Bay Leather Republic NSW, Artarmon

Sofa grand lodge – I bought two sofas from Bay leather spending over $4500. We thought we would spend a bit more and expected a quality product. Within a year the leather had faded so much they were only fit for the rubbish dump. Scratch marks have also appeared despite not having heavy use as they are in our formal lounge area. I called customer service and… Read more

apparently you can’t have their leather sofas near sunlight which is in the small print once you have already bought the product. Why would they produce sofas that can’t be near sunlight and sell them in Australia where it’s sunny most of the time? The sales people need to tell you this before you purchase. I had to place one of the sofas by the window there is nowhere else for it to go. I have had another much cheaper leather sofa from ikea for 14 years and it’s still going strong despite heavy everyday use in our main living area and not faded at all. Don’t waste your money with this company.

Terrible service. Delivered damaged/used stock. Did not return my calls and wont replace item at sto – Bought a 3 piece lounge and 6 dining chairs. Only 2 pieces of the lounge set arrived. The 3rd piece was delivered to the wrong address. 2 of the 6 chairs delivered were floor stock (not brand new) with scratches. The 3rd chair was the wrong colour. So had to send 3 chairs back. Over the next 10 days, I called customer service every work day… Read more

and never got a response. Took ages to arrange redelivery. Incredibly unprofessional.

Eventually got the missing lounge chair, but it had obviously been used. Of the 3 dining chairs they replaced, one was damaged floor stock again! Wife says too much hassle to get the last dining chair replaced. Bay Leather wont let us swap at a store for a new chair. Delivery drivers says this sort of thing happens all the time.

Very frustrated. Will never deal with them again. Recommend avoid at all costs.

HORRIBLE EXPERIENCE with BAY LEATHER REPUBLIC ARTARMON! Very Disappointed!! – We bought a bunch of items in August 2016 including an Italian made sofa set and Ottoman, a chaise lounge and coffee and side tables, all of which were expected to be delivered in batches starting September 1st week. On our first delivery, there was a further 6 weeks delay, which we put up with without cancelling the order, despite the fact that a… Read more

firm delivery date was our precondition of purchase at the store and the store said they were very confident of their delivery cycle, only to cut a sorry figure at the end of it and blaming it on supply chain mismanagement. We thought it to be a one time issue, only to experience the exact same reason and exact same issue again with the recent delivery of the Ottoman which was also ordered in August and was to be delivered in 4 months - they now say will take 5 months. Funnily enough, consumers should know that they charge a cancellation fees on orders delayed by them or the customers have to just put up with their timelines - whatever they are!! Excellent way to make long time customers, Congratulations Bay Leather, you have lost yet another customer!! Certainly sets a new standard in customer service!!

delivery of goods and helping customer check items – Furniture arrived carried in alittle difficult access but the delivery guys did a good job, however we were left to unpack and check the items as the delivery men left straight away, 2 ute full of cardboatd and plastic to dispose off. I called the store to let them know and asked what happens with single or older people who havnt the capability to get rid of packing let alone lift the items to unpack? No reply as yet from feedback to mgr  Show details

BLR Artarmon – We spent many days/weeks looking for lounges and finally decided to purchase 2 x 3 seaters from BLR Artarmon - The assistance and service provided by Anthony was awesome, provided all the answers to many questions with great advice and not only did the delivery arrive early but unpacked and took rubbish away. Can not fault any of the quality and we have since been back to BLR Artarmon to purchase additional furniture - thanks Anthony  Show details

Never Ever Buy Bay leather Republic!!! – We bought Two Grand Lodge Sofas 3 & 2 seater..from Bay Leather Artarmon, only one sofa arrived the day it was delivered I noticed oil marks ,scratches and patches in the leather . I called the store & they said to fill in an online complaint form . Two wks later they sent a leather Dr. To assess. He said the two holes that had been patched up… Read more

were , Were the cows Horns had been so it was a natural fault!!! As were scratch marks , & there was nothing he could do, & just left! No Service at all! When I contacted customer service again they were rude and extremely unhelpful, And refused to do anything about it.I got the impression this happens a lot. I remindied them this was a Brand New three seater sofa plus a two half seater sofa which had been delivered two wks later. Stitching didn't match & cushion s were overfilled . They look like we had purchased them from two different stores!!

Store and Customer Service were rude & unhelpful . I Spent over $5000 Dollars on these sofas & will have to replace them as soon as I can save up again. They have caused lots of tears in this household!! Be Warned , lots of unhappy people here. HONESTLY CHEAP CRAP !!!!

Still waiting – Paid deposit on new lounge on the 13 march 2014 told 11 to 13 weeks now told 16 weeks what a disgrace Was told I would recieve it on many ocassions on the 17/ 19 June including a call to day to say it's still on track only to be told at 16.30 today that it another 2/3 week delay asked for full refund told not going to happen and they are well in… Read more

there rights to extend the delivery date, and that they were just giving me a courtesy call Nothing Everything