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Nanny Annie
4.7 from 261 reviews

Reviews

(223)
(23)
(1)
(4)
(10)
  • Product Quality
    4.4 (27)
  • Return Claim MadeYes (2) · No (28)
  • Shipping
    4.6 (17)

Reviewer Photos & Videos

  • More

Awful customer service and product doesn't fit description online

published

Ordered a Happy Panel playpen for the online description of "easy to assemble" and "portable". It was a nightmare to assemble as parts wouldn't slot together and required extreme force by my husband. Playpen is now a permanent feature on our deck as it won't come apart and we can't add additional parts like is described on the website! We bought additional sections and they are now obsolete. Portable- well yes, My 10 month old daughter can push it across the foam mats and off the edge....not ideal! I complained to the company over a month ago, as their online description doesn't match the product we received- I've heard nothing from them.

Product Quality

Poanie

PoanieIllawarra, NSW

  • 2 reviews

Awesome customer service

published

Great products displayed on a user friendly website. Competitive and affordable. Dispatch and delivery of my very first order was exceptionally timely. Great communications from the Nanny Annie team which sets them aside from the rest.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Cecil

Cecil

  • 2 reviews

Excellent product, first class customer service

published

Purchased a baby play pen extension (https://www.nanny-annie.com/baby-playpen-extension-for-interactive-baby-play-r) to increase the area of our existing pen and this product has certainly done an excellent job. This is a top quality item.

Product Quality
Return Claim MadeNo
Belle belle

Belle belleFar North Queensland, QLD

Exactly what I wanted

published

This product was great it required Easy assembly, it was delivered on time and exactly as described in description. We will be using for baby #2 in the near future.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Lil Hooper

Lil HooperPilbara, WA

Great High Chair

published

We purchased 4 of these for our Cafe. They are very sturdy, with safety clip-in seating and easy to clean. The padded seating washes up well and being collapsable is great for storage when not in use.

Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Emily N.

Emily N.Belconnen 2617, ACT

Happy with store and product

published

Purchased the Amore bassinet from Nanny Annie, the delivery was fast, happy with the condition of the product. It was exactly what I ordered. I have had no issues or defects so have not had to deal with the company for an exchange or refund. I would shop with them again.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Brett

BrettSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Pathetic service, unsafe product

published
Product Quality
Return Claim MadeYes

Good not perfect

published

We bought the 3 in 1 wooden high chair to use for our toddler.
The purchase process was easy, good communication from the store and very quick delivery.
The product is fine. Note to assemblers : dont glue the construction as keeping it untightened is how you can adjust the heights!
The chair feels sturdy and gets used by our independent toddler a lot!
However some of the varnishing is uneven straight out of the box. It doesnt affect the product safety or use but does Lack that attention to detail.

We do hope to buy from the store again though!

Hopefully we get years of use from it though!!!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Radu

RaduBrisbane

  • 6 reviews
  • 6 likes

Horrid customer service

published

Due to a safety concern, we cannot use the 3 in 1 high chair, beautifully crafted, quick delivery, but customer service is hopeless. To attempt and solve the issue, ive literally had to take photos with measurements in them and do the math for the customer service to understand., its beyond a joke.

Product Quality
Shipping
Return Claim MadeYes

The reviewer stated that an incentive was offered for this review

Rick B.

Rick B.

  • 3 reviews

Very happy with the high chair

published

I received a quality product and the shipping was very fast fast. My daughter loves the high chair! I will definitely purchase from Nanny Annie again if I need any other products.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Beautiful and very practical high chair

published

We love this high chair. It was so simple to put together which was a bonus. The 5 point harness is easy to use and keeps my little man perfectly safe and still while he is eating. I would highly recommend this high chair.

Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Kym I.

Kym I.Metropolitan Adelaide, SA

Fantastic Customer Service

published
Product Quality
Return Claim MadeNo

Sam

SamSydney, NSW

A really useful playpen!

published

Super fast delivery and great, friendly customer service. The playpen is fantastic and I love the activities to keep my bub entertained whilst contained. Plus my toddler loves it too!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Jaana

JaanaWestern District, VIC

So, so good!

published

This playpen has more activities than any other I could find. Price was reasonable and delivery was extremely prompt! The item itself is better than I ever expected! I have been recommending it to any one who mentions they are looking for one!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Vy Proos

Vy ProosSouth-Eastern Region, NSW

Fantastic product with great service and quick delivery.

published

The service we received from Ben with our online purchase was fantastic with fast delivery. Product was well packaged and very easy to assemble. The product is of a high quality and a lot of fun for our kids.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Edwina W.

Edwina W.Franklin 2913, ACT

This high chair is great!

published

I ordered the Wooden 3in1 Highchair from Nanny Annie because it was the best price online. It arrived within a couple of days after I ordered it. I’m super happy with it!!

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Matthew

MatthewMetropolitan Adelaide, SA

Very happy with the purchase

published

We bought the playpen for our baby. We are very happy with the great and prompt delivery service and the product is super easy to install and a good quality one. We highly recommend Nanny Annie online store! It was a pleasure shopping with you. Thank you.

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Anna

AnnaSouth East Queensland, QLD

After a long search I finally found the perfect bed for my Newborn. Couldn’t be happier!

published

I’m super happy with the Star Kidz Amore Bedside Co Sleeping Bassinet. The Color is exactly how I imagined. It was easy to built the bed together and it’s great to travel with. The bed is light and fits perfectly to the parents bed. I was surprised about the quick and easy delivery and can totally recommend Nanny Annie!

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Jason

JasonMelbourne

  • 2 reviews

Playpen Review

published

Service couldn't be better, and the product is excellent. Arrived within a few days of ordering, and was well packaged. The playpen itself is the best we have seen on the market, and our son loves it. Very well designed and easy to put together. Would highly recommend.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


Ash Puddicombe

Ash PuddicombeSouth East Queensland, QLD

  • 6 reviews
  • 5 likes

Amazing quality and fast super fast delivery

published

This is the first time I purchased from this website based on the good reviews I read.
Purchased the bassinet Amore co bed, the bassinet quality is excellent the mattress is ultra deluxe and comfortable and the practicality of this bassinet is what is great especially it’s rocking but most importantly the recline/incline feature as not many bassinet comes with such important life saving feature , great price value great customer service online and super fast delivery with tracking number

Product Quality
Shipping
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review


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Questions & Answers

Louise

Louiseasked

When do you email the voucher reward?

1 answer
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