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Reviews

(10)
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(94)

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    Ankit Vijay

    Ankit VijaySouth East Queensland, QLD

    DO NOT TRUST BCIC

    published

    Luke B.

    Luke B.Sydney, NSW

    Absolutely Perfect

    published

    Sutherland shire, Sydney
    4 bed, 2 bath home
    The guy they sent did a fantastic job, house looked even better than when I moved in.
    The house is quite a large 4 bed but no extra was charged
    Agent was very impressed and I was asked by them who did the clean

    Dany.D

    Dany.DSouth East Queensland, QLD

    • 2 reviews

    Job Well Done

    published

    I was really impressed with the way your team did such a thorough job of cleaning my apartment I didn't know it could get that clean! Great help from your call centre to organise everything and for following up when the job was done to make sure I was ok with the outcome. Will definitely use your company again. Thanks guys

    Tony A.

    Tony A.

    • 2 reviews

    Easy to deal with

    published

    All staff we dealt with were pleasant and happy to help. Cleaners arrived on time and when we needed a re-clean to satisfy property manager, it was organised quickly and easily. Would definitely recommend BCIC.


    Matt

    MattSouth East Queensland, QLD

    • 7 reviews

    Do not use this company!

    published
    • +6

    Matt

    MattSouth East Queensland, QLD

    • 2 reviews

    Quick to respond.

    published

    Great service and communication. Had them come to do the bond clean and the carpets in my 3 bedroom, 2 bathroom rental apartment. Overall a very good clean. There were some marks left on the tiles but they were back to fix it within 24 hours of me letting them know. Many thanks.

    The reviewer stated that an incentive was offered for this review


    Peter Cal

    Peter Cal Greater Melbourne (Metropolitan), VIC

    Absolutely terrible

    published

    The cleaners came Late. Did half the house only and refused to go back. They then asked for a further payment to finish the job!! Never use this company. Terrible customer service. Lazy and completely incompetent. Just a corrupt business.


    Jack

    JackSouth East Queensland, QLD

    Horrible Experience, Terrible Service & Communication

    published

    DO NOT BOOK THESE PEOPLE. Very poor quality clean. The whole second story of the house wasn't cleaned and took over a week to rectify. Horrible communication and customer service.

    Just Moved

    Just MovedCanberra 2600, ACT

    I would not recommend BCIC

    published

    Having previously always done my own bond cleaning I was very disappointed that I paid a lot of money, only to have to return to the property and do some cleaning myself. BCIC used the excuse ‘we can not guarantee because of the condition’ as a cop out for not doing a thorough job.
    Not a great experience.

    Brodie

    BrodieSouth East Queensland, QLD

    • 2 reviews

    Fantastic Job Done!

    published

    Amazing experience through the company from initial contact with the man who booked for us to the final contact with the amazing cleaners. Both beyond professional and friendly I highly rate my entire experience and can’t express how much I appreciate everything! Thank you so much

    1 comment
    BCIC
    BCIC TeamBCIC

    Thank you So much Brodie for the feedback.
    We really appreciate you taking the time out to share your experience with us. Thank you once again


    AlyG

    AlyGPerth, WA

    • 3 reviews

    Fantastic Service!

    published

    I was a bit worried about using a bond cleaning service but these guys are fantastic!! Amazing price for cleaning an entire 3x2!! Clear communication with the cleaners before, during and after the date of clean. Thank you for doing a great job and allowing me to pass my final rent inspection :)

    1 comment
    BCIC
    BCIC TeamBCIC

    The reviewer stated that an incentive was offered for this review


    Efficient and great value

    published

    Got a few bond cleaning quotes and these guys were very competitive with price. The booking process was highly efficient and easy, and the cleaner who turned up on the day was polite and he did a great job. Got our bond back no problems. I’ll use these guys again next time for sure.

    1 comment
    BCIC
    BCIC TeamBCIC

    The reviewer stated that an incentive was offered for this review


    Tahnee J.

    Tahnee J.South East Queensland, QLD

    Amazing cleaners! Ive had okay and bad experience with bond cleaners but you guys were the best!! :D

    published

    Apartment 2 bedroom 2 bathroom. Lounge living kitchen and Patio. Started virtually on time and finished in the afternoon. Was super clean in every area of the apartment. All windows, glass draws cupboards were spotless.

    1 comment
    BCIC
    BCIC TeamBCIC

    The reviewer stated that an incentive was offered for this review


    Vacate bond clean

    published

    1 bed apartment left sparkling. Team were lovely & thorough & communication was great. I would use this company again. Passed my real estate inspection with no issues at all. Thank you!

    1 comment
    BCIC
    BCIC TeamBCIC

    The reviewer stated that an incentive was offered for this review

    Jordan G.

    Jordan G.Sydney, NSW

    BCIC staff

    published

    Moses, our cleaner was the most lovely and pleasant person. He went above and beyond to make sure the house was spotless on a 40 degree day... he did this clean on his own and we had a three bedroom house, no aircon... despite this, he was polite, friendly and very thorough. If it were purely based on our experience with Moses alone, I would 100% recommend BCIC to all my friends and family. We received our bond back in full.

    1 comment
    BCIC
    BCIC TeamBCIC
    Susan

    SusanHunter Region, NSW

    • 2 reviews

    Never Clean Again

    published

    I don't believe I will ever clean another house again after experiencing your professional services at such an affordable price. Your staff achieved in 4 hours what would have taken me 2 days.

    1 comment
    BCIC
    BCIC TeamBCIC

    The reviewer stated that an incentive was offered for this review


    Worst Ever

    published

    These people are crooks. Their clean failed our agent's approval. They turned up 5 hours late. Demanded more money once on the job. Refused to clean anything above 2 metres high or anything that was too dirty despite given an accurate spec. Reported to Office of Fair Trading. Do not use this company! They are scammers.


    Do not waste your money

    published

    Not only was the clean atrocious, our house was left unlocked with the doors open from when the cleaners left to when we could get there to check the clean.


    Marli M.

    Marli M.Perth, WA

    Horrible service

    published

    Located Perth, I had a 2 bed 2 bath clean in January. They did an average job on the day, didn’t seam to clean any soap scum in bathroom and leaving balcony windows dirty, etc. Once I received my bond inspection from the real estate I forwarded to the reclean service within 10 minutes. I was never re contacted. 3 emails and 3 phone calls later they have refused to rectify the re clean due to being over 7 days post initial clean. Customer service abrupt and unhelpful. No apology, no refund only an offer to hire further cleaning for more money - what a joke.

    Don’t use these cleaners, save yourself some time and hire someone that can actually do the job they were paid to do.


    Kirsten

    KirstenGreater Melbourne (Metropolitan), VIC

    AWFUL

    published

    The cleaners went to the wrong address and then showed up 20 minutes late after they called me and asked what time I wanted them there. Because they were running late and I had an appointment, I left the key under the mat. I got a call 10 minutes after they’re later arrival saying things were ‘too dirty’ and the job was cancelled. It was a standard bond clean, I had even vacuumed before they arrived. I called the customer service line and they ‘couldn’t get in touch with the cleaning team’. I went back to the house and they had also broken the rangehood and the repair of that is now coming out of my bond refund. AWFUL.

    8 comments
    BCIC
    BCIC TeamBCIC
    Kirsten
    Kirsten
    BCIC
    Payal D.BCIC

    We will be communicating to assist you in a private chat. Thank you


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