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BCF

Reviews

2.2

217 reviews
5
(52)
4
(11)
3
(6)
2
(15)
1
(133)
  • Product Quality
    3.3 (30)
  • Return Claim MadeYes (3) · No (42)
  • Shipping
    1.9 (10)
  • Customer Service
    3.5 (20)
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Ian S.

Ian S.Richmond-Tweed, NSW

  • 4 reviews
  • 1 like

Beware Coffs Harbour

published

Spoke to assistant store manager about spend $150 and save $30, was told had to be a order line for that deal, so I emptied my trolley and did online order in store, then had to wait 1hr 45mins for staff to process order. Commonsense should prevail when customers have all the goods ready on go, rather than blunt rudeness. Lucky Acaconda and Road Tech Marine are now Coffs Harbour both offering customer service.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCoffs Harbour
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Nocky

NockySouth West, WA

  • 30 reviews
  • 13 likes

My second disaster with BCF online

published

My kids bought me a fishing reel for Father’s Day online (my own had ceased) and it actually arrived in good time, i opened it to set up on the day i was going fishing to find the security device still attached so completely useless and my nearest store 100km round trip away, I contacted BCF online by email and 3 days later i get a reply saying that they are extremely busy and will answer my query within 5 days? Hopeless they don’t even check the goods before posting

Return Claim MadeNo
Darren Basham

Darren BashamMurray Region, NSW

Very slow delivery

published

I ordered a tent so we could ģo camping for father's day weekend expected date was Tuesday 1st so I was happy with that. Gave me lots of time, today is friday 4th and no tent so I ring toll with my tracking number only to be told the tent is still in Sydney I paid $90 postage only to be left tent less for the weekend.
The fwd supper centre delivers with in 2 days of your purchase date so will be sticking with them from now on very unhappy with this outcome.

Shipping
Return Claim MadeNo
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Shane

ShanePerth, WA

  • 9 reviews
  • 3 likes

BCF Gift Card. Instant Delivery. Personalised & Thoughtful. - BEWARE !!!

published
Return Claim MadeNo
Pockets

PocketsSydney

No customer service

published

Item arrived damaged. I emailed them to inform them and never had a reply. Followed up with second contact, still without any reply. It’s as if there’s nobody reading emails there.

Product Quality
Shipping
Return Claim MadeNo

Still Waiting

published

My kids bought me an online gift card in April. I hadn’t seen the email after 1 month so I took the confirmation receipt to my local store. They recommended in contact the egift card hotline. 3 times I waited over an hour for someone to pick up but never got the chance to speak to anyone. Have now sent various emails with 2 responses but here we are in July and still no gift card?
Feels like we’ve been scammed but all emails look like they come from BCF??

Return Claim MadeNo
Tony S.

Tony S.Far North Queensland, QLD

My swag lasted two days

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationCairns queensland
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Carmel A.

Carmel A.Central Queensland, QLD

No stock again

published

Once again BCF have a 24 hour sale and once again this Mackay store has no stock... Happens all the time. I’m done with wasting my time going to BCF in Mackay. Very Very poorly run store

Return Claim MadeNo
Adrian

Adrian

  • 2 reviews
  • 1 like

Poor, very poor

published
Product Quality
Shipping
Return Claim MadeNo
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Brett Syd

Brett Syd

  • 6 reviews
  • 1 like

Good Value LED Light Bars

published

Purchased XTM LED lightbar for four wheel drive. Good value during EOFY sale. Big discount. Good quality. Was east to install on Pathfinder bull bar (took 30 minutes). Have used multiple times and provides excellent light

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCaringbah
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Jayson

JaysonPerth

  • 2 reviews

Taylors Beach, Manager Greg took time to help with boating information

published

Greg, manager, was very helpful and knowledgeable with regards to restrictions boating info and the local area in general. He also helped us with new crab pots and squid jigs

Customer Service
Product Quality
Return Claim MadeNo
Store LocationTaylor’s Beach BCF
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Carlo

Carlo

  • 6 reviews

Order processed before they realised they had no stock

published

I ordered some wipes and order was processed easily enough but two hours after order the local store called and explained the stock didn’t exist and my order would need to be refunded. That was acceptable for the store and myself.
Problem is when I posted this feedback on the BCF website the moderators declined the post.
Simply wanted to provide feedback as feedback is a gift and helps refine processes.

Return Claim MadeNo
Rod

RodGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 4 likes

Gift card wait

published

Beware of gift cards
I bought a gift card online for a mates 50 th the day of his birthday
I was thinking it would come directly through in email form
After they accept your payment
You get an email stating it’ll come through and may take up until close of next business day
I purchased this on Easter Saturday so am I to wait until Tuesday
Money is out of my account

Won’t be doing this again

Product Quality
Shipping
Return Claim MadeNo
Ozi

OziSydney, NSW

  • 2 reviews

Our go to tackle shop

published

BCF is our go to tackle shop. They have most things we need and have specials where you can grab a bargain. If you are after camping gear they have plenty as well.

Customer Service
Product Quality
Return Claim MadeNo
Michelle T.

Michelle T.Tasmania

  • 3 reviews
  • 1 like

Excellent Service & Products

published

Large range of items and when there was an item not in stock. Staff member called another store and had it delivered for the following day for collection! Friendly staff and provide honest reviews of products, so you don't feel like you're being 'lied to'.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationSunglasses
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Brett

BrettSouthwest, VIC

  • 4 reviews
  • 1 like

BCFing scammed in Geelong

published

BCFing website has Shimano TiAgra leader for $5.94, fins leader for $1.54, so I go to Corio Vic 3214 store and get 6 spools and it comes to $19. I give him a $20 note and he says now sorry it's $120+! He scans again and its $19, then it's $120+ again. He calls lady over and she says my phone's lying! But it was $19 on the BCFing register. Then she says I'm lying, trying to scam her! I go home angry and check the BCFing website again and it says TiAgra $5.94! So I plan to go back to the store and sought this out! Who's scamming who? All this happened at Corio Geelong store on 25/01/2020 at about 4 pm, and yes I gave him my BCFing club number! So is BCF club a BCFing scam?

Customer Service
Product Quality
Store LocationCorio Vic 3214
Tony No Batteries

Tony No BatteriesSouth East Queensland, QLD

They don't match prices !!!

published

I asked BCF via online enquiry if they would price match on two marine batteries, as they are between $30 and $80 more expensive than their competitors.
They replied and said that they would if I could send them links to the other websites.
I sent them links for the first four that came on google.
After that, they stopped replying, even though I followed them up ( politely ) two more times.
Do not believe for a second that they price match.

Return Claim MadeNo
Sofia

SofiaSydney, NSW

  • 7 reviews
  • 4 likes

Excellent Service online & in store

published

I placed my order at 7.50am. I made an error, called their customer service line which opens from 730am. They were so helpful. They fixed my order. Exactly 2 hrs later i received a text advising me my package is ready for collection. I chose Wetherill Park store.
They were so professional, polite and had everything ready for me.
My order was correct.
I've had the best experience dealing with BCF, this was the first time i ever purchased anything and wont be the last.
They're so organised and professionals.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationWetherill park
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Matt Baxter

Matt BaxterGoulburn Valley, VIC

  • 5 reviews

Knowledgeable staff

published

I found the staff very helpful when I was looking for lures, they helped me and gave me useful tips to use next time I’m fishing, there range is huge

Customer Service
Product Quality
Return Claim MadeNo
Store LocationShepparton
See all answers
John Menhennett

John MenhennettPerth, WA

  • 4 reviews

Great customer service

published

Just moved home to the Belmont area and dropped into the local BCF to grab a few gifts and was pleasantly surprised by the sales assist Judy who was extremely helpful. I ended up walking out with some great gifts and look forward to going there again

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelmont WA
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Questions & Answers

Cesar G

Cesar Gasked

Online Store

Do you have a small fuel filter

No answers
Lynette L.

Lynette L.asked

Online Store

Carbon monoxide monitor

No answers
Nauti bouy

Nauti bouyasked

BCF

I purchased a Garmin gps chart plotter on line in last weekends big sale and now 4 days latter I get a call saying it’s not available . The rep said I could have a shop display model without the box but I am uncomfortable with this as it’s not what I paid eight hundred bucks for . The rep is ringing around to try and find me a new one however he hasn’t called back . If he can’t get one what are my options? Should I try and get a refund or maybe an upgrade ?

1 answer
angry
angry

Get a refund and go elsewhere.

Get an answer from our members and BCF representatives

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