B&H Photo

It's always a pleasure shopping at B&H from Australia. The shipping rate is affordable and delivery is quicker than my domestic couriers. Looking forward to making more of my photographic purchases from B&H. Show details

Quick and easy to compare different options and their prices. Have used B&H for electronics shipped to Australia before, and will most likely again at some point

Highest possible customer service efficiency standards – From navigating the online store, through to product ordering, payment, dispatch, parcel tracking and delivery were pleasing customer service experiences for me. I am proud to claim I'm a B&H Photo Video repeat customer, and will place further orders in the future, as my budget allows. The delivery time window of four to seven business days was… Read more

spot on, and I appreciated the facility of adding alternative delivery addresses.

All items were professionally and competently packed, arriving in the best possible order and condition; felt like I had picked the items myself from the NYC store!

I was very happy with the condition and quality of the products.

My only quibble is there is no facility to delay shipping, whilst this may at first glance seem like an unusual request, if I'm out on the road I could optimize the delivery window to fall one to three weeks after placing the order, to guarantee I can personally take delivery for the parcel.

Excellent service, fast delivery and great product range – I have had quite a bit of experience buying camera-related accessories over many years. Normally I prefer to support local/Australian businesses but really I would have to say that they cannot compete with B&H. Having ordered quite a few things recently, the product range, stock and delivery time are all superior from B&H, and usually it is… Read more

cheaper or a very similar price. Unlike the local camera shops, the website accurately reflects the stock levels and when you need to ask a question about items not in stock, you get a straight answer. Most products, even expensive high-end and specialized items, actually are in stock. They also have a great website which makes it easy to find what you want, with helpful reviews and detailed product information. Finally, when you need to order from a trustworthy source for items where there is a high risk of counterfeit junk (e.g. particularly memory cards and batteries), they would be my #1 recommendation.

Order processing times are also incredibly quick for in-stock items. My last order was placed on a Friday evening in Australia and arrived by 9.30am on Monday morning - extraordinary I know but I am not aware of any business in Australia which could deliver in that timeframe with the weekend. I realise that it wasn't a guaranteed timeframe, but it shows what's possible, and how the local shops need to lift their game. Admittedly I paid $20 US for DHL Express shipping, which was maybe $10 more than ordering locally, but the items I ordered were items not stocked by local retailers anyway. For comparison I ordered something else which was "in-stock" the same evening from a major local retailer in the same city, and it hasn't even been shipped as of Tuesday evening. When I need something in a hurry next time, I know who I'll be ordering from.

The best photographic shopping experience – B&H have the most user friendly website with the most complete product selection available anywhere in the world. So many online retailers could learn a thing or two about how to run a successful online store from them - little things like save for later in the shopping cart and the option of fast pre-paying duties and taxes in the checkout show… Read more

that they have customer satisfaction as a top priority. Additionally, they have what must be one of the fastest shipping times of any retailer(I'm in Australia) even during this unfortunate pandemic. Their prices are so competitive that it is often cheaper for me to purchase items like memory cards from them than to buy them from stores in Australia. Their quality rating for used items is very accurate and often conservative - items I have bought at an 8 rating have turned out to be almost flawless! If you do have a concern or enquiry, their staff are always most helpful in answering any questions. I have bought many products from them over the years and will happily continue to do so in the future.

Easy to order with freight options. Only issue is orders under the limit ie should be tax and duty free coming into to Australia are still being charged GST despite being under the AUD$800 threshold.

fantastic sevice and we receive the goods on time. The wedsite acutally displayed what we wanted. Show details

The best, when only the best will do. Always available, always best prices. Show details

Australian State address bug in checkout screen – It was REALLY annoying trying to set my address. The state box was limiting itself to just 2 characters. Australian states are 3 characters. The drop down list was correct. Limiting to just two characters made the address in the PAYPAL account different. I tried several times to try to fix but couldn't.

Big store lacks the personal touch — just a big warehouse shipping machine – Refused to price match same product. Refused to check batch number of product before shipping out to ensure it wasn't from a known faulty batch. Show details

They will cancel your order with no reason and don't have the customer service to even explain why - TWICE! – On two separate occasions within the course of 2 weeks, I was fortunate enough to successfully order a highly sought after gaming monitor for a birthday present. Both times, my order was unceremoniously cancelled. After I ordered the second one, I even sent them an email and asked them to contact me if they had concerns with my order (Order… Read more

#1105242022) as the first cancellation was "marked as fraud by our verification team". Even with my direct contact information and assurance that I was a real person, they cancelled my second order also. I sent their customer service people a note about the first cancellation and got no response. I didn't even bother the second time. I see they have incredible reviews here, maybe they're paying for them because my experience couldn't have been worse. I got two order confirmations - one was cancelled after 40 minutes, the second (Order #1105304667) was cancelled 9 days later as they were closed for Passover. I'll stick to newegg and Amazon for this purchase going forward and have removed B&H from my searches. Unbelievable.

Reliable and Excellent – Excellent excellent excellent, website easy to navigate, product top class, delivery to the other side of the world perfect. What a great service, always, so appreciative of you, all at B&H.

an awesome experience time and again – Legendary suppliers of all things photographic, excellent shipping turnaround even to Western Australia. The website is actually easy to navigate and often there are helpful suggestions when you are looking for an item.

Love B&H – I was looking for a number of items and they were pretty easy to find. Definitely spoiled for choice compared to what I can get locally in Australia.

Great products & service – Great products & service. Easy to transact on the website. Excellent

An easy ordering! – Clean and simple ordering website, even though I am overseas.

More concise info is always welcome – Always a good experience with lots of necessary product information. Sometimes there's slight inconsistency in information between different-sized products from the same maker so you'll see the product weight for one product and then the next size will only have the package weight. More videos are good as well, esp if you're buying online.

You dont know what you dont know – Best website on the internet to search all accessories for your big ticket items that you dont know about. Just type in your camera and see what B&H suggests! Show details

Quick and easy and affordable – good choice and pricing, quick and easy, search function very accurate.

New cases for me – Always a smooth transaction with B&H. The daily specials are always on point.

Fast shopping experience – Fast to find products and quick, easy checkout, and quality products. Show details

Easy peasy!!! – the website is quick and easy to use for purchases. Thanks!

Love B&H Photo – Love B&H Photo. They help keep Australian retailers honest as well as stocking a huge range of audio video equipment. Show details

Purchase review – Always the benchmark for online purchases in my experience with many years dealing with B&H. If they could get a better delivery partner in Australia it would be perfect. Show details