Robins Kitchen

Purchased a few pans as there was a good sale, unfortunately one of the cast irons I received was already rusty so I requested a refund. Ryan from Robin's Kitchen responded and swiftly resolved my issue. A bit disappointed in the pan but happy with the help and resolution.

I returned something my husband had purchased and they wouldn’t give a refund only a store credit in the form of a gift card. Went to use the gift card to purchase something during online sale. The gift card was invalid. I emailed them and after 7 days, I’m still waiting for a reply. The sale is now finished. Seriously the worst kitchenware… Read more

retailer. The return process and getting the credit was like pulling hens teeth, let alone getting to use the voucher.

After going back to the store that we bought an $8 roll of bakers twine, we were confronted with the same lady who sold us the twine yesterday. She scrutinised the receipt saying that it was not actually the receipt. I showed her my bank account for that transaction which clearly had the time, date, name of store, and exact same price as the… Read more

receipt. She may have then felt pity as she told us we could look for something in the store and she would deduct the $8 from it to conclude our business transaction. As we looked for something, she decided to have another go at us and remarked about how the packaging was not perfect, and asked us if we had already opened the product. We had not. The packaging was exactly as it had been when her worker had taken the product from her own outstretched hand only yesterday. I had noted that the packaging was not perfect yesterday, and i told her what had happened. At this point I questioned why we were even here having this argument in the first place. Isn’t she supposed to be helpful ? I then walked out of the store and told her to keep her stupid twine and that she would be getting a bad review. Thanks for providing some of the worst retail customer service that i have experienced.

Bought a 32cm nook baccarat frying pan from Robins kitchen at a crazy price!! Very good deal that I'll never see again. Also the nook pan is very nice! Non stick seems to be working very well. Will continue to use and take care of it. Would love to… Read more

have bought a 28cm at similar price but oh well. Would definitely buy again from them. Maryda was very welcoming and genuine with my follow up questions about the pan and postage times.

I needed to return some pots and pans. This has been dealt with by Mark at Robins kitchen very quickly. Im just waiting on the refund to come through in the next few days. Judy, Pittsworth.

I accidentally ordered the wrong mugs as a click and collect order. When collecting them, I wanted to swap them for smaller mugs (the same price) while in store. I was told this could not be done. I would have to deal with the online order department. I submitted my request to cancel my online order. I received an automated response immediately.… Read more

Six days later (4 working days) I received a very courteous email from Van, advising that my order would be cancelled and my payment refunded. I was very satisfied.

I recently visited Robins Kitchen in Adelaide and received excellent service from Renee, who kindly went out of her way to show me the specific products in which I was interested. I found exactly what I needed, and I genuinely believe that the quality of service I received assisted me in purchasing the items I required. Show details

I felt very frustrated 1 month waiting for my label to return my online product. I had the return code and was not contacted when I queried if I had missed an email. Somehow I eventually found Robert from the online contact . He was courteous and said he would deal with it right away. Received the label, have retutned the product and had notification re my refund. I am now satusfied. Thank you Robert.

I must say I found your reply somewhat underwhelming; the sort of formulaic deflection one might expect from an enterprise still finding its feet, rather than an established retailer with any meaningful grasp of customer service or basic human reasoning. The explanation offered for the cancellation is, frankly, difficult to accept at face value.… Read more

What I find genuinely perplexing is this: you had my name, my address, and my contact number on file. A single phone call, or even an email would`ve resolved any supposed discrepancy in a matter of minutes. Instead, the matter was left to fester through an entirely avoidable misunderstanding.

The irony, of course, is that the entire cancellation stemmed from nothing more sinister than an abbreviation. My bank records my address using “U” in place of “Unit.” I, in turn, wrote “Unit” in full on your order form, the correct, unabbreviated version of precisely the same address. That an automated system, or indeed a human reviewing it, couldn`t reconcile “U” with “Unit” is not merely disappointing; it borders on the absurd. This was not a fraudulent transaction. It was not an obscure edge case. It was a sizeable, legitimate order intended as a gift for my niece’s daughter, cancelled over a discrepancy any reasonably attentive person would have resolved in seconds.

Compounding this is the matter of timing. I raised three separate tickets before receiving any response at all, and it was only on the fourth day that someone finally attended to the matter. By contrast, I`ve dealt with other retailers who encountered the exact same “U” versus “Unit” discrepancy and in every one of those instances, a staff member simply rang to confirm the address, cleared the matter within the same conversation, and had my goods dispatched and delivered within two to three days. It`s not unreasonable to expect the same basic competence here.

I don`t say any of this to be unnecessarily harsh, but rather because the experience, taken as a whole, reflects a standard of service considerably below what customers are entitled to expect in 2026. No explanation offered at this point will undo the ineptitude and inconvenience already caused, and I suspect I`m not alone in having encountered it. I`d simply hope that others considering your business take note of how a straightforward clerical matter was allowed to become an entirely unnecessary ordeal.

After a problematic $2.5k online order I attempted on numerous occasions to be in contact. No response but plenty of notifications my query "will receive a response shortly but they are very busy". Still waiting after many days. They say they are contactable. They are NOT. I would NOT recommend online purchases. In store may well be different but… Read more

the store does not have the range. . UPDATE....late but welcomed. RobertA persisted and fixed my issues.

Wonderful to deal with. I felt listened to, understood and certainly helped. Then I learned the money would be refunded. Amazing customer service. Sheen was wonderful to deal with. Such service belongs in the past hardly found today. Thank you Robins.

I had the pleasure of Angeli from support chat helping with an inquiry about a dinner set I was interested in buying but couldn’t get it on line as it was sold out. Ask if I Chermside store had them. Angeli promptly replied with the answers I was looking for. Thank you so much great job helping me Regards Helga

We had a problem with a toaster under warranty that was discontnued. Mary has been very helpfull as we had specific requirements (one size toasting). As there was no such prodcut, we got a full refund. Thank you again Mary and Robins

I ordered a Soffritto Professional Bake Cookie Press Set 21 Piece set which arrived in days. Sadly, the clear lid on the carry case was smashed and the trigger on the cookie press was broken. I contacted Robins Kitchen to inquire about an exchange rather than a refund. Thank you Robins Kitchen for your prompt response. No wonder I love shopping with you (and have done for many years).

Giving 4 stars only because i actually had to lodge a warranty claim for my baccarat stone fry pan which had a slight warped on the base. 5 stars because they owned it. I emailed and Razelle replied on my case and offered a brand new fry pan as gesture of good will which I highly appreciate. I owned 2 other pots from this series and never have any problem with for almost 10 years now.

Maryda from Global retail brands was very helpful in resolving my issue. She was open to discuss my available options for either replacement of the faulty product or reimbursement.

⭐⭐⭐⭐⭐ Exceptional customer service from Mark at Robins Kitchen. I purchased a dinner set during a clearance sale and only realised about a month later that, being the display set, it was missing a few pieces. I reached out, not really knowing what to expect. Mark could have simply pointed to the fact that it was a clearance item, but instead,… Read more

he listened, sympathised, and treated me like a person rather than a problem. He took my details, organised a replacement, and even told me to keep the incomplete set.

That kind of kindness and genuine customer service stays with you. Thank you, Mark, for making what could have been a frustrating experience so easy and positive. And thank you, Robins Kitchen, for having someone like Mark representing your business.

I’ll admit, keeping an incomplete dinner set is going to test my OCD every time I open the cupboard… but for Mark’s kindness, I’m willing to let it slide.

Five stars, without hesitation.