We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.
Sub standard performance of our Strata Manager
I have recently resigned from the Strata Committee due to the sub standard performance of our Strata Manager. Last financial year our Strata Committee had to bring to their attention that approximately $3,600.00 had not been claimed or that the expense should not be charged.
Numerous incorrect allocation of expenses.
Inability of BCS to correctly upload the Strata Committee minutes. We had to email the Strata Manager 3 times to get it fixed.
A safety report actions were loaded onto the Community Hub incorrectly by BCS. ...
I'm so glad we got out!
The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!
A breath of fresh air
We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.
Insist full charges while admitting many wrong doings!
Many things went wrong! Although our signed Strata management agreement clearly states that the disbursement fee is (and included) in our agreed management service fee, BCS still charge us extra. We had already instructed BCS to hold on the payment till the poor repairing roof work been rectified by the contractor, but they ignored our instruction, made the payment without our approval. Our AGM minutes was distributed 18 days after AGM was held, and the meeting minute did not reflect the majority decision in the meeting. The list goes on...
I...t is disappointing to know that such an award winning, industry leader is insisting that it is right to place full charges on our strata plan although admitting many wrong doings from the Head of Customer Service. Sadly, even suggest us to end our over 30 years professional working relationship in a sour and bitter way with NCAT.
Lack of accountability
They do not return phone calls from concerned owners. They do not respond to emails. Terrible management. They do not look to ways of saving strata properties money. All they do is reap large commissions from insurance companies and lawyers leaving strata funds dry. They want to make lot owners pay for 'emergency repairs', yet, we have paid $40 000 insurance premium to cover the complex and now we have to pay levies of $5000 per lot!!! Are these people for real!!!!
September 25th 2019 Update: Terrible service
This strata company does not retu...rn phone calls. Does not reply to emails. They are collecting large commissions from insurance companies and repairers. We pay a $40 000 insurance premium to insure the strata complex, yet owners are being charged $5000 levy for 'emergency repairs' instead of them being covered by the insurer. Terrible service.
Beyond Expectations with Genuine Care
Unexpectedly and from afar we had to prepare our unit for sale...Strata Manager, Kath George from BCS Forster had no accountability for that in her role as Strata Manager of the group of units. However with genuine care she offered her support, found us great contractors and together we've quickly got the unit cleaned, repaired, painted and on the market. Kath and BCS Forster were awesome.
Don't know much about customer service
I've contact this service 4 times now and all I want to do is give them business! I did get an email saying that they had tried to contact me but I have NO missed calls on my phone!? Apart from that, no follow up call that day or the next day. If you want their service its up to you the customer to chase! Do they really want any new business?
This could be just one particular body corporate manager. The one allocated to us would not reply any of our emails unless we articulate to end the contract with them. I provided all the tenants emails to her and asked her to send out motions, instead of thank you, she went beyond to educate me that motions can not be act on unless more than 2-3 committee members agree (dah)!!! Overall, due to her lack of communication maybe because she was responsible for too many building or just getting paid and not doing the job... Very very disappointed with the service that she provided and won't go with BCS again after this contract for sure.
It is with pleasure that i write to you with what i must say after running a business for approx 14years that to be able to engage with a person who is the face of your business has been an absolute delight to engage with.
I live in a block of units that is run by your company and always I have been met with your receptionist Melissa who has been nothing short of professional, friendly and helpful upon each and every engagement I have had with her she has put me at ease and always makes sure she is ready to help.
I know after employing many staff I would easy offer her a job in a heart bet.
Kirsty is an example of the ideal customer service professional
Kirsty addressed my 2 concerns immediately.
The way she emailed the tradesperson's cc'ing me, and following up with what was happening, meant I felt completely understood and my problems were being treated with immediate attention and detailed understanding. Kirsty was an excellent person. As in my headline - "Kirsty is an example of the ideal customer service professional" Thank you.
Jamie A-A of Epping Branch,BCS Strata Management
This is an updated Review of Jamie A-A, Strata Manager of my 5 Villa Complex. My last review about him was 9 months ago. Jamie continuing performing his job in a utmost efficient and effective manner. THANK YOU - given Strata Managers these day have lots of Complex to manage! 1. Emails: The turnaround emails responses usually within 24 Hours, never later than 48 hours. 2. Follow ups: He followed up diligently on Tenants' breached of By-Laws with the Managing Agents in a most PROMPT and EFFECTIVE manner. 3. Negotiation and Communication skills:...Fantastic, effective. efficient and prompt ( I am running out of descriptive words! ). He managed to negotiate with a Owner/Resident to clear-out the household belongings on Common Property which lay idle on Common Property, as well as to negotiate with that Owner/Resident "adhere to an agreed time limit re-parking on Common Property", perhaps not quite 100% of the time. Such breached of by-Law from that Owner/Residents had been happening for the past 8 years. I am ecstatic that Jamie is our Strata Manager - I think he has outdone all the Strata Managers that I have come across for my past 41 years of Strata Living. Thank You Jamie.
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Questions & Answers
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
Interesting to note that I am not raised the name "ARCHERS The Strata Professionals" in my emails. Why? I keep asking the TEAM but they remain silent! Do anyone knows why?
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