Great customer service
I just wanted to say thank you to Babyco.
The girls at the South Morang Store AMAZING!! Warm and welcoming upon entering there store Best people to talk to in regards to product knowledge and they give u their honest opinion about what they think works the best. Their focus was on helping me buy useful baby products not unnecessary ones even though that meant not making as much. The 1 thing i picked out though how much they emphasized how important it was to have a really safe carseat, that being their number 1 top priority for all of their customers. Best mind set any baby company could have especially when it comes to our children.
- Online store
- Verified customer
LOVE IT! SUCH A GOOD DEAL TOO!
We love our InfaSecure Cosi Compact Convertible Carseat from Babyco! Super quick delivery and such professional customer service. Our car seat is high quality at a great price $139.95 + delivery.
- Verified customer
Crooks + Avoid
Has an offer for the graphene Britax car seat. After making lots of sales (they tell me) Sends a cheaper car sear (intentional?), did not realise until a 3 months later - when our bub was due.
They say that even though they sent the wrong item it was too late and I would be stuck with the cheaper car seat.
After much ado, they finally accept fault take back the car seat and stick our family with the shipping fees despite sending us the wrong item. I will not let them go, and if anyone has issues, feel free to respond to this and we can lodge a ACCC complaint and set them straight.
APPALLING customer service!
Bought one of those musical lights that rotate, reflecting a pretty picture on the ceiling to keep a child occupied when they're trying to sleep. I got it it home ... unpacked it and realized it had clearly been sold before and returned because it didn't work. There were multiple hair line scratches on the top of the dome. It wasn't even sealed. They'd clearly just repacked it and hoped to palm it of on some other poor slob like me! When I took it back and reported it was clearly something that someone else had bought and returned used and...broken, she treated me like I was lying and suggested that I had used it, broken it and now was attempting to get money back for it! This was such a disgusting experience. I will never forget the way this appalling woman spoke to me ... and will NEVER return! HORRIBLE WOMAN!
- Verified customer
Ordered infasecure quattro treo. The product is great and shipping was fast, I've included a note that the product had to be delivered to my doorstep because I'm 37 weeks pregnant and I live in an apartment building, and I was glad that the delivery person took note of that. Also had great prices compared to other websites. Thanks Babyco!
An absolutely and utterly completely useless product from babyco is the L'II Napper Portacot.
This Babyco product is impossible to set up. Instruction are not complete and incorrect. The most important warning about the installation is not on the instruction leaflet but on the cot itself but in a place where you cannot read it until you made the mistake it is warning against.
I am a very capable builder I encounter unexpected and difficult problems of a technical and practical nature all the time in my work and I did not manage to get this cot set up and folded up without serious and I mean very serious obstacles.
A male friend ...a tradesman too happened to be there when I unpacked the portacot and said straight away: we had one like that and it was so much hassle to set up that we didn't use it. Even with his help I couldn't get this thing to function. The lock which is necessary to open on the centre point of the base in order for the legs to fold up again is not mentioned in the directions My conclusion: This product should not have been made let alone sold. There should be a law against the production and sale of this time consuming rubbish which only pollutes the world. And drives people to despair.
Sold floor stock as new
I bought an Infasecure Grandeur car seat from them online a couple of months ago. Shipping was quick but the box was clearly already opened and poorly resealed. The car seat still had its tags but there were scuff marks across the top and it was missing its original plastic packaging and styrofoam. It also appeared to be a manufacturing defect as one of the safety labels was facing the wrong way. This was very clearly a display item/model which they've put back into the box and resold at full price. Is this legal practice? I should have purchased the car seat at a more reputable retailer.
Thank you, Babyco!
I want to take the time to thank the South Morang store manager and regional manager [name removed] for making my decision to NOT purchase a product from Babyco that much easier!!
I struggle to find another retail organization with such bad attitude problems and rudeness.
We enquired about purchasing floorstock at a reduced price in store. The staff member was friendly but couldn't make that decision herself so she consulted her store manager who denied a price reduction according to company policy. When we requested to speak to her, she co...uld not be bothered and preferred moving stock around. So we contacted the customer service team, complained about the rudeness and lack of politeness and enquired about a possible price reduction. After promised call backs which never happened, I got a hold of the regional manager who gave me a good idea of why Babyco is closing store after store. She accused me of "attacking" her in this matter and constantly interrupted me. I need to make clear that this was definitely not the case. This sort of behaviour is far from professional and as mentioned earlier, it made my decision to never purchase anything from them very easy!! Do yourself a favour and stay away!!
Excellent service, great prices
Used online layby as we don't have many baby store options where I live (there is 1 but it is really over priced). Made the last payment and got a call half an hour later saying they were sending them out. Received them the very next day! All items are excellent quality and sold for much cheaper than our local store (exact same product)
- Verified customer
Disgusting Service and Still Waiting For Products
Well I ordered a baby Car seat, payment was accepted, had 1 missed call no other reply, finally 4 days later after not hearing from them I emailed them asking what happened? they replied with sorry out of stock would you like the grey 1 or wait a week for it to arrive at their warehouse!!!! why not just have it sent to me!!! so still waiting as I want my product, I bought this on the 4th August.
The second time I purchased a cot and a mattress while paying for this I used a code FREEFREIGHT and the courier balance went from $67 to $19 I was happy with that except that it says FREEFREIGHT, now I get an email from babyco saying I owe them $45 extra for freight!!!
Seriously not happy.
- Verified customer
Excellent service on a hard to find product
We got a baby cot handed down to us which turned out to require a strange size mattress. We searched everywhere in Canberra without any luck finding the right size. The only place that we found online in Australia with the right size was Babyco. We ordered the mattress on Wednesday evening and it arrived in Canberra on Friday. The freight charge was very reasonable at $10 and the quality of the mattress is great.
Extremely impressed with the service that we received and this is coming from someone who runs an online store.
Worst service ever
I have ordered twice from Babyco, both online. The first order came but only after the promised delivery date. My baby arrived unexpectantly early and I was waiting in hospital for a car seat! The second order never arrived. After contacting customer service I was told it would be dispatched the next day. Again it didnt arrive. I contacted them again and they replied that I had never paid. No follow up on an order that they said they were waiting on money for?? Except that I had paid the day I ordered and they had missed the payment. So I sent ...them the payment details and they acknowledged that I had paid but the item that I had bought was now out of stock. Babyco then said that I could exchange for another similar item. Except they wouldn't cover the difference even though they had made a huge mistake twice and as a result what I ordered was no longer available. So they had had my money for a month, said they would exchange but really meant you can order something else if you send more money. No thank you very much. They did refund the money immediately when I refused to buy another product. I would never use this company again regardless of their prices. I only wished I had read some of these reviews before I used them in the first place.
- Verified customer
Pleasure to deal with, was a little worried reading the other reviews here
Ordered a cot and other items from them. They called within a few hours to say that the cot might be a little delayed because of the size and weight. However delivery was pretty quick, it all arrived within a few days.
I think quite a bit of the negative feedback here might be related to the collapse of the larger company.
- Verified customer
Another Terrible Customer Service Experience
Although I purchased online and the prices were great, the customer service and communication between staff and management is woeful here. I won't be returning. Customer satisfaction is clearly not a priority!
I opened 2 separate laybys 10 days apart and was charged 2 separate postage fees, which I called and asked how I could combine the laybys to avoid the double charge.. I was told "no problem" and given instructions which I followed as told. I made a second phone call once the laybys were paid down (except for the extra postage charge on t...
No product knowledge, terrible and rude customer service! Wouldn't recommend shopping there. I could understand higher prices if the service was outstanding but it was appalling! They also don't have great deal of products and you have to ask for assistance if you need it!
Very bad customers service knowledge. Bought a car seat from them with layby due to the new car for the baby hasn't arrive till 2 more month and they said I can cancel it any time we want no prob. In law bought us a car seat as present so we want n cancel it then they said there's cancelation fees of $20 that was never mention. Had a chat to them but they said it's in term and conditions which we never had a chance to read.
Babyco couldn't supply a product and were very helpful and prompt in sending me a refund. Was in my bank account the next day. The products I have received have been excelkent
Not a good experience...!
First and last shop with Babyco. Not bad to purchase but it's terrible to refund or replace...
The person I have dealt with was so rude!!!
Excellent and prompt service
O ordered baby staff to be delivered today before the Easter break. Every time I call the head office. Girl there was always friendly, helpful and she promised it will get here by today. In fact it got to me a day earlier but I was not available.
Excellent service. I will be back to order more
No sympathy or refund/exchange for nappies after nappy rash
I bought a packet of the 24 walker nappies but after opening up the packet and using one on my 5 month old grand-daughter, she developed nappy rash immediately. I went to knox city babyco to ask for a refund but the staff said that the packet had been opened and that they couldn't sell it again. I argued that it gave my grand-daughter nappy rash. One of the assistants said (very arrogantly, may i add) that that happens. I told her that my grand-daughter wears other brands of nappies and that she does not get nappy rash from those. There were th...ree staff members on duty and not one of them was sympathetic to my plight. Also, they had to confer with one another, instead of taking the matter into their own hands and making an independent decision. I said that they could keep the nappies, as i didn't want them and stalked out of the store, leaving the packet of nappies on the counter. They stared after me in complete astonishment and amazement. I could see there was no way they were going to see my point. My point is this: if this is a baby store, where they sell baby products, why on earth would they sell nappies that give babies nappy rash. Surely, they should be testing their products to see that they are suitable for babies with sensitive skins! I will never, ever purchase anything from babyco ever again!!!!
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