Bathware Direct

Bathware Direct

4.3

31 reviews · Statistics

PositivevsNegative
84% · 265 · 16%

Return Claim MadeYes (0) · No (13)
Product Quality
4.7 (12)
Shipping
4.0 (11)
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Reviews

31 reviews
tidge
tidgeVICGreater Melbourne (Metropolitan), VIC15 posts
  Verified
Product Quality
KVV
KVV
  Verified

Poor Customer Service

Purchased a sink and had zero updates on shipping, I had to follow up. After nearly two weeks of waiting, I followed up again and was told it was damaged in freight and couldn't get another one.
No communication from seller, poor customer satisfaction. Show details
Marcelle
MarcelleNSWSydney, NSW5 posts
 

Bent laundry tub rim

I purchased a laundry tub online a few months ago as I am doing extensive home renovations. Because I have so many boxes in a limited space, I didn't open the box after delivery to see the product. It has taken longer than I had planned to get to the work on the laundry. Today the tub was taken out of the box, only to find that some of the edges of the laundry tub are bent. I tried to go on the online chat option but had no response. Not happy at all. Will never use this company again. Show details
Product Quality
Shipping
Chrispy
ChrispyNSWSydney, NSW10 posts
 

Free Pallet with every delivery!

The product was left on the driveway in the weather some distance from my doorway and on a large shipping pallet, larger than the product itself. Supplier refuses to take away the pallet which I’m not left with to dispose of. Would not recommend. Show details
Sally P.
Sally P.VICGreater Melbourne (Metropolitan), VIC3 posts
 

Extremely happy!

Ordered online for interstate delivery.
Could not be happier. Excellent customer service with on time delivery, and excellent products and prices. Will definitely be using again!  Show details
Cecilia
Cecilia
 

A place of scam

They send you faulty item and refuse to refund. Do not buy from them. Obviously they hire people to write positive reviews.
Simon P.
Simon P.82 posts
 

My kitchen sink is happy!

Just installed my new kitchen tap purchased from bathware direct: Nero Classic kitchen sink mixer chrome4. So easy to install! Size is perfect and exactly as expected. Handle rotation is very smooth and need minimum effort. Very satisfied with my purchase! Show details
M. Jackson
M. JacksonSAMetropolitan Adelaide, SA5 posts
 

Wouldn't shop anywhere else

I bought a bath...then a toilet...then a vanity. I kept going back to these guys because the prices are so good. Not only that the delivery fee for interstate is next to nothing. E.g. 10 dollars for a bath from Melb to Adelaide. I don't know how these guys do it. They are easily the cheapest bathroom supply company/store in Australia and its all brand named products. Excellent communication by email and the staff are more than willing to help via the chat function. Wouldn't shop anywhere else for bathroom products and I say that with 100% honesty. Thanks guys!!! Show details
mike
mikesydney18 posts
 

VANITY

Ordered SATURDAY received in SYDNEY THURSDAY . Sent an email and was answered in one hour. Review says have to have thirty words , bit strange, six to go now three, made it, Show details
Carmelo
CarmeloVICGreater Melbourne (Outer), VIC22 posts
  Verified

Good range of bathwares

If you want to replace your vanities or other fittings in your bathroom, this is a place to be. They have a wide range of products at a competitive price. Not the cheapest, but you get what you paid for. Dispatch times are depending on stock availability. My Fienza vanity took two weeks to be delivered, but it’s worth the wait. It’s fully assembled and the quality is excellent. Just a word of warning to check your goods for damages within 24hrs as this is in their terms of conditions. Show details
Product Quality
Shipping
Luhua L.
Luhua L.VICSouthwest, VIC
  Verified

Excellent experience

First time customer and good experience. Bathware Direct provides great products and much better values for money (including shipping fee) than local Bunnings. Definitely I will shop again. Highly recommended. Show details
Loons
LoonsVICGreater Melbourne (Metropolitan), VIC2 posts
  Verified

Great customer service from Bathwaredirect

Had pre booked a plumber for Friday morning. Delivery window for taps I'd ordered was tight. Rang to check. Christine personally searched through the warehouse new deliveries & rang me back to say it had arrived. She also helped me make arrangements for collection Thurs. Brilliant. Reminded me of how shops used to do things to help you out - back in the day :-) Will definitely buy from these guys again Show details
nancy
nancyNSWSydney, NSW3 posts
 

Excellent Service

I'm in Sydney ordered in the morning and received next day early afternoon. Also appreciate the communications I received from Direct Couriers keeping me updated. Very happy with my product. Well done Bathware Direct Show details
Meredith Delang
Meredith DelangNSWMid North Coast, NSW
 

Great Products - Prompt delivery - Highly recommend

Really good range of products, very good quality, prompt delivery, great price. If you have any queries you can call or e-mail and get a prompt response.

Highly recommend Bathroom Sales Direct !!!!!!!!!. Show details

JLY
JLYVICGreater Melbourne (Outer), VIC2 posts
  Verified

Questions & Answers

Marianne Ball
Marianne Ball

What is your usual delivery time for vanities please, for 1500s and 900s.

Thanks
Marianne

Apt
Apt

I'm looking at purchasing items from Bathware Direct but I notice that there are no recent reviews of this company. I've been stung before so I'd like to check that they are still operating. Can anyone provide some recent experience with purchasing from them please?
Apt.

Extra Information

Brand Manager for Bathware Direct? Claim your listing.
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