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BCS Strata Management

BCS Strata Management

4.3 from 1,055 reviews

Reviews

Review distribution

5 star
720
4 star
206
3 star
13
2 star
7
1 star
109

Mel and Luke

Mel and LukeFar North Queensland, QLD

Run for the Hills.

published

11 staff resignations in 12 months!!! Something has definitely gone wrong within this Company in Cairns. I would not recommend working at BCS Cairns, purely for your own Mental Health. TOXIC.


John K

John KSydney

  • 2 reviews

Stay away

published

If your property is managed by this organisation (BCS Epping - Felix Lai in my case), you're in for a ride. Poor to no response, abysmal service, management disarray while keep paying an absurd fee.

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management
Helen M.

Helen M.Sydney, NSW

Strata Manager of our Epping property

published

Our Strata Manager at BCSSM (Felix) has always acted professionally, getting back to the committee promptly and keeps our meetings running smoothly. His knowledge of the Strata Act is always spot on too.

Anon

AnonVictoria

Really disappointed

published

We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.


Richard Burnell

Richard BurnellSydney, NSW

  • 2 reviews
  • 1 like

Sub standard performance of our Strata Manager

published
1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Workinmumma

WorkinmummaGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like

I'm so glad we got out!

published

The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!


Paul B.

Paul B.Sydney, NSW

A breath of fresh air

published

We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Paul B, thank you for the positive feedback. We appreciate your kind words and hope that you continue to enjoy your journey with BCS. Have a nice day!


Yvonne

YvonneSydney, NSW

  • 2 reviews
  • 3 likes

Insist full charges while admitting many wrong doings!

published
8 comments
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Yvonne, we've been in contact with you via Facebook. As discussed, we're currently looking into this matter for you. Thank you for your patience and talk soon. Kindest, - BCS.

Yvonne
Yvonne

Hi there, one of Senior Branch Manager from BCS got me back via email this afternoon, but he didnt get many facts right.

Yvonne
Yvonne
jjo

jjo

  • 2 reviews
  • 1 like

Lack of accountability

published
4 comments
BCS Strata Management
Body Corporate ServicesBCS Strata Management
jjo
jjo
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Jjo, we would like to look into this for you. However, to log this into our system and escalate it we need your strata plan number. If you want to email us further information please send it to picagroup@picagroup.com.au. Thank you.

Mick

MickFar North Queensland, QLD

  • 2 reviews
  • 1 like

Port Douglas BCS

published

Angie Francis at Port Douglas branch of BCSSM is managing our body corporate at Plantation House.
Her responses are immediate, nothing is too much trouble and she actions issues immediately.
We are very impressed with her service.

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Mick, we are glad to hear you've had a positive experience with Angie Francis and thank you for the great feedback. Have a nice day!


Lilian

LilianGreater Melbourne (Inner), VIC

Great service!

published

BCS’ has been a great support. They have provided timely advice that’s allowed our owners corp to make sound decisions and navigate challenging situations. The service has great and reliable

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Lilian, we are very glad to hear about your experience! Thank you for taking the time to write a review. We wish you all the best, - The BCS team.


Paul B.

Paul B.Hunter Region, NSW

Beyond Expectations with Genuine Care

published

Unexpectedly and from afar we had to prepare our unit for sale...Strata Manager, Kath George from BCS Forster had no accountability for that in her role as Strata Manager of the group of units. However with genuine care she offered her support, found us great contractors and together we've quickly got the unit cleaned, repaired, painted and on the market. Kath and BCS Forster were awesome.

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Paul B, we are overwhelmed by your kind words. Thank you for being a supportive customer. We strive to deliver exceptional customer service and hope you continue to enjoy your experience with BCS. All the best, - The BCS team.


Shug

ShugIllawarra, NSW

  • 5 reviews
  • 8 likes

Don't know much about customer service

published

I've contact this service 4 times now and all I want to do is give them business! I did get an email saying that they had tried to contact me but I have NO missed calls on my phone!? Apart from that, no follow up call that day or the next day. If you want their service its up to you the customer to chase! Do they really want any new business?

3 comments
BCS Strata Management
Body Corporate ServicesBCS Strata Management
Shug
Shug

Its OK,
I tried on 3 occasion to contact with regard to changing my current Strata managers and giving you more work. It was just noy meant to be!

BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Shug, we regret to hear you are unsatisfied with the service you received. We hope a solution can be found. If you need further assistance please email picagroup@picagroup.com.au. All the best, - The BCS team.


rating service

published

I have been dealing with Noelle Burden and she is very attentive and helpful. And nothing is too much trouble if we have expedite an urgent repair. Her handing of the AGM was very professional.

1 comment
BCS Strata Management
Body Corporate ServicesBCS Strata Management

Hi Mike C, thank you for taking the time to comment on your experience with Noelle Burden. We are glad to hear you are happy at BCS. Have a nice day! - The BCS team.

Shocking service

published

This could be just one particular body corporate manager. The one allocated to us would not reply any of our emails unless we articulate to end the contract with them. I provided all the tenants emails to her and asked her to send out motions, instead of thank you, she went beyond to educate me that motions can not be act on unless more than 2-3 committee members agree (dah)!!! Overall, due to her lack of communication maybe because she was responsible for too many building or just getting paid and not doing the job... Very very disappointed with the service that she provided and won't go with BCS again after this contract for sure.

2 comments
BCS Strata Management
Body Corporate ServicesBCS Strata Management
Mingshuang D.
Mingshuang D.
Suzie A.

Suzie A.Far North Queensland, QLD

Reception Cairns

published

It is with pleasure that i write to you with what i must say after running a business for approx 14years that to be able to engage with a person who is the face of your business has been an absolute delight to engage with.
I live in a block of units that is run by your company and always I have been met with your receptionist Melissa who has been nothing short of professional, friendly and helpful upon each and every engagement I have had with her she has put me at ease and always makes sure she is ready to help.
I know after employing many staff I would easy offer her a job in a heart bet.
Kind Regards


Richard

Richard

  • 2 reviews

Kirsty is an example of the ideal customer service professional

published

Kirsty addressed my 2 concerns immediately.
The way she emailed the tradesperson's cc'ing me, and following up with what was happening, meant I felt completely understood and my problems were being treated with immediate attention and detailed understanding. Kirsty was an excellent person. As in my headline - "Kirsty is an example of the ideal customer service professional" Thank you.


Deb

Deb

  • 3 reviews

Professional and responsive

published

Jan Ramirez, BCS Wollongong. Responds promptly to all our Strata needs and enquiries. Always professional in her dealings with our Committee. Knowledgeable at Committee meetings. Unit block of 16 units.


Beth Cocking BCS

published

Beth provides excellent support to our Strata. It is always comforting to know she is available for advice whenever needed. She is professional and knowledgable and approaches her work in a calm and impartial manner.


happyrabbit

happyrabbit

  • 26 reviews
  • 14 likes

Jamie A-A of Epping Branch,BCS Strata Management

published

Page 1 of 53

Questions & Answers

Yvonne

Yvonneasked

Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?

1 answer
jjo
jjo

No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.


mahmmod e.

mahmmod e.asked

Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????

No answers

Paulette Batty

Paulette Battyasked

Interesting to note that I am not raised the name "ARCHERS The Strata Professionals" in my emails. Why? I keep asking the TEAM but they remain silent! Do anyone knows why?

2 answers
Paulette Batty
Paulette Batty

Why is "ARCHERS" NOT LISTED in your product review? Please "TEAM" without a face answer this question?

GrayGray
GrayGray

Maybe because this page isnt about Archers?


Get an answer from our members and BCS Strata Management representatives

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