Decathlon

DO NOT TRUST THEIR PROMISES OF EXCHANGE OR REFUND! I have been a Decathlon member for several years, and was encouraged to become a member because I as told by the staff memeber that Decathlon members could exchange purchases within 12 months if not satisfied. However when I attempted to return an item for the first time (a pair of shoes which… Read more

turned out to be too tight when worn for more than five minutes), I was immediately told they could not be exchanged because the tags had been removed. All they would offer me was a buyback of between 5% and 45% of the value, not an exchange. As the choice was to throw the items in the bin, I accepted the offer, but wqs then horrified when the shop assistant voted herself 5 out of 5 on the satisfaction survey that I was supposed tyo be given to fill out. In my opinion, Decathlon does not stand behind the impression they give of wanting satisfied customers, and I was appalled at the dismissive way I was treated.

Do not ever buy online from Decathlon Australia if the item is then to be managed by a third party, in this case Pertemba in the UK. Apart from the speed with which they took funds against my credit card, this has been a disaster from the start. The item has not arrived, no-one will take responsibility, and I keep getting the same message from the… Read more

'Customer Service Team' in the UK to the effect that there is a high volume of deliveries in my area though they cannot actually tell me who is doing the 'delivery': sometimes it is a courier company and sometimes it is the 'local postal service'. It is also apparently not possible to track the item now that it is 'allegedly' in Australia. The Decathlon 'support team' which is reached through a Sydney number provides no support except to send an email to the third party retailer in the UK. Round and round in circles and getting nowhere. For transparency, I have also posted this review on another well-known review site, such is my level of frustration.

I don’t usually leave bad reviews, but this experience needs to be shared. I ordered the LSG SPG-230 Magnetic Spin Bike on 30 Jan 2025 and it arrived faulty. I submitted a return request on 29 March, but the third-party seller (Global Fitness & Leisure) was incredibly difficult to deal with. Despite sending photos and videos, it took nearly two… Read more

months for them to approve the return, well beyond what should’ve been necessary.

I moved apartments and gave them over two weeks’ notice to arrange pickup before my move-out date. They ignored this, scheduled pickup after I’d left, and repeatedly sent couriers to the wrong address, even after I informed them multiple times. The item was finally picked up on 30 April.

On 1 May, I was told the refund would take 2–3 working days. It’s now 5 June and I still haven’t received it. I’ve followed up three times with no response. I had to call Decathlon, who promised to escalate it.

It’s been nearly five months since I placed the order, and I’m still out of pocket. I would caution anyone buying this bike,if there’s a problem, you’ll struggle to get it resolved.

Order of breathe easy snorkel masks Very happy – Wonderful service I heard about these masks thru a friend. Ordered 6 - 2 adults on sale and 3 kids - for me and a friend Got discount on kids masks and free shipping. Ordered online I think from Box Hill Vic on Monday 11/11/24 pm Received notice from when order been sent and picked them up from post office Woori Yallock Thursday 14/11/24… Read more

Amazing !!! For delivery up here. Extremely happy with whole experience. Grand kids will be v happy Lesley.

Pushbike repairs – Great service today. My Pushbike needed some repairs-done on the spot by an amazing young lady, also the other staff lever helped me in the store with my bike. Fixed on the spot-as was minor problem with the brakes & fitted a bike stand for me in 2mins flat. Great staff-great service & I love my Pushbike o got from there also.

Easy & Convenient – Ordered online dartboard for click and collect in Tempe. Easy to purchase online. Fast website with accurate information. Easy checkout and payment process. Gret product

No email - No sale – This day, 15 October 2024, they wanted my email address. No email, so no sale. I walked out and left my items on the counter. Waste of time. So, customers are not always right. Thank heavens for Anaconda, KMart, Target and BFC etc.

Items not actually available on the website, no communication and refunds take 10 days – Purchased shoes. Waited for a while, then got an email from a noreply email saying 'you'll get a refund in 10 business days'. No email, no reason. Go back on the website, the item is listed. Feels like a scam.

Poor experience – Ordered some socks, ridiculous postage of $14.50. Without notification or advising why, they refunded for a pair of socks but not postage. Wouldn't have ordered in this case. Poor and will not use again.

high quality!! – The vast product selection, high-quality items, and excellent customer service made my shopping trip successful. I would definitely recommend this store to anyone looking for quality sports gear. Show reply

No Refund after item return – I ordered a pair of jammers in XL. Order #481269 They sent me a size L. The apologised and said they would send the correct size and a return postage bag for the first pair. The replacement pair arrives and it’s the same XL Size. The apologise again and say it was a warehouse error. But now there are no L sizes available so they offer a refund… Read more

after I return the two incorrect pairs. I send the two pairs back with record for Australia post that they have arrived, but they have not processed my refund. I have followed up with no response via email. I wouldn’t by anything from these guys ever again.

Fast service and delivery – This was my first time ordering from Decathlon and I couldn't ask for better service. I live in a regional area and I received my order in less than a week. I was kept updated with tracking progress and the entire experience has been fantastic, will be buying more things. Show reply

Transparency – I was not sure about the delivery date since the website gave a range of 2 to 5 days, but I received the order after 2 days. I was informed by an e-mail by decathlon team that my delivery was prepared and shipped which gave transparency over the delivery status. Show reply

Seamless Shopping Experience – I recently shopped at Decathlon's online store, and it was awesome! The website was super easy to use, and I found everything I needed for Tennis without any hassle. Checkout was a easy, and my order arrived surprisingly fast with a shipping confirmation received less than 6 hours after I have placed the order! Everything was well-packaged and in… Read more ·  1

good condition.

Overall, I'm really happy with the racquet and tennis bag I have bought.

I'll definitely be shopping there again for all my sports gear needs.

Horrible refund policy for faulty products – I bought a kayak that gets deformed when inflated. Paid 500$ for it. I wanted to return it online but they forced me to go to the store (more money lost, time, transport, etc $). I went to the store and they refused to provide me with a refund, saying it was still "safe" to use it. My question is, who decides that? Is the person in the store… Read more

qualified to state if a faulty product is safe? are they trained to be able to say that? if something happens, is Decathlon responsible for it? I was offered a new one, which I did not want to do because I don't trust this store anymore. It is absurd that I am forced to spend my money with a store that gave me a crap product. Consumer rights are useless when the business has the right to decide what is a "minor" or a Major" issue. Stay away!

This is perfect !! – Legend! The wheels are ace for beginners, and my daughter's been zooming around like a true champ. Plus, the funky colors and designs are a real hit with her mates at the park. Show reply

Fantastic Archery Kit! – The whole family had a great time, including the elderly. It's safe, easy to use, and it's a surefire way to liven up any backyard barbie Show reply

Decathlon cancelled sale with no attempt to make it right – I'm disappointed with Decathlon's service. I ordered a discounted gym rack, only to have the sale cancelled because they had no stock. In the meantime, before they cancelled the sales and after they had taken my money, I purchased weight plates and a bar elsewhere, assuming the rack was secured. Decathlon hasn't committed to honoring the discount… Read more

or even restocking the item, leaving me without a crucial piece of equipment. Communication and reliability have been lacking in this experience. I can't see shopping here again.

Recent bad experience – Very disappointed to leave a bad review, I usually like this store. Decathlon, fix up your act! Recent sale item at the Mascot store gave massive savings on a large tent. I was advised to purchase online, 'there's heaps of them, but we've only got 1 floor stock'. Next day, decathlon online stated 'discount only available instore'. I returned to… Read more

the store to find, after waiting 1 hour for advice, 'floor stock just been sold'. Online still advertised as available, but only in the Melbourne store. And just now, a $25 head torch, sitting behind a $25 sign came up as $40 at checkout. All identical torches on the shelf were $40 at check out, yet there was no $40 sign anywhere in that section, and no $25 head torches available as advertised. I'm starting to think 'deliberate scam'. And also 'filthy thieves'. And it has soured my decathlon experience

Excellent after sales help – I purchased Decathlon NABAIJI Men's Swimming Boxers - 500 Yoko in size M for my son, although his measurements compared to the size chart should have been a good fit, they were way too small. Decathlon staff were very helpful and forwarded another pair in size L. My son is very happy with the larger size. Show 2 replies

Front wheel was not assembled upon arrival – Bike came with front wheel detached, took me a couple hours to research and assemble. Hopefully I have done it correctly and the bike is safe to ride.

Awesome experience – Very pleasant ordering process. I had to call to confirm some delivery details and the phone call was pleasantly and accurately attended to . Show reply

Decathlon Tent- Inflatable Family Camping Tent 4 Person - Air Seconds 4.1 – We purchased the Inflatable Family Camping Tent 4 Person - Air Seconds 4.1 for Christmas holiday. The first day in our camping tent deflated, we suppose to do 8 more days. Please do not buy that tent.

Decathlon supports Russia in its genocide against Ukraine – Decathlon is one of the few companies choosing to operate in Russia and therefore help Russia financially in its genocide against Ukraine. Russia invaded Ukrainian's internationally recognised borders in 2014 and continue to this day, inflicting murder upon its citizens. Help Ukraine by avoiding Decathlon products with your consumer choices.