BCS Melbourne is appalling... please avoid at all costs
-Appalling service, incompetence and lies from this office
-Appalling treatment of elderly resident
-They engaged a lawyer to issue a letter to the owner for a VCAT claim against the OC- then Issued the owner with an overdue debt collector notice for their lawyers fees.
-Illegally removed equipment from the building that belonged to an energy provider and wrongfully accused an owner of illegally installing the equipment.
-Informed owner that they were paying to have their intercom panel removed for assessment, but then sent the owner a VCAT claim to recover the costs.
-And much more... please avoid BCS at all costs.
Fei Ye, Strata Manager
Fei Ye has been an excellent strata manager, for the past 2 years to our property in Alphington. Fei is always curious, professional, prompt to respond to calls and thorough in resolving needs of the property. He has also consistently provided great advise relating to various procedural property issues. Thank you for the job you do!
BCS Epping: Professional and very reliable service
Elizabeth Wang has been a very reliable and professional strata manager, one of the most diligent and conscientious that I have come across. Her work has always been responsive and on time and thoroughly researched. In a period where there was constant unusual work in dealing with an easement application from the next door developer, Elizabeth and BCS provided consistent and reassuring guidance and support.
BCS Epping; Great service - continuously above and beyond expectation
I have been a client of BCS Epping for many years, and had many Strata Managers at various properties. My interaction with BCS has been through Elizabeth Wang, who I have found to be excellent to deal with. She is hard working, persistent and informative, and efficiently takes care of any matters that have come up within the Body Corporate. I am very grateful to have had her looking after our properties.
I have recently left messages for your representative to respond to my urgent requests, but have not received any response. In your promotion you state that your representative will respond soon as possible. In your defence I will say that up until recently we have been very satisfied with your service
Superb, reliable body corporate manager.
Fei Ye has been our lead portfolio manager for two years now, and he has consistently demonstrated a high level of customer service throughout this period, and beforehand when he was an assistant manager.
Fei is courteous, punctual, has a keen eye for detail, and commitment to finishing projects, no matter how long it may take. As an assistant manager, he was pivotal on pushing council to make a decision on a planning matter that was taking months to resolve, so when he was promoted, I was delighted. Fei consistently acts in the owners best interests, and he is wonderful at finding out answers quickly to obscure or technical questions.
I highly recommend Fei as a professional and highly competent body corporate manager.
Once again - appalling service from this joke of a company
The average amount of time it takes to get the courtesy of a response to any email to [name removed] is two weeks. I will not go through the indignity of leaving a phone message for her as they are NEVER responded to. After the recent down pour in Sydney I am desperate to get BCS to confirm to me that they do not cover carpets so I can make a claim on my own insurance. Note also that 4 years ago we had exactly the same water damage and BCS said they had fixed it - a man with some silicon. We have lived with the moldy carpet and water stains in the ceiling since then. I am totally fed up with BCS and any helpful advice in dealing with this company gratefully accepted.
Had tried to contact them in regards to a our community gate code because didn't know who to contact and they were managing our neighborhood, took several calls and they said would get back to us but it never happened, no callback or anything, such a shame, it was unhelpful and disappointed because of the amount of money we paid yearly.
We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.
Sub standard performance of our Strata Manager
I have recently resigned from the Strata Committee due to the sub standard performance of our Strata Manager. Last financial year our Strata Committee had to bring to their attention that approximately $3,600.00 had not been claimed or that the expense should not be charged.
Numerous incorrect allocation of expenses.
Inability of BCS to correctly upload the Strata Committee minutes. We had to email the Strata Manager 3 times to get it fixed.
A safety report actions were loaded onto the Community Hub incorrectly by BCS. ...
I'm so glad we got out!
The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!
A breath of fresh air
We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.
Insist full charges while admitting many wrong doings!
Many things went wrong! Although our signed Strata management agreement clearly states that the disbursement fee is (and included) in our agreed management service fee, BCS still charge us extra. We had already instructed BCS to hold on the payment till the poor repairing roof work been rectified by the contractor, but they ignored our instruction, made the payment without our approval. Our AGM minutes was distributed 18 days after AGM was held, and the meeting minute did not reflect the majority decision in the meeting. The list goes on...
I...t is disappointing to know that such an award winning, industry leader is insisting that it is right to place full charges on our strata plan although admitting many wrong doings from the Head of Customer Service. Sadly, even suggest us to end our over 30 years professional working relationship in a sour and bitter way with NCAT.
Lack of accountability
They do not return phone calls from concerned owners. They do not respond to emails. Terrible management. They do not look to ways of saving strata properties money. All they do is reap large commissions from insurance companies and lawyers leaving strata funds dry. They want to make lot owners pay for 'emergency repairs', yet, we have paid $40 000 insurance premium to cover the complex and now we have to pay levies of $5000 per lot!!! Are these people for real!!!!
September 25th 2019 Update: Terrible service
This strata company does not retu...rn phone calls. Does not reply to emails. They are collecting large commissions from insurance companies and repairers. We pay a $40 000 insurance premium to insure the strata complex, yet owners are being charged $5000 levy for 'emergency repairs' instead of them being covered by the insurer. Terrible service.
Questions & Answers
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
Interesting to note that I am not raised the name "ARCHERS The Strata Professionals" in my emails. Why? I keep asking the TEAM but they remain silent! Do anyone knows why?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.