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Baby Village
4.1 from 35 reviews · View Statistics

Reviews

4.1

35 reviews
5
(26)
4
(1)
3
(1)
2
(0)
1
(7)
  • Product Quality
    5.0 (6)
  • Return Claim MadeYes (1) · No (10)
  • Shipping
    4.4 (7)
  • Customer Service
    5.0 (2)
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Jenni

JenniCanberra

  • 6 reviews
  • 3 likes

Good service

published

I would actually like to give it 4.5 stars.

Unfortunately the item I had ordered couldn’t be supplied in the time frame I needed. Initially it said it would be sent out on 28 October and actually 9 November is the earliest they can get it.

However they were great to deal with, immediately followed up with the supplier, came back to me very promptly and when I said I would need to cancel there was no issue with that and the refund has already been processed.

Really can’t ask for more than that.

Not happy

published

The items ate alys our of stock, I have been following up over 2 months and it's still out of stock. When I sent email inquiry, no body replied. The products are very expensive too

Bernadette

BernadetteIllawarra, NSW

Excellent service and quick response time

published

I would highly recommend Baby Village team, they went out of their way to ensure my order was processed quickly. They had everything I needed in stock. I will be recommending to all my family and friends and using them again.

Shipping
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Jacqui S.

Jacqui S.South East Queensland, QLD

Great portable pram, excellent service

published

I recently purchased a Joolz hub from Baby Village. They were fantastic with advice and making recommendations for prams. I found the videos explaining the products more useful than my in-store tests at another shop. Baby Village also posted pram quickly to Queensland. The price was actually the same as baby bunting (where no one would help me online). Recently we broke part of the pram and Baby Village organised the replacement easily over email. Can’t recommend enough. Lovely staff.

Product Quality
Shipping
Return Claim MadeYes
Kristie

KristieGreater Melbourne (Outer), VIC

Incredible customer service

published

Marsha was incredibly helpful, knowledgeable and patient! We weren’t sure what pram to get for our bub, and she offered amazing advice based on where we live (gravel trails) and incredible service. We walked away certain that we’d made the right decision; we couldn’t recommend Baby Village more highly!

Product Quality
Shipping
Return Claim MadeNo

Great customer service

published

I have been feeling overwhelmed with getting our new nursery sorted. I had a great experience with Baby Village. They helped me figure out the essentials and recommended some quality products within our budget. Would highly recommend.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBondi
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Rogered

RogeredFar North Queensland, QLD

  • 2 reviews
  • 4 likes

Brilliant customer service

published

In a rush I ordered four booster seats for my two growing boys (2 cars), from Baby Village. Once they arrived I had a suspicion I had made the wrong choice. I rang Baby Village, they gave me the time to talk my concerns through and gave me advice and suggestions that we’re so valuable. I concluded I would like to exchange the seats and they went out of their way to help me with the return and stayed in touch all the way through the process, by email and phone. Everything was done in a timely way, leaving only postage times to wait for our new chairs. I spoke to a few employees along the way who knew the updates from notes made on my file so I was always aware of where we were up to. I would return to Baby Village without hesitation.

Product Quality
Shipping
Return Claim MadeNo

Very rude customer service staff

published

I phoned to enquire about my order as it was taking over three weeks to be shipped, unfortunately the staff member that took my call was extremely rude and unhelpful.

Return Claim MadeNo
Jina

JinaGreater Melbourne (Inner), VIC

  • 5 reviews
  • 4 likes

Great customer service

published

Great customer service. My order was delayed (not their fault) and when I contacted them, they responded straight away and made sure the delivery came as fast as possible. They also sent an email to make sure I received it.

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If you wanna waste your time best choice!

published
Milly

MillyGreater Melbourne (Outer), VIC

  • 4 reviews
  • 7 likes

Go somewhere else

published
Return Claim MadeNo
Kate

Kate

  • 4 reviews
  • 2 likes

Great services, will buy again

published
Product Quality
Shipping
Return Claim MadeNo

Took my money and haven't received my cradle.

published

I put an online order on the 28/11/19 for 2 swaddles, breast pump and a Baby Bjorn cradle. I was told the Cradle is on back order till the 16th of December. I've received my swaddles and breast pump today (27/12/19) (a month later)

My cradle still hasn't arrived, I was refused a refund as I wanted to buy another cradle as my baby has nowhere to sleep.

Baby Village is ruthless, they don't care about the customer, they just want your money. I called a handful of times to be told, "we'll call you back" but they never did.

I have amended my review from 1 star to 3 stars thanks to the follow up team.

Regards,

Martin.

Shipping
Return Claim MadeNo
Julia

JuliaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Very fast delivery

published

I ordered a travel stroller from Baby Village after reading other positive reviews online. It was delivered in perfect condition in only 2 days. Postage was a very reasonable price too. Very happy.

Had a baby car seat installed

published

I had a baby seat installed at baby village Bondi and it was the best knowledge I have recicieved . I didn’t even know how to face my seat , so I’m very happy and highly recommend it.

Customer Service
Return Claim MadeNo
Store LocationBondi
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Perfect

published

After looking everywhere for a particular item, I found it online here.
I’m so please with the quick postage of item and impressed with the service I received, I couldn’t recommend them more what a professional team at Baby village.

Product Quality
Shipping
Return Claim MadeNo
Mandymoobear

MandymoobearAU

  • 4 reviews
  • 1 like

Fastest delivery ever!

published

I ordered a babyzen rolling bag from Baby Village at 12.02pm on Thursday and I got at 3pm Friday and I’m in Melbourne. I couldn’t be happier! Great service and postage price was reasonable.

Return Claim MadeNo
Sylviat

SylviatSydney, NSW

  • 11 reviews
  • 1 like

Rude staff

published

Went down today to have seek assistance on a stroller i purchased a week ago. The lady staff was tested my stroller very roughly; dragged the pram and dropped it onto the floor. I try to explain to her what issue im having and she interrupted and did her talking. When i try to explain to her again my problem, because she doesn't seems to understand the issue im having and she tell me off that she is still talking. When she was the one who interrupted.

Steph

Steph

  • 2 reviews

Extremely Happy!!!

published

Ordered Wheels for my Pram and needed it by the end of the week. Standard delivery was 5 days and I received it in 2 days. So happy with the product and more so with delivery time. Thanks!!

Margiemarchie

MargiemarchiePENSHURST

  • 22 reviews
  • 4 likes

Couldn't be more Happier!!!

published

Bought a stroller thru Baby Village via Online.
Bought it on Tuesday..by Thursday the stroller already arrived at my door!!

Simply click..paid and shipped right away!!!
Super happy customer here!!!

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