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So bad I thought it was a scam
Buying a car seat from Baby & Toddler Town in 2019 was by far the worst online shopping experience of my life.
I first ordered the car seat on 30 June. I didn't receive it and I made multiple attempts to contact them, first to enquire about my order and then to cancel it. I sent multiple emails and website messages, and called multiple times but there was never an answer. I left multiple voicemail messages which were also completed ignored.
As the website therefore seemed like a scam, I sought advice from my bank and they suggested I dispute...the transaction, on the grounds that the goods were not received. That dispute was successful. And again, I did not hear anything from Baby & Toddler Town. By this point, I had purchased an identical carrier from a much better online retailer, as my wife's due date was fast approaching. I could not believe it when the Baby & Toddler Town car seat then showed up at my office, weeks late and without warning. And again, there was no other communication from them at this point. Then they FINALLY contacted me weeks after that. It was on the day my wife was admitted to hospital with pre-eclampsia - a missed call with no voicemail and no email follow up, and I didn't know it was them at the time.
Took over a month to arrive as was out of stock and then has been delivered like this on a pallet with packing tape by their unprofessional courier service. What a waste of time. Any money I saved would have been better spent in a hassle free purchase where I received the package as expected. I’m 37 weeks pregnant and have no idea how I’m going to move this pallet. Never purchasing from Baby and Toddler town again.
Absolute disgrace of a business
Pity I cannot give it zero stars!!
Wishing I had looked up reviews before going to this store and wish I had trusted my gut -not only was I in the store for almost 45mins, I was the only person (other than my sister ) in the store , nobody asked if I needed help .
then waited nearly 10minutes for the staff to get off the phone to place my order , I wanted to put a car seat on layby -which was told that yes indeed it was in warehouse stock , and asked to pick it up in the next 2 weeks - no worries she says as it is in warehouse stock all I nee...
Gone into administration do a charge back if possible
Found out today after calling them that they went into administration, their phones ring out, their warehouse can't receive any more voice mails. If you bought anything and didn't get it do a charge back with your bank ASAP. I luckily got 2 items from them 2 weeks ago, but we still are in the hole about $200 from something we lay buyed and their up sell (since we spent >= $1000) gave us a "$400 photography voucher" no doubt will be dishonored.
My wife and I now have to try and get a new mattress/protector weeks before Christmas where finances are tight.
If anyone has any recommended recourse for getting the money back let me know.
Hi, I would like to reiterate what the recent reviews have stated. I ordered a pram in September so that I had plenty of time for it to arrive before the birth of my child, only to be told four times that it would be delayed (I had to chase them). I agreed to add a carseat to my order to save on shipping from another website, but was again told that there would be a delay with this item one month after ordering it.
They verbally agreed to refund the pram and send me a different carseat last week. I have received no confirmation of this or no r...efund. I have sent numerous emails with no response and as everyone else has stated, their website is not working and their phone lines are not working and the message facility is full. I am very stressed and upset as I have lost over $1700 and had to purchase items from somewhere else as my baby is due soon. I have contacted Fair Trading NSW and my bank so I am hoping something can be done as I will be stopping work soon too. Not great for first time baby and limited money!!
CAUTION: Dodgy business practice
Purchased a stroller on the 16 November, received notification on the 18 November that would take 2-3 weeks for the delivery as out of stock. As we need this stroller as we are travelling overseas I cancelled the order and was told I would get a refund in 2-3 business days. Still waiting. After multiple calls and again the promise of a refund - still nothing.
I call now and can't leave a message as the mailbox is full. No response to emails. And, yes the website is under construction. I have received no notification that the business is liquidation, however, I believe the previous posts on this site as we are having a similar experience with this business.
Baby and Toddler town Marsden Park closed.
Baby and Toddler Town have closed. I knew something fishy was going on. I ordered a bath and stand early October and was advised (after they took my money) that the item was out of stock! Every time I called I was told it would be delivered the following week. It was not delivered in time for the baby shower and wasn't even delivered before the baby was born (yesterday). I realised something was amiss when I called and left a message and no one called me back. Then when I called again it said mailbox was full. I called the store directly numer...ous times and no one answered. I even rang the store next door to them at Marsden Park to see if they were still open. My emails were answered with automated replies and their website said it was under maintenance. I decided to drive up there yesterday and just as the lift opened a few of their staff were coming out pushing trolleys full of stock. When I asked what was going on they said stocktake. I called them out on that and barged my way into the shop. It was being cleared out but I was not leaving without my refund. They called the manager and she realised I was angry and wasnt going anywhere. Surprise surprise. They pulled a bath and stand out of their hat! And gave me $20 out of the till after I questioned the money I paid for shipping and how much it cost for petrol and tolls to get there. The staff said they didnt know what was happening which I find hard to believe. Why wasnt the family from the family owned business there to deal with complaints and to fill the orders. It is illegal and an absolute disgrace that they were selling products online and taking your money without filling the orders. They were obviously aware they were going into liquidation and wanted to fill their coffers with no intention of delivering. I feel sorry for anyone who go ripped off by them. Contact PayPal if you paid via them and report them to the authorities. Good luck.
CAUTION! No way to contact, no goods delivered, website in "maintenance", phones ring out, their voicemail box is full
Ordered a car capsule 21/Oct which was listed in-stock and my credit card was charged immediately, then 3 days later when I was expecting delivery or at least a tracking number I was told it was going to be 2-3 weeks, I followed up and they emailed to say stock would be available 15th November.
15th November rolls past and so I email again. this time getting nothing more than an automated reply. So I call their 1300 number, which has been disconnected. Then I try their landline number, this rings out regardless of the option you choose and in...vites you to leave a voicemail. Their voicemail box is full, you can't leave a message. You can't contact them. I even tried calling the store, no answer. I have commenced the chargeback process with my bank, very disappointing.
Unacceptable and deceitful
Ordered a change table and a mattress for the cot and paid a deposit. Was only going to be 10 days for it to come in stock. Three weeks later its still not in stock but was only a few more days to wait we were told. Few more weeks and still no word. This week Ive called x3 times and no response. Finally got onto them and Ive got to wait mid December! Now Ive heard the shop is closed for an alleged stocktake, the website is down and the answering machine is too full to receive further calls. Looks like the place is going to liquidate. Weve been fed so many lies!! I hope we can get our money back.
Do not buy from here
Waited over 10 weeks for our pram which was in stock online, kept chasing up and being told yep next week etc. No one follows up your order or inquiries even when promised, they just lie to you on the phone and tell you what you want to hear. The worst customer service I have ever experienced, these people have no clue.
We demanded a refund after waiting 10 weeks with still no guaranteed delivery and a few days later they are conveniently closed for maintenance/phones down etc
There is zero accountability from this business and I just hope ...everyone gets their money back. We will be launching a claim to get our money back! Spending over 2000 on a business with no product is not acceptable. Oh and the funny thing is they keep emailing asking you to review the products you purchased, yet you have not even received them!
Feels like a liquidate is about to happen........
Waited till the day after i ordered to tell me item was out of stock and they expected 3-4weeks so no guarantee. Website said stock was available.
Cant answer a phone and voicemail for them is full so can't leave a name and number, they block you on facebook if you tell them you want a refund....
What an absolute joke
Long story short - I lay-Byed a cot in July for pick up mid October. Was advised mid oct its not in stock And they had been trying to call me (they didnt) i was offered something else in lieu to arrive urgently then told 2 weeks later they dont have an ETA. I asked for a refund ASAP, its now 29 Nov and no cot and no refund. I cant get through no one answers the dam phone and cant leave a message, all social pages have closed down and emails have not been replied too. Store is also closed due to an apparent stocktake. Unbelievable
November 30th...2019 Update: Company has gone into administration Marsden Park Store is now in administration. I hope To god we all get our money back. Unbelievable That they have been trading up until this point knowing things weren't going well.
Don't buy anything from this company
Don't buy anything from this company I bought a cot and mattress on 8 of October 9 week after still didn't receive it trying to ring them but the phone is on voice msg.
Warning- Do not buy from this company!
Company does not have the stock to fulfill customers orders.
Items online are showing as 'In stock' but when I made the order. The next day I received an email stating that the items were not in stock and they didn't expect the stock to be replenished for another 1-2 weeks.
I have since emailed them back, with no reply! I have tried calling them several times and a recorded message says that no one can take the call and to leave a voice message, only to have it go to voice message and have it say that you cannot leave a message as the message...
Worst experience ever.
Put in an order almost two months ago. I received half of it, when questioned about other half was told out of stock, but would be available. Shortly turned into 4 weeks. Rang again said I would another two weeks and contact them. Meantime received a dispatch notice. Tracking no. did not work, rang again . . .told the courier didn't actually pick up on the Tues but the Friday. Waiting and more waiting, rang again, told the courier company often didn't scan in deliveries but would have in the next two days. 4 days on . . .nothing, keep trying to...ring . .no answer . . .leave message . . .no call back. Go to website to write email . . .website down. I am guessing I have lost my money. Thanks Baby and Toddler Town . . .love your Christmas Spirit!!! DO NOT BUY FROM THIS COMPANY!!
Questions & Answers
Hi everyone, Has anyone had any progress with speaking to Fair Trading?
I lost $1500 on a bugaboo, received an email saying it was on back order for 2-3 weeks, was provided a $50 voucher which I used and topped up with more money to order Bugaboo accessories, only to AGAIN receive an email saying all items were on back order 2-3 weeks (all paid for with debit card so my bank has no options for me).
From these reviews it appears the store was knowingly selling stock they never had or couldn't fulfill.
This appears to have been going on for 6 months +, which surely must be illegal?
The company is in liquidation. Did you receive an email from them to advise the matter? Bad luck to me too, I lost $1010 for Egg stroller. I paid by Zip not credit card & could not get money back as could not dispute or reverse transaction. Extremely angry but ...what can we do?
Yes I did.. I was more curious around whether fair trading could do anything as it sounds as though they had been trading insolvent with knowledge they had no stock for months and months... I cant believe we have no protection as consumers if not using credit!
What did you pay to them? Credit card? Did you lodge any dispute? I know, they are worst than a theft. Trading no stock & trying to take our $$$ as much as possible... Now they priority pay for secured debtors, employees but not us...
Has anyone actually received there items?? Despite the mess around from the company?? Did you eventually receive it?
I haven’t received yet but they have dispatched it on the day they said they were expecting stock when I enquired, so fingers crossed I get it soon!
I ended up getting a refund
I received only 2 out of 4 items I paid for.... 2 months later?!? Zero email correspondence, simply received a refund with no correspondence telling me the other two items were no longer on stock. Shocking service, I am so angry. Never ever shopping with them again.
Did anyone receive there refund ?
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