Worst return policy and terrible service!!!!!
I had bought a milk frothe from the Rouse Hill store. The store manager Joanne served me. When I had bought the product she was rude to me for no reason. A week later I went back to get a refund or exchange on the product because it had been packaged with incorrect instructions and looked like it had been opened. She refused to do both and replied that its the store policy... even with a receipt and product in perfect condition. I then asked for store credit and she wouldnt give that either. So I called customer service who helped me out. Never shopping here again... EVER!!!
5 STAR customer service from Chloe!!!
Professionalism, expertise and excellent service by Chloe in your customer service team made the entire process of handling a couple of damaged/soiled items I had recently purchased the most efficient & professional experience I have ever encountered with an online delivery. 5 STARS to her! Thank you for exceeding the typical customer service.
Great customer service
I want to recognise and thank Judith from your Mt Ommaney store for going above and beyond in helping me find piccolo coffee glasses. She even measured how much they held for me. Judith was very pleasant and easy to talk to as well as having good product knowledge and being helpful. Thank you Judith!
- Verified customer
Great online customer service!
I bought a lasange dish from Robins Kitchen that I didn't use for a while and had just left it in its box. After finally getting around to using it for the first time, even after being careful with the dish, a crack had started to form after using it a few times in the oven. I took the dish to the shop and they said they would contact me later about it but they never did. I decided to try contacting online customer service to explain what had happened, and they (Chloe) said she would post a replacement! The replacement dish has now arrived and ...I've noticed that it was packed very well so that it didn't get damaged in transit. I'm glad someone was willing to listen to what had happened, otherwise I would have a lasange dish that probably was no longer usable after hardly being used.
Great customer service
After some fry pans started to be non-nonstick, I contacted them, explained the issues and awaited a reply. Despite taking several days to get back to me (everyone is busy) their overall service was fantastic. Shannay was super helpful and organised warranty replacements for my pans very quickly. I am very satisfied with their service.
I recently purchased a 20cm baccarat frying pan. The handle fell off after a few uses. Chloe from the customer service was very helpful. Replacement is coming.Thank you for your prompt service.
Don't trust them. Will never buy from them again.
Twice now they have refused to accept returns over faulty products. They will not stand by their customers, but will use every excuse to get out of their responsibility of product guarantees.
Good that customer service is still alive and well
I contacted Robins Kitchen re the damage to a Baccarat steak knife I had purchased which was included in the Baccarat knife and block set. The knife has only been used once so it's not known how the damage occured. I contacted Robins Kitchen and had several replies from their customer services. I sent photos in the original email and sent follow up photos as requested. I have today been told that I am to be given a replacement knife by return mail. Lovely ladies I corresponded with and excellent service. I thought that customer service had died but nice to know that customer service is still alive and well.
Broken x 6 baccarat double glazed cafe mugs
I bought 6 x baccarat cafe coffee Mugs and all of them were broken chipped and cracked I wasted $149.99 no refund just a complete ignorance where they should have replaced them all. of them were broken chipped and cracked I wasted $149.99 no refund just a complete ignorance where they shouldve refunded it or send new ones to me I will never buy there again
I purchased a Soffritto wok on 4th July, 2019... followed all their care instructions but the coating in the bottom of the wok started to flake off. I took the wok back to Robins Kitchens in Toormina who advised that the damage was because of incorrect use. I told him I always used it on 6 on my cooktop, he replied that he could send it to their warranty section but it would definitely come back that the claim would not be accepted. As you can imagine I am very upset. I have spent a fair bit at Robins Kitchens in the past but I will never shop in Robins Kitchens again.
Great Customer Service
I called because a cupcake stand I received wouldn’t go together properly. Shannay was super helpful and organized a replacement straight away. When I mentioned that I was worried about it not being a faulty item but just poorly made she said no problem, we will see if the new one is different, if you’re not happy with the new one they can definitely help.
I recently received my set of cooking pots from an online order and the fry pan was damaged. I emailed and Chloe helped resolve it straight away. I have a new one coming in the mail. Thanks for your prompt response and great customer service.
Can't live without this pan!!!
I recently purchased a 30cm Cuisinepro Swiss+tec ceramic frypan from Robins Kitchen. The store here in Casuarina (Darwin NT) was going through a renovation and hence hundreds of items were on sale so I thought I would grab a bargain. After speaking with a customer service person in the store about various pans, I settled on this pan because I've had several others that just haven't lived up to their hype, some quite well-known brands too, and basically I just wanted a frypan that didn't stick and that wasn't made of toxic materials. Well, this ...pan is absolutely brilliant! Everything I've cooked in it thus far just slides right out of the pan making it soooooo easy to clean. I'm so impressed with it I'm going to buy another one in another size. As my pan was virtually the last one in the store, it didn't come in a box or with any cookware use instructions or how to clean it etc. I emailed the Robins Kitchen team and voila! Stephanie came to my rescue and presented me with a link to download all the instructions required. Awesome service online and in store. Do yourself a favour and check these guys out first for great kitchenware and customer service.
Great and fast response
Shannay was quick to reply and recommended a product to use to help fix my rust spots on my knives thanks shannay for your amazing help with my enquiry.
The reviewer stated that an incentive was offered for this review
- Verified customer
Love these look great in pantry
Very pleased with my purchase of glass canisters look amazing in pantry the sizes were perfect for the different products that I’m using very happy I decided to change from plastic
not what i expected for the price
firstly I thought that they were bigger but the store that I collected them from said i couldn't swap or get store credit from there as I had bought them online. so not happy to begin with. then when i used them to make muffins the muffins stuck to them. have since given them away and would not but from here again
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