Shafted after spending 10KI have spend around $10000 on items from Bathware direct. The staff are great before you pay.
There were multiple errors with the invoicing that weren't picked up, when I pointed the errors out, they were corrected.
I found 3 pop up wastes missing from the order when they were due to be installed 1 month after the delivery (should have checked it at the time of delivery I know).
Called bathware direct to advise of missing items, and they said they would check and call me back.
No call back received.
Called back the next day and was told t... Read more
Poor Customer ServicePurchased a sink and had zero updates on shipping, I had to follow up. After nearly two weeks of waiting, I followed up again and was told it was damaged in freight and couldn't get another one.
No communication from seller, poor customer satisfaction. Show details
Bent laundry tub rimI purchased a laundry tub online a few months ago as I am doing extensive home renovations. Because I have so many boxes in a limited space, I didn't open the box after delivery to see the product. It has taken longer than I had planned to get to the work on the laundry. Today the tub was taken out of the box, only to find that some of the edges of the laundry tub are bent. I tried to go on the online chat option but had no response. Not happy at all. Will never use this company again. Show details
Free Pallet with every delivery!The product was left on the driveway in the weather some distance from my doorway and on a large shipping pallet, larger than the product itself. Supplier refuses to take away the pallet which I’m not left with to dispose of. Would not recommend. Show details
Extremely happy!Ordered online for interstate delivery.
Could not be happier. Excellent customer service with on time delivery, and excellent products and prices. Will definitely be using again! Show details
A place of scamThey send you faulty item and refuse to refund. Do not buy from them. Obviously they hire people to write positive reviews.
My kitchen sink is happy!Just installed my new kitchen tap purchased from bathware direct: Nero Classic kitchen sink mixer chrome4. So easy to install! Size is perfect and exactly as expected. Handle rotation is very smooth and need minimum effort. Very satisfied with my purchase! Show details
Wouldn't shop anywhere elseI bought a bath...then a toilet...then a vanity. I kept going back to these guys because the prices are so good. Not only that the delivery fee for interstate is next to nothing. E.g. 10 dollars for a bath from Melb to Adelaide. I don't know how these guys do it. They are easily the cheapest bathroom supply company/store in Australia and its all brand named products. Excellent communication by email and the staff are more than willing to help via the chat function. Wouldn't shop anywhere else for bathroom products and I say that with 100% honesty. Thanks guys!!! Show details
VANITYOrdered SATURDAY received in SYDNEY THURSDAY . Sent an email and was answered in one hour. Review says have to have thirty words , bit strange, six to go now three, made it, Show details
Good range of bathwaresIf you want to replace your vanities or other fittings in your bathroom, this is a place to be. They have a wide range of products at a competitive price. Not the cheapest, but you get what you paid for. Dispatch times are depending on stock availability. My Fienza vanity took two weeks to be delivered, but it’s worth the wait. It’s fully assembled and the quality is excellent. Just a word of warning to check your goods for damages within 24hrs as this is in their terms of conditions. Show details
Excellent experienceFirst time customer and good experience. Bathware Direct provides great products and much better values for money (including shipping fee) than local Bunnings. Definitely I will shop again. Highly recommended. Show details
Great customer service from BathwaredirectHad pre booked a plumber for Friday morning. Delivery window for taps I'd ordered was tight. Rang to check. Christine personally searched through the warehouse new deliveries & rang me back to say it had arrived. She also helped me make arrangements for collection Thurs. Brilliant. Reminded me of how shops used to do things to help you out - back in the day :-) Will definitely buy from these guys again Show details
Excellent ServiceI'm in Sydney ordered in the morning and received next day early afternoon. Also appreciate the communications I received from Direct Couriers keeping me updated. Very happy with my product. Well done Bathware Direct Show details
Great Products - Prompt delivery - Highly recommendReally good range of products, very good quality, prompt delivery, great price. If you have any queries you can call or e-mail and get a prompt response.
Highly recommend Bathroom Sales Direct !!!!!!!!!. Show details
One of the best companies I have come acrossAfter commencing a renovation project we assumed we would go through a competitor due to having contacts and thinking we would get the best price through a different company. We came across Bathware Direct and visited the show room. What impressed us initially was the brands and quality products offered as such an affordable price - however it was the excellent customer service that really left a lasting impression. The ladies in the showroom were so helpful and made suggestions that has made our bathroom look a million dollars and we were well... Read more under our budget - something that couldn't have been achieved had we gone through a competitor. I absolutely cannot fault - we have already recommended 2 friends who have purchased through the company and will be telling everyone we know who is renovating.
Questions & Answers
What is your usual delivery time for vanities please, for 1500s and 900s.
I'm looking at purchasing items from Bathware Direct but I notice that there are no recent reviews of this company. I've been stung before so I'd like to check that they are still operating. Can anyone provide some recent experience with purchasing from them please?
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