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Kitchenware.com.au

Kitchenware.com.au

4.9 from 539 reviews · View Statistics
See the Best Kitchenware Shops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

4.9
539 reviews
  • Product Quality
    5.0 (351)
  • Return Claim MadeYes (18) · No (328)
  • Shipping
    4.9 (293)
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Clifton
CliftonSydney, NSW
  • 2 reviews
  • 1 like

Good products and service

published

The products were delivery efficiently and packed appropriately. Highly recommend for online shopping there.

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Michael
MichaelIllawarra, NSW
  • 2 reviews

Great service and communication

published

Appreciated being contacted when the box of one of the items I’d ordered was only slightly damaged (even though the item was not), just to confirm that was still fine. That is good customer service. Happy with items too.

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Excellent problem solving

published

My delivery arrived but it was not the item I ordered. I contacted Customer Service and they promptly arranged for delivery of the correct item and told me to keep the incorrect item as well so I wouldn't be inconvenienced by having to return it. I am very satisfied with the prompt service I received to rectify the error.

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Great products and delivery

published

Products ordered were delivered quickly and in perfect condition, thank you. Will order again.

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Kitchenware A.Kitchenware.com.auSend a private message

Thank you for taking the time to leave us a great review!
We hope to see you shopping with us again soon.
Kind regards,
The Kitchenware Team

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Eduardo C.
Eduardo C.
  • 2 reviews
  • 1 like

Great customer service

published

Highly recommend. Great customer service. Will buy again from them.

  • Incentivised Review No
Kitchenware.com.au
Kitchenware A.Kitchenware.com.auSend a private message

Thank you Eduardo for your wonderful review!
We look forward to seeing you shopping with us again soon in the near future.
Kind regards,
The Kitchenware Team

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LNG
LNG
  • 2 reviews

Best products, friendly customer service

published

I always find unusual, stylish, high quality products and I really like the friendly messaging. It feels like a brand that actually cares and appreciates the business.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Sharon Cassidy
Sharon CassidySouth East Queensland, QLD

Great customer service

published

My items arrived quickly and on time however the freight company had caused a small bit of damage to an item. I was able to get straight onto a customer service officer and her first comment was " Im so sorry, that's not problem we will replace it" and they did quickly and in perfect order. Fantastic service, I will be buying from Kitchenware again!!

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  • Incentivised Review No
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Staff were super helpful and efficient!

published

We had some glasses that were faulty and upon bringing this to the staff, they were nothing but helpful. Getting all the facts and acting promptly on rectifying the problem. Very thankful they made the process easy!! Highly recommend:)

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EET
EETCentral Queensland, QLD
  • Verified

Love this seller

published

My order was dispatched very quickly. When it arrived, it was packed with environmentally responsible materials - which I very much appreciate. The products are fabulous, and they were on special making them a fabulous products at a fabulous price.

I'm very happy with my purchase and will definitely be coming back.

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Garcima steel polish paella pan 42 cm

published

Bought this item online purchased made via pay pal. Email received 3 days later saying item unavailable in the warehouse but option to change to the smaller paella pan or full refund. Company should not be selling stock they don’t have.
Phone call made and Full refund obtained.
Company informed re negative review but was not concerned, “Have a nice day she said”

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The reviewer stated that an incentive was offered for this review

Awesome purchase

published

I found the perfect twin wall glasses to keep a beverage nice and cold. Great price and the packaging was really good. I bought a few other things as well. I appreciate the hand written note as well. Such an easy purchase from start to finish

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Absolutely love my new placemats!

published

The quality is fantastic! The material is strong and sturdy. The pattern on the front is exactly as pictured on the website.
I had a query in regards to a confirmation email and the company responded quickly and helped to resolved the issue effectively.
Shipping was quite quick also!
Couldn't be happier with the whole process

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  • Incentivised Review No
  • Return Claim MadeNo
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Responsive and helpful

published

After some delays in delivery and me making a fuss, they have reached out to me and without request, are refunding me the delivery fee.
This shows a genuine care for customers and I am very thankfull

  • Incentivised Review No
  • Return Claim MadeNo
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Perfect item

published

Loved the crab pickers. Better than the picture. Well packaged too. Fast delivery too. Will definitely order again from Kitchenware.

  • Product Quality
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  • Incentivised Review No
Kitchenware.com.au
Kitchenware A.Kitchenware.com.auSend a private message

Hi Manel,
Thank you for taking the time to leave us a wonderful review and we do hope to see you shopping with us again soon!
Kind regards,
The Kitchenware Team

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Claudia
ClaudiaSydney, NSW

Great products and excellent service

published

I changed my mind after placing an order online and my request was handled very professionally. I very much appreciated the excellent service and quick response.

  • Product Quality
  • Incentivised Review No
  • Return Claim MadeNo
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Questions & Answers

Surbhi G.
Surbhi G.asked

How I can know about my order I connot received any email

1 answer
Kitchenware.com.au
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Kevin H.
Kevin H.asked

fry pans

1 answer
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Adelaide
Adelaideasked

Item was delivered, when I was at work. Of course card was left so I've organized redelivery over the phone. I've been waited 2 1/2 days on sms. Call 'Currier Please' however, again they would not be able to leave parcel in collection point or deliver after 5 pm. They cold not contact driver etc. Number of excuses. Very pur customer service and problem with comunication over the phone. I've also try to contact AKW 3 times and left messages. No one call back. I directly ask ed to deliver by AustPost. If I new that it would be so much hassle to deliver product I would definitly go to HN or TGG and purchase similar item from there in 5 minutes. Do not recomended this web to anyone. One star is too much!!!

1 answer
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