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Babyroad

Reviews

(5)
(2)
(0)
(4)
(14)
  • Product Quality
    3.2 (5)
  • Return Claim MadeYes (1) · No (5)
  • Customer Service
    2.6 (5)
Fiona

FionaPerth

Excellent customer service

published

Hello, I was there with daughter and granddaughter, I’d like to say thankyou to the lady that took her time to sit my granddaughter on her lap, measure her little feet.
Nothing was to much trouble for her, I’m just sorry I didn’t get her name.
Well thanks very much from us, we brought two pairs of shoes and a little outfit.
We will definitely be back again.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBabyroad Myaree
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Terrible customer service

published
Return Claim MadeNo
April

AprilPerth, WA

  • 2 reviews

Poor customer service and no price match

published

I checked their website to see if they price matched which they do, there are conditions. The item I was purchasing natch all the required conditions they stated and after driving 40mins they refused to.

The lady was lovely until i asked about price matching and then she become less than helpful and when I was told no I asked why and she became extremely rude. Her response was we need to make a profit so we cant do that price. It was over $100 price difference so I think they were making more than a little profit.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBooragoon
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New Mum

New MumPerth, WA

Great range of products and excellent customer service

published

Babyroad have a great range of baby items, the nursery room displays are great, helps you visulise what you are looking for and choose what will work in your nursery. The staff are very helpful and were able to deliver evrything to my home.

Customer Service
Product Quality
Store LocationBabyroad Booragoon
Oshe

Oshe

  • 16 reviews
  • 2 likes

$35 fee for afterpay on sales items, what's the point of a sale. False advertising! Not really a SALE then is it!

published

so expensive $35 fee, like don't offer afterpay at all or absorb it in your price, this is false advertising.
I can't believe a company has a fee like this, it's like a bank just out to suck you dry!

Return Claim MadeNo
Jay

JayMars

  • 4 reviews
  • 5 likes

Beware!

published

There is a reason for all the negative reviews!
They trade on being a 'family owned' company which means nothing really when the only family they care about is their own!
Absolutely terrible customer service beyond belief. Ourselves and our friends and family will never set foot in your store again and I hope others take this onboard as well. We now shop at Baby Bunting, excellent customer service and no hassles if you have an issue with your product.
Stay away people....

Customer Service
Product Quality
Return Claim MadeYes
Perthgirl20

Perthgirl20Perth, WA

  • 2 reviews

Terrible store

published

Store has a large range of baby items but is overpriced. Even on sale it is cheaper online or at other baby stores. Staff members are rude, unhelpful and condescending. I try shopping here because I want to support local businesses but the staff have made it a terrible experience. I always feel belittled and small after going to the store. I would recommend going elsewhere for your baby needs.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMelville
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Car seat warranty

published

We bought a car seat from them in 2013. Unfortunately the air cushions need replacing so called them to confirm a purchase date as we couldn't find our receipt (no excuse we should have kept it in a safe place). The lady that answered was extremely rude. Saying she only keeps records for 12 months. In this technology generation it is unacceptable.I reckon she was just plain lazy. I hated going to the store in 2013 and it seems as though nothing has changed!

had no problems

published

I went to Babyroad on the weekend and the staff were nothing but courteous and helpful. I needed a lay-by changed and they were very helpful in doing that for me. My only whinge is is that you cannot lay-by the baby clothes but if that is their policy that is their policy !!!

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Very upset

published

Buying things for your bubs is supposed to be really fun, but not at Babyroad. They always look lile they are busy and not attedning to you.i still went there cos of their larger variety, but i dont think so anymore.just wish the saff wpuld make u smile instead of cause extra stress.just my 2 cents.

Rude staff - Terrible Service!

published

My parents in law were watching my son while
I was with another staff member. Unknown to me a miserable & rude staff member just couldn't stop following them around and staring at them waiting for any opportunity to tell them off if my 2 year old son touched something. It's a frigging kids shop for Christ sake. Of course kids will touch things! Never was anything dropped or tampered with to warrant any kind of abuse. Extremely rude attitude & made them very uncomfortable. Absolutely pathetic!

Just Rude

published

My husband and my parents and my 2 year old son went there last weekend for a shopping. To my surprise, a staff there was following them everywhere and kept giving them a cold stare. In addition, this staff told my parents off rudely every time my son touched their toys!

Jinie

JiniePerth

Rude staff

published

I saw a toy piano on sale on their website and went over to get it with my toddler. Could not find it in the store so asked one of the staff. She was unbelievably rude. She said there is no such product in the store. They failed to explain or apologize for the mistake. And showed me a double priced toy piano. It felt to me they look down at you and have this perception that you can't afford to purchase the items in the store. There was one time I asked if the toy sale was over and when is the next one but was met with a sneer. Not going back.

Lisa Z

Lisa ZPerth

Very helpful and stress free. Huge range of products

published

Huge range of prams and other goods. Staff were helpful and very willing to accomadate requests like putting my pram together and looking for other colours.

Over priced and rude

published
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ingam60

ingam60Perth, WA

  • 32 reviews

Excellent store & staff

published

I was in there today and my 18 month old was running riot and the ladies were so so lovely they told me not to worry about the million things she was pulling off the shelf and were so helpful with looking at prams. I had never been there before and couldn't believe the range of quality brands they stocked, heaps of really gorgeous gift ideas and room decor in addition to the usual baby stuff. Can't wait to go back!

Andy

AndyPerth

  • 13 reviews
  • 9 likes

Great service

published

My favorite baby shop out of all the ones in Perth. They may not be the cheapest but the staff are friendly and unlike other baby shops the staff here are actually knowledgeable and know what they are talking about. Good range of products.
Very happy customer and will return again

Terrible!!

published

I ordered furniture & waited 3 months & still did not receive my items! There was no contact or follow up from Babyroad at all during this process - lack of communication & poor customer service!
I Will not be buying or visiting Babyroad - there are 2 other baby stores in the area which are much better & tick all the boxes.

Not happy.

published

So i recently ordered 2 car seats from babyroad and they were delivered on time but i paid the delivery fee for them to be brought to my address and being a single mother with no help and no car access at the moment, i was forced to go pick them up myself n walk down there with two young kids because i was told they cant come back a second time to deliver the seats even though i wasnt home at the time and they never contacted me with a time window or anything so i feel like ive wasted my time n money with them, if i had the car i would of absolutely gone n picked them up at babyroad myself. Not happy with the service.

T.Price

T.PriceAustralind

  • 3 reviews

Disgusting and utterly rude staff!!

published

I travelled 2hrs to Babyroad to buy a stroller and received absolutely disgusting service from a arrogant woman in their store! I certainly will not be returning to Babyroad or recommending anyone to them again!! I asked politely for a price match/discount and was given a huge mouthful and then the assistant proceeded to demand I pay a $50 "consultants fee" for the time I had spent "wasting her time"!! I took my business next door to Baby Bunting and got the service and price I was looking for!

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