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BCS Strata Management

BCS Strata Management

4.2 from 1,127 reviews · View Statistics
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Sally H.
Sally H.South East Queensland, QLD

1 star is too generous

published

BC meeting minutes withheld from owner deliberately. Non advisement of upcoming meetings on purpose and when advised on my intent to attend, withheld information on how and where to attend.

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Jeannie
JeannieSydney, NSW
  • 4 reviews
  • 12 likes

Once again BCS bullying and inflexible

published

BCS specialises in sending threatening emails as their preferred communication model. They only offer one date for a fire inspection and threaten hundreds of dollars fine if you do not comply. We have to alter how holiday plans because of these officious bullies. They refuse to offer any alternative. Do not sign up with BCS, this is one of a long list of problems I have with them

Incentivised Review No
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Customer Service

published

I have had many dealings with Rezwana and have found her to be extremely professional and helpful in every way. There is never a problem with any issue and she has always resolved any problems that may arise.

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Review for Margot Haynes - Property - OCP #14617 34 Cromwell Road South Yarra

published

As the Chair of the BC Committee at 34 Cromwell Road South Yarra, I have nothing but the highest praise for Margot Haynes who is the Assistant Strata Manager. She always goes beyond ,Customer expectations when it comes to providing service to all members of the BC Committee. She conducts herself professionally, ethically and works diligently in ensuring that positive outcomes are achieved. Margot is very responsive to all email and telephone enquiries, and strives at all times to provide answers to the many questions asked of her. BCS is a very fortunate to have Margot as an employee of theirs.

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Brad T.
Brad T.Greater Melbourne (Metropolitan), VIC

Professional and Customer First approach

published

Highly recommend. Rezwana has always been very professional in her dealings and has a customer First approach for every problem that she deals with. Always a pleasure to work with her and the team.

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Professional and always follows up

published

I have worked with Rezwana on many jobs and have always managed a positive result in the difficult task of providing maintenance to the owners corporation properties held by BCS. Rezwana is highly recommended and look forward to working together again.

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Wally
WallyGreater Melbourne (Outer), VIC
  • 2 reviews

Pro-active & highly approachable Owners Corporation manager

published

I have been working with Veralin & the BCS team for many years & have found everyone to be highly professional & responsive to my emails & phone calls.
Veralin goes far & beyond to help clients with their needs to ensure that the task at hand is met quickly & professionally.
I highly recommend the Owners Corporation managers at BCS & look forward to continuing our business relationship for another 10+yrs!

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BCS Strata Management
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Outstanding service from Veralin

published

Veralin is amazing amd a huge asset
And goes out of their way to help and make sure everything goes smoothly
And very friendly and kind
Very efficient
I would highly recommend Veralin.

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BCS Strata Management
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Avoid like the plague or cholera

published

Everything thing is outsourced to third and related parties. They do nothing except send unnecessary emails to each other and owners and charge for it. Clients are treated with contempt and are regarded as cash cows. Appear not to be familiar with laws. Run from them.

Incentivised Review No
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DarEl
DarElSouth East Queensland, QLD
  • 2 reviews
  • 4 likes

Rude staff, careless management of costs.

published
Incentivised Review No
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PLM
PLMSydney, NSW

One star is one too many

published
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Carmen F.
Carmen F.Sydney, NSW

Do not use this company

published

I am on the committee and it is impossible to get a timely response or basic care for our property. Unable to budget. Ignore issues to the point where they blow up and become more costly. We have significantly higher fees than market, however nothing is getting done in return for the extra investment and the building continues to be neglected and devaluation.

Incentivised Review No
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Jules
JulesNSW, 2250
  • 2 reviews
  • 3 likes

Disgusted

published

We employ BCS to look after our complex.. so far nothing has been put through insurance , from the last two storms , and paid out of our monies.
Which has left our complex with broke.
I would not recommend this company to anyone.
No emails answered or any correspondence regarding our situation.
Then have the audacity to put levy’s up x nearly $100
I have also sent an email to the General Manager only for it to be forwarded to the office , who looks after our complex .

Not good enough!

Incentivised Review No
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Jules
Jules

I’ve emailed customer care.. let’s see if they get back to me:

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Lazynamingbox
LazynamingboxSydney, NSW
  • 4 reviews
  • 2 likes
  • Verified

I would really want to know the procedure and steps how customers are meant to contact

published

After getting no response for 3 (or more) months from the strata manager I had to send an email who could give me a clear answer. Thus, I contacted the senior branch manager. After exchanging a few emails explaining what was going on. I have left in dark once again.
So, what am I supported to do? I had to contact the customer service team from their website. I got the same answer I got from the strata manager about 7~9 months ago saying a meeting is required. Also, the strata managers have "subsequently sent a follow-up email..."
I am still waiting for them to prove they have sent me "subsequent/follow up email"

Incentivised Review No
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Lazynamingbox
Lazynamingbox
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Confidence and reliability

published

It is great to have BCS there to support us. Always responsive and reliable to all issues and enquiries with accurate and timely advice. We would be happy to recommend their services.

Incentivised Review No
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Questions & Answers

privet
privetasked

Why when a person asks for financial records, are they treated with contempt?
Isn't the person legally entitled to know where & what the money is going?
From what i see, many managing agents are not doing the right thing, so i wonder what is happening with or where is the money that should be going into strata funds?
Strata was set up originally to pay any legitimate costs, ie electricity, water maintenance, so in other words isn't strata management just a glorified bill payment service?
Hopefully someone out there can answer my questions
Thank you

1 answer
BCS Strata Management
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Yvonne
Yvonneasked

Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?

2 answers
jjo
jjo
BCS Strata Management
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mahmmod e.
mahmmod e.asked

Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????

1 answer
BCS Strata Management
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