Tried the almond and custard bun. I asked if there was a good amount of custard inside as I’ve had some and there’s not more than a 10c amount in other buns from other places. They said yes there’s plenty and when I opened it up and tried it the custard was splayed on like a thin bit of butter and couldn’t taste it. Very dissatisfied never will order that again or recommend it
I have been disappointed with the freshness of buns and scrolls at Unley bakers delight at the Unley shopping centre. I usually purchase around 4-30pm with my grandkids. And everytime something is stale . I had to return a product last week and the girl just said because it’s the afternoon. Well that’s not really good enough when I’m expecting to… Read more
buy fresh buns I never have this issue at the Brighton store. It’s been a reoccurring issue. So no more purchases there from me. I have informed them of this issue.
Phoebe jones is a lovely young women very respectful and we had a lovely conversation and she was helpful and help me find what I wanted this young women deserve a raise or just some credit for all the work she does. Amy was extremely helpful to and happy to help these girls from mullaloo bakers delight are such lovely young girls.
Reviews with attachments
We've always enjoyed Bakers Delight products and the staff at our local store are lovely. But they're products have become very pricey and many have shrunk in size. $8.90 for 4 tiny Cheesymite scrolls! They've definitely shrunk in size, they're only about 2 bites worth. Its the same price for the cheese and bacon rolls but at least you get 6 in a packet. Will no longer be purchasing our usual items from them as its just becoming too expensive. Show details
Disappointing to see how small the Bakers Delight sweet logs have become recently. They are half the size & weigh less too. Today I bought an Apple & Sultana Log & even mentioned to the sales person how small it looked, however she did not acknowledge my comment. I’ve always known Bakers Delight to be more expensive, however was happy to pay the… Read more
extra cost for the quality & size of their products. But now they’ve lost me as a customer due to very poor product size for the price!
Walnut scroll from the Winston Hills store was too raw. So disappointing! Products are so expensive so you expect 5 stars Show details
Bought 2 large bread rolls only to cut them in half and have them deflate down to nothing , couldn't even butter them without it going to the crust. Very disappointed.
It might be quite early to review hot cross buns , but since they have already started selling early January. I brought the chocolate chip bun . Hardly any chocolate chips or flavour inside, plus not moist at all , if you eat them the next day they become so dry and chewable . I feel been a reputed bakery name , they should maintain their… Read more
quality and standard . After all they are not cheap . If you buy from ALDI ,they have more flavour and moist to eat . I even mention to the owners of the bakery last year with the same issue, but no change .
Latest follow-ups
Bakers Delight Port Macquarie, Settlement City block loaf has been increasingly getting smaller. I wrote a complaint & had a response that it will be looked into & nothing since. I had the same trouble a couple of years ago & it got better but 4" x 4.1" is outrageous. Show details
Follow-up · No change whatsoever. Size is small square whereas other Bakers Delight branches are much longer. No response from head office.
Visited the Mt Waverley store today to purchase bread, rolls and some scones. When I offered my phone to scan for the rewards program the male attendant stated that he had already put the transaction through and my loyalty points could not now be… Read more
added. What is most annoying about this experience was that he had not asked if I was a member of the rewards club. Most disappointing. There should be an opportunity to add the sale to rewards accounts post the transaction going through the register.
Follow-up · There was one other staff member behind the counter but I think I was the only customer in the store at the time. So I don't believe they were busy. I did not ask to scan prior to paying for the goods but did request the purchase be added to my records after the transaction was put through the register. It was at this stage the attendant said it could not be done. He had not asked if I was a member of the loyalty program.
On June 17th 2026 I purchased 2 loaves of Hi-Protein Low Carb Wholegrain Block Loaf for the sum of $10.90 (in other stores Woolooware Bay, Westfields Miranda & Bathurst these items totalled $10.50). While checking my accounts the next day I found… Read more
there was an amount of $11.03 on my statement, obviously slippped in a surcharge amount (very rude) and I have never been charged previously from any of the other stores using my debit card. This is not a large sum of money it more about the stores dishonesty.
Follow-up · Yes a receipt was provided to the value of $10.90 Payment was on a debit card which I have used at Bathurst, Cronulla, Sylvania, Woolooware Bay & both Miranda stores and none of these stores charge a surcharge and their cost for the same purchase was $10.50 at all of the above stores. No I did not ask about the surcharge as there was none shown on… Read more
In-depth reviews
Yummo for the Hi-Fi Lo Cal Bread rolls – Firstly, In years gone by, we would buy all of our bread products from Bakers Delight. Did for many, many years. Loved it. But they came down with Lymph Node & Tonsil cancer. Three chemo and 35 radiation treatments later, the treatment killed the cancer, but also severely damaged taste, saliva, 3/4 of my throat and a whole heap of other effects… Read more
that need not be mentioned. So, food choices became limited. Bread as a whole suffered badly. Just lumps up and can't swallow it, that is except for the Hi-Fi Lo Cal bread rolls. What a God Send! Any other bread is a straight-out no-no, but the Hi-Fi Lo Cal rolls. Totally different. My throat handles them with no issues. All other bread is a disaster. Dunno what makes them so different, but they are just the best. Maybe it's because of the different baking methods used. Whatever the recipe, we simply love them. We always get four at a time. They don't last long in our household. Now here's the rub. There are four Bakers Delight outlets in Ballarat. All offer Hi-Fi Lo Cal rolls. All pass the mangled throat test. But each store has a different size! WTH? Nothing wrong with the rolls, but consistency across the four outlets is simply not there. Some smaller, some bigger, some have flour on them, others don't. The best outlet of the four is the one near Bridge Mall between Coles and Woolworths. Talk about consistency. Crisp rolls, no flour over them and they're a damn sight bigger than what the other three offer. All said and done. Bakers Delight is the go-to. And their best staff member? Helen at the previously mentioned outlet. Always smiling, always happy and as Tina Turner might say; "Simply the best!"
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The Glen - bakers delight over charged $66.48 and then for a refund charged another $60.99. Check all your transaction – The Glen bakers delight charged us $66.48 for two loaves of bread with. $5 reward voucher off. I didn’t notice until the next day. Innocent mistake maybe. Well I rung the store and got told to ring back later. I contact the customer service- sending the proof of payment and the transaction on the rewards account but they said - not our problem.… Read more
Terrible customer service department. When I got the manager she said it’s too busy today can you come in on Monday. Now here is the reason for the review to warn others. They said they put through a refund of $60.99 but what they actually did was take a further $60.99 from my account. They kept saying it was a refunded and they needed to be shown the transaction from the bank to believe that they had done it again. This was the manager and the owner - they do not know how to work the their own machines. So unable to operate their core business requirements. Be very careful if you must buy bread here as we were stung twice and now have to wait for the return of $122. I expect that we will not be the only ones they do this too hence the warning.
I've come around to Baker's Delight! – Before the Covid pandemic I had bought products from Baker's Delight (BD), but found that if the lovely bread rolls were left more than 24 hours, they become almost rock-hard. So, I'd head to Coles instead. Cheaper, and they'd last several days. The limited variety of sweet & savoury products was also a downer...but things seem to have changed! I… Read more
don't know if I have false memories, but pre-pandemic BD seemed to lack a lot of options. Now, post-pandemic, things at BD have changed. They have the Savoury Bites in different varieties which is a small hot dog roll with a baby saveloy inserted into it, with pizza, bbq or other sauce taste theme. They also have a sweet pull-apart which they call a Teatime. Again they have several varieties including apple & custard, which is delicious. I visit several different outlets and have found that they sell different specialist products in different stores. If I want an apple & custard Teatime, then I know to go to a certain BD outlet, as another won't sell that type. It will sell another one or two types. I've discovered that due to the huge range of products that BD promtes on its website, it would be impossible and ruinous for every outlet to sell every product. So, each outlet sells a certain variety of sweet & savoury products that you may not find in another nearby store. They now also have a Portugese tart that is quite different from the bread type product that BD specialises in. This provides a refreshing, and tasty, change to the sweet rolls. All this is in addition to the wide variety of bread rolls and loaves. They also sell a pack of six bread rolls which don't become rock-hard overnight. Great for kids' & adults' lunches. They also now have a Loyalty Rewards program called Dough Getters which entitles the purchaser to a $5 credit (to spend at BD) after spending $55 on products from any store. So, in summary, the post-pandemic BD has evolved into a much more viable business model for it's franchisees, many of whom must have crashed and burned during the pandemic. It's also catering more to the tastes and providing the variety of products that customers demand. They've won me over!
Positive reviews
I don’t intend to make a video review. I would like to say Bakers Delight at Cooleman Court is one of the best in Canberra. I drive from Jamison to Western Creek to buy white CHIA bread. It is the only Baker delight in Canberra that makes that bread seven days a week. I have a Baker’s delight right across the road at Jamison and I very rarely… Read more
buy anything there, also there is one at Westfield Belconnen the variety in both these stores it’s nothing compared Western Creek. All the girls I have dealt with have been absolutely so cheerful and polite in particular Nicole.. I highly recommend Western Creek Baker’s delight to anyone. I believe there’s a supervisor that comes from Sydney and says that that store isn’t doing very well.. I’d like to know if she visits all the other bakers delights in Canberra? Apparently she is retiring soon so that is probably really good . As I said I travel from Jamison to Western Creek to purchase anything from Bakers Delight. I’d like to thank all the girls at that store and say they are fantastic and so happy to serve you. If only the other Baker’s delights were the same.. 10 stars to bakers delight Western Creek. Thank you.
Bakers Delight Warragul Victoria the only store where the bakers take care and make a BLOCK LOAF Square not a T shape with the top blown out or a funny loaf blown out a true SQUARE LOAF the old TIN loaf. GREAT JOB TO CARING BAKERS, not just shove it in the tin and hope for the best. Show details
Follow-up · still the same what a store by the way it's the one near Coles....in the arcade
the food is so good and the staff are very helpful
Negative reviews
Baker's Delight have largely replaced Wholemeal items with the Hi-Fibre, Low-GI range. Have been buying this bread for years, and it was disappointing that they have discontinued the wholemeal range altogether in most stores. Tried the Hi-Low range. I noticed that suddenly I would become very lethargic in the afternoon. Took me a little while,… Read more
but I gradually realised that this would occur the day after eating their Hi-Lo bread or rolls. Have since stopped eating this range, and my energy levels have returned to normal.
I write this review simply to warn others that if you are experiencing similar symptoms, this range of bread could be the problem.
Bought a bbq pizza from the guy mopping door today, $6 for the most stale and aweful pizza and it was from warringah mall bakers delight,i didnt have time to go back and find out if it was made that day. I will never go back there again and I never complain
Follow-up · The time was 8am, meat lover pizza and the crust was stale and hard to bite and chew it, I threw in bin at bus stop , I didn’t have time to take photos, I went to bakers delight narrabeen, same morning and purchased a fresh Mediterranean pizza, as I always know every purchase there is fresh.
I have been a long term customer of Bakers Delight, but am seriously considering whether to keep patronising my local store. Products are no longer fresh, are getting very expensive and are not of the high quality they once were. I bought some long rolls today and they are absolutely inedible. The scones are ridiculously expensive. Such a pity, as… Read more
they were without doubt, the best bakery anywhere in Australia, but not anymore. Have bypassed Bakers Delight frequently lately, that used to be my daily go-to for bread products.
Recent reviews
Very unimpressed by how my favourite wholemeal block loaf has increased by $1.50 in just over a month when it changed name to wholegrain. Will be purchasing the low gi bread loaf from Coles which is $2.80 cheaper. You have lost a customer. Show details
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Using high tin sourdough from local Sunshine franchise for years. Until recently have always been very happy with product. I could live with a recent reduction in loaf size but now it appears that recipe has changed. The once very dense product that we loved is now just the same as those available from the supermarkets. Very disappointing to say the least. Show details
I have given 1 star because I'm not able to give any lower rating. I had been doing a bit of shopping when I passed a Bakers Delight store and decided to stop buy a couple of plain bread rolls for lunch. The Bakers Delight store I stopped at had large wire racks loaded with different styles of bread and bread rolls sitting right at the bottom of… Read more
the rack was a wire tray with about a dozen bread rolls just sitting out in the open. While waiting to be served I thought surely those rolls would have been backed today. As it turned out, I was totally wrong. The Bakers Delight rolls were so ridiculously stale that they felt like they had been backed the week before. And for a $1.10 each, those rolls should have just come straight out of the oven. Do yourself a favour and go to the supermarket at the end of the shopping centre, there is more chance of of finding something that you can actually eat there.
Have you noticed how small the bread has become in last fortnight .you have lost me as a customer .very poor product size .Talk about a ripoff, looking for alternatives.
Follow-up · I dont buy bread from Bakes Delight anymore. Their excuse for smaller size loaf was difference in rising agents, go figure.losr me as a customer, trying other brands and hey, cheaper.
No value here. Baker's Delight stated they don't and never have sold plain scones. Purchased two packs fruit scones. Only four in a pack sold now. Ridiculous price of $9.50 for four, smaller and fairly tasteless. Won't be going back.
The product is generally good, but their are too high + Special Offers are not reliable cos while these are supposedly available at all stores, some stores are not complying with the offers and are causing inconvenience to customers And I think supermarkets are better value for money + their rewards system is on the mean side and needs improvement Show details
Just had the first Hot Cross Bun from a $10 pack of six traditional. If I was blindfolded, I wouldn’t have known I was eating a Hot Cross Bun. Absolutely tasteless! No spice flavour OR spicy aroma. I hate throwing away food but cannot bring myself to waste my calorie intake on something so tasteless, so I might throw the remaining 5 into a paddock for animals to eat?
Today is free hot cross bun day! Very disappointing that i went this morning with my children to bakers delight @ showgrounds and they only gave me 1 hot cross bun to share between the 3 of us? What a joke! You just lost a loyal customer!!!! Show details
Can someone tell me the percentage of wholemeal in the wholemeal block loaf? They are looking very (pale). Sales girls have no idea. Apparently the wholemeal Bakers Delight bread is only 46 percent wholemeal. It used to be 90 percent. Not worth the money any more.
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