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BCF

Reviews

(50)
(11)
(6)
(15)
(122)
  • Product Quality
    3.6 (23)
  • Return Claim MadeYes (3) · No (29)
  • Shipping
    2.5 (6)
  • Customer Service
    3.6 (16)

Reviewer Photos & Videos

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Ozi

OziSydney, NSW

  • 2 reviews

Our go to tackle shop

published

BCF is our go to tackle shop. They have most things we need and have specials where you can grab a bargain. If you are after camping gear they have plenty as well.

Customer Service
Product Quality
Return Claim MadeNo
Michelle T.

Michelle T.Tasmania

  • 3 reviews

Excellent Service & Products

published

Large range of items and when there was an item not in stock. Staff member called another store and had it delivered for the following day for collection! Friendly staff and provide honest reviews of products, so you don't feel like you're being 'lied to'.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunglasses
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Brett

BrettSouthwest, VIC

  • 4 reviews

BCFing scammed in Geelong

published

BCFing website has Shimano TiAgra leader for $5.94, fins leader for $1.54, so I go to Corio Vic 3214 store and get 6 spools and it comes to $19. I give him a $20 note and he says now sorry it's $120+! He scans again and its $19, then it's $120+ again. He calls lady over and she says my phone's lying! But it was $19 on the BCFing register. Then she says I'm lying, trying to scam her! I go home angry and check the BCFing website again and it says TiAgra $5.94! So I plan to go back to the store and sought this out! Who's scamming who? All this happened at Corio Geelong store on 25/01/2020 at about 4 pm, and yes I gave him my BCFing club number! So is BCF club a BCFing scam?

Customer Service
Product Quality
Store LocationCorio Vic 3214
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Tony No Batteries

Tony No BatteriesSouth East Queensland, QLD

They don't match prices !!!

published

I asked BCF via online enquiry if they would price match on two marine batteries, as they are between $30 and $80 more expensive than their competitors.
They replied and said that they would if I could send them links to the other websites.
I sent them links for the first four that came on google.
After that, they stopped replying, even though I followed them up ( politely ) two more times.
Do not believe for a second that they price match.

Return Claim MadeNo
Sofia

SofiaSydney, NSW

  • 7 reviews
  • 2 likes

Excellent Service online & in store

published

I placed my order at 7.50am. I made an error, called their customer service line which opens from 730am. They were so helpful. They fixed my order. Exactly 2 hrs later i received a text advising me my package is ready for collection. I chose Wetherill Park store.
They were so professional, polite and had everything ready for me.
My order was correct.
I've had the best experience dealing with BCF, this was the first time i ever purchased anything and wont be the last.
They're so organised and professionals.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWetherill park
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Matt Baxter

Matt BaxterGoulburn Valley, VIC

  • 5 reviews

Knowledgeable staff

published

I found the staff very helpful when I was looking for lures, they helped me and gave me useful tips to use next time I’m fishing, there range is huge

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShepparton
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John Menhennett

John MenhennettPerth, WA

  • 4 reviews

Great customer service

published

Just moved home to the Belmont area and dropped into the local BCF to grab a few gifts and was pleasantly surprised by the sales assist Judy who was extremely helpful. I ended up walking out with some great gifts and look forward to going there again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont WA
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toasty

toastyMetropolitan Adelaide, SA

  • 2 reviews

Great product better service

published

Thank you for making Christmas shopping easy. We purchased a kayak for our daughter for Christmas. Pick up was a breeze, the product is amazing. We've used it daily since Christmas day. Our daughter loves it

Update: Easy breezy shopping

We bought a junior kayak for our daughter for Christmas, chose pick up as we don't live far. Service was amazing, pick up hassle free. Our daughter loves it!. The quality is incredible. Thank you for making Christmas wishes come true at a great price

Product Quality
Return Claim MadeNo
Susan Peatfield

Susan PeatfieldSouth East Queensland, QLD

  • 2 reviews

Late delivery of gift card

published

I ordered a gift card in good time ahead of an early family Xmas gathering on 15 Dec, allowing three days spare) and paying for Express Post. The card did not arrive in the time promised and when I lodged an email on their tracking website there was no reply. When I finally rang I was told there had been a lot of problems since BCF outsourced sale of online gift cards. The card arrived very late and went to the post office not my address.
I would not use this company again.

Shipping
Return Claim MadeNo
3 comments
BCF
Customer CareBCF
Susan Peatfield
Susan Peatfield
BCF
Customer CareBCF
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Grumpy

GrumpyAustralian Capital Territory

Appalling response to erroneous fishing reel delivery

published

I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.

2 comments
BCF
Customer CareBCF
Grumpy
Grumpy

I have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.

Peter S

Peter SMetropolitan Adelaide, SA

  • 2 reviews

Difficult website to negotiate.One of the worst websites for on line shopping.

published

One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?

Return Claim MadeNo

No courtesy for faulty product

published

An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.

Return Claim MadeNo
Store LocationIpswich Riverlink
Gary K

Gary KMetropolitan Adelaide, SA

  • 2 reviews

Great CX

published

Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRichmond SA
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Troy W.

Troy W.

  • 3 reviews

Great specials

published

Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.

Return Claim MadeNo
Peter

PeterGippsland, VIC

Dometic 43 litre ice box

published

Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up , no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there , easy fast good service worth the drive, BCF waste of time

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTraralgon
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Spreadkindness

SpreadkindnessSouth East Queensland, QLD

Excellent Service

published

The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBCF Virginia QLD
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Les H.

Les H.Perth, WA

  • 3 reviews

Pretty poor response

published

I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.

Return Claim MadeNo
angry

angryPerth, WA

  • 11 reviews

Click and Collect Joke

published
Product Quality
Return Claim MadeNo

19.95 tent essential

published

This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoarlunga
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Bhod

BhodFar North Queensland, QLD

DISSAPOINTING

published

Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.

Product Quality
Return Claim MadeNo
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Questions & Answers

Lynette L.

Lynette L.asked

Online Store

Carbon monoxide monitor

No answers
Nauti bouy

Nauti bouyasked

BCF

I purchased a Garmin gps chart plotter on line in last weekends big sale and now 4 days latter I get a call saying it’s not available . The rep said I could have a shop display model without the box but I am uncomfortable with this as it’s not what I paid eight hundred bucks for . The rep is ringing around to try and find me a new one however he hasn’t called back . If he can’t get one what are my options? Should I try and get a refund or maybe an upgrade ?

1 answer
angry
angry

Get a refund and go elsewhere.

Chef Bruz

Chef Bruzasked

BCF

BCF price matched a gas refill with Anaconda last time I went in there and the next time I went in they stated that gas refills were exempt from their price matching policies and they would only price match "in the area". As if LPG isn't enough of a ripoff as it is. In NZ you CAN legally fill your gas bottle at the service station. Here in Aus were being bent over by companies all the time.... I argued that the nearest BCF was doing the refills for 25% less, but they still charged more... I hate it when customer loyalty programms don't provide a benefit. no club discount on Gas refills, but they still ask for your BCF card... I have NEVER received a benefit from the BCF card.... Nor have I recieved a discount at Rivers, for that matter...

No answers

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