Good follow up
Had a few issues with our service but the recovery was very good. Grateful that we were phoned and someone cared.
Volvo repairs owned by Barbagallo - terrible!
WARNING! Do not use this company for car repairs.
We have had the worst experience we have ever had with any car service company. It has cost us thousands of dollars in car hire and taxis. We left our Volvo with the Volvo service team in Osborne Park in January. It is now the end of May and we just received another call to say our car is not ready. The engine repairs were not minor but nothing requires 4 months - surely.
During this time, the guy who was looking after our car went on holiday and our calls weren't responded to - then he left t...
If I could rate a minus I would.
Their customer service is appalling.
They are totally arrogant.
Their service center for Volvo is something you’d come across in a third world country.
I strongly suggest that they spend some time with the John Hughes team who actually know how to treat customers no matter what, that’s how he became the most successful car dealer in WA maybe even in Australia.
Awful customer service from U.K. very staff member so far.
I bought a new discovery sport 15 months ago.
No spare key was provided. I was told it would be dropped off.
After multiple calls, emails, visits (to the showroom and the servicing department and the same answer ‘I’ll get into it and get back to you (never happens) I emailed yesterday to ask again for my key.
Yesterday my 17 month locked himself in the car in 30° heat.
5 mins of him trying to unlock with the key fob, alarms went off and he was panicking.
I had to smash a window with a hammer to get him out.
I called to order a new window...
Quality people in Workshop
I’ve been going to Manny P.@Manager Barbagellos for several years now. Rather than get swept up in some of these reviews, I have,on the whole, had a very positive experience. I was surprised to hear Manny “pushed back” on management when I left the other day in relation to my one of my jobs He stuck to his original plan for my car “as he said he would “ and my car is now better for it. With all the commercial “noise”in background, Manny will still have your car first, from my experience. So many long term employees there too, shows w/shop is not losing experienced people as others have. Credit where credit is due. I will continue to be a loyal customer.
Quoted $8500 worth of repairs that were not required at all. Total thieves
Bought a preowned S/C V8 Range Rover Sport, I got Barbagallo to look it over. They quoted $8500 repairs. I took it to three other places and all stated-absolutely none of the repairs were required. And the horrific customer service was an embarassment. Do yourself a favour and avoid this place like the plague!!!!
Poor costomer service
Bought four tyres for my patrol one kept vibrating went to my mechanic he said it was faulty went back to babagallo they said they would have a look took half day of work went to them they then said they needed to bring in the tyre rep another half day he reckoned it needed testing back at there headquarters and he needed to. take the tyre I old them I needed a spare in case of punctures they couldn’t or wouldn’t help then the front desk guy said I fitted them myself so it wasn’t there problem I asked him to check his work diary as they fitted...the tyres he refused to do so fuming I went across to showrooms asked for the manager he promised it would be sorted and he would be in touch he took all my details 12months on I still have not heard from anyone at barbagallo tried repeated phone calls just put on hold when I mentioned the problem and asked for the manager will never go back or recommend them
Went above and beyond
After a disappointing experiencing with their tyre division Barbagallo went above and beyond to ensure my total satisfaction. While the problem I experienced was disappointing and frustrating it was not what I would call a major issue. My problem related to unprofessional staff and systems which translated into wasted time and a very poor customer service experience. The details of what happened are far less important than what was done afterwards. After explaining what had happened to the business owner not only was the issue addressed I was p...rovided with 4 new tyres at no charge. My new tyres were fitted today and the staff issue had been well and truly 'fixed'! Many companies would of only handed out an empty apology however, to provide such a tangible and significant 'make good' and to follow through to make sure that what was promised is delivered shows that this is one company that is genuinely serious about customer service. No business is perfect and there are always issues, the most important thing is how far they are prepared to go to keep the customer satisfied. Good on you Barbagallo's.
I ca not believe the mechanic for alpha romeo has not once called me.
Service with Alpha Romeo, absolutely appalling to a point I am going to seek compensation, my mothers car was taken into service because the transmission wasn't going into gear, with 8 days the car had transmission fluid poring out, I have waited nearly 4 months, [name removed] the mechanic for Alpha Romeo supposedly fixed this issue, after returning the vehicle with more issues than stated, i will be seeking compensation via my lawyer, this guy never contacted me neither did he understand this is now a court matter. I picked the car up over the weekend and it has a really bad oil leak again that was an issue documented however he did not comply. I've waited nearly 15 plus weeks and this has cost me on rental vehicles etc.
Excellent Sales Service
I live in NSW and purchased a very expensive 2016 Range Rover Sport SDV8 from Ryan Haggerty the sales manager at Barbagello in WA. They had this car at a very reasonable & fair price which is what attracted me to it in the first place. Ryan was very approachable and very fair in his dealing with me and we agreed on a price that we were both happy with. From that point on Ryan organised everything and made me feel at ease purchasing a vehicle sight unseen from the other side of Australia. This is something that I have not done before or probably...not do again. I had the car independently inspected and Ryan fixed everything that I asked for (mostly minor) very promptly. He then organised for the car to be shipped (included in price) to my home address in NSW. I looked up the history of the car on the Landrover OSH (Onlilne Service History) and confirmed that the car was in excellent condition and that it had no reported incidents or warranty work done to it & had a clean bill of health as Ryan stated. Suffice to say that I am very happy with the car when I finally got to inspect & drive it & really impressed with the car as a whole (so far). And an even greater surprise when I received in the mail an extra years Landrover warranty on the car for free from Barbagello that expires in 2021. I know that there are many negative reviews here but in my personal dealings with Barbagello (Ryan) I can only say that it was nothing but a positive experience.
Dishonest and very poor service
Once you spend near $100k on a car they don't want to know or hear from you again.
Service lied about brake pad thickness (I'm a mechanic and replaced them 600kms before service with genuine items). Manager stuck by his team instead of sorting out the obvious crap.
Owner loves prancing around like a social butterfly but being dishonest gets around and employing toolheads does not get a return customer.
Have purchased another highend luxury car over east for way better price that paid for the holiday, taxes and transport back compared to supporting LoverBoy and his fellow toolies.
If only Karma were true.
Unbelievably bad service
I bought a Fiat 500 from Barbagallo three years ago. I like my car, but I’ve had to take it back to them several times with the same fault - oil on the spark plugs. Every time the car has been with them, weeks have gone by with no contact, or update on service progress. When I've contacted them, they blame the Fiat factory for a slow approval process to proceed with fixes. The last two times my car has been with them trying to fixed this seemingly unfixable problem, they continue to not keep me undated. I am on my second 4 week stint of catchin...g public transport and NOT ONCE have I been offered a courtesy vehicle. No apology is going to cut it now. Once they actually fix the car they sold me, I will never deal with this company again. And I strongly suggest you think twice about it too.
Fix oil leak, well attempt...
After the car was serviced I was informed the sump plug needed to be replaced so I booked it in for the repair to be done. I was informed it would take 3 hours as the oil pan, cover and seal all needed to be replaced. After 4,5 hours I phoned to see if the car was ready to be picked up. Only after I got back to the Service Centre I was informed that they hadn't been able to carry out the repair as they didn't have everything they needed! You would think it would have been common courtesy to at least inform me about this a bit earlier on rather ...than have me waste a whole day? On top of that they said I would have to wait a week for the parts to come in from the Eastern States! If I order something from the UK I receive it in 3 days. Of course they should have ordered the parts before making the booking. I had a funny feeling when I took the car in in the morning and was asked where it was leaking oil. Mmm, underneath the engine at the front of the car? So at the end of all that I left with a car that was still leaking oil big time. I'm not sure what I was more angry about, the sheer incompetence or the total lack of customer service. My advice? Go somewhere else unless you're a sucker for punishment that is and I haven't even gone into the somewhat fishy smelling quote......
Attempted to look at car at Osborne Park dealership, was told the car I was interested in was on long term loan to a family friend of the owner. Went to Cannington, had everything ready to spend 100k, then had to deal with the finance guy who spoke to me like I was an idiot and the accused me of lying about my financial situation.
Great cars, poor service.
Will never go there again
Poor customer service
Called the parts department to ask the price for supplying and fitting of suspension parts. Girl on the phone said she would get someone to call me back. Three weeks later, still waiting. Feel hesitant about having my Jaguar serviced there now. Maybe Roadbend or Wilf Chambers will provide better service.
Questions & Answers
Sorry, there are no questions yet.
Get an answer from our members
Other Car Dealerships
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.