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BCF

See the Best Sports & Recreation Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
44
4 star
11
3 star
6
2 star
15
1 star
119

Grumpy

GrumpyAustralian Capital Territory

Appalling response to erroneous fishing reel delivery

published

I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.

2 comments
BCF
Customer CareBCF
Grumpy
Grumpy

I have talked to Nahada and being helped with the issue. Hopefully Ill receive the SLX DC 151 HG soon.


Peter S

Peter SMetropolitan Adelaide, SA

  • 2 reviews

Difficult website to negotiate.One of the worst websites for on line shopping.

published

One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?

Return Claim MadeNo

No courtesy for faulty product

published

An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.

Return Claim MadeNo
Store LocationIpswich Riverlink
Gary K

Gary KMetropolitan Adelaide, SA

  • 2 reviews

Great CX

published

Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationRichmond SA
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Troy W.

Troy W.

  • 3 reviews

Great specials

published

Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.

Return Claim MadeNo

Peter

PeterGippsland, VIC

Dometic 43 litre ice box

published

Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up , no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there , easy fast good service worth the drive, BCF waste of time

Product Quality
Customer Service
Return Claim MadeNo
Store LocationTraralgon
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Spreadkindness

SpreadkindnessSouth East Queensland, QLD

Excellent Service

published

The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationBCF Virginia QLD
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Les H.

Les H.Perth, WA

  • 2 reviews

Pretty poor response

published

I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.

Return Claim MadeNo
angry

angryPerth, WA

  • 9 reviews

Click and Collect Joke

published
Product Quality
Return Claim MadeNo

19.95 tent essential

published

This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well

Product Quality
Customer Service
Return Claim MadeNo
Store LocationNoarlunga
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Bhod

BhodFar North Queensland, QLD

DISSAPOINTING

published

Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.

Product Quality
Return Claim MadeNo

Angandcol

AngandcolHunter Region, NSW

  • 4 reviews
  • 8 likes

Poor service

published

Need gas refilled three shops in street refill for $19.99 so does BCF Taree. Forster store refused to price match even though we purchased a new bottle from them! Went next door and filled l our bottles.

Customer Service
Return Claim MadeNo
Store LocationForster nsw

Ewen S.

Ewen S.South East Queensland, QLD

Always freindly

published

BCF Maroochydore have the best staff of any shop. They are always smiling and more then happy to help me out. They call over the staff member that actually fishing your desired species and region (Saratoga, in fresh water, flatheads from kayaks) it's great. Plus returns are taken with a happy face and normally no questions asked. My go to.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMaroochydore
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Andrew M.

Andrew M.Greater Melbourne (Metropolitan), VIC

One order, multiple deliveries stuck at warehouse

published

I ordered some fishing gear a week in advance from BCF. Each item was sent individually and two of those held at the StarTrack warehouse. Anaconda for me now on!

Product Quality
Return Claim MadeNo
Clive B.

Clive B.North-West & West coast, TAS

  • 3 reviews

Great light's

published

Bought 9 inch XTM driving light's online they turned up today and I fitted them to my Discovery, great light's and great value really happy with them bought them to replace a light bar and I'm glad I did, online store very easy to use and delivery was super quick will shop again.

Product Quality
Shipping
Return Claim MadeNo
Cass S.

Cass S.

  • 9 reviews
  • 1 like

Great Service

published

Easy to use and order from the website. Postage was quick. I bought the Wanderer Kanga Single Swag and am very happy with the quality. Would definitely recommend this store.

Product Quality
Shipping
Return Claim MadeNo

BCF refund policy is a crock don’t be caught out.

published
Product Quality
Customer Service
Return Claim MadeYes
Store LocationFyshwick
See all answers

David R.

David R.Canberra 2600, ACT

  • 5 reviews
  • 1 like

Excellent service, wide product range, good prices

published
Product Quality
Customer Service
Store LocationBCF Belconnen

Sydney

SydneySydney

  • 13 reviews
  • 6 likes

Expert after service and satisfaction

published

I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationTuggerah
See all answers

Tony J.

Tony J.Greater Melbourne (Outer), VIC

Poor service

published

Went in to buy a rod it wasn't on the shelves went to the counter they said it was still out the back in boxes, went back a week later they still hadn't unpacked them. Ask them to call me when they had and another week later no call I think they are the new Telstra.

Customer Service
Return Claim MadeNo
Store LocationBairnsdale

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Questions & Answers

Lynette L.

Lynette L.asked

Carbon monoxide monitor

No answers

Nauti bouy

Nauti bouyasked

I purchased a Garmin gps chart plotter on line in last weekends big sale and now 4 days latter I get a call saying it’s not available . The rep said I could have a shop display model without the box but I am uncomfortable with this as it’s not what I paid eight hundred bucks for . The rep is ringing around to try and find me a new one however he hasn’t called back . If he can’t get one what are my options? Should I try and get a refund or maybe an upgrade ?

1 answer
angry
angry

Get a refund and go elsewhere.


Chef Bruz

Chef Bruzasked

BCF price matched a gas refill with Anaconda last time I went in there and the next time I went in they stated that gas refills were exempt from their price matching policies and they would only price match "in the area". As if LPG isn't enough of a ripoff as it is. In NZ you CAN legally fill your gas bottle at the service station. Here in Aus were being bent over by companies all the time.... I argued that the nearest BCF was doing the refills for 25% less, but they still charged more... I hate it when customer loyalty programms don't provide a benefit. no club discount on Gas refills, but they still ask for your BCF card... I have NEVER received a benefit from the BCF card.... Nor have I recieved a discount at Rivers, for that matter...

No answers

Get an answer from our members and BCF representatives

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