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Bakers Delight

Bakers Delight

 Verified
Bakers Delight
1.9

335 reviews

Positive vs Negative
12%13%75%
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335 reviews
3 chooklet  · They should have a glass sliding door covering products. Flys crawling all over food.
1 Peter  · Why, in an era where plastic bags are a no-go, Bakers Delight continues to use plastic for their breads? Wake up BD, this is absolutely unacceptable!
1 Steve S.  · Purchased hot cross buns from Bakers Delight Victor Harbor this morning. Stale - very disappointing. Will not shop there again!
1 Nancy R.  · Bought a date scone. It was like a small rock
5 Issy Taylor  · the food is so good and the staff are very helpful
1 Deb  · Rewards system expires so quickly you never end up using. I go to another bakery now
lauren
laurenACT7 posts
 

I don’t intend to make a video review. I would like to say Bakers Delight at Cooleman Court is one of the best in Canberra. I drive from Jamison to Western Creek to buy white CHIA bread. It is the only Baker delight in Canberra that makes that bread seven days a week. I have a Baker’s delight right across the road at Jamison and I very rarely… Read more

buy anything there, also there is one at Westfield Belconnen the variety in both these stores it’s nothing compared Western Creek. All the girls I have dealt with have been absolutely so cheerful and polite in particular Nicole.. I highly recommend Western Creek Baker’s delight to anyone. I believe there’s a supervisor that comes from Sydney and says that that store isn’t doing very well.. I’d like to know if she visits all the other bakers delights in Canberra? Apparently she is retiring soon so that is probably really good . As I said I travel from Jamison to Western Creek to purchase anything from Bakers Delight. I’d like to thank all the girls at that store and say they are fantastic and so happy to serve you. If only the other Baker’s delights were the same.. 10 stars to bakers delight Western Creek. Thank you.

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RYanna
RYannaVIC
 

Disappointing to see how small the Bakers Delight sweet logs have become recently. They are half the size & weigh less too. Today I bought an Apple & Sultana Log & even mentioned to the sales person how small it looked, however she did not acknowledge my comment. I’ve always known Bakers Delight to be more expensive, however was happy to pay the… Read more

extra cost for the quality & size of their products. But now they’ve lost me as a customer due to very poor product size for the price!

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Cattle Breeder
Cattle Breeder29 posts
 

Have you noticed how small the bread has become in last fortnight .you have lost me as a customer .very poor product size .Talk about a ripoff, looking for alternatives.

 Follow-up  · I dont buy bread from Bakes Delight anymore. Their excuse for smaller size loaf was difference in rising agents, go figure.losr me as a customer, trying other brands and hey, cheaper.

Reviews with attachments

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Ramona B.
Ramona B.
 

Walnut scroll from the Winston Hills store was too raw. So disappointing! Products are so expensive so you expect 5 stars Show details

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Donna16
Donna16VIC5 posts
 

Bought 2 large bread rolls only to cut them in half and have them deflate down to nothing , couldn't even butter them without it going to the crust. Very disappointed.

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HEMMA
HEMMA5 posts
 

It might be quite early to review hot cross buns , but since they have already started selling early January. I brought the chocolate chip bun . Hardly any chocolate chips or flavour inside, plus not moist at all , if you eat them the next day they become so dry and chewable . I feel been a reputed bakery name , they should maintain their… Read more

quality and standard . After all they are not cheap . If you buy from ALDI ,they have more flavour and moist to eat . I even mention to the owners of the bakery last year with the same issue, but no change .

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timcsky
timcskyNSW27 posts
 

Daily loathe; A slice of indolence – If I had a choice I'd buy my bread elsewhere for the service was appalling this afternoon. The young person serving me was, bored monosyllabic and disinterested, made no eye contact, gazed across the aisle to the Coles supermarket and packaged my bread like an automaton: It left me thinking I'd perhaps caused a physical challenge, in that she was… Read more

required to move and focus her mind o her job for 10 seconds. I'm in my sixties, work in management and have an interface with a lot of people, patients and families in particular on a daily basis. Good manners cost nothing and bad manners lead to a loss of business and customers perhaps baking their own bread: My next foray was to Harvey Norman for a bread making machine: Payback 15 weeks and the smell of fresh bread permeating around the house.

Latest follow-ups

Stephen
Stephen21 posts
 

Bakers Delight Warragul Victoria the only store where the bakers take care and make a BLOCK LOAF Square not a T shape with the top blown out or a funny loaf blown out a true SQUARE LOAF the old TIN loaf. GREAT JOB TO CARING BAKERS, not just shove it in the tin and hope for the best. Show details

 Follow-up  · still the same what a store by the way it's the one near Coles....in the arcade

PAM
PAMVIC7 posts
 

RIVERGUM store has reduced plain sub roll size considerably and this is not an occasional problem. Price not reduced accordingly - going elsewhere now. Poor form, not sure if a directive from owner or across the board. Show details

 Follow-up  · I no longer purchase from Bakers Delight due to the much smaller size and therefore lack of value for money for the sub roll.

Rob
RobNSW10 posts
 

I quite like most of the things they make except for the scones . Scones are meant to be light and fluffy but the ones at Crows Nest are invariably more like rock cakes and quite hard to bite through . Show details

 Follow-up  · I haven't been back to check but the funny thing is I bought some rock cakes from Coles and they were light and soft and in fact far more like scones than Baker's Delight scones .

In-depth reviews

Denny v.
Denny v.
 

Yummo for the Hi-Fi Lo Cal Bread rolls – Firstly, In years gone by, we would buy all of our bread products from Bakers Delight. Did for many, many years. Loved it. But they came down with Lymph Node & Tonsil cancer. Three chemo and 35 radiation treatments later, the treatment killed the cancer, but also severely damaged taste, saliva, 3/4 of my throat and a whole heap of other effects… Read more

that need not be mentioned. So, food choices became limited. Bread as a whole suffered badly. Just lumps up and can't swallow it, that is except for the Hi-Fi Lo Cal bread rolls. What a God Send! Any other bread is a straight-out no-no, but the Hi-Fi Lo Cal rolls. Totally different. My throat handles them with no issues. All other bread is a disaster. Dunno what makes them so different, but they are just the best. Maybe it's because of the different baking methods used. Whatever the recipe, we simply love them. We always get four at a time. They don't last long in our household. Now here's the rub. There are four Bakers Delight outlets in Ballarat. All offer Hi-Fi Lo Cal rolls. All pass the mangled throat test. But each store has a different size! WTH? Nothing wrong with the rolls, but consistency across the four outlets is simply not there. Some smaller, some bigger, some have flour on them, others don't. The best outlet of the four is the one near Bridge Mall between Coles and Woolworths. Talk about consistency. Crisp rolls, no flour over them and they're a damn sight bigger than what the other three offer. All said and done. Bakers Delight is the go-to. And their best staff member? Helen at the previously mentioned outlet. Always smiling, always happy and as Tina Turner might say; "Simply the best!"

Teenwolf1
Teenwolf114 posts
 

The Glen - bakers delight over charged $66.48 and then for a refund charged another $60.99. Check all your transaction – The Glen bakers delight charged us $66.48 for two loaves of bread with. $5 reward voucher off. I didn’t notice until the next day. Innocent mistake maybe. Well I rung the store and got told to ring back later. I contact the customer service- sending the proof of payment and the transaction on the rewards account but they said - not our problem.… Read more

Terrible customer service department. When I got the manager she said it’s too busy today can you come in on Monday. Now here is the reason for the review to warn others. They said they put through a refund of $60.99 but what they actually did was take a further $60.99 from my account. They kept saying it was a refunded and they needed to be shown the transaction from the bank to believe that they had done it again. This was the manager and the owner - they do not know how to work the their own machines. So unable to operate their core business requirements. Be very careful if you must buy bread here as we were stung twice and now have to wait for the return of $122. I expect that we will not be the only ones they do this too hence the warning.

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Tony
Tony4 posts
 

I've come around to Baker's Delight! – Before the Covid pandemic I had bought products from Baker's Delight (BD), but found that if the lovely bread rolls were left more than 24 hours, they become almost rock-hard. So, I'd head to Coles instead. Cheaper, and they'd last several days. The limited variety of sweet & savoury products was also a downer...but things seem to have changed! I… Read more

don't know if I have false memories, but pre-pandemic BD seemed to lack a lot of options. Now, post-pandemic, things at BD have changed. They have the Savoury Bites in different varieties which is a small hot dog roll with a baby saveloy inserted into it, with pizza, bbq or other sauce taste theme. They also have a sweet pull-apart which they call a Teatime. Again they have several varieties including apple & custard, which is delicious. I visit several different outlets and have found that they sell different specialist products in different stores. If I want an apple & custard Teatime, then I know to go to a certain BD outlet, as another won't sell that type. It will sell another one or two types. I've discovered that due to the huge range of products that BD promtes on its website, it would be impossible and ruinous for every outlet to sell every product. So, each outlet sells a certain variety of sweet & savoury products that you may not find in another nearby store. They now also have a Portugese tart that is quite different from the bread type product that BD specialises in. This provides a refreshing, and tasty, change to the sweet rolls. All this is in addition to the wide variety of bread rolls and loaves. They also sell a pack of six bread rolls which don't become rock-hard overnight. Great for kids' & adults' lunches. They also now have a Loyalty Rewards program called Dough Getters which entitles the purchaser to a $5 credit (to spend at BD) after spending $55 on products from any store. So, in summary, the post-pandemic BD has evolved into a much more viable business model for it's franchisees, many of whom must have crashed and burned during the pandemic. It's also catering more to the tastes and providing the variety of products that customers demand. They've won me over!

Positive reviews

Greg
Greg82 posts
 

Bakers Delight Arana Hills Qld A lady that has not been there too long I found out her name was Karen is so helpful and polite your not just a number to her it's great to have a person to serve you with a laugh and good sense of humor A very nice change to other Bakery's Thanks

Just me
Just meSA26 posts
 

Awesome products great staff – Serphinna serial winger has no guts to say anything face to face hides behind pages like these...doesnt buy bread and looses weight..Genius she is...products always fresh staff always friendly..wouldn't go elsewhere

Tony
TonySA2 posts
 

have read some negative reviews about BD but I live in Mawson Lakes SA and our local store is fantastic always pleasant just need to bake the apple strudel scone to make them perfect. Show details

Negative reviews

Janine G.
Janine G.5 posts
 

No value here. Baker's Delight stated they don't and never have sold plain scones. Purchased two packs fruit scones. Only four in a pack sold now. Ridiculous price of $9.50 for four, smaller and fairly tasteless. Won't be going back.

Anthony G.
Anthony G.2 posts
 

The product is generally good, but their are too high + Special Offers are not reliable cos while these are supposedly available at all stores, some stores are not complying with the offers and are causing inconvenience to customers And I think supermarkets are better value for money + their rewards system is on the mean side and needs improvement Show details

Di at GC
Di at GCVIC7 posts
 

Just had the first Hot Cross Bun from a $10 pack of six traditional. If I was blindfolded, I wouldn’t have known I was eating a Hot Cross Bun. Absolutely tasteless! No spice flavour OR spicy aroma. I hate throwing away food but cannot bring myself to waste my calorie intake on something so tasteless, so I might throw the remaining 5 into a paddock for animals to eat‍?

Recent reviews

Kartinie
Kartinie
 

Quite disappointed with the greenwood baker's delight. Got my son the magerita pizza yesterday. Heat up this morning for his breakfast it was hard like cardboard. He had a tough time biting into it!! Even my fruit bun was a bit dry! These days the Vegemite scrolls don't look appetizing!!

O.O
O.OVIC21 posts
 

Today is free hot cross bun day! Very disappointing that i went this morning with my children to bakers delight @ showgrounds and they only gave me 1 hot cross bun to share between the 3 of us? What a joke! You just lost a loyal customer!!!! Show details

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Alan N.
Alan N.
 

Can someone tell me the percentage of wholemeal in the wholemeal block loaf? They are looking very (pale). Sales girls have no idea. Apparently the wholemeal Bakers Delight bread is only 46 percent wholemeal. It used to be 90 percent. Not worth the money any more.

George D
George D60 posts
 

Bakers delight munno para this is for you . Your quality is pathetic. Tiny rolls full of huge air bubbles , same as cob and vienna loafs . Over baked bread . Ive been buying from bakers delight munno para and watched a steady decline . Yesterday was the final straw and you had knot rolls that had no knot and you wanted $1 per roll . Get yourself a new baker

Mary
MaryNSW
 

The man at baker’s delight he was very rude to me I will not go there again very impatient, very rude should not be serving. Customers I will not go there again Show details

Darb
DarbWA22 posts
 

Bakers Delight $5 credit scam Twice I have gone to Bakers Delight after reaching $55 amount and gone to get $5 discount and staff say no credit. I asked why not and apparently it expires after 2 weeks, so if you don't shop every week you a most likely to loose the discount/credit.

monica b.
monica b.NSW2 posts
 

I buy bread from the Kiama store and I am very disappointed with their bread. The size of the loaves of bread compared to Shellharbour and Narellan town centre which Narellan is the best bread sold.The size of their loaves and bread rolls are not vale for money at Kiama. I just bought some sourdough Vienna and it tastes like a lump of dough… Read more

compared to the other two stores and the size does not match the price. Their bread rolls are very small as well. Ripped off.

Kylie B.
Kylie B.NSW3 posts
 

The low GI wholemeal bread is just disgusting. And to be charged more for a gross, doughy, strange tasting bread is an insult. Now to find a bakery which makes a proper loaf of wholemeal bread. Show details

Paul c
Paul c15 posts
 

Went to Moonee ponds 8.30 am.One person already getting served getting one loaf of bread.l'm the only other customer had to wait 8-10 minutes to be served as mucked around with computer and phone numbers.After about 6 minutes as the customers started lining up she asked who's next before calling for another worker to help.If l didn't need a loaf of bread l would have walked away.Customer service out the window. Show details

Cindy D.
Cindy D.QLD5 posts
 

Why is it that every time I buy anything advertised with custard in it, it NEVER has any custard in it? I have now given up on sweet treats from Bakers Delight, especially after speaking to numerous others about it. Show details

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