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Bakers Delight

Bakers Delight

1.9 from 95 reviews

Reviews

1.9

95 reviews
5
(13)
4
(1)
3
(8)
2
(19)
1
(54)
  • Product Quality
    2.5 (25)
  • Return Claim MadeYes (4) · No (23)
  • Customer Service
    3.5 (20)
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Dianne

DianneGreater Melbourne (Metropolitan), VIC

Ignorant and rude woman at Donvale

published

Every interaction with one of the women working at Donvale is very off putting.. my only option is Donvale as the Doncaster East branch was closed.. I dread coming into contact with her as she is so aggressive .. she is not always rostered there but I never have a good experience .. might have to go somewhere other than bakers delight .. sad .. as I love the products ..

amanda p.

amanda p.Greater Melbourne (Outer), VIC

Hot cross buns are expensive and awful

published

So disappointed with your hot cross buns this year.. dry and tasteless. Lots of spice, no fruit. I had one and it had exactly 1 piece of fruit in the whole bun. Other 5 in the pack i will throw out.
They are expensive and horrible.
All supermarket brands are considerably cheaper and considerably nicer

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRosebud
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Ken

KenSouth East Queensland, QLD

Love Bakers Delight -- avoid the rest

published

We travel 30mins to Bakers Delight stores, after the store in our local shopping centre closed 4 yrs ago. It is bread we can't live without. So we buy in bulk, and freeze. We always get treated well, and haven't had a problem with any of their products, during any season of the year.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationKenmore, Moggil Rd (mainly); Chelmer (occasionally) : SE Queensland
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1 comment
Bakers Delight
Catherine H.Bakers Delight

Lovely to hear .. thank you for posting the review

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Kristie H.

Kristie H.Sydney, NSW

Worst customer service!!

published

I bought a pack of bacon and cheese rolls and some dinner rolls just before closing and absentmindedly walked away and left them. The next morning I went to collect them but was told they were thrown out and too bad. On contacting head office they apologised for the terrible treatment and offered to send a voucher to my home address. 3 weeks later it hadn’t arrived and so I contacted them again to say it had been sent and check with my neighbour’s and too bad! I have a locked letterbox so that was a lie.
I will NEVER EVER shop here again, the absolute worst customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorton Plaza Leichhardt
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Garry B

Garry BAU

  • 3 reviews
  • 1 like

OMG the flies!

published

Flies walking all over the bread in and out of the cupboards. Why do they not cover their bread for sale??? YUK! This is a serious Health Issue. I walked right out.

Product Quality
Return Claim MadeNo
Store LocationWaratah NSW
Rebecca H.

Rebecca H.Canberra 2600, ACT

  • 6 reviews

I simply love their healthy breads!

published

The staff always greet you with a big smile and the bakery food tastes amazing. I like the range they have to offer their customers as well. The bakers are amazing at baking.

Customer Service
Product Quality
Store LocationConder
Reviewer

ReviewerMelbourne

  • 8 reviews

Rude Franchise Manager & Poor Product Quality - Airport West

published
Customer Service
Product Quality
Store LocationAirport West
AFK

AFKPeel, WA

  • 54 reviews
  • 7 likes

Have had better days

published
Customer Service
Product Quality
Return Claim MadeNo
1 comment
AFK
AFK
disappointed

disappointedSydney, NSW

contaminated bread

published

I found a black lump in a white loaf at the end of December. I took it back to the bakery but got no call back from the store manager nor did I get a response from my subsequent website complaint. I'd love to know what the lump is as I'd eaten half the loaf before finding the contamination.

Customer Service
Product Quality
Return Claim MadeYes
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Cbcrg

CbcrgSydney, NSW

Loaves are now smaller but cost extra!

published

Have been buying BD for some time now and I’m tired of the loaves getting smaller and more expensive!! If you want people to buy your bread make it more attractive to the buyer!!! Go back to the original bigger size and price and you might sell more, Woolies and Coles are much cheaper. The amount made everyday is also too much, by 5 pm it looks like more than half is leftover which I know is tossed out. What a waste.

Product Quality
Return Claim MadeNo
Michelle R

Michelle RPerth, WA

  • 12 reviews

Bakers Delight - Ocean Keys

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationOcean Keys, Clarkson, WA
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Riia

RiiaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Staff are mistreated

published

I used to work here and get regular customers. Sometimes people would complain the bread isn't well done or its become hard (its due to being left in an open counter) . The bread is overpriced and staff are underpaid. I think its really sad that people don't know the reality that most girls leave within 3 months because of how poorly they are treated. The owners are extremely rude and Im sure have been spoken to fair work only to ignore them because they think they have all the power. Its a sad reality of Bakers Delight.

Robyn powyer

Robyn powyerSydney, NSW

  • 2 reviews

Stale bread at least 2 days old

published

I am so angry ,sent my husband to Bakers Delight Rozelle to. make sandwiches that night for the next morning to travel with. Stale as anything ,and not only that they charged an extra 50c ,now $4.50 a loaf. If you want fresh bread , dont go there.

Return Claim MadeNo
Store LocationBakers Delight Rozelle
Zars Dale

Zars DaleMetropolitan Adelaide, SA

  • 21 reviews

Parkholme Adelaide Bakers Delight

published

Have bought bread on two occasions from this bakery and each time the bread is stale. I suspect they hold the bread over a couple of days and do not bake freshly. If this is not bad enough one of the staff is rude. Would give this bakery less than 1 star if possible.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationpark holme
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Dee M

Dee MSydney, NSW

  • 7 reviews

Surprised

published

I was surprised because I just had a pizza...unfortunately....it was terrific!!!....and perfect size too..
Unfortunate because I am trying to watch I eat...but so much for thst..I will be back for more...

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBaulkham Hills
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Indi

Indi

  • 2 reviews

Casula Mall Bakers Delight has the best loaf bread around :)

published

The loaf is never over cooked, melts in your mouth & if there's any left the next morning is still lovely & soft. Well done bakers & thanks friendly front of counter ladies.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCasula Mall
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Peter

PeterSouth East Queensland, QLD

  • 4 reviews
  • 2 likes

Kenmore Bakers Delight is awesome

published

Always pop in there on the way to work to have a quick squiz at the fresh buns behind the counter. Staff are always happy for me to have a look and I always get something sweet to go.

Customer Service
Product Quality
Store LocationKenmore
Carolyn

CarolynGreater Melbourne (Outer), VIC

Gluten free bread experiment

published

I was thrilled to know that Bakers' Delight were going to trial gluten free bread at a few outlets. I picked up a seeded loaf at Southland, Melbourne. It was $10 for the loaf which is on the high side but I hoped it would be worth it. Well, the first thing I noticed was that it held together very well - an improvement on many GF breads. It also has good sized pieces. My husband says that it doesn't have, what he considers, the unpleasant smell when toasted although I have never noticed this problem. But the drawback is that it doesn't have any taste whatsoever. It is very bland which is a disappointment. I won't buy it again but I appreciate Bakers' Delight in trying to produce GF bread. Hopefully, it will improve over time.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSouthland, Melbourne
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No delight in this scone

published

I have been buying the date scones for many years. I have watched as they have got smaller with fewer dates & the price go up. Today is the last time I will waste my money on a Scone that looks so un eatable. This was purchased from Eastland bakers delight no delight for me.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood Eastland
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Danielle Stevens

Danielle StevensPerth, WA

  • 9 reviews

Good product range, customer service is just ok

published
Return Claim MadeNo
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Questions & Answers

Denise

Deniseasked

Last Friday at my local store I purchased a coffee (and date?) bun and took it home to eat later. It was the most delicious thing I had eaten for quite a while so the following day I returned to purchase half a dozen (to give to my family to try.) I was informed that it was a one day promotion and that the store would not be making them any more. Please, please, please could I implore you to add these to your menu as they are delicious. I am not a regular customer per se but could be if you were to add these (if not daily perhaps bi-daily?) I look forward to hearing back from you.

1 answer
Bakers Delight
Catherine H.Bakers Delight

Hi Denise
As Bakers Delights are all individually owned you would need to contact your local store directly to discuss this.
Different stores make different product lines so you could check other Bakers Delight stores to see if they make it.. and yes they are very yummy!
Hope this is of some help

Ray Stanley

Ray Stanleyasked

Do all shops charge same price for bread?

1 answer
Fired Up
Fired Up

Some do

Get an answer from our members and Bakers Delight representatives

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