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BCS Strata Management
MelGreater Melbourne (Metropolitan), VIC
- 2 reviews
Excellent service
Our apartment block has been working with BCS Hawthorn for over 15 years. Over the last 3-5 years in particular we have received exceptional service. I feel confident and calm when reaching out to our Strata Manager, Fei, knowing that the response will always be friendly, professional, responsive, prompt and efficient. I would be happy to recommend (and do) BCS.
1 comment
BCS strataE bad enough
- 4 reviews
- 5 likes
Epping Branch Ignoring you all the time, that is their systematic management skills, you can't do nothing!!!!
Our family planed to travel overseas for maximum two months which ended up staying over 6 months due to covid 19. We left Australia at the the end of February, made the payment for the last bill due on 17 Feb, then we couldn't get to any bill, that is why our payments were delayed.
BCS knows how to apply penalty on top of penalties, interest on top of interests, which it charged us over $200 extra.
I arrived home on the night of 30 Aug, and made all payments the same night. Also contacted then strata manager [Name Removed], to wave the pena...
Read morelty payment for us, because we are not intentional in anyway to delay marking payments, and we never did, since moving in 4years ago, and he received a approval form the head of our committee member [Name Removed] to waive it, but it never come to fruition its tough during covid times, that is why i waited 6 month, hoping my simple problem will be solved. now i am fed up with their CUSTOMER SERVICE. For the past 6 months, I emailed the new strata manager [Name Removed], was ignored, then I emailed her supervisor, the branch manager, and was ignored, i rang the office, was always told [Name Removed] will call me back, but never did, so i got [Name Removed] to email on my behalf, knowing she replied to his other emails most of the time, yet still was ignored. i made a complain to BCS head office website, no answer as expected...3 comments
being with BCS Epping NSW for 4 years,
I am wondering how much BCS paid, to get all the great reviews?
Body Corporate ServicesBCS Strata Management
Hi there,
Thank you for sharing your feedback. We are very sorry to hear you have had a negative experience, and we are happy to look into this matter for you.
Could you please email bcs_epping@bcssm....
What happens to all my emails sent past 6 month, with all your mentioned details.
ArchieSydney, NSW
- 2 reviews
- 3 likes
Unresponsive & Rude
These guys are absolutely unprofessional! Like some others that have complained they do not respond. Even their reception team thinks they are up there and can just hang up the phone when they don’t like you or don’t like dealing with anything you are requesting.
We have had to deal with them over several years, initially while my husband was EG and POA for my Mother-In-law who had a unit in a building they manage and now when he is the executor of her will the problem continues.
Their reception staff will ask for all your details so they can ...
1 comment
Body Corporate ServicesBCS Strata Management
Hi Archie,
Thank you for sharing your feedback. We are very sorry to hear you have had a negative experience. We take our customer feedback very seriously and we will look into this matter further fo...
Read morer you. If you want to make a formal complaint please email us at CustomerCare@picagroup.com.au and someone will be in touch as soon as possible.Find out how BCS Strata Management compares to other Strata & Property Management Services
Know better, choose better.
LibbyVictoria
Absolutely Useless
They have not sorted out a new caretaker and we have been requesting this since before November last year. Promise to phone me on a certain day and do not I follow up with an email 2 days after I was supposed to be called and it still takes them 2days to answer that. Respond to an email received immediately to only get an out of office reply they are away until the 01/02/2021, what a joke!
1 comment
Body Corporate ServicesBCS Strata Management
Hi Libby, Thanks for getting in touch. Very sorry to hear about the situation. We will look into it for you. Please send your contact details to CustomerCare@picagroup.com.au, and a bit of information...
Read more about the situation and someone will get in contact with you as soon as possible. Kind regards, BCS Customer CareDCWSouth East Queensland, QLD
No response from BCS
2 weeks ago, I sent a letter of complaint to BCS by Express Post. The BCS website says that they will - “Acknowledge receipt of your complaint by the close of business the next working day”. No acknowledgement has been received.
About a week later, I sent an email to BCS, using their website, asking why I have not received any acknowledgement on my complaint. There has been no response from BCS to this email.
Unfortunately, I find that I must use this public forum to advise them that letters, emails etc are being ignored.
1 comment
Body Corporate ServicesBCS Strata Management
Hi there, thank you for your feedback and we do appreciate how frustrating this may have been. We are experiencing a high volume enquiries due to COVID-19 and are working through them as quickly as po...
Read moressible. If you want to speak to someone directly about this, make sure you include your contact details to CustomerCare@picagroup.com.au and someone will be in touch shortly. Thank you for your patience. Kind regards, BCS Customer CareJoeSydney, NSW
- 2 reviews
- 1 like
Very good detailed advice and options
Very informative and knowledgeable with options provided. This provides me with confidence that our needs will be met. Also very polite and courteous service.
Follow-up to emails though to a reasonable timeframe needs to be tightened and I believe this is a lack of resources on management’s part.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Joe,
Thank you for sharing your positive feedback :) We would greatly appreciate if you could share the review on Google also if you have some time? You can search the branch, for example, BCS Sydn...
MASSydney, NSW
Shocking experience with BCS chatswood branch
The strata manager has no basic knowledge of strata law. Even the branch manager Sarah Hogg agreed that a bylaw can be passed by simply majority, on one person one vote format. It is laughable.
2 comments
Body Corporate ServicesBCS Strata Management
Hi there, We are sorry to hear about your experience. If you want to speak to someone directly email through your details to bcs_chatswood@bcssm.com.au and one of the team members will be in touch. Kind regards, BCS Customer Care
I am not going to send email to BCS chatswood branch because the branch manager [Name Removed] has demonstrated she knows little about strata law. Anyone else I can contact?
Christine R.
- 2 reviews
- 2 likes
Elizabeth Wang
Elizabeth Wang has managed the 22 Townhouses I reside for a few years. She has had to deal with some difficult owners but with negotiation and skill has been a very competent Manager. Elizabeth is very knowledgeable with Strata law and the rules and regulations and I would not hesitate to recommend her as a Strata Manager
Christine
1 comment
Body Corporate ServicesBCS Strata Management
Hi Christine,
Thank you for sharing your positive feedback for Elizabeth. We will be sure to pass it on to her....
Read moreIf you could leave your positive experience on Google also it would be greatly appreciated. :) https://bit.ly/2JtEO5L Kind regards, BCS Customer Servicewounded by BCS HawthornGreater Melbourne (Metropolitan), VIC
More then a year pain and continue now its with vcat
we are all living in a pandemic world now everyone is going to lot of mental stress and anxiety these days we hire someone to reduce the workload,stress and pay them but with BCS its other way around Worst management ripping of lot owners by imposing legal fee when they failed to do their jobs properly.
Please note:
If company want to survive first they have to get rid of manager Very abusive to lot owners no customer service aggressive in nature poor communication skills and take matter personally I strongly believe he is the liability of t...
Read morehe company . BCS misuse their power and try to get more money in form of legal cost and interest when they failed to answer to lot owners for 6 months. reaching out to BCS its like nightmare specially for us who is already going through lot of mental stress ,Financial stress,family growing.1 comment
Body Corporate ServicesBCS Strata Management
Hi there,
We are very sorry to hear you have had a negative experience. We take your feedback seriously and will look into it further for you. If you want to make a formal complaint you can go to: ht...
Read moretps://bcssm.com.au/customer-feedback-vic/ or you can email bcs_hawthorn@bcssm.com.au if you haven't already.Find out how BCS Strata Management compares to other Strata & Property Management Services
Know better, choose better.
L ReadingSydney Surrounds, NSW
Julie at BCS, Chatswood NSW is fabulous
We would like to acknowledge the extensive assistance, advice and professionalism provided to us by Julie Edwards of BCS Chatswood office, (especially) over the past couple of months regarding our hoped for property refurbishment. Julie was very knowledgeable and courteous, plus always available to assist us, which has enabled our refurbishment to be appropriately voted on to proceed. Thank you so much Julie. We greatly appreciated your assistance, Lisle & Luke
1 comment
Body Corporate ServicesBCS Strata Management
Hi Lisle & Luke,
Thank you for sharing! We are delighted to hear about your positive experience and will be sure to pass it on to Julie. We would greatly appreciate if you share your kind words on Go...
Read moreogle also. Here is the link: https://bit.ly/2UucLFVVictimGreater Melbourne (Metropolitan), VIC
Such a Torture Hawthorn
we are all living in a pandemic world now everyone is going to lot of mental stress and anxiety these days we hire someone to reduce the workload,stress and pay them but with BCS its other way around Worst management ripping of lot owners by imposing legal fee when they failed to do their jobs properly.
Please note:
If company want to survive first they have to get rid of managers like [Name Removed] Very abusive to lot owners no customer service aggressive in nature poor communication skills and take matter personally I strongly believe h...
Read moree is the liability of the company . BCS misuse their power and try to get more money in form of legal cost and interest when they failed to answer to lot owners for 6 months. reaching out to BCS its like nightmare specially for us who is already going through lot of mental stress ,Financial stress,family growing.1 comment
Body Corporate ServicesBCS Strata Management
Hi there,
We are so sorry to hear that you've had such a frustrating experience. We take customer feedback very seriously and will look into this further for you. If you want to leave a formal compl...
Read moreaint and leave your details, you can go to our feedback page https://bcssm.com.au/customer-feedback-vic/ one of our customer service team members or the Head of Customer Experience will be in touch. Or if you want to email us directly at CustomerCare@picagroup.com.aualex s.
- 3 reviews
- 5 likes
Months of stonewalling
Multiple noise complaints and no reply in months, IMHO the tactic is to stonewall someone until they stop trying to get them to take action. The associated mental health impacts from the noise has driven a person to the brink of suicide and these people won't lift a finger to help.
The owners have sought noise testing and a treatment plan but can you get a reply from them, no!
Well I've seen both sides of this company as lot owner and tenant, give these people a very wide birth, I know I will be.
3 comments
Body Corporate ServicesBCS Strata Management
Hi Alex,
Thanks for your review, we are sorry that you have had such a frustrating experience. We take our customer's feedback very seriously. Feel free to reach out via our customer feedback webpage...
Read more bcssm.com.au/feedback and someone from our customer service team will be in touch. We will do our best to see what can be done to help the situation.Thanks for the bot response.
Body Corporate ServicesBCS Strata Management
Hi Alex,
Sorry to hear you think it was a bot response. The above steps are the steps we encourage people to follow if they have a complaint. We thought you may want to leave a formal complaint via ...
Read moreour feedback page and speak to someone about the situation? If you send us your full name and strata plan number by emailing us at CustomerCare@picagroup.com.au, our Head of Customer Experience will be in touch.Harry L.
- 2 reviews
- 6 likes
BCS management
Shonky and scammer of a company [Name Removed] and [Name Removed] biggest liars don't do there jobs properly and don't keep records properly and charge for strata fees but don't get proper insurance on properties / buildings and if it doesn't go there way or if you in hospital in months recovering from accident they will sue you and play games. Leave you on the streets these to people from this company will play games just to take your property off you.thia comes from first hand experience .
Be ware don't deal with these shonky scarmer company there not interested in helping more interested taking your property and money off you.
Hope one day they have accident and someone scams them like they scammed us.
2 comments
Body Corporate ServicesBCS Strata Management
Hi Harry,
Thanks for sharing your comment, we are sorry to hear you have had a negative experience. We take our customer's feedback very seriously. If you wish to make a formal complaint and discuss ...
Read moreit further, go to bcssm.com.au/feedback and someone from our customer service team will be in touch. In regards to your comment, we manage all properties in line with government legislations.We have tried to resolve it back then for over 2 years and no one there wanted to help thanks to the Illawarra office they turned out life upside down when I was recovering from huge motor vehicle acc...
Read moreident and was in rehabilitation to get my life back on track and I'm sure you a not going give back our our property / $200,000 back and other damages. I have been hit 2 times of loss of my health and loss of my property because [Name Removed] made mistake which he promised to sort it out and didn't and then [Name Removed] takes over she couldn't care less shame on then people that take advantage people live us. PS Your office has my number. If they don't know who this is they must of done it to many people.RonSouth East Queensland, QLD
- 4 reviews
- 3 likes
- Verified customer
Just find another company, it's that simple.
Just don't use them. There are other Body Corp companies out there, that offer a far better service and are cheaper. BCS have essentially abandoned our complex after our manager left BCS. After 6 months of no service, our contract was up for renewal and BCS send out their nice brochure with all the amazing things they do, what a joke. In the end, our AGM never happened, the committee member have chased BCS to find out what is going on. Finally got someone to admit we have no manager and that they have no intention of running our AGM. The person...
Read mores suggestion was to terminate the monthly contract that our agreement had rolled onto, so now we are starting the process to vote them out. Unbelievable that a company can run like this, but they just keep getting away with it.1 comment
Body Corporate ServicesBCS Strata Management
Hi Ron, thanks for sharing your feedback. We are sorry to hear you have had a negative experience. We take our customer's comments very seriously and would like the opportunity to look into this situa...
Read moretion and try to resolve the breakdown. If you would like to log a formal complaint at https://bcssm.com.au/feedback/, our customer experience team can review and reach out to you. We look forward to seeing if we can rectify the problem. Regards, BCS & PICA Group Customer Experience.CoreySydney, NSW
- 5 reviews
- 8 likes
Issue with BCS resolved!
Review has been edited due to issues being resolved, Issue was resolved as BCS wanted to resolve the issue so that I would change my review as they care about their reputation to a certain extent. All prior attempts to resolve the issue through direct contact with BCS staff were unacceptable prior to leaving an honest review that explained the scenario.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Corey,
Thanks for sharing your comment, we are sorry to hear you have had a negative experience. As you know, this issue wasn't straightforward and related to an issue with your conveyancer. Regar...
Read moredless, we are pleased we could solve the problem for you. We take our customer's feedback very seriously and care about how our customers talk about us because it's the most significant indicator they are happy with our services.Find out how BCS Strata Management compares to other Strata & Property Management Services
Know better, choose better.
J ParkSydney, NSW
- 8 reviews
- 1 like
BCS Epping - Great service by Elizabeth
It's not always easy liaising with body corporates and the tradesmen, but our strata manager Elizabeth Wang is always courteous & pleasant to deal with, and I appreciate her professional advices.
1 comment
Body Corporate ServicesBCS Strata Management
Hi J Park,
Thank you for sharing your positive feedback. We love hearing that our customers are enjoying their BCS experience. We'll be sure to pass on your review to Elizabeth.
...
HermesGreater Melbourne (Inner), VIC
- Verified customer
*** Australia’s WORST Strata Management Company of 2021 - Voted by Flood Victims ***
*** Australia’s WORST Strata Management Company of 2021 - Real Victims of this Strata ***
My personal experience with 3 highly incompetent OC Managers who caused following damages to my family health & property are :
1) Million Plus Loss of property value - Leaks, Mold uninhabitable living condition
2) $120,000+ repair cost to our property
3) $30,000+ Unnecessary Expense - Last Minute Emergency Hotel Cost, Food cost, Pet boarding
...
4 comments
Body Corporate ServicesBCS Strata Management
Hi Hermes,
Thanks for sharing your feedback. We take our customer complaints seriously and would like the opportunity to look into where and why the communication breakdown occurred. If you could ple...
All escalation are sitting with serial Liar Murray Slangen his details are below :Murray.Slangen@bcssm.com.au>
still any issues, please dont hesitate to contact me for proof.
Body Corporate ServicesBCS Strata Management
Hi Hermes,
Thank you for providing further detail, we believe we have been able to identify the property that you are referring to and note we have not managed this property since March 2020. In res...
Read morepect of the staff member, you have identified, we do not support publicly naming and shaming of current or, in this case, previous staff members. The previous employee has not been with BCS since July 2019. However, if you have concerns that relate to BCS, please email us with your contact details bcs_melbourne@bcssm.com.au or contact us by telephone on (03) 9616 1699 and we will have our Senior Branch Manager contact you.EShumSydney, NSW
Professional and Helpful!
BCS Strata Management provides a very professional service with a personal touch.
Flexi has a wealth of knowledge with strata laws and has always been responsive and helpful.
Their electronic strata management systems provides a user-friendly platform for commuication; whether it correspondance relating to updates in strata laws or voting and issue of minutes, they make accessabilty to information easy.
1 comment
Body Corporate ServicesBCS Strata Management
Hi EShum,
Thanks for your positive review. We are always thrilled to hear that our customers are enjoying the BCS experience. We will pass on your glowing feedback to Felix.
...
StevenSydney, NSW
BCS Strata Management Review
Felix is a very diligent Strata Manager. In managing the strata work for my unit, he was very proactively engaging with me as unit owner on understanding the issues and then effectively scheduled different tradesmen to thoroughly check the issues, identify the root causes, define the scope of work and assess the work costs. Besides, Felix is an excellent communicator and executor for the work to be done greatly.
1 comment
Body Corporate ServicesBCS Strata Management
Hi Steven,
Thanks very much for sharing your positive experience! We love hearing that our customers are enjoying BCS and the fabulous managers that we have. We will pass on your excellent feedback to Felix....
Read more Regards, BCS Customer Experience.A AttardSydney, NSW
BCS Strata Management - Epping
I have been on the strata committee in my building for 10 years and have dealt with several managers from BCS Management in Epping during this time. Around 18 months ago, Elizabeth Wang took over the management of our property and she's been a breath of fresh air. She's highly professional, very responsive and efficient to requests, very knowledgeable in her field, and always conducts herself in a warm and friendly manner. Thank you Elizabeth!
Questions & Answers
privetasked
Why when a person asks for financial records, are they treated with contempt?
Isn't the person legally entitled to know where & what the money is going?
From what i see, many managing agents are not doing the right thing, so i wonder what is happening with or where is the money that should be going into strata funds?
Strata was set up originally to pay any legitimate costs, ie electricity, water maintenance, so in other words isn't strata management just a glorified bill payment service?
Hopefully someone out there can answer my questions
Thank you
1 answer
Body Corporate ServicesBCS Strata Management
Hi,
Thank you for sharing your comments and thoughts. Yes, owners or an authorised person can make a written request to their owners corporation to inspect the records. Your committee should respond and agree to you inspecting the records, and their response should be within 10-days of receiving the request. It is the owners corporation, and not the strata manager, who can set the terms of the document inspection such as time, place, online or in person. We hope that helps to answer your question. If you are a BCS customer and are still looking for assistance and advice, please feel free to reach out. Our customer experience team or branch staff are always able to help by providing your details here: https://bcssm.com.au/feedback/
Regards,
BCS.
Yvonneasked
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
2 answers
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been told the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt.
We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this!
I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
Body Corporate ServicesBCS Strata Management
Hi Yvonne,
The chair may run a meeting, but they don't have a deciding vote. What's more, you don't always have to depend on your one chairperson. For example, if the chair is away, the people present can choose someone to chair that particular meeting.
When it comes to voting, different types of votes require a different majority. The different votes include: general resolution - a one lot/one vote format which requires a majority (over 50 per cent); special resolution - a vote by unit entitlement, with no more than 25 per cent of the votes cast against it; unanimous resolution - where every vote has to be the same.
We hope this helps to answer your question. If you are a BCS customer and would like further help, please don't hesitate to reach out. Our customer experience and branch staff are always here to help.
Regards,
BCS.
mahmmod e.asked
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
1 answer
Body Corporate ServicesBCS Strata Management
Hi Mahmmod e.,
Thanks for sharing your comment, we're sorry to hear you had a negative experience. If you are still having difficulty, please provide your details here: https://bcssm.com.au/feedback/ . When you have submitted your details, our customer experience team can look into your issue and see what we can do to resolve it.
Regards,
BCS.
Details
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Body Corporate ServicesBCS Strata Management
Hi Mel,
Thank you for sharing your positive feedback :) We would greatly appreciate it if you could share the review on Google also if you have some time? You can search the branch, for example, BCS Hawthorn and leave a review....
Read more Kind regards, BCS Customer Care