Our apartment block has been working with BCS Hawthorn for over 15 years. Over the last 3-5 years in particular we have received exceptional service. I feel confident and calm when reaching out to our Strata Manager, Fei, knowing that the response will always be friendly, professional, responsive, prompt and efficient. I would be happy to recommend (and do) BCS.

Our family planed to travel overseas for maximum two months which ended up staying over 6 months due to covid 19. We left Australia at the the end of February, made the payment for the last bill due on 17 Feb, then we couldn't get to any bill, that is why our payments were delayed.

BCS knows how to apply penalty on top of penalties, interest on top of interests, which it charged us over $200 extra.

I arrived home on the night of 30 Aug, and made all payments the same night. Also contacted then strata manager [Name Removed], to wave the pena...

These guys are absolutely unprofessional! Like some others that have complained they do not respond. Even their reception team thinks they are up there and can just hang up the phone when they don’t like you or don’t like dealing with anything you are requesting.
We have had to deal with them over several years, initially while my husband was EG and POA for my Mother-In-law who had a unit in a building they manage and now when he is the executor of her will the problem continues.
Their reception staff will ask for all your details so they can ...

They have not sorted out a new caretaker and we have been requesting this since before November last year. Promise to phone me on a certain day and do not I follow up with an email 2 days after I was supposed to be called and it still takes them 2days to answer that. Respond to an email received immediately to only get an out of office reply they are away until the 01/02/2021, what a joke!

2 weeks ago, I sent a letter of complaint to BCS by Express Post. The BCS website says that they will - “Acknowledge receipt of your complaint by the close of business the next working day”. No acknowledgement has been received.
About a week later, I sent an email to BCS, using their website, asking why I have not received any acknowledgement on my complaint. There has been no response from BCS to this email.
Unfortunately, I find that I must use this public forum to advise them that letters, emails etc are being ignored.

Very informative and knowledgeable with options provided. This provides me with confidence that our needs will be met. Also very polite and courteous service.
Follow-up to emails though to a reasonable timeframe needs to be tightened and I believe this is a lack of resources on management’s part.

The strata manager has no basic knowledge of strata law. Even the branch manager Sarah Hogg agreed that a bylaw can be passed by simply majority, on one person one vote format. It is laughable.

Elizabeth Wang has managed the 22 Townhouses I reside for a few years. She has had to deal with some difficult owners but with negotiation and skill has been a very competent Manager. Elizabeth is very knowledgeable with Strata law and the rules and regulations and I would not hesitate to recommend her as a Strata Manager

Christine

we are all living in a pandemic world now everyone is going to lot of mental stress and anxiety these days we hire someone to reduce the workload,stress and pay them but with BCS its other way around Worst management ripping of lot owners by imposing legal fee when they failed to do their jobs properly.

Please note:

If company want to survive first they have to get rid of manager Very abusive to lot owners no customer service aggressive in nature poor communication skills and take matter personally I strongly believe he is the liability of t...

We would like to acknowledge the extensive assistance, advice and professionalism provided to us by Julie Edwards of BCS Chatswood office, (especially) over the past couple of months regarding our hoped for property refurbishment. Julie was very knowledgeable and courteous, plus always available to assist us, which has enabled our refurbishment to be appropriately voted on to proceed. Thank you so much Julie. We greatly appreciated your assistance, Lisle & Luke

we are all living in a pandemic world now everyone is going to lot of mental stress and anxiety these days we hire someone to reduce the workload,stress and pay them but with BCS its other way around Worst management ripping of lot owners by imposing legal fee when they failed to do their jobs properly.

Please note:

If company want to survive first they have to get rid of managers like [Name Removed] Very abusive to lot owners no customer service aggressive in nature poor communication skills and take matter personally I strongly believe h...

Multiple noise complaints and no reply in months, IMHO the tactic is to stonewall someone until they stop trying to get them to take action. The associated mental health impacts from the noise has driven a person to the brink of suicide and these people won't lift a finger to help.

The owners have sought noise testing and a treatment plan but can you get a reply from them, no!

Well I've seen both sides of this company as lot owner and tenant, give these people a very wide birth, I know I will be.

Shonky and scammer of a company [Name Removed] and [Name Removed] biggest liars don't do there jobs properly and don't keep records properly and charge for strata fees but don't get proper insurance on properties / buildings and if it doesn't go there way or if you in hospital in months recovering from accident they will sue you and play games. Leave you on the streets these to people from this company will play games just to take your property off you.thia comes from first hand experience .
Be ware don't deal with these shonky scarmer company there not interested in helping more interested taking your property and money off you.
Hope one day they have accident and someone scams them like they scammed us.

Just don't use them. There are other Body Corp companies out there, that offer a far better service and are cheaper. BCS have essentially abandoned our complex after our manager left BCS. After 6 months of no service, our contract was up for renewal and BCS send out their nice brochure with all the amazing things they do, what a joke. In the end, our AGM never happened, the committee member have chased BCS to find out what is going on. Finally got someone to admit we have no manager and that they have no intention of running our AGM. The person...

Review has been edited due to issues being resolved, Issue was resolved as BCS wanted to resolve the issue so that I would change my review as they care about their reputation to a certain extent. All prior attempts to resolve the issue through direct contact with BCS staff were unacceptable prior to leaving an honest review that explained the scenario.

It's not always easy liaising with body corporates and the tradesmen, but our strata manager Elizabeth Wang is always courteous & pleasant to deal with, and I appreciate her professional advices.

*** Australia’s WORST Strata Management Company of 2021 - Real Victims of this Strata ***

My personal experience with 3 highly incompetent OC Managers who caused following damages to my family health & property are :

1) Million Plus Loss of property value - Leaks, Mold uninhabitable living condition

2) $120,000+ repair cost to our property

3) $30,000+ Unnecessary Expense - Last Minute Emergency Hotel Cost, Food cost, Pet boarding
...

BCS Strata Management provides a very professional service with a personal touch.
Flexi has a wealth of knowledge with strata laws and has always been responsive and helpful.
Their electronic strata management systems provides a user-friendly platform for commuication; whether it correspondance relating to updates in strata laws or voting and issue of minutes, they make accessabilty to information easy.

Felix is a very diligent Strata Manager. In managing the strata work for my unit, he was very proactively engaging with me as unit owner on understanding the issues and then effectively scheduled different tradesmen to thoroughly check the issues, identify the root causes, define the scope of work and assess the work costs. Besides, Felix is an excellent communicator and executor for the work to be done greatly.

I have been on the strata committee in my building for 10 years and have dealt with several managers from BCS Management in Epping during this time. Around 18 months ago, Elizabeth Wang took over the management of our property and she's been a breath of fresh air. She's highly professional, very responsive and efficient to requests, very knowledgeable in her field, and always conducts herself in a warm and friendly manner. Thank you Elizabeth!