BCS Strata Management

11 staff resignations in 12 months!!! Something has definitely gone wrong within this Company in Cairns. I would not recommend working at BCS Cairns, purely for your own Mental Health. TOXIC.

If your property is managed by this organisation (BCS Epping - Felix Lai in my case), you're in for a ride. Poor to no response, abysmal service, management disarray while keep paying an absurd fee.

Our Strata Manager at BCSSM (Felix) has always acted professionally, getting back to the committee promptly and keeps our meetings running smoothly. His knowledge of the Strata Act is always spot on too.

We have had plumbing issues at our building for three years now which have neglected by our manager Clementina Dsouza. As a result we have just experienced our third flood of sewerage which have completely ruined our floating floorboards. Clementina has been very unhelpful in sorting this issue out and will not take any responsibility for the neglect nor the error that was made by her team informing us the building insurance will cover the significant damage caused. We have been told there's 'nothing else that can be done'. An unacceptable outcome.

The accounts were a shambles, the property just went so backwards and the meetings either never seemed to happen or ended up being like school yard fights. I'm so glad we changed management companies and will be telling anyone who wants to ask who we changed to - they've overhauled our property and we won't be looking back!

We recently held our AGM, Charles from BCS @ Warriewood conducted the meeting. There was a lot to get through but the meeting was expertly kept on track, to the point and on time. Any questions raised were dealt with in a professional manner and the depth of knowledge of the Act and associated processes impressive. For such a dry subject it was a great meeting which we all enjoyed and were satified with the results at its completiion. Thanks Charles.

Angie Francis at Port Douglas branch of BCSSM is managing our body corporate at Plantation House.
Her responses are immediate, nothing is too much trouble and she actions issues immediately.
We are very impressed with her service.

BCS’ has been a great support. They have provided timely advice that’s allowed our owners corp to make sound decisions and navigate challenging situations. The service has great and reliable

Unexpectedly and from afar we had to prepare our unit for sale...Strata Manager, Kath George from BCS Forster had no accountability for that in her role as Strata Manager of the group of units. However with genuine care she offered her support, found us great contractors and together we've quickly got the unit cleaned, repaired, painted and on the market. Kath and BCS Forster were awesome.

I've contact this service 4 times now and all I want to do is give them business! I did get an email saying that they had tried to contact me but I have NO missed calls on my phone!? Apart from that, no follow up call that day or the next day. If you want their service its up to you the customer to chase! Do they really want any new business?

I have been dealing with Noelle Burden and she is very attentive and helpful. And nothing is too much trouble if we have expedite an urgent repair. Her handing of the AGM was very professional.

This could be just one particular body corporate manager. The one allocated to us would not reply any of our emails unless we articulate to end the contract with them. I provided all the tenants emails to her and asked her to send out motions, instead of thank you, she went beyond to educate me that motions can not be act on unless more than 2-3 committee members agree (dah)!!! Overall, due to her lack of communication maybe because she was responsible for too many building or just getting paid and not doing the job... Very very disappointed with the service that she provided and won't go with BCS again after this contract for sure.

It is with pleasure that i write to you with what i must say after running a business for approx 14years that to be able to engage with a person who is the face of your business has been an absolute delight to engage with.
I live in a block of units that is run by your company and always I have been met with your receptionist Melissa who has been nothing short of professional, friendly and helpful upon each and every engagement I have had with her she has put me at ease and always makes sure she is ready to help.
I know after employing many staff I would easy offer her a job in a heart bet.
Kind Regards

Kirsty addressed my 2 concerns immediately.
The way she emailed the tradesperson's cc'ing me, and following up with what was happening, meant I felt completely understood and my problems were being treated with immediate attention and detailed understanding. Kirsty was an excellent person. As in my headline - "Kirsty is an example of the ideal customer service professional" Thank you.

Jan Ramirez, BCS Wollongong. Responds promptly to all our Strata needs and enquiries. Always professional in her dealings with our Committee. Knowledgeable at Committee meetings. Unit block of 16 units.

Beth provides excellent support to our Strata. It is always comforting to know she is available for advice whenever needed. She is professional and knowledgable and approaches her work in a calm and impartial manner.