- Verified customer
Avoid Barry Plant Maningham: poor quality sevice and no due diligence
I am writing this review in the hope that other families and first-time house buyers (like ourselves) will not be caught out by the apparent lack of due diligence from the agent which we experienced in recently purchasing a property from Barry Plant Manningham (agent: [name removed]).
We bought our house at auction in 2019 from [name removed], in his adverts he clearly shows the dimensions of the property to the nearest 0.1m. Whilst some small error in the actual land size could reasonably occur, in our case [name removed] had added a whoppin...g 100 SQM to the actual land size. According to the information given to us by [name removed] he made this ‘error’ and yet once it came to light Barry Plant Manningham have given us the impression that they take no responsibility for the accuracy of information given in their adverts. We have since contacted other agencies who were able to accurately and rapidly determine the land size of the property, without us providing them with anything other than the address. From our research and discussions with Consumer Affairs Victoria, based on our experience with this particular property, it appears the [name removed] does not perform rudimentary online checks of the property information provided in his adverts (checks which only take a few minutes!). If he had this ‘error’ would not have occurred. The attitude of Barry Plant Manningham to our family since their ‘error’ was discovered has been very distressing. They have repeatedly refused to discuss the matter directly with us or do anything to resolve it amicably forcing us to dig into our family savings to pursue this case legally rather than even discuss a possible resolution. I even rang the director of Barry Plant Manningham, Spiro, several times and left messages but did not get any response. Considering that it is the buyer’s money ultimately paying their wages, the response of Barry Plant Manningham has been extremely disappointing. I moved from the UK to Australia in 2010 and the state of the real estate industry here in Victoria is shocking. In no other industry could you grossly misrepresent the material facts of your product, facts which can now be easily checked thanks to online government information and assume no responsibility. Poor quality, or poorly trained agents give the impression that the real estate industry in Victoria is like the ‘wild west’, no buyer is immune to misleading advertising and the ‘gotcha’ attitude we have experienced from Barry Plant has been devastating both financially and emotionally for our whole family. Please heed this review and call out poor quality or sub-standard service in our real estate industry. Only by bringing these cases to light can we hope that things will improve for the better. I am hoping our experience can be shared by as many people as possible to try to bring the quality of service at Barry Plant Manningham up to the same standard as other agencies in the area.
Brilliant result in the face of market upheaval! March 2020 Barry Plant, Coburg. Vic
It’s with great pleasure that I provide a testimonial for Jarrod Couch, BARRY PLANT COBURG, VIC.
My long held investment property was listed for approx 6 weeks. From the outset of the sales\ process Jarrod was impeccable in regards to his communication timeliness and addressing my information needs. Jarrod set out the process clearly and shared achievable and realistic expectations of the campaign. All milestones including scheduled vendor reviews and feedback were met, without me having to follow up! Then the world changed! COVID19 was the t...
Met an excellent real estate lady at Mentone branch
I just landed at Melbourne and was facing a hard time looking for a rented property. In my case, I had no job and no local references. However, I was very lucky that I popped into Barry Plant at Mentone and met this kind lady, Tracy, at their office. I told her my situation, and she tried her best and found me a short term lease that suited me well.
She suggested me to settle down first and she would keep on finding another longer term lease at an affordable rent for me. With Tracy's help, I was able to settle down in a week's time.
Rude Tood real estate lady
Speaking on behalf of Barry Plant Reservoir. Spoke to a young real estate lady who was not only an aloof snob, but condescending and rude. I was asking for information about rental property, which was met with coldness. She has no manners. No “hello”, no “thank you”, no “how are you”, no “bye”. Doesn’t even smile. Comes across as moody. Tried to be patient, tried to be positive and good mannered, didn’t work. Not professional. The rudest and coldest real estate agent ever. Made me feel like an idiot.
My partner too came across that same lady,...when she came in seperately asking about rental property in Reservoir. She was also rude and condescending towards my partner. She had no interest in answering her questions and made my partner feel like she was wasting her time. My partner copped more rudeness than I did. It seems like she must not like other women or something. That’s past now and I have recently acquired a property which I will put up for rent on market. Won’t be going to Barry Plant Reservoir. I’ll take my business to Ray White instead. At least they give good service and are polite. Will tell all other property owners to stay away from Barry Plant Reservoir and watch out for that lady (that’s if she hasn’t resigned or been sacked yet).
I am extremely disappointed with the negligence of the property manager who is looking after my property. There are damages to the walls and door that have been patched and the property manager failed to notify me.
Previous tenants have vacated the property but left behind their household items. In both instances, the property manager take no action to resolve this.
Property manager told me that Barry Plant routine inspection don’t have photos unless there’s maintenance issues. I’m sure this is not how other real estate agencies conduct their routine inspections.
Barter for your rent
I applied for a rental property just recently, on speaking with the agent Adrian Anjelika from Mill Park Barry Plant the next day he had sent 2 applications to the owner, one of which was mine. I then had to contact the agent on numerous occasions to see what was happening with the property. After 3 weeks I finally managed to get a response.
The response from the agent actually shocked me as I was informed by Adrian that the other applicant had got the lease as they were going to pay an extra $90 per week above the rental price. I was not given...
Best in the Business
Barry Plant Craigieburn have been over and above in meeting our needs. Excellent communication, friendly staff, Prompt service. We would specifically like to extend our sincerest appreciation to Property Manager Stephanie Clark for her outstanding professionalism and service and always wanting to help. She is quick to resolve any problems, empathic to our needs and a delight to communicate with. We highly recommend her services for anyone needing property management services!
Horrible service for rental property by Barry Plant Brunswick - specially Jason Petsios
We were renting a place in Pascoe vale but even though Barry Plant Coburg was nearby (and Coburg office name was written on rental Bond) Jason - the property manager was not happy to get keys delivered to Coburg. Coburg office lady was happy to receive keys (stating that she can send to Brunswick office by internal mail) but Jason started charging us. Right throughout the tenancy he was behaving that as if we are staying free at the place which was horrible. Agent shouldnt be biased towards anyone. I own 2 separate properties and 1 of my property also has Barry plant as agent but looking at service i received as a tenant I am thinking to replace Barry plant for my Preston house.
They helped me lease my property just within one week!!
Sophia has been very effective in finding new tenants for my property. We got multiple applications within one week. I truly appreciate that she found me great tenants and I took her recommendation on which ones I should approve.
Sophia has also proactively negotiated with potential tenants on extending the term so that my lease contract won't end during quiet Christmas time. This is truly an extra mile step that she took in her service.
I am very happy with the outcome and I would definitely recommend Sophia and Barry Plant to anyone who needs a good agent.
I had an exceptional experience with Debbie Tucker from Barry Plant Rowville. She went above and beyond to ensure that all of my needs, questions and goals in a home were met. Being my first home Debbie was extremely patient, prompt with communication and flexible with meeting times. Debbie continued to ensure I was satisfied and became a trusted support throughout the whole searching and buying process. I successfully have bought my first home through Debbie Tucker and have recommended my close friends and family to her. I have no doubt that she will meet their needs and also ensure that they have an outstanding experience as I have.
Barry plant is very lucky to have her. Thank you Debbie!!
Fantastic Service -When Buying and Selling
We dealt with Barry Plant Rowville (Stan Michael) when we "unexpectedly" came across the perfect house even though we weren't looking at buying. In less than a week the house was ours and we can thank Stan for this as he arranged private viewings when requested and also promptly provided an appraisal on our property. In a five week period we have bought a home, gotten our home ready for sale, listed on the market and sold! (again the sale was all through Stan Michael again). Not bad when we weren't even looking at moving. Stan's advice with respect to the sale of our home, his dealing with prospective buyers and feedback was again fantastic. Thanks Stan and Barry Plant!
Fee for little to no service at Barry Plant Tarneit . Beware!
My property was managed by this agency for about 3 months and in that period I have been paying management fees to the agency but have received minimum to no service. This includes no follow up of
property management issues which are in the contract, not returning phone calls/email and to the extent of myself even having to attend to tenant issues on the weekend.
This agency is not unlike the financial institutions in the recent royal banking commission where institutions were found to be charging fees for no service. The persons that I have c...omplaint against is [name removed], their Director and [name removed], who was directly involved in the non-management of my property. I have tried to arrange a meeting with [name removed] by phone and by email, and not to my surprise, he has totally ignored returning my phone call or reply to my email. As a result I am in the process of making an official complaint to the relevant authority against this agency. I notice that there has been quite a number of similar sort of negative review posted here on this agency. If any of you feel like I do about this agency i.e. charging fees for little to no service, please contact me and we can take a class/group complaint against them. Please contact me on firstname.lastname@example.org and we can make a group complaint.
Honest, Genuine and Capable Agent
Christine Constantinou's (Barry Plant Thomastown) knowledge of the market was insightful and impeccable. Her delivery of customer service flawless. Christine cares about both seller and buyer - assisting by delivering an exceptional service. She is hardworking, honest and dedicated. She would always give you her frank assessment and opinion when asked. After sales service was great - Christine would willingly share her tradespeople contacts who were extremely skilled in what they do. I would not hesitate to recommend Christine for all your buyi...ng and selling needs November 25th 2019 Update: Knowledgeable Agent Con is a calm, experienced, and knowledgeable agent in Barry Plant Thomastown. Well seasoned, Con is practical. pragmatic and shares his experience, suggestions and tips which result in an excellent outcome for all parties. No query or request was too hard for Con to handle. We are very grateful to Con as without his help, we would not have obtained such a favourable outcome. I recommend Con highly as he is results focused and gets the job done
Error or purposely done?
Please put all photos up to properties . Your website had the nice parts of the house and another real estate site had the ugly parts of the house. Both posts should be the same on both sites. Lucky I picked it up otherwise I would have done a trip to the other side of town for nothing.
Another branch put up these nice photos and the property looked nice like the photos.
Barry Plant Dandenong rental dept - worthless service and treatment to tenants.
We rented a place in Dandenong between 1 Nov 2018 and 30 Oct 2019. When we moved in, we thoroughly checked the property and categorically sent the issues as urgent and non urgent to [name removed]. It took on average 2.5 months per non urgent issue to get resolved and some of urgent/semi urgent issues such as heavy water leaking, pest infestation, toilet flush issue, extremely dirty stove area, were never resolved. We ourselves took care of pest issue after waiting for over 6 months. Not just this, it took more than 50 emails, 20 calls to get [...name removed] to even acknowledge the raised issues. Okay, afterall of this, he never, 'not even once' apologised for the delays we were tolerating for the whole year. Not sure how he manages to survive as a property manager, completely worthless and hopeless service. In the end while we were vacating, he asked me to professionally clean the carpet, the same carpets which were steam cleaned for more than 2 times when it heavily leaked due the storms. Countless times vacuum cleaned when there was a light rain. Worst part is when I refused to steam clean, he abused me over the phone. Tried to complain about him at bp head office but looks like that will go in vain, no one cares.
Terrible property management service
Barry plant Bayside . Forget to invite landlords to their rental inspections, or don't consult with landlord about inspection times suitable to landlord. Our tenant put up satellite dish on our roof without telling agent and when agent informed there was no action. Agent really doesn't care about landlord .
I didn't enjoy my experience
I purchased a property from Barry Plant that was tenanted, after terminating a contract for another Barry Plant property within the cooling-off period. Where to start? Firstly, the first place was a dump but the staff member told me it was a 'great place and deal' to my face, which felt like I was being gaslighted; quite a discombobulating experience. Secondly, I was told the managing agent of the first property needed to 'cool off', as they were angry I'd cancelled my contract. Thirdly, I was coaxed repeatedly to 'give me your best offer' by t...he managing agent of the property I bought, which ended up feeling sleazy. I was then told the owner of the property was 'angry' at my offer. I paid more, which I felt bullied and manipulated into doing. Finally, the agency was extremely pro-tenant. I wasn't given the details of the tenant that I 'inherented', so to speak, until settlement; when I discovered the tenant's history was one of frequent lateness with their rent. Suffice to say the tenant situation has been a financial nightmare since. It's the old saying, people won't remember what you said or did, but they'll remember how you made them feel. I just felt used and manipulated to everyone else's advantage and not my own, and I wouldn't wish that feeling on other buyers.
Barry plant agents are rude and disrespectful!
I had leased a property via barry plant noble park last year (still living). However, they are very unhelpful towards tenants. I was told that i would have a settling in inspection after a week but noone showed up. I was told a broken stove knob would be fixed and despite my repeated attempts to get the owner to fix it, Barryplant did not facilitate the process at all (6+ months) And whats more, the owner took away the water motor (that pulls the rainwater into flush tanks) for a fix and its now been 3 months and no sign of them. Everytime i pa...y the rent i ask the same question and the property manager is clueless. However, as soon as i left my grass unattended, the manager sent me a very condescending email threatening me with a breach of contract notice! EDIT: To anyone looking at the rating for this, I contacted the Head office and they were really kind enough to resolve this issue for me. So I updated the rating to reflect their immediate response and help. Thanks Barry Plant!
So unprofessional!!! (Barry Plant Reservoir)
I had appointment for the inspection with the agent named [name removed]. I have arrived 5 mins early and just texted him that I was out front the house. He replied to me that he felt sick so he wasn't able to make it today!!! I was like really??? If you don't want to waste your time with this dodgy agent just stay away from them!
Questions & Answers
Hi, I have a friend who is a foreign buyer. Can he buy established houses or only new houses and townhouses? Does he need to get FIRB approval for established or new house/townhouse. Thank you for your time.
Non-residents can only buy new properties. They also need to seek approval from the Foreign Investment Review Board (FIRB), without which, may face severe penalties including up to $135,000 in fines, three years imprisonment or both.
Temporary residents can buy no more than one established dwelling, which must be used as their principal place of residence. They cannot rent out any part of the property, they must sell it within three months of ceasing to use it as their principal place of residence, and they must ensure the property is vacant at settlement.
Hope this helps.
I have 3 questions for Barry Plant Real Estate:
1. How much does Barry Plant charge for a Tenant Transfer fee?
That is to say, when a tenant is moving out from an ongoing lease and a new tenant moves in.
2. Where on the Barry Plant website can I find information about the fee? ie, the exact fee amount, the fee brake down to explain what the fee is for.
3. Do all Barry Plant offices charge the same Tenant Transfer Fee amount??
Barry P.Barry Plant
Tenant transfer fees apply if there is a cost to prepare the new lease agreement.
As we are a franchise company, our offices are individually owned and managed business and processes can vary from office to office and therefore so can the fee - there is no set fee that is applicable. Please refer to your property manager.
Please refer to your lease agreement for break of lease costs as they are always stipulated in the contract that was signed at the commencement of the lease.
Kind regards, Olivia Campbell, Barry Plant Head Office
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