Battery Factory Outlet

I bought 8 x 5AH replacement batteries for our Makita gear. One failed very early on and was replaced at no cost. The others have all either now failed or are useless as the capacity is well below the stated 5AH, so much so that if paired with a… Read more

genuine Makita OEM battery that’s 4-5 years old, I get less than a minutes use before the newer one needs to recharging. They are less than 3 months old. Waste of money and time. Stay with the manufacturers OEM batteries - there is a reason they are more expensive - they last and do what they are supposed to do.

If I could rate them lower I would! I purchased 4 Batteries to suit Dewalt (older model) along with a charger. The batteries last way less time than the 10 year old batteries I have and have no where near the same power. I have sent numerous emails and "Chats" to their website chat line with NO response. They were very happy to reply to emails and… Read more

chats quickly prior to me purchasing the batteries but silence since. One of the worst companies I have ever dealt with and certainly would NOT recommend them to my worst enemy. If by some small coincidence someone from Battery Factory has a conscious please reply to this and respond to emails and chats. However I don't think it would be a good idea to hang by my neck waiting.

I purchased 2 Replacement batteries for Milwaukee M18 . 1 completely failed in 3 months and the other is almost useless at 6 months. They refuse to respond to e mails. Bad company and bad product Show details

Do not purchase. The 12ah Milwaukee batteries contain 7.5ah of batteries when opened, Left feedback on Facebook which was deleted and I was the banned from commenting. Advertised as Australian but no ABN or Australian address. Rip off company operating overseas. Show details

I had high hopes for the 12ah knock off Milwaukee battery i purchased. Unfortunately it weighs less than my Milwaukee 8ah genuine battery. Show details

I ordered a 6 Ah battery they delivered a 5Ah because they admitted they had no 6Ah in stock, now I have to pay for the return... do not buy from this company ,

I bought two Makita-compatible 18v power tool batteries. I received batteries labelled 8Ah instead of the 6Ah that I ordered, which seemed good, but the runtime of the new batteries was suspiciously short, so I tested a 3yo genuine Makita 5Ah battery with an 18V Makita blower, followed by the Battery Factory Outlet "8Ah" battery. The 5Ah Makita… Read more

battery lasted 10 minutes on full power, while the BFO 8Ah battery lasted only 8m30s. Then I fully charged a genuine Makita 3yo 4Ah battery. It lasted 8m40s to depletion. So, the "8Ah" BFO battery is realistically 4Ah at best, and only time will tell how much performance will deteriote with use. How long will it last in 1 year, or even a few months? Obviously if a deal seems too good to be true, then it probably is, so I only have myself to blame, but I am now also concerned about the safety of the battery. If the capacity of the battery was inaccurately described then what about everything else? Let the buyer beware.

Do not respond to emails. Live chat just refers you to email Show details

Ordered a 36v8amp battery. Received it in good time. First use in my Ryobi whipper snipper lasted about 5 seconds or as soon as it hit grass. Still shows fully charged but after recharging same result. Tried contacting supplier, no reply. Now lodged a complaint through PayPal. Show details

Rubbish quality, I dropped one from short height and it smashed, original ones don't. One started smoking while in use, none will accept charge any longer, only a couple months old .don't buy. Show details

Ordered 2 Ryobi 36V Battery 8.0Ah Replacement | BPL3626 Lithium-ion Battery With LED 18/12/2025 Batteries received were incorrect (6.0Ah) and did not work. BFO have done everything to obfuscate their responsibility and avoid providing return details or a reasonable solution to the purchase. I have provided video showing the issue as they requested - since then NOTHING - zero response. DON'T DEAL WITH THIS DISREPUTABLE BUSINESS!!! Show details

Hello Battery Factory Outlet Team, I am writing to formally lodge a complaint regarding my recent order AU#36496 for the 18V Makita replacement batteries (9.0Ah). After fully charging the batteries and using them for the first time in my Makita whipper snipper, I was extremely disappointed with their performance. The 9.0Ah battery provided… Read more

significantly less runtime than my genuine Makita 5.0Ah batteries, which are over 10 years old and already heavily deteriorated.

This outcome is unacceptable and completely inconsistent with the advertised specifications. A new 9.0Ah battery should substantially outperform an aged 5.0Ah genuine battery. Based on first use alone, these batteries are clearly not delivering their stated capacity and are not fit for their intended purpose.

Under the Australian Consumer Law, goods must be of acceptable quality, match their description, and be fit for purpose. Given the performance issues experienced on first use, these batteries fail to meet these consumer guarantees.

As such, I am requesting appropriate compensation, in the form of a refund, replacement with batteries that perform as advertised, or another suitable remedy, in accordance with my rights under the Australian Consumer Law.

Please advise how you intend to resolve this matter. I expect a prompt response and a fair resolution.

Kind regards,

Kurt

Selling fake batteries. Not at all what they advertise them to be. And when I enquired about it, they said "can't you just try them out?" They then blocked my email so i couldnt get back to them. I would not trust them at all. Show details

I ordered a Ryobi-style battery (18V). The claimed capacity was 9.0Ah, the actual capacity is somewhere between 7.5 and 8.0Ah (after 5 cycles), so not quite what they promised. WARNING: they charge you international transaction fees even though they ship from within AUS and advertise in AUD! This is illegal but they don't care. Show details

I emailed them to find out what what cells the exactly used in their Milwaukee batteries and they eventually got back to me - but forgot to remove the AI prompts from the email. They have no idea or have any proper information on the batteries they sell. All I got was the AI jargon at the start and then the best an AI app could produce as a reply… Read more

on their behalf.

Very unprofessional and wouldn't trust their batteries whatsoever. I'd just go to temu direct for the same or better.

Ordered 6 amp hour batteries received five amp hour batteries as they substituted my order without notification hopeless to deal with absolute rubbish

Bought 2 x 9amp to suit Milwaukee. Tried it out on a grinder, The battery got very hot and a strong smell came out if it. Junk.

Bought milwaukee12v and 18v batteries,one 18v failed after first charge, tried to contact to send battery back to them for warranty to no response, ,our workshop will not buy again unless we have warranty,

I bought a 2-pack of "DC9096 4800mAh Ni-MH" batteries for my older, but reliable, DeWalt tools. They were delivered in a timely manner but as I opened the package I immediately suspected they would be poor performers as I had experience with ones of the same appearance bought on eBay a while back; the only writing on the things was "Made in… Read more

China" - no proud manufacturer, composition or capacity shown. Sure enough, despite the 4800mAh capacity claim in the marketing, they would only run for 4-5 minutes before exhaustion and, not unexpectedly, would fully charge from flat in about 9 minutes! This tells you something about their ABSOLUTELY PATHETIC CAPACITY - be lucky if they are 480mAh! Further, they were almost impossible to insert in my DeWalt chargers; the force required seriously ran the risk of damaging the charger and/or battery. I complained to BFO, who could not seem to understand that I wanted to return the batteries as they were sub-standard. After a week of exchanging emails I mailed the batteries back to DFO's return address at my cost and obtained a charge-back for the purchase price on my credit card. While BFO obviously just on-sell other's products, the least they could do is check the quality of what they are offering and, just maybe, recognise that if a customer wants to return them, its because the goods are not acceptable. I will not be dealing with DFO again.

I'd give them 0 stars if I could. Bought 4 x Milwaukee batteries. 2 have stopped working within 2 months of purchase and the other have broken the holding clips off. Been trying to contact them with NO REPLY.

I've always bought OEM batteries for my Black and Decker tools before trying these. Have to say, I'm genuinely impressed. The performance is great and the battery life is solid. They've won me over. Show details

I bought 4 batteries from this company. They seemed to be OK, but definitely not delivering the 7ah as described. 1 failed within the warranty period, so I contacted them and advised them of the situation. They sent back an email offering me 30% off… Read more

my next purchase. I advised the that the failed battery was under warranty and asked them what they were going to do about it. Despite numerous attempts to get a reply, nothing from them. My son in law recommended them to me and he has had the same issue with batteries failing to charge. His attempt to get acknowledgement has failed just like mine. These people are not at all honourable and my advice is to avoid them like the plague.

Batteries don't last anywhere near OEM.Also don't handle heavy load well.Sent them an email with my dissatisfaction with the product NO REPLY. Show details

They turned up as promised. Ryobi 18v failed to drive my 18V Ryobi whipper snipper. Still showing fully charged. Will update if after sales service solves issue.

I needed a couple of spare batteries for my Makita gardening tools, seeing the price advertised and the reviews of the Battery Factory Outlet, I thought I'd give them a go. I purchased 2 x 6Ah 18v batteries (knowing they were not genuine Makita) due to the reviews on their site. I received what is labelled 8Ah 18v batteries, no problem I thought… Read more

bigger capacity is better for what I was after. After fully charging the units I proceeded to use them in my 36v line trimmer only to find they lasted about as long as my old genuine 3Ah batteries, still I thought I'd recharge them to see if there was an issue. The recharging process took about 1/3 the time it takes to charge my existing 6Ah batteries which lead me to think these are either mislabelled or defective. This is when I contacted the Battery Factory Outlet for their thoughts. ............... Deathly silence to any of my emails. This contradicts the 'great service' that is noted on their website (feedback probably generated by a bot). In short, batteries work but are not the capacity they claim and the customer service is non-existent so beware if you're considering purchasing from this organisation.