The installation was a nightmare
Ordered for our stairs and first floor,The installation were promised in the beginning to be completed in 2 days. The installer started the job 2 days late because he was stuck in the other project. (Because of this, we rescheduled our other flooring). Left the house full of dust without cleaning. Took 2 and half weeks to complete the job. The company didn’t take any responsibility for the delay and mess left.
Quality with great customer service
I did a lot of research before choosing these guys. 4 years later I am still happy with my choice
Mainly because of the great quality of work and product, but mostly because of the customer service. The lady that helped me was amazing. She was patient and accommodating.
I had a minor issue and it was dealt with immediately and well. A true sign of good customer service.
I have recommended these guys to several people who are very happy too.
Every time I look at my floor I still love it.
Quality product / installation was professional and perfect!
Bamboozle installed our floors in our lounge, dining, kitchen & stairs. Their service was exceptional - we had a small window allocated by our builder and they went out of their way to get us in on time. The installation crew worked tirelessly and the end product is really beautiful - everyone comments on our gorgeous floors! Would highly recommend to all.
- Verified customer
A Quality Product and Expert Installation
We visited the Bamboozle showroom when we were first planning our new build house. The French Oak floor attracted our attention straight away. Within with this one product we were able to chose from a range of finishes that changed the look significantly. The people at Bamboozle were informative and helpful. When the house was finally built the flooring went in and instantly transformed it. We also combined timber treads on the stairs with tiled risers and of the many features within the house, the stairs are one of the best. Bamboozle were abl...e to install a transparent and almost invisible non-slip material to the tread nosings to comply with codes. We didn't have to spoil the look with a coloured strip. The installation team were friendly and very professional and worked in with the tilers and glass balustrade trades.
- Verified customer
Bamboozle - Best floors ever
I made the mistake of having my first part of Bamboozle fitted BEFORE I started a major renovation in my home. The install process and so on was unbelievably great. We decided to go with carpets in bedrooms at the time instead of floors. I was really worried about my floors being destroyed during renovations because we were knocking out brick walls, new kitchens and bathrooms. We simply cannot believe how well these floors have weathered the "tradie" storm during renos.
Once reno was finished we decided we didn't want carpets...so went back for second shot at replacing carpets in three bedrooms and office. The whole experience was wonderful and a great decision. We compare our experience to other people we know that went for cheaper alternatives and there is no comparison. My young brother did a reno and had board put in by a major floor (carpet) retailer and it was a disaster. Instal was rough. BUT worse as the seasons changed his boards expanded and buckled ! I could not recommended this company more highly.
after 5 years, still love them
From display centre to installation we felt totally confident with our decision. Installation of our Bamboozle floors was efficient and tidy. I couldnt believe the trouble the installer went to place the flooring in the smallest of gaps in my walk in robe and under stair storage area. Attention to detail was impressive. Perfect for our pet and kid friendly home.
We feel extremely lucky to have the floor of our first home to be done by Bamboozle. After the initial meeting with Stephen we knew we came to the right place for the best quality product. Stephen expertise and interest in what we wanted made us feel at ease and he was here to help us with our queries all the way to the finished installation. We now have the most amazing floor in our house. We are so happy, thank you!
Great product, great service
We had our entire living area done about 6 weeks ago. Bamboozle were excellent to deal with from initial enquiry all the way to completion. Any questions were quickly answered, installers were on time and on schedule, competed the work professionally, removed all debris and left a spotlessly clean floor on completion (whats more they were great guys as well). The floor looks
amazing and we are very satisfied. No hesitation in recommending Bamboozle.
- Verified customer
Beautiful engineered oak floor
We love our Lifewood engineered oak floor! We received fantastic service from the moment we first walked into the show room. Great service from Stephen, and we were also fortunate to be able to upgrade to skirting boards. Excellent follow up and coordination with schedulers, delivery and installation. Aaron did an amazing job installing our floor boards, including stairs and around our island bench. We are very happy with the quality of the product (the engineered boards are 100% oak - no plywood backing or mdf joiners!) and the service we received, and would have no hesitation in recommending Lifewood/Bamboozle).
The product is of excellent quality and the service is as you would expect from a professional organisation. It all comes down to the installation and the ability of the installer. Our installer was outstanding in every respect. We would definitely engage Bamboozle for any further work that we might have in the future.
We have been lucky enough to build our dream home and were fortunate to be told about bamboo flooring, so we decided to visit the team at Bamboozle - best thing we did! Stephen was super helpful and answered all our queries - from the initial phone call and visit, to the installation - everything was professional and easy! We love our bamboo flooring and recommend using the team at Bamboozle!
My bamboo floor has made my house a home.
From speaking with Steve and choosing the product we wanted for our new home to the final installation,
we have found both personnel and product exemplary. The bamboo flooring is not only beautiful to look at but very practical. Easy to clean and blends well with the rest of our furnishings. The quality of the laying is excellent.
Best flooring option EVER!
Everyone comments on our beautiful Bamboozle flooring which we had installed throughout our home, despite this being 4 years ago. It's so easy to clean and best of all, it's perfect for allergy sufferers and extremely hard wearing when the grandchildren visit! We would highly recommend this product to anyone considering flooring.
We recently dealt with the team at Bamboozle after investigating many flooring options for our new home. The team at Bamboozle were helpful, patient - answering all our queries, knowledgeable on the product they sell & are passionate about - from the first meeting to the final fitout and laying - great to deal with. Highly recommend - we love our new caramel bamboo floor!
I had my Bamboo floor laid about 8 years ago and absolutely love it, so easy to maintain, I just run a damp mop over it and it always looks so shiny. I recently had a tradesman come in and he commented " what a lovely floor has it just been installed ". Having previously had ceremic tiles on the floor I wouldn't have anything else but Bamboozle flooring.
I would highly recommend them for their product and service.
Questions & Answers
Hi, for those using Bamboozle, are you using bamboo floorboard with direct stick onto the concrete or using underlay? Any problem with your floorboard so far? We are thinking of using this company, but not sure about our choice. Tks.
Direct stick to concrete. Would not recommend bamboozle to be honest. Bamboo is making splitting noises in quite a few areas when you walk on it. Had bamboozle back to look at it when it was laid and they said to give it a couple months to settle. A couple of months later they looked at it and said the amount of glue was fine it was the slab. But you done a pre inspection to see if there were any undulations?? no slab is going to be 100% level?? wanted to charge us $90 per area that was faulty (there were 4) my question is why not fix it there and then while laying it?? a small drill into the floorboard and extra glue. They did end up fixing it at no charge but I do not trust the product and might have to get them back again and potentially have to pay them to fix other areas.
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