Reviewer Photos & Videos
Staub Products with gift knife (October 2020 Mary)
I had not heard of this company, but their prices seemed pretty good so purchased a Staub item along with a free chief's knife. Later on the same day I decided to purchase another Staub item, with another free chief's knife.
The items arrived to my office in a timely manner delivered by Australia Post (Tracked) one of the chief knives was missing and the next day it was sent.
Brilliant service actually. I dealt with Mary who was customer focused and very quick in resolving the issue.
I normally use Peters of Kensington (who are good) but I'm now impressed with these guys too.
Fantastic customer service and faulty product resolution
I purchased a product that had faults twice and on both accounts Paul from the team has been wonderful in organising fast and prompt resolution! Thanks for the making the process simple and easy for your customers.
Great Service from Mary
I had a delivery from Robins Kitchen which had a pepper shaker with a broken lid. I followed the internet instructions to make a returns claim and within one day Mary had organised a complete return for me. Great customer service!!
Great service for Baccarat Rock Frypan warranty claim
Chesser was a great help in processing my warranty claim!
I requested a replacement for a faulty Baccarat frypan. Within 3 days of submitting my claim I was contacted by Chesser. After submitting proof of purchase, my claim was approved. Thanks Chesser!
Loved shopping on this site.
Great service from Mary helping me when one item arrived damaged. Prompt service, arranged a replacement very quick.
Thank you, I will shop here again.
The reviewer stated that an incentive was offered for this review
Special thank you to 'Chesser' from Robins Kitchen for assisting so promptly with my return of product (no faults with the product at all, I just received the same item as a gift). Chesser was extremely helpful and answered all my questions with ease and made returning the product so much easier than I thought it would be!
Received my latest order from Robins Kitchen and there was a chipped plate. I had a response from Chesser within 2 hours after submitting my request (thanks Chesser) and was told that the replacement would be shipped out to my address soon. I will definitely order from the company again.
I recently bought items on line and somehow the option of the free gift didn't register with my order. After contact with Victoria the issue was resolved and my free gift is on it's way to me. I also appreciate the promt delivery of all my purchases. I am really impressed with the whole service from Robin's Kitchen
The reviewer stated that an incentive was offered for this review
Product . Alex Liddy drake cutlery set
I purchased 2 sets . After about 4 weeks it started to rust ! Robins kitchen issued me with a store credit . I have since purchased the Maxwell and Williams Madison cutlery set (x3) which states its 18/10 stainless steel . The Alex Liddy I don’t believe is 18/10 stainless steel . But you do your own research and decide for yourself . I don’t believe this brand is a quality durable product . It’s steel but what quality level . Does not say anywhere I could find
Do not shop here
had the worst experience with these people, place an order over a month and a half ago I am still waiting for my items I paid for. They keep saying someone will call back and no one ever does. No one answers the customer service line, if they do they hang up or say someone will call back. DO NOT SHOP HERE,its been a stressful experince.
Do not honour refunds
I purchased a few things online from robins kitchen. They sent them as two seperate parcels and one never arrived. I notified robins kitchen and asked for a refund. They keep telling me "they're emailing their warehouse team". A month later and still no refund.
I'll be reporting them to the ombudsmen this week and suggest everyone in this boat do the same
- Verified customer
Pathetic Service - AVOID at all costs.
Purchased a few products from Robins Kitchen for the first time, and spent a decent amount of money, too. My order arrived with a few damaged products - the chopping board had multiple dents all over it (wooden board), as well as exposed/splintered wood on the end which would really hurt if that got caught on your skin. Aside from that, one of the two peelers arrived bent. To top it all off, our brand new knife set which set us back over $400 arrived with a crack in the plastic window. We immediately contacted Robins Kitchen, only to be given t...he run around for the first few weeks, until they finally provided us with a return postage label... Great! The knife set was subsequently returned back to them, and delivered to their Footscray warehouse on the 10th of September. An email was sent to them to advise the return has been received, and I was advised that they will get their warehouse team to chase this up and will advise as soon as possible. Fast-forward to almost a month later, and multiple emails sent to them, I have not only received no communication; radio silence - but they have not refunded me for the knife set to date. Understandably there have been issues as a direct result of COVID-19, but this is unfair to the consumer given that all evidence was provided, including a clear video as well as photos, proof of lodgement with Australia Post for the return, and subsequent follow-up emails to chase up my refund. I am not only out of pocket my time, but also money. I am also without a proper knife set at this stage as I've been waiting for my refund to clear before I purchase another knife set, as $400+ is a lot of money to spend on a knife set. I genuinely and whole heatedly could not recommend this company to purchase anything from, as regardless of the situation due to this Global Pandemic, there should still be some sort of responsibility and 1 month to issue a refund on a returned knife set is not acceptable. Understandably there is a notice of delays in their automated email responses, though at least hire some more staff to work from home and sort out the influx of email enquiries. It's better to keep the consumer informed of the situation at hand rather than simply not replying and leaving emails unattended for more than 1-2 weeks at a time. My worry is now given the amount of time this matter has taken, Australia Post does not keep tracking after a certain amount of time. Thankfully I have a screenshot of the tracking page, as well as a photo of the receipt for lodgement of the return, though who knows if they're going to try and make me jump through hoops if AusPost tracking website deletes the tracking updates for this consignment; as they do after a certain amount of time. I guess, we'll wait and see.
Never buying from this company again!!!!
Bought 2 dinner sets. 2 plates were chipped and broken. My water bottle and salt and pepper shakes never arrived!!!! Rang them and hold for 45 mins then I got cut off. Rang the nearest store. Staff was so rude. No wonder the ratings are so bad. I will never ever buy from you. If I do not get my items I will report to Fair Trade. I now have to take the plates to the nearest store. What a load of bollocks!!!! Don't even deserve a one star.
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