BCIC

They did a great job and the BBQ is almost as good as new. Show reply

Simon and Brandon did a fantastic bond clean! Friendly. Went over and above for us. When booking through BCIC ask for Simon to do the clean. You won’t be disappointed. Show reply

Great bond cleaning service – I was extremely satisfied with the service! They left the house spotless, paying attention to every detail. The carpet and mattress cleaning were done perfectly. The staff was incredibly kind and super punctual. Highly recommended! Show reply

I had to move out of my 1 bedroom unit very suddenly and I paid for a bond clean, the cleaners were punctual and very thorough, despite the language barrier I was very pleased with how clean my unit was. I noticed that the amount I paid was for a minimum of 3 hours however they got the job done in 1hr and 45mins! Thanks again Show details ·  1

Service Review – Thank you for services when I needed someone to clean it at the last minute you guys were there. You provided the services that I need and you did an amazing job! Well done! Highly recommend! Show reply

Would not recommend BCIC. Communication requires improvement. We contacted them for an end-of-lease clean in our two bedroom apartment. We were quoted $400 for 7hrs labour (Image attached), which was odd but a steal. Upon initial inspection, the cleaner told me he would only require 3hrs for the whole clean, and got to work quickly. As soon as I… Read more

exited the property, I received a call from their supervisor advising me the property would take an additional 4hrs to clean as it was 'dirty and dusty'. They then also informed me we required wall washing, which would be an additional $250. I declined the addition of wall washing, and mentioned the cleaner had told me 3hrs to complete the clean. The supervisor essentially ignored this and just restated that we would need wall washing or they could not offer their 'bond back' guarantee, and that it would take an additional 4 hrs. I again restated that I was quoted 7hrs at $400, and would not like additional wall cleaning. He again said an additional 4hrs, and I could not received the 'bond back guarantee'. This kept continuing with me getting more and more confused before finally giving up and acknowledging the additional 4hrs, but still declining wall washing. At this stage I queried the additional price again, minus the wall wash. I was told the 4hrs would be another $250. By this stage I was worn down enough to say sure, just charge it.

In the end, they only spent 3hrs at the property cleaning, and the additional 4hrs, and the inital 7hrs were never mentioned again. They are not included in the invoice either.

Returning to the property, I was impressed with the initial clean, but after looking closer, I found more and more areas that were not sufficiently cleaned. This included spots on the walls, floors, windows, cupboards, shower, dryer, etc. I then spent several hours recleaning areas myself with limited supplies, as we had packed most away. Our property manager then did a final walkthrough and noted several areas in need of a touch-up, including the oven, dryer, shower, above the mirror, and fan blades (images included). As I'm relatively short, I had not been able to see some of these areas and the significant issues they had. Honestly, they left the property significantly cleaner than they found it, however, it still lacked the finesse required of an end-of-lease clean.

Upon discussing with our property manager, we contacted BCIC for a reclean as aligned with their policy. At this point they affirmed this was possible, and would happen on Wednesday, and they would call back soon to confirm time. Several hours passed, and it turned to 6:30pm and we had still not received any confirmation that they would return to the premise. We passed along our property manager's details and requested they contact him with times. Early this morning he received an SMS saying they would be at the property at midday. They did not contact him or myself until 1:15PM, to inform us they would be rescheduling until the following day. Our property manager then disclosed that this company has previously been blacklisted for bond cleaning at their properties, which we did not know at the time of booking. After three back-and-forth phone calls attempting to organise this reclean, our property manager decided to reach out to another, more reliable company, and subsequently cancelled the reclean with BCIC.

In all, the experience was confusing, frustrating and disappointing. Their cleaning skills leave much to be desired, especially for something as high-stakes as an end-of-lease clean. Despite this, I found their communication to be the most frustrating part. My experience with them flip-flopped between constant daily calls begging me to book, confirm and pay deposit, to the point I considered going elsewhere, and the complete opposite- not returning calls, lack of confidence and certainty and inability to be clear about pricing, additions, and times. I personally would not use them again, and honestly kinda regret booking them in the first place. I wanted so badly for them to be reliable and good, but unfortunately, this was not our experience.

Buyer Beware – Unprofessional, Unethical, and Misleading BCIC’s end-of-lease cleaning is shockingly unprofessional. The apartment was completely vacant, yet the cleaners ignored essential areas like drawers, cupboards, and other key spaces, leaving them either untouched or cleaned to an unacceptable standard. During the scheduled booking, the team… Read more

spent more time complaining on the phone from the balcony than actually cleaning, which feels like a deliberate tactic to pressure customers into paying extra - completely unethical. The refrigerator is a built-in feature, yet BCIC absurdly argued that it made the apartment “furnished.” Excluding cupboards and drawers from an end-of-lease clean is against standard industry practice, and their failure to deliver what was explicitly booked is a clear breach of service. The photos I provided clearly show multiple missed or poorly cleaned areas, and I personally spent over two hours re-cleaning myself — an outcome that is utterly unreasonable given the service I paid for. When I raised my concerns, BCIC offered a $50 gift voucher - insulting, dismissive, and useless. I would never use their services again or recommend them to anyone. With numerous negative reviews online, it is astonishing that BCIC continues to operate with such poor customer service. If you value your time, money, and sanity, buyer beware - avoid this company at all costs.

RESPONSE TO COMPANY REPLY

Let’s be clear - when I called to request an end-of-lease clean, the quote provided over the phone was for a full end-of-lease clean. You cannot tell me that doesn’t include cleaning an in-built fridge - that’s a basic expectation in any proper bond clean.

What’s not mentioned in their response is that there were two cleaners, and one of them spent a considerable amount of time on the balcony calling the company to complain about the job rather than actually cleaning. After they left, I personally spent over two hours cleaning areas that were either ignored or left in an unacceptable state — cupboards, drawers, and surfaces that any reasonable cleaner would have covered in a bond clean.

They also left the air conditioner running when they departed - another sign of carelessness and lack of professionalism.

The worst part, however, was the constant phone calls throughout the day demanding extra money and threatening to pull the job if I didn’t agree. Shameful, to say the least.

And yes, I do consider my request for a partial refund of $250 more than reasonable, given the stress, inconvenience, and incompetence I experienced.

If anyone doubts my experience, I encourage you to read the other poor reviews - there’s a clear pattern here. This company draws you in with a competitive quote, then pressures you for more money once the job starts.

Do not be fooled. Avoid this company at all costs.

After a reclean by BCIC, they couldn’t even clean a bath or oven grills, I’m now having to lose part of my bond for their negligence, even when they have a bond back guarantee Do NOT use this company

Worst ever experience would not recommend and they wont fix it. They also keep hounding me for a review. So here is your review BCIC. Pathetic business

Arrived at the property (2pm) multiple hours after the initial “start” (8am) of the clean and no one had begun cleaning at all. I returned to the property and it looked like they wiped some skirting boards and lightly vacuumed. Aside that that it looked just like the day we left it with a dripping tap that hadn’t been shut off properly. … Read more

Utterly appalling. If I could give 0 stars I would.

The bond clean was over $400 and it was a tiny 1bed apartment.

Oven not cleaned, bathroom and shower not cleaned, windows and window sills not cleaned and debris left at the property/ on the floors and carpet. You name it. Not cleaned. Completely a waste of time and money.

Cherry on top is I’m unable to contact them for any assistance. Ridiculous.

Absolutely horrible. They were supposed to arrive between 9-9:30 am, but did not show up until 10. They came and inspected the place, saying that the apartment was in poor condition and that they would not have enough time to clean our balcony windows. I argued with them back and forth because our apartment was in fine condition, and all the… Read more

marks/dust could be cleaned easily if they could just put a little effort in. I then told them I would clean the windows on the balcony because I was sick of arguing. I left at 11:30 am to go to Bunnings to purchase cleaning supplies for the windows, and when I returned at 12:30 pm, they had done nothing. I called them immediately, asking the cleaners where they were, and they said they were getting chemicals and would need another 15 minutes to return. They did not return until around 1:30 pm, and they should have had the chemicals with them in the first place. They started cleaning at 2, then told me that they would work longer for free and do a proper job. However, after two hours, and considering there were three of them, they stated that they were finished and that the place was clean. I immediately checked, and there were still marks on the wall, and they had not vacuumed the place properly. We had another argument going back and forth about them being unprofessional. They kept telling me that there was a bond-back guarantee, and so if the property manager says no on the report, they would come back and clean for free. My problem was that they first said they did not have enough time, and that's why I had to clean the windows outside. However, not only did they start late, but they also finished earlier than the time they told me they would finish( they told me they would finish at 5, but finished at 4:30). So, why couldn't they start earlier and clean the whole apartment (including the balcony, because that's what I paid for), and also do a decent job? I can still see marks on the wall and dust on the floor, and yet they refused to do it, constantly saying that if the property manager says no, then they will come back, when they could have cleaned it at that moment. When my partner questioned them, one of the cleaners said, "You must be the property manager, hey?" He said it in a sarcastic tone, and no professional should ever speak to a customer in such a manner. He then questioned the windows I was cleaning, and if my cleaning looks exactly like what theirs look like, they should be out of the industry. This was supposed to be spotless. They were supposed to be professional cleaners. They came in polos and thongs! How ridiculous is that! This company is the worst on the market, and PLEASE, DO NOT PAY THEM FOR YOUR BOND CLEAN! You can do a better job cleaning by yourself than hiring these so-called 'professional cleaners'. I basically cleaned half the apartment, and yet I paid them full price. So, for anyone who's seeing this, my advice is to go with the bond cleaners your real estate agent provided, so that they can be responsible and not you. And lastly, DO NOT GO WITH BCIC. HORRIBLE SERVICE. NEVER USE THEM AGAIN.

Not professional at all. Their workers hire small carpet cleaning machines from bunnings and come for jobs with no chemicals, stain removers or anything.

The cleaning was awful. They didn’t clean, vacuum, or mop at all — please see the pictures, we couldn’t believe our eyes. They claimed to have come back, but it was still not cleaned properly, and we weren’t even sure if they actually returned. Our agent had to book another company to clean again and deducted the cost from our bond, which was… Read more

completely unfair to us. We were extremely stressed because it was the last day, and we even had to postpone handing over the keys due to this mess. It was a very poorly done job by BCIC. We are now filing a claim with Vic Law to get a full refund from BCIC.