Staff are mistreated
I used to work here and get regular customers. Sometimes people would complain the bread isn't well done or its become hard (its due to being left in an open counter) . The bread is overpriced and staff are underpaid. I think its really sad that people don't know the reality that most girls leave within 3 months because of how poorly they are treated. The owners are extremely rude and Im sure have been spoken to fair work only to ignore them because they think they have all the power. Its a sad reality of Bakers Delight.
Stale bread at least 2 days old
I am so angry ,sent my husband to Bakers Delight Rozelle to. make sandwiches that night for the next morning to travel with. Stale as anything ,and not only that they charged an extra 50c ,now $4.50 a loaf. If you want fresh bread , dont go there.
Parkholme Adelaide Bakers Delight
Have bought bread on two occasions from this bakery and each time the bread is stale. I suspect they hold the bread over a couple of days and do not bake freshly. If this is not bad enough one of the staff is rude. Would give this bakery less than 1 star if possible.
I was surprised because I just had a pizza...unfortunately....it was terrific!!!....and perfect size too..
Unfortunate because I am trying to watch I eat...but so much for thst..I will be back for more...
Casula Mall Bakers Delight has the best loaf bread around :)
The loaf is never over cooked, melts in your mouth & if there's any left the next morning is still lovely & soft. Well done bakers & thanks friendly front of counter ladies.
Gluten free bread experiment
I was thrilled to know that Bakers' Delight were going to trial gluten free bread at a few outlets. I picked up a seeded loaf at Southland, Melbourne. It was $10 for the loaf which is on the high side but I hoped it would be worth it. Well, the first thing I noticed was that it held together very well - an improvement on many GF breads. It also has good sized pieces. My husband says that it doesn't have, what he considers, the unpleasant smell when toasted although I have never noticed this problem. But the drawback is that it doesn't have any taste whatsoever. It is very bland which is a disappointment. I won't buy it again but I appreciate Bakers' Delight in trying to produce GF bread. Hopefully, it will improve over time.
No delight in this scone
I have been buying the date scones for many years. I have watched as they have got smaller with fewer dates & the price go up. Today is the last time I will waste my money on a Scone that looks so un eatable. This was purchased from Eastland bakers delight no delight for me.
Good product range, customer service is just ok
I have found the product range extensive, fresh tasting and nice flavours. Prices are not bad, a little more than bread brands from supermarkets but at least all baked goods are baked fresh that day. I've tried a few products from the front counter, both sweet and savoury baked goods - also nice.
However, recently I visited the Warnbro store in WA, and I wanted to order a rye bread loaf that my local store didn't have, the customer service was ok, but the staff are young, look slightly disinterested in helping a consumer like me make an inform...ed choice, and they don't have knowledge of things like what Low GI means or understand the nutritional values, so a bit of training in dietary knowledge will be beneficial. All I wanted was a bread loaf recommendation suitable for diabetics. As an aside, I find that the website is misleading displaying the products are available without spexifying the product range is variable in relation to the demographic/market, but when going to some stores, some products do not get sold, for example, a loaf of bread I wanted. To me, I'd assume the entire range is sold in every store Australia wide, but I was told if I want something specific, I'd need to call the head office before visiting. Maybe the website can have a customised inventory based on each store, ie. "Sorry, this product is out of stock" or "not sold here, click here for your nearest store selling this item", etc...
Coffee & Date Log
I have bought the coffee and date log from Beaumaris City Shopping Centre today. I was very disappointed as it was completely burnt. When I opened the bag, I could smell the burnt smell and that you couldn't taste the coffee at all.
This is the second time in a space of two weeks that I’ve bought my favourite scroll from Bakers Delight Leichhardt in the Norton Street Plaza. Both times I’ve been very disappointed with the custard scrolls. They seem to be more coconut icing on top with less to almost no custard inside. I’ll give the Leichhardt shop a miss from now on.
Ridiculous loyalty program - Essendon
Attended Essendon store and tried to use the loyalty card for block loaf sesame. Was told block loaf on the card doesn’t have sesame - so you can’t have it, only plain. Despite being comparable cost. Staff was very belittling and aggressive when refusing to honour card.
When complaint was made to head office about the treatment - they denied it even happened. Implying someone would make this storey up for the sake of a $4 loaf.
Apple cinnamon scroll
The only part of the apple cinnamon scroll that was any good was the sweet bread scroll. There didn’t seem to be any real taste of cinnamon. The topping seemed to be just a pale brown sugar that was way too sweet. The apple filling if that’s what you could call it. There was only a few little cubed pieces of apple, that seemed to have an apple like texture but not much in flavour. I definitely would not be buying another one of those again. I give this product only 2 stars for the sweet bread scroll.
Smaller and different
I normally purchase two loaves of Chia wholemeal from B.D. Shepparton Marketplace weekly, used to be excellent, but now they are smaller and not the same consistency, very dissapointed, will give them one more go and hopefully things may improve otherwise they lose a loyal customer
Very very disappointed
I have purchased my favourite (not anymore) apple walnut scrolls at three different places 1 glenmore park, 2 penrith plaza, 3 nepean village to be objective and everyone stale today at penrith plaza after purchase I felt it hard I told the girl this scroll is too stale and hard and she had no more so she swapped it for another different scroll so Im giving up will not shop there again they know they are stale when they picked them up.
BD fruit loaf getting smaller
Yesterday I purchased a cinnamon fruit loaf from Miranda BD.
The loaf was definitely smaller and even though I asked for it to be thick sliced the slices are smaller and the same thickness as a Buttercup sandwich loaf.
The taste is still yummy but I am very dissatisfied with the overall product.
Give Freshwater Bakers Delight a fair go!!!
I also live in the Freshie apartment block mentioned.
Firstly, I find the bread smell very appealing. It wafts up from below and makes me hungry!!!
That's the smell of bread baking!!!
And yes the fire alarm has been disruptive, but let's give this poor Baker a fair go!
That's the Aussie way!
We need to show our support for our local small businesses.
This building development has had many frustrations for the residents, and the Bakers Delight franchisee has been caught up in this as well.
You obviously aren't a long time Freshie local or you w...
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Questions & Answers
Last Friday at my local store I purchased a coffee (and date?) bun and took it home to eat later. It was the most delicious thing I had eaten for quite a while so the following day I returned to purchase half a dozen (to give to my family to try.) I was informed that it was a one day promotion and that the store would not be making them any more. Please, please, please could I implore you to add these to your menu as they are delicious. I am not a regular customer per se but could be if you were to add these (if not daily perhaps bi-daily?) I look forward to hearing back from you.
Catherine H.Bakers Delight
As Bakers Delights are all individually owned you would need to contact your local store directly to discuss this.
Different stores make different product lines so you could check other Bakers Delight stores to see if they make it.. and yes they are very yummy!
Hope this is of some help
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