Appalling response to erroneous fishing reel delivery
I have placed an order for a left hand wind baitcaster reel and was sent a right hand wind version. After contacting BCF, their customer care centre replied in email that a correct order was resent. Fearing for a double does of the mistake (not by me) I called their service line to say I will return the wrong reel to a physical store after I received the correct reel. A week later I still haven't seen the reel so I called the service line to check the progress and to my disappointment I heard that it wouldn't be sent until BCF received the right hand wind baitcaster. All this could be avoided only if BCF runs their mail order in a precise manner. I am still in this protracted mess and hope to receive my correct order.
Difficult website to negotiate.One of the worst websites for on line shopping.
One of the worst websites for on line shopping. No information provided about what is still available especially on sales and packages. Slow and cumbersome search capability. Keeps referring to branch store stocks so it a true on-line shopping store or just a click and collect?
No courtesy for faulty product
An extremely hot day out of necessity, bought auto blow up bed from bcf. Found it faulty and leaking once home . I have lung fibrosis requiring oxygen, and did not have any other bed to sleep on. Rang them and asked for their courtesy of bringing another to my home nearby to swap over on their way somewhere. I was given a flat out "no" regardless of extenuating circumstances. Thanks for nothing. Will drag it back to store to get a refund and not buy any further product.
- Physical store
- Verified customer
Bought 2 camping chairs as part of their Black Friday sale Click & Collect as it worked out cheaper that way whilst actually in the store & had up to 4 staff attending to me & checking their Portal to see when the order came through. Done and dusted in 10 mins & walked out with some camping chairs at a great price - very good customer service
Knife is excellent quality for the price. The staff were non intrusive and helpfull the store is large, clean and parking is free and plentiful. Greet shopping experience. Large range.
Dometic 43 litre ice box
Out of stock during member discount promotion ordered on tobe in on a wednsday nor arrived told dont know when will turn up , no interest in ringing warehouse for delivery date .couldnt be bothered with the crap chat from staff at the Traralgon victoria store went to Anaconda same price in stock and bought other gear whilst there , easy fast good service worth the drive, BCF waste of time
The staff at BCF Virginia went above and beyond for me recently after I was originally disappointed by the actions of another BCF store. They contacted many BCF stores to locate a particular item for me to save me driving all over town.
Pretty poor response
I was interested in a solar panel which is sold instore and online. The product decription didn't include the dimensions of the panel so I sent an email requesting that information. I got a response saying and I quote "For the best answer to your enquiry, we recommend you discuss this with the team at your local store." So if I want more information about a product being sold online I need to visit a store. Your kidding me aren't you.
Click and Collect Joke
I tried to order some solar kits and batteries yesterday online to collect from local store. I tried eight times with two different credit cards and was declined every time. I received this email back after complaining saying to contact my bank. keep in mind that both credit cards are fine and I made other transactions the same day online with other businesses.
Thank you for your email, we apologise for the experience you have had.
According to our systems, all eight of your orders have been unsuccessful; we have sent a notification to your bank to advise the funds have not been accepted.
We suggest contacting your bank in regards to why your cards may not have been accepted online.
19.95 tent essential
This tent is brilliant for a ball pit for out side and in, protects from the sun, granddaughter loves it and sturdy unlike ball pits you buy, can zip balls inside as well
Brought a 10L esky for $79 & returned within 48 hours.
Was able to go elsewhere and buy a 42L for $49.
Although the refund was easy, the Cairns store was dirty & unorganised..
Will not be going back to a BCF after this experience.
Need gas refilled three shops in street refill for $19.99 so does BCF Taree. Forster store refused to price match even though we purchased a new bottle from them! Went next door and filled l our bottles.
BCF Maroochydore have the best staff of any shop. They are always smiling and more then happy to help me out. They call over the staff member that actually fishing your desired species and region (Saratoga, in fresh water, flatheads from kayaks) it's great. Plus returns are taken with a happy face and normally no questions asked. My go to.
One order, multiple deliveries stuck at warehouse
I ordered some fishing gear a week in advance from BCF. Each item was sent individually and two of those held at the StarTrack warehouse. Anaconda for me now on!
Bought 9 inch XTM driving light's online they turned up today and I fitted them to my Discovery, great light's and great value really happy with them bought them to replace a light bar and I'm glad I did, online store very easy to use and delivery was super quick will shop again.
- Online Store
- Verified customer
Easy to use and order from the website. Postage was quick. I bought the Wanderer Kanga Single Swag and am very happy with the quality. Would definitely recommend this store.
BCF refund policy is a crock don’t be caught out.
Having been a BCF club member for more than 15 years and having spent thousands of dollars in the store. I was extremely upset when having to return an item that was not what I needed the item was returned within a few days of purchase. At the time of return the staff seemed to be unaware of how to complete this refund, I the customer was not made aware of any BCF policy at the time that related to funds spent and electronically refunded to my card not being processed by BCF,s banking institution for a minimum of 2 days and a maximum of 5 days....In fact the staff did not process this refund at the time of return. I left the shop quite bewildered and confused at the lack of information given to me other than it would go back on to my account. This did not occur and I found myself having to contact the store a number of days later, again my initial contact was with a staff member who did not have the knowledgeable or assumed training to assist. He said he would speak to his manager and get them to assist and have them call me back. I received a call back from the staff member who had informed me that his manager would call back, stating that his manager was to busy and was unsure themselves on how to complete the required monetary refund and that they would leave a message for the weekday manager to call me back to assist, again the manager did not call and I found myself having to contact the store to speak to the manager. Developing theme of inability to assist customers, as I’m sure that I am not alone. The weekday manager said that the easiest way to fix the problem was to come into the store which I did. Now having ensured and confirmed that the refund is supposed to go through immediately with my banking institution was expecting funds to appear with a few hours at the most. I was prepared to spend some of the refunded funds in the BCF store but the refunded amount was not in my account, I was then told that it’s there bank one of the big 4 that doesn’t release the funds for between 2-5 days and that there was nothing that they could do, the store manager was not prepared to talk to there accounts department. And basically implied that,that’s just how it is and that I would need to suck it up. This experience has really soured my desire to ever return to a BCF store ever again, and Inwill now shop at Annaconda who actually provide their club members with real discounts and offers. Kmart,Big W, supply much the same fishing gear and have caping gear that it considerably cheaper than what BCF offer to there club memebers. The only thing that BCF offer myself as the customer is a whole lot of spam emails, poor I store customer service from staff who don’t actually know what there talking about in relation to products sold and will attempt to push certain brands of items which are not of interest or are considerably more expensive.
Excellent service, wide product range, good prices
I have been to BCF Belconnen many times, and have always been impressed by the friendly service and range of products.
Over 12 months ago, I bought a Hema HX1 off-road navigator, and had a problem with the power connector shortly after. BCF quickly arranged for a brand new replacement.
I then used the navigator on an extended 4wd holiday in northern Australia. It worked perfectly for whole time I was away. At the end of the holiday, after driving extended distances on some really rough dirt roads, I had the same problem with navigator. I took ...
Expert after service and satisfaction
I had some problems totally sorted by the Manager @ Tuggerah BCF on tent choice. Given the chance, he'll go above and beyond to ensure your camping needs are met, explained and exceeded.
Went in to buy a rod it wasn't on the shelves went to the counter they said it was still out the back in boxes, went back a week later they still hadn't unpacked them. Ask them to call me when they had and another week later no call I think they are the new Telstra.
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Questions & Answers
I purchased a Garmin gps chart plotter on line in last weekends big sale and now 4 days latter I get a call saying it’s not available . The rep said I could have a shop display model without the box but I am uncomfortable with this as it’s not what I paid eight hundred bucks for . The rep is ringing around to try and find me a new one however he hasn’t called back . If he can’t get one what are my options? Should I try and get a refund or maybe an upgrade ?
BCF price matched a gas refill with Anaconda last time I went in there and the next time I went in they stated that gas refills were exempt from their price matching policies and they would only price match "in the area". As if LPG isn't enough of a ripoff as it is. In NZ you CAN legally fill your gas bottle at the service station. Here in Aus were being bent over by companies all the time.... I argued that the nearest BCF was doing the refills for 25% less, but they still charged more... I hate it when customer loyalty programms don't provide a benefit. no club discount on Gas refills, but they still ask for your BCF card... I have NEVER received a benefit from the BCF card.... Nor have I recieved a discount at Rivers, for that matter...
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