Please note that kitchenware.com.au was previously trading under the name Kitchenware Superstore.
Reviewer Photos & Videos
High quality products and excellent customer service
One of our items unfortunately was damaged on arrival. The team here at Kitchenware were more than happy to promptly reply and replace the item. I am very grateful for their service and will be shopping here again.
Great products and service
I have never used this company but I googled a board I wanted and this company came up cheaper than the rest.
So I ordered the items below
Avanti Tempered Glass Surface Protector Coastal Deck
Avanti Tempered Glass Surface Protector Australian Natives
Avanti Midi Measuring Glass Red 120ml
Joseph Joseph Nest Chop 3pc Chopping Board
Ashdene Australia Bird & Flora Blue Wren Glass Trivet
All delivered in perfect condition and the Glass items were even nicer in real life.
Will definitely order again.
I easily found exactly what I was after on their website. The prices were the best after comparing a number of online shops, and just to top it off my order arrived quickly, carefully packaged with a hand written note. Super impressed!
Love their care for our environment!
Apart from offering the best price for the Trident knife I was wanting which arrived promptly, I was SUPER impressed that the packaging was recycled cardboard & contained bio-degradable packing foam. Bravo!
Gin & Tonic Mixology Glasses
I am based in New Zealand. Delivery was extremely prompt and I was informed along the way about my order. Couldn’t fault this service. Will definitely use again!! Glasses are awesome...exactly what I wanted.
Great service and range of products
Ordered two lots of the Luigi Bormioli highballs (Bach range) and I love them. Received them earlier than expected - thought it would take ages with the pandemic. I love them. Very fancy looking without being too delicate. I'd recommend the 480ml ones. Perfect size for a cider or a homemade cocktail.
Fast and great quality
Offers great quality products, fast delivery and packaging are well thought of. The products were as described on the website. On top of that, the personalised card was a lovely touch. Highly recommended!
Questions & Answers
How I can know about my order I connot received any email
Hi Surbhi, thank you for reaching out to us. You can contact our customer service team on livechat on our website, via phone on 1300 394 833 or over email at email@example.com. If you need further help please contact our team through any of the above contact methods and we'd be happy to assist. Thank you.
Hi Kevin H.
Thank you for contacting us.
How can we assist you with your frypan enquiry? Please feel free to contact our customer service team directly via email at firstname.lastname@example.org or on 1300 394 833 during business hours.
Kitchenware Customer Service
Item was delivered, when I was at work. Of course card was left so I've organized redelivery over the phone. I've been waited 2 1/2 days on sms. Call 'Currier Please' however, again they would not be able to leave parcel in collection point or deliver after 5 pm. They cold not contact driver etc. Number of excuses. Very pur customer service and problem with comunication over the phone. I've also try to contact AKW 3 times and left messages. No one call back. I directly ask ed to deliver by AustPost. If I new that it would be so much hassle to deliver product I would definitly go to HN or TGG and purchase similar item from there in 5 minutes. Do not recomended this web to anyone. One star is too much!!!
I am sorry to hear you have had issues with the delivery of your parcel with the courier company. Please do contact us on 1300 394 833 or at email@example.com with your order number and details and we can contact the courier to best assist you as well. We will only deliver parcels with the delivery service chosen at the time of check out. Please do contact us on Monday morning and one of our friendly customer service team members can assist you further. Kind regards, Natasha @ Kitchenware.com.au
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