock due to high demand and expected in 2-3 weeks. Unfortunately I had not read these reviews and didn’t realise that this was just a generic response as received by many others over the course of the past 2 years!
I waited 3 weeks and no update so emailed only to receive another generic reply that they are experiencing high volumes of emails and expect a response in a few days. Decided to call instead and ...
I wish I could rate it 0 stars
We spent a large amount of money on a 3 in one buggy purchase for what will be our first child. This was nearly 3 months ago. They told me it was out of stock after I'd ordered, that it'd be back 2-3 weeks later. This date came and went, and I keep chasing it up and it's still not in stock. At this rate I will not have it in time for our baby. No compensation or solution offered.
Great prices and fast shipping!
I’ve now made multiple purchases from baby and toddler town online and highly recommend! Coming from a town without any big stores or specialty baby stores the massive savings and free delivery is an added bonus! Recently I have purchased and infasecure Quattro Vogue after my baby outgrew his capsule! I love it, perfect with my toddlers evolve vogue also from baby and toddler town. Did I mention fast & free shipping? :)
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Questions & Answers
Has anyone actually received there items?? Despite the mess around from the company?? Did you eventually receive it?
I haven’t received yet but they have dispatched it on the day they said they were expecting stock when I enquired, so fingers crossed I get it soon!
Did anyone receive there refund ?
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