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Kitchenware.com.au

Kitchenware.com.au

4.9 from 180 reviews

Reviews

(173)
(1)
(0)
(2)
(4)
  • Product Quality
    4.9 (29)
  • Return Claim MadeYes (0) · No (33)
  • Shipping
    5.0 (15)


Michele S.

Michele S.Greater Melbourne (Outer), VIC

  • Verified customer

Great online shopping experience

published

Purchased a Tefal ingenious multi size lid after not being able to purchase in big department store. The ease of purchasing from first browsing to being delivered to my door was A+
Also the packaging was recyclable and the packing foam biodegradable another positive from me.
I would definitely recommend shopping with Kitchenware.com.a
Michele Vic

Product Quality
Shipping
Return Claim MadeNo

Jeremy

JeremyCanberra 2600, ACT

  • 6 reviews
  • Verified customer

Great online shopping experience

published

I purchased a Le Creuset Stoneware Dish from Kitchenware.com.au as a gift and the item was safely delivered with the personalised message I included just in one week since placing the order. Upon placing the order I received immediate confirmation on email of the order placed and after 3 days received another email with shipment tracking details. Overall a great online shopping experience and I found what I wanted for competitive price online.

Product Quality
Shipping
Return Claim MadeNo
Purchaser

PurchaserGreater Melbourne (Outer), VIC

super fast delivery, well packaged

published

Product just as described, great range, competitive prices. Glassware arrived all in one piece well packed in biodegradable packing peanuts. Glassware arrived from interstate within one day. Will purchase again from this company.

Product Quality
Shipping
Return Claim MadeNo
Vivienne C.

Vivienne C.Hobart, TAS

Wonderful Product - Wonderful Service

published

Thrilled with my new Jean Neron cutlery! Australia’s best range of authentic Laguiole at the best price. Outstanding service: environmentally-conscious packaging AND a surprise gift! Will be shopping at Kitchenware.com.au again!

Product Quality
Shipping
Return Claim MadeNo

Outstanding Quality & service

published

Excellent service! Product quality very impressive well packaged with recyclable materials & the vouchers & fudge were an amazing surprise . Would definitely recommend & shop with Kitchenware again. Thank you for your outstanding service. Catherine

The reviewer stated that an incentive was offered for this review


Very happy

published

I ordered a couple of products three days ago for a last minute Christmas gift, and was doubtful it would arrive in time. But not only were the products of good quality, they arrived today, three business days before Christmas.

Product Quality
Return Claim MadeNo

Excellent Service

published

I will be looking at purchasing more products from this family run business. The quality of your products is excellent and your customer service is second to none. Thank you

Product Quality
Shipping
Return Claim MadeNo

Chihiro

ChihiroGreater Melbourne (Inner), VIC

  • 4 reviews

Quick shipping, item as described

published

I was trying to find a thermos for my friend who kept going through cheap waterbottles (and felt she deserved better). I found their listing "Thermos Stainless Steel Vacuum Insulated Commuter Bottle Midnight Blue 470ml" through suggested listings under the Google shopping tab.
Ordered it on 2nd Dec, it arrived on the following Saturday (7th Dec) to my surprise.
The item was as described, it looks black but under lighting it looks blue. I hope it stays sturdy and gets my friend through many days.

Product Quality
Shipping
Return Claim MadeNo
Mary

MarySydney Surrounds, NSW

Just what I needed

published

My purchase was a replacement corning ware casserole that I broke after 52 years of constant years of use.
I want to commend Kitchenware for its contribution to the minimising of waste and for directions given on how to recycle the packaging.

Product Quality
Return Claim MadeNo
Maggie M

Maggie MSouth-Eastern Region, NSW

  • 7 reviews

Excellent Service

published

I recently purchased a number of Coffee Mug gift sets from Kitchenware and was delighted to have them delivered quickly and packaged really well. The items purchased are true to what I viewed online and overall I am more than pleased with my purchases. Wold recommend Kitchware for Christmas gift shopping.

Product Quality
Shipping
Return Claim MadeNo

Ernie

ErnieMid North Coast, NSW

  • 2 reviews

What a great business!!!!

published

Easy to use website, Fantastic prices and whirlwind delivery!!
What's not to like?
Ordered on Friday, goods here on Monday and needless to say I'm VERY happy with this company.
HIGHLY Recommended and will definitely use them again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Rob

RobWeston 2611, ACT

prompt delivery - environmentally sound packaging

published

item was delivered promptly. really pleased to see environmentally sound packaging. put the starch packing peanuts in the compost, gave them a little water and they disappeared. keep up the good work.

Product Quality
Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Awesome to deal with

published

My package came quickly and was exactly what I ordered. Also got a couple of bonus things in the package which was lovely and used these straight away for Christmas presents. Thanks heaps will definitely deal with you again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

cjag

cjag

  • 3 reviews

Delivered Promptly and goods as advertised

published

Delivered Promptly and goods as advertised. Very happy with the online service. . . . . .

Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Thank you for your recent order and for taking the time to leave us a review, it is greatly appreciated!
Hope to see you shopping with us again soon.
Kind regards,
Natasha + The Kitchenware Team

Kathy

KathySydney, NSW

Excellent Online Shopping Experience

published

Ordered on Saturday, delivered on Tuesday. Perfect. The product was as described and arrived well packaged in biodegradable packaging 'peanuts'. Very happy with the service provided; I will use this company again.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au
SRR

SRRIllawarra, NSW

Excellent service

published

Easy online ordering on user friendly website. Delivery was quick, and items were well packaged. All items were as described. Very happy with service provided and will use again in the future.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Thank you for your recent order placed with us and for taking the time to leave us a review, as a small family business we really appreciate your support!
Hope to see you shopping with us again soon!
Kind regards,
Natasha + The Kitchenware Team


  • Verified customer

Best customer service

published

Ordered 3 stojo cups and one was faulty (leaky). Took a photo and emailed it to customer service- a replacement was sent without much hassle. Unfortunately the replacement had the same issue. Refund was offered. Even though I didn’t get the cup I wanted but I am happy with the hassle free customer service.

Return Claim MadeNo
1 comment
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Barbara

BarbaraHunter Region, NSW

first time buyer!

published

just took a chance for the item I wanted to buy for a gift and was very pleasantly suprised, fast posting, good communication to advise me of the item, was well packed , just enough!, and the item was as described I would recommend these sellers. thanks

Product Quality
Return Claim MadeNo

Great product, great packaging

published

Ordered cast iron teacups for a good price and the purchased products arrived within 3 business days. The packaging was really good (no damage at all) and also proper size (other places I ordered form had huge packages).

Product Quality
Shipping
Return Claim MadeNo

Razzdi

RazzdiSydney, NSW

  • 3 reviews
  • 2 likes

Stovetop grill

published

Just what I was looking for. Great product. Packaging 100% environmentally friendly. Fast postage. What more can you ask for. Excellent service will definitely shop with you again Thank you

Product Quality
Shipping
Return Claim MadeNo

Page 1 of 9

Questions & Answers

Adelaide

Adelaideasked

Item was delivered, when I was at work. Of course card was left so I've organized redelivery over the phone. I've been waited 2 1/2 days on sms. Call 'Currier Please' however, again they would not be able to leave parcel in collection point or deliver after 5 pm. They cold not contact driver etc. Number of excuses. Very pur customer service and problem with comunication over the phone. I've also try to contact AKW 3 times and left messages. No one call back. I directly ask ed to deliver by AustPost. If I new that it would be so much hassle to deliver product I would definitly go to HN or TGG and purchase similar item from there in 5 minutes. Do not recomended this web to anyone. One star is too much!!!

1 answer
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Hi Adelaide,
I am sorry to hear you have had issues with the delivery of your parcel with the courier company. Please do contact us on 1300 394 833 or at hello@kitchenware.com.au with your order number and details and we can contact the courier to best assist you as well. We will only deliver parcels with the delivery service chosen at the time of check out. Please do contact us on Monday morning and one of our friendly customer service team members can assist you further. Kind regards, Natasha @ Kitchenware.com.au


Gudrun S.

Gudrun S.asked

I live in a multi story apartment complex with access only for mail delivery. As I am often out, how can a delivery be made, unless it is by Australia Post?
This has kept me from ordering anything on line until now.

1 answer
Dawne P
Dawne P

Hi Gundrun, I had the same problem as you have, but because I live in a rural home and didn't get delivery out here. But, I asked one of my friends in town 6 kms away if she would be OK if I addressed my parcel to her home and I would pick it up when it arrived. She was happy for me to do that and it all worked out well. Of course if you are ordering something heavy and big, it may not be suitable for you to do some heavy lifting on your own!! Hope this could be of some help to you.
Cheers Dawne


cp

cpasked

I feel really overwhelmed by all the different blenders and juicers on the market. can you please recommend a good one for making fresh juices thats not too difficult to clean up after?

1 answer
Kitchenware.com.au
Kitchenware S.Kitchenware.com.au

Hi CP, thanks for your question. From what you've mentioned in your question, my recommendation would be the Vitamix.
The nutrients in the fruit and veg that you are juicing, is mainly in the skin. When you juice something in the traditional way, that dry pulp that the machine spits out is all the fibrous nutrient rich goodness. The Vitamix is so powerful, that you can throw a whole apple, or lemon - skin on - into it, and its blended beautifully into a smooth liquid. It also has many other uses such for soups, ice cream and grinding grains. It is the easiest blender to clean on the market, and you can actually clean in in about 20 seconds.
Please feel free to contact us directly on 1300 577 445 to talk through the features in more detail. Hope this helps.


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