Always available for queries
I am very pleased with BCS who manage our apartment complex. We have been with BCS for over 20 years and have had many managers. All the managers we have had are competent and professional and always keep the lines of communication open.
Since taking over our account Jacqueline Hutchins has assisted us in many areas with professionalism and knowledge. She is very helpful at all times.
Just want to Thank my strata manager Paul for being supportive, informative and taking the time to explain the strata legislation in detail. Nothing is too much trouble and always happy to help where he can. If he needs to call you back, he does. Paul treats all owners the same and shows no favouritism.
Wish there were more Strata Managers like Paul.
A dedicated and courteous professional
Highly recommend Jennifer Lindner who, over the last 2 years, has courteously, effectively and promptly supported our strata to operate smoothly. Jennifer is a dedicated professional committed to resolving strata issues, offering practical guidance when required and following through to achieve successful outcomes. As our strata manager, Jennifer's patience and diligence have reassured our strata we are in a safe pair of hands.
Strata Plan 36050
We have had a new manager take over this year.
I cannot recommend Michael highly enough.
He is pleasant to deal with and obviously has access to many excellent sub contractors.
Since he has taken over we have had 4 fairly major repairs and upkeep jobs performed that Michael has managed well and very efficiently and we are happy with the results
Peter Bilton Secretary of the Strata Committee.
BCS Strata Management the worst strata management Ever! Huge Levy Increase/No replies or Call Back.
I called BCS to ask why Levies had substantially increased Twice in one quarter, especially since they were increased in the last quarter? No answers were given. Then I was assured the manager would call me back that afternoon to explain. They never called.
After two days I called back and explained I did not get a reply to my email or phone calls from the manager for an explanation to my questions. I was assured they would get the manager to call back and mark it URGENT! No one called back or emailed.
The next day I called again for the third
Stay away from BCsystem!!!!!!
As an owner and resident, I have experienced repeated instances of being ripped off and overcharged by BCsystem, if you don't pay attention to the bills they send you.
They are a disaster and nightmare to deal with.
177 manning St Kiama
This is my first go at Strata living so I have nothing to rate BCS and it's performance against, however, from my viewpoint BCS and it's management staff, in particular our strata manager, Ms. Gia Cairns, have supplied an excellent level of efficient, prompt and friendly service and that is why five golden stars appear above.
Two properties with BCS, and two different Strata Managers as well as their Assistants and all so efficient, knowledgeable, caring and act on issues promptly.
This is great for us we have eight units in our complex.
Body corporate services and Gosford are very good very helpful. Most approachable we have Sarah Tyler as for our manager and she’s very helpful
BSC is the Strata Company that is highly professional!
Jennifer at BCS Chatswood is one of those dedicated strata Managers who will follow up an issue until it's resolved. She has to deal with multiple strata premises who have numerous lots within them and when you deal with her it's like you're the only person she has to deal with. She has your interests in mind when she advises you as the possible courses to take when having to come to a discision. If you're thinking of changing your strata manager to a new company, BCS is the one to recommend! BCS is no crap!
Jennifer Lindner as safe pair of hands for Property Management
Jennifer has been managing our strata for a number of years. Her pragmatic and professional approach to property management provides confidence that the strata is in a safe pair of hands.
Jennifer Lindner BCS Strata Manager Chatswood
Highly recommend Jennifer as a strata manager. She is an effective communicator,
prompt in dealing with strata issues & able to offer guidance when required. The BCS Hub enables our committee to oversee accounts, financials etc quite easily.
The best Strata Manager I have ever worked with
Our building, SP 5079, is managed by Ms Lee. Jeraldine is a breath of fresh air. She is super efficient and motivated to help. Recently she visited our building to personally acquaint herself with the Committee members and the structure and condition of our place. No one in the time I have lived here, 22 years, has ever done this! Jeraldine has an extremely impressive grasp of all the fiscal, legal and personal issues that involve management of a building like ours. Her suggestions are thoughtful and very intuitive. Above all Jeraldine is avail... Read moreable any time and ready and able to help with any issue. We as a Committee have never had such service. Jeraldine is truly great asset to the BCS industry and your team in particular; worth her weight in gold!
Bcs property manager
Since Jeraldine Lee has become my property manager; I have received the best services since the last few years. Jeraldine is a very professional and competent person. She is always available and proficient in all of the dealings and enquiries I have had with her. Dealing with Jeraldine is a real pleasure.
Questions & Answers
Why when a person asks for financial records, are they treated with contempt?
Isn't the person legally entitled to know where & what the money is going?
From what i see, many managing agents are not doing the right thing, so i wonder what is happening with or where is the money that should be going into strata funds?
Strata was set up originally to pay any legitimate costs, ie electricity, water maintenance, so in other words isn't strata management just a glorified bill payment service?
Hopefully someone out there can answer my questions
Thank you for sharing your comments and thoughts. Yes, owners or an authorised person can make a written request to their owners corporation to inspect the records. Your committee should respond and agree to you inspecting the records, and their response should be within 10-days of receiving the request. It is the owners corporation, and not the strata manager, who can set the terms of the document inspection such as time, place, online or in person. We hope that helps to answer your question. If you are a BCS customer and are still looking for assistance and advice, please feel free to reach out. Our customer experience team or branch staff are always able to help by providing your details here: https://bcssm.com.au/feedback/
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
The chair may run a meeting, but they don't have a deciding vote. What's more, you don't always have to depend on your one chairperson. For example, if the chair is away, the people present can choose someone to chair that particular meeting.
When it comes to voting, different types of votes require a different majority. The different votes include: general resolution - a one lot/one vote format which requires a majority (over 50 per cent); special resolution - a vote by unit entitlement, with no more than 25 per cent of the votes cast against it; unanimous resolution - where every vote has to be the same.
We hope this helps to answer your question. If you are a BCS customer and would like further help, please don't hesitate to reach out. Our customer experience and branch staff are always here to help.
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
Hi Mahmmod e.,
Thanks for sharing your comment, we're sorry to hear you had a negative experience. If you are still having difficulty, please provide your details here: https://bcssm.com.au/feedback/ . When you have submitted your details, our customer experience team can look into your issue and see what we can do to resolve it.
Get an answer from our members and BCS Strata Management representatives
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