Robins Kitchen

Whent to our local store to purchase two rock coat frypans as we have an old one the store attendant talk us into ceramic frypans after six weeks we have gone back to the old frypan new ones do not hold heat on our cooktop absolutely useless regret the purchase. Show details

I visited your shop last week and purchased some cookware at Robins Kitchen Macarthur Square I must say I had exceptional service. The lovely Lady who served me went to a lot of trouble showing me the products and help me choose it makes a difference if the business has good staff serving. Her name was Tina will be returning again to shop. Many thanks Mrs Cooper Show details

I placed an order online and after checkout realised I didn’t put my street number on the address. After reaching out to customer service for help, MARK went above and beyond to help stop the shipment to fix up this error before it was too late. He made sure it was fixed up and I had the tracking number with my correct details. Cannot thank mark… Read more

enough for that! Without his help and understanding, my purchase would have went to a whole different state.

Useless customer service. Went in store - advised to order click and collect - can’t get voucher to work - spent over half an hour waiting for live chat without response. They’ve wasted so much of my time today

Well I am over the moon as I purchased from Robins Kitchen a Baccarat non stick roast n grill 2023. Unfortunately I found a spot lifting inside the pan recently 2025. This amazing caring RK Product Review Consultant Maryda listened and so kindly… Read more

offered a one time replacement. I so much appreciate RK doing this and it was a pleasure to deal with this company. I recommend their products highly and look forward to using my Roast n Grill, woohoo

writing an email and getting a helpful reply – I haven't ordered the product yet as I emailed Robin's Kitchen to ask a few questions re the product and Vanilyn replied with such helpful information that I will be ordering one now. It's great to deal with a company that responds to your enquiry,… Read more

not like another company I bought something from and will never ever use again. I just wanted to do a review in here to say Robin's Kitchen online or even going to their store is such a pleasure. Always helping you out and even apologises if they are late in replying to an email. Five stars for this company for sure.

I bought a set of stainless steel bowls, measuring cups and spoons. One of the cup handles broke sometime later. I reached out to robins kitchen, team member, Van, replied. He organised for a new set of cups, they came quickly, these will definitely last me years. very happy with the customer support. Show details

I purchased a Swiss Diamond Premium Kitchen Cutting Board 60 x 40cm. It was damaged in transit due to poor packing. I let Robins Kitchen know and within a two weeks a replacement cutting board was at my door. Exceptional service. Thankyou. Show details

Had an issue with Baccarat Baking Dish. Dealt with Robert from Robins Kitchen. He was very understanding, so friendly and helpful and very professional. I love this cookware and I love dealing with Robin's Kitchen at Earlville, Cairns.

Terrible experience with this retailer. Items delivered were different to the description. Online customer support have ignored many emails so I took the goods to the store which refused to accept the goods. No customer support what so ever. I will avoid in the future. Show details

Store policies – If you are exchanging cookware that is damaged for example a cook pot make sure you bring the lid as they will send you home to get it even though they can easily just replace the bottom part ( pot )that was damaged and put the new lid on the damaged one it’s simple common sense but instead they prefer to waste your time and money I’m extremely… Read more

disappointed with Robins Kitchen they should take a good hard look at there store policies I will not be shopping here again through there incompetence they have lost a good customer.

Abhorrent return policy – Worst store! Awful customer service, too!!! I purchased a knife set, supposedly on sale. We had not even left the store. My husband called and I told him of the purchase, he looked it up online and noticed that it was a further $100 cheaper. I enquired and they told me they couldn’t do anything and couldn’t refund my purchase. I had to ask about… Read more

their credit policy. I then returned my goods right then, received a credit, which I applied instantly online via phone, for the same item, whilst in their store, not having left the store at all. It was also shipped, for free!!! Absolutely ridiculous. Will never, ever buy from them, ever again!!! Always on sale. What a lie!!!

I contacted Robins support to report a defect with an item. I was very pleased with the response from Sheen in customer support. She was very courteous and made the process a breeze and I had the item replaced. A big thank you to Robins Kitchen, Baccarat and to Sheen : )

Outstanding serivice and support from Michelle when my order came damaged. I’m extremely happy with the whole interaction. It took less than a day (half) to solve my issue.

Mary assisted me with a return. Her replies were prompt and the action taken by her to return the item occurred quickly. Her communication was very clear and she was very pleasant to deal with.

Sent a request online for a default in a Nook frypan that I had recently purchased which was quick and easy to complete. Then received a lovely email from Razelle, understanding my concern and promptly issuing a replacement. The matter has been handed very easily and professionally.

I recently ordered an electric product from Robins Kitchen. When it arrived broken I sent a photo to the company and they immediately organised a replacement. I was very impressed with their service and how easily they made the whole process. I was helped by Van. I would definitely recommend this company. Show details

Had a problem with a latte glass having water get in the double wall due to the bottom of the glass having a hole in it. Mark was very helpful on the online chat and promptly organised and sent out two new glasses at no charge.

I don't normally like Robin's Kitchen or buy from there but I bought the Baccarat Multicooker as they are the best. The one that was delivered had scratches and scuffs. Razelle sorted a replacement with no hassles and speedy delivery. Thank you so much, Razelle! … Read more

https://www.robinskitchen.com.au/products/baccarat-the-smart-chef-pro-multicooker-ii-8l-black I had a Baccarat Multicooker previously which was fantastic prior to the seal wearing out. The staff in store told me that they did not sell replacement seals. Turns out they actually do. So I purchased another brand which turned out to be crummy in comparison to the Baccarat. I would suggest if a sales person is unsure about product details they do some research before leading customers astray.

Really good experience with Robins Kitchen. I had an issue with my knife block and contacted their customer service. Robert got back to me quickly, explained the situation clearly, and gave helpful advice on how to avoid similar issues in the future. What I appreciated most was how easy they made the process, he arranged a replacement without… Read more

any hassle and kept things simple and straightforward.

Great service and communication. Thanks again, Robert!