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Back Load Removals and Transport

Back Load Removals and Transport

1.7 from 32 reviews

See the Best Furniture Removalists in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
1
4 star
5
3 star
1
2 star
0
1 star
25

  • Verified customer

Poor service and I had to help.

published

4 bed plus office. Melbourne to Brisbane move. Only one guy showed up to load, I had to help even with my disabilities. He was to exhausted to pack properly so I was charged extra and I was told I could get the invoice written one way to be told after they got my money "No we won't do it!"
Couldn't find to delivery address with address GPS coordinates and directions.
Office staff are hopeless too Took 4 extra days to deliver waiting for payment to show in their account even with proof of payment. I was told I'd get a rebate for having to help load but twice weeks later nothing. Make sure you don't gwt the lift and load from brisbane!!


TMa

TMaSouth East Queensland, QLD

  • Verified customer

Stay away...great concept,terrible service

published

An interstate removal. Goods were damaged, and a TV lost. Was notified 18 months later TV was found, TV still not delivered 2 months later. After multiple Phone calls to rectify the situation, Company would not take phone calls, verbal abuse was received over the phone, phone hung up on and told not to call back - an interesting customer engagement policy. "If I was in a hurry I could pick up the TV my self" was also stated. Anyone got a similar story with this entity. I hear Netflix are looking for companies to be on a new reality TV called - send in the clowns. I put in a nomination for you...

  • Verified customer

Great professional, prompt & caring service.

published

I used backloads.com.au to move a precious large dining room table & chairs from melbourne to adelaide. The whole exercise from pick up to delivery went extremely well. I can highly recommend the driver Martin who made sure everything was packed and delivered without damage. The job was completed within 3 days of booking.

Stephanie

Stephanie

  • 2 reviews
  • Verified customer

Great service!

published

Really easy to deal with, from Jodie in the office to the delivery guys. They arrived at the scheduled time and delivered everything on time as well. For a move from Melbourne to Brisbane I was really impressed with the fact that there was no hiccups. I have to be honest, I was wary after reading the reviews online but my experience was excellent! Thanks team!


  • Verified customer

Absolute Disgrace

published

There needs to be a selection for NO STARS.
What an absolute mess of a company. I also booked before reading the reviews and afterwards was very worried about what I had got myself into. Delivery all went fine. Two of my items were damaged in the move. I the move happened back in January 2017 and I am STILL trying to get compensation for my items and it's now the end of May. I please please please beg you spend a little bit more money to go with a company you can trust. This has been an absolute nightmare.


  • Verified customer

Very quick, very cheap, very friendly, terrible communication

published

I booked this service before reading any reviews. After i booked I was panic stricken and concerned for my belongings because of these reviews. However much to my surprise a mere 3 days after my shipment was booked I was advised of a delivery date. This date however did get Changed 3 times with very limited notice and in they only lose one star because of poor communication.


Hugh

HughBrisbane

  • Verified customer

Good pick up, Poor delivery

published

Lisa

LisaMelbourne

  • Verified customer

Absolute Horror Don't Use this Company

published

Moved a lounge suite from Melbourne to Gold Coast. It was so badly damaged when it arrived the armchair could not be cleaned or repaired and I had to take it to the dump! I called the company who did not care one bit! I took insurance but only to be told it wasn't covered for the damage!! I even had plastic to wrap it in and was told by the driver they didn't want the plastic on. This company should be on 60 minutes. They should be closed down or at least get their business in order and look after their customers. Appalling.

Cam

CamSouth East Queensland, QLD

  • Verified customer

Horrific experience do not use!!!

published

Arrived a day early and had the worst time dealing with [name removed] who made my girlfriend cry after calling several times and demanding money he was rude and bullying. Had to move everything as they did not provide another removalist guy to help. They should be reported to 60 minutes I don't know how they are still in business.

  • Verified customer

Please do not use this company!

published

  • Verified customer

Inflexible on Delivery Date Disappointing

published

janey

janeysydney

  • Verified customer

Shocking company damaged goods

published

I had a very small move from the Qld border down to NSW. My goods were damaged on arrival. Glass shelves smashed and took no responsibility. I took out all risks insurance but then i was told the insurance does not cover glass breakage. It has been terrible service from the company. Once they take your money they dont care anymore. Shocking company. Please dont ever use them. They take your money and run. Shocking shocking shocking.


lindsay

lindsay

  • 2 reviews
  • 3 likes
  • Verified customer

Horrific experience! Do not use!

published

Chicka

ChickaMelbourne

  • Verified customer

Beware Beware Beware

published
Damien

Damien

  • 2 reviews
  • 1 like
  • Verified customer

Good if you're prepared to keep the communication with them constant

published

I had a similar experience to Sophie, who also gave the company 4 stars. My small removal was of a queen sized mattress and bed frame. So long as you are prepared to put in a bit of time communicating and following up with the company, you'll find that they provide the most competitive prices around, and deliver the service that you paid for.

  • Verified customer

Review - 10 real facts about this organisation - Do I really have to give them 1 star?

published

  • Verified customer

3.5* Exceeded expectations

published

  • Verified customer

Pretty good

published

I know this maybe the exception to the rule here but my relocation from Adelaide to Melbourne was pretty flawless.

Stuff was picked up Friday by two very nice guys and i had it damage free in Melbourne by Wednesday of the next week.

There was a slight issue with miscommunication about the delivery happening on Monday and i didn't get notified it wasn't and had to ring to enquire but other than that everything went very well and the price cant be beat.


Kell

KellMount Annan

  • Verified customer

Abusive, Irrational, kept my money and refused to service

published

Harriet

HarrietSydney

  • Verified customer

Doesn't even deserve 1 star!!

published

I am very disappointed that I choose this company I have absolutely NO idea how they can still be in business. Moving interstate is already stressful enough without dealing with the multitude of issues. Its a shame that I didn't check on this site before I paid. They are now where near cheap enough to warrant this grief. I agree with others I liked their quoting service, but then it was all down hill, no communication and simply unprofessional service. I have been waiting for 2 weeks, and still no one has a clue when I should expect my things to arrive.


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CategoryFurniture Removalists

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