-Appalling service, incompetence and lies from this office
-Appalling treatment of elderly resident
-They engaged a lawyer to issue a letter to the owner for a VCAT claim against the OC- then Issued the owner with an overdue debt collector notice for their lawyers fees.
-Illegally removed equipment from the building that belonged to an energy provider and wrongfully accused an owner of illegally installing the equipment.
-Informed owner that they were paying to have their intercom panel removed for assessment, but then sent the owner a VCAT claim to recover the costs.
-And much more... please avoid BCS at all costs.

Fei Ye has been an excellent strata manager, for the past 2 years to our property in Alphington. Fei is always curious, professional, prompt to respond to calls and thorough in resolving needs of the property. He has also consistently provided great advise relating to various procedural property issues. Thank you for the job you do!

Elizabeth Wang has been a very reliable and professional strata manager, one of the most diligent and conscientious that I have come across. Her work has always been responsive and on time and thoroughly researched. In a period where there was constant unusual work in dealing with an easement application from the next door developer, Elizabeth and BCS provided consistent and reassuring guidance and support.

I have been a client of BCS Epping for many years, and had many Strata Managers at various properties. My interaction with BCS has been through Elizabeth Wang, who I have found to be excellent to deal with. She is hard working, persistent and informative, and efficiently takes care of any matters that have come up within the Body Corporate. I am very grateful to have had her looking after our properties.

I have recently left messages for your representative to respond to my urgent requests, but have not received any response. In your promotion you state that your representative will respond soon as possible. In your defence I will say that up until recently we have been very satisfied with your service

Elizabeth Wang is very responsive to my numerous requests as Chairperson of our Body Corporate. Over 20 years of different Strata Managers i have found Elizabeth to be polite, friendly, responsive and informative...very professional.

Fei Ye has been our lead portfolio manager for two years now, and he has consistently demonstrated a high level of customer service throughout this period, and beforehand when he was an assistant manager.

Fei is courteous, punctual, has a keen eye for detail, and commitment to finishing projects, no matter how long it may take. As an assistant manager, he was pivotal on pushing council to make a decision on a planning matter that was taking months to resolve, so when he was promoted, I was delighted. Fei consistently acts in the owners best interests, and he is wonderful at finding out answers quickly to obscure or technical questions.

I highly recommend Fei as a professional and highly competent body corporate manager.

The average amount of time it takes to get the courtesy of a response to any email to [name removed] is two weeks. I will not go through the indignity of leaving a phone message for her as they are NEVER responded to. After the recent down pour in Sydney I am desperate to get BCS to confirm to me that they do not cover carpets so I can make a claim on my own insurance. Note also that 4 years ago we had exactly the same water damage and BCS said they had fixed it - a man with some silicon. We have lived with the moldy carpet and water stains in the ceiling since then. I am totally fed up with BCS and any helpful advice in dealing with this company gratefully accepted.

As an organisation at WBP Group, we have dealt with Justine Ashby who responds to queries quickly and is an experienced and highly qualified Strata Manager at Body Corporate Services.

Had tried to contact them in regards to a our community gate code because didn't know who to contact and they were managing our neighborhood, took several calls and they said would get back to us but it never happened, no callback or anything, such a shame, it was unhelpful and disappointed because of the amount of money we paid yearly.

If your property is managed by this organisation (BCS Epping - [name removed] in my case), you're in for a ride. Poor to no response, abysmal service, management disarray while keep paying an absurd fee.

Bonus read: https://www.nswstratasleuth.id.au/

Our Strata Manager at BCSSM (Felix) has always acted professionally, getting back to the committee promptly and keeps our meetings running smoothly. His knowledge of the Strata Act is always spot on too.

We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.

The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!

We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.

Angie Francis at Port Douglas branch of BCSSM is managing our body corporate at Plantation House.
Her responses are immediate, nothing is too much trouble and she actions issues immediately.
We are very impressed with her service.

BCS’ has been a great support. They have provided timely advice that’s allowed our owners corp to make sound decisions and navigate challenging situations. The service has great and reliable