Reviewer Photos & Videos
1 star is too generous
BC meeting minutes withheld from owner deliberately. Non advisement of upcoming meetings on purpose and when advised on my intent to attend, withheld information on how and where to attend.
The reviewer stated that an incentive was offered for this review
Once again BCS bullying and inflexible
BCS specialises in sending threatening emails as their preferred communication model. They only offer one date for a fire inspection and threaten hundreds of dollars fine if you do not comply. We have to alter how holiday plans because of these officious bullies. They refuse to offer any alternative. Do not sign up with BCS, this is one of a long list of problems I have with them
I have had many dealings with Rezwana and have found her to be extremely professional and helpful in every way. There is never a problem with any issue and she has always resolved any problems that may arise.
Review for Margot Haynes - Property - OCP #14617 34 Cromwell Road South Yarra
As the Chair of the BC Committee at 34 Cromwell Road South Yarra, I have nothing but the highest praise for Margot Haynes who is the Assistant Strata Manager. She always goes beyond ,Customer expectations when it comes to providing service to all members of the BC Committee. She conducts herself professionally, ethically and works diligently in ensuring that positive outcomes are achieved. Margot is very responsive to all email and telephone enquiries, and strives at all times to provide answers to the many questions asked of her. BCS is a very fortunate to have Margot as an employee of theirs.
Professional and Customer First approach
Highly recommend. Rezwana has always been very professional in her dealings and has a customer First approach for every problem that she deals with. Always a pleasure to work with her and the team.
Professional and always follows up
I have worked with Rezwana on many jobs and have always managed a positive result in the difficult task of providing maintenance to the owners corporation properties held by BCS. Rezwana is highly recommended and look forward to working together again.
Pro-active & highly approachable Owners Corporation manager
I have been working with Veralin & the BCS team for many years & have found everyone to be highly professional & responsive to my emails & phone calls.
Veralin goes far & beyond to help clients with their needs to ensure that the task at hand is met quickly & professionally.
I highly recommend the Owners Corporation managers at BCS & look forward to continuing our business relationship for another 10+yrs!
Outstanding service from Veralin
Veralin is amazing amd a huge asset
And goes out of their way to help and make sure everything goes smoothly
And very friendly and kind
I would highly recommend Veralin.
Avoid like the plague or cholera
Everything thing is outsourced to third and related parties. They do nothing except send unnecessary emails to each other and owners and charge for it. Clients are treated with contempt and are regarded as cash cows. Appear not to be familiar with laws. Run from them.
Rude staff, careless management of costs.
We have five owners and a management committee of two. This year BCS slipped a 33.4% admin levy increase into a section of the AGM budget for 2022. This was justified as a response to inflation and that the management committee had overspent by $3494. That is to say, they put us all in debt, something the bcs manager should have warned before the money was spent. We received no warning, no explanation or breakdown of how this happened. The secretary informs me, there was no discussion between her and the Chairman and she was not asked to approv...e the outgo. It was a unilateral decision. Costs have increased by more than 10% every year for the last four years and now another 33.4%. The admin levy is now 67% higher. Either they are extremely bad at cost management or it's something else. I was offered no explanation or reason as to how or why the committee had over spent and therefore went into the meeting expected to make an uniformed decision. I did not receive the figures until one week before the AGM, I did not receive a voting form to table any amendments and I have never seen the accounts. I am rarely informed about what is happening to my contributions, I do not receive emails from the bcs coordinator, in fact when I turned up for the meeting I was the only person there. The others had been advised it was to be a VOCM – I had not. Some in our block of five cannot find the extra money. I will not be able to pay this increase and now face the dilemma of either defaulting on my mortgage or on the levy payment. This has led to conflict between owners and conflict with the bcs convener. It is an absolute mess. When I pointed out that pensioners have no way of funding this increase, our bcs convener said , 'Go talk to Centrelink and ask them for more money.' (captured on the VOCM video). This is completely unacceptable rude behaviour but typical of how this company has dealt with us over the years. Part of the problem is an uneven divide between negatively geared investors who welcome extra costs for tax reasons and owner occupiers who are trying to hang on to their home. I asked for an audit of the body corporation’s finances with particular focus on how where and who has received the money. This was denied so I am writing to the Queensland Housing and neighbours body-corporate department to investigate whether this is just bad management or something else.
One star is one too many
We moved into our apartment a few months ago and BCS Chatswood management simply do not respond to queries. I have raised this with the parent group (PICA), but that was also a waste of time (granted, I at least got responses from them, but not their Director of Customer Service or whatever bogus title they have, who is supposed to contact anyone who complains). According to PICA, an acknowledgement of an email should be received within 2 days and a response within 5 days. So far 128 days and not a single acknowledgement! PICA also supposedly e...scalated to our Strata "manager"'s team leader - still nothing from him either. I know most will be as bad as the other, but I'm looking forward to proposing a new management company! AVOID BCS LIKE THE PLAGUE!
Do not use this company
I am on the committee and it is impossible to get a timely response or basic care for our property. Unable to budget. Ignore issues to the point where they blow up and become more costly. We have significantly higher fees than market, however nothing is getting done in return for the extra investment and the building continues to be neglected and devaluation.
We employ BCS to look after our complex.. so far nothing has been put through insurance , from the last two storms , and paid out of our monies.
Which has left our complex with broke.
I would not recommend this company to anyone.
No emails answered or any correspondence regarding our situation.
Then have the audacity to put levy’s up x nearly $100
I have also sent an email to the General Manager only for it to be forwarded to the office , who looks after our complex .
Not good enough!
I would really want to know the procedure and steps how customers are meant to contact
After getting no response for 3 (or more) months from the strata manager I had to send an email who could give me a clear answer. Thus, I contacted the senior branch manager. After exchanging a few emails explaining what was going on. I have left in dark once again.
So, what am I supported to do? I had to contact the customer service team from their website. I got the same answer I got from the strata manager about 7~9 months ago saying a meeting is required. Also, the strata managers have "subsequently sent a follow-up email..."
I am still waiting for them to prove they have sent me "subsequent/follow up email"
Confidence and reliability
It is great to have BCS there to support us. Always responsive and reliable to all issues and enquiries with accurate and timely advice. We would be happy to recommend their services.
Questions & Answers
Why when a person asks for financial records, are they treated with contempt?
Isn't the person legally entitled to know where & what the money is going?
From what i see, many managing agents are not doing the right thing, so i wonder what is happening with or where is the money that should be going into strata funds?
Strata was set up originally to pay any legitimate costs, ie electricity, water maintenance, so in other words isn't strata management just a glorified bill payment service?
Hopefully someone out there can answer my questions
Thank you for sharing your comments and thoughts. Yes, owners or an authorised person can make a written request to their owners corporation to inspect the records. Your committee should respond ...
Hi there, could you please clarify that a decision on any motion at the AGM is made by the Chairperson only or majority votes?
No owners were made aware that the HUGE electricity bill is directly from the electricity metres of shops 1-5. When I spoke to some owners about this, they were shocked. Why have the owners not been t...old the source of the bill before having them vote??We should not have to cover this cost. The shop owners should. As I stated previously, the lawyers BCS have employed suggested this bill be covered by insurance, why are we expected to cover this bill- BCS/Energy Australia should be sending this bill to the shops that accrued this debt. We want to know why we weren't told that the shops owe this money- the lighting shop. dentist, 'massage parlour' etc- owners had no idea of this! I have not been present at the meetings however, I know that ideas are brought forward by the Strata managers and the TRUSTING committee members are following the suggestions made by BCS management and voting for the suggestions made. I have spoken to a number of owners, they report many owners have little understanding of the legalities and how to get the money problems resolved and are therefore looking to the Strata managers to help, however it seems that the suggestions made by BCS employees are pushing us into further debt. Looking at the books/expenses, so much money is being wasted- tens of thousands to continuously fix a lift that floods with water... Consultants that have not done what they should have etc.
The chair may run a meeting, but they don't have a deciding vote. What's more, you don't always have to depend on your one chairperson. For example, if the chair is away, the people presen...t can choose someone to chair that particular meeting.
Hi the bcs strata management from Sydney make a complain for me and I live in Keiraville New South Wales in Wollongong the Mackie complain it's funded TV outside my property and some rubbish and this is rubbish and TV i not for me somebody but outside and I live in townhouse the are money neighbour live in townhouse .why just sended complain for me????
Hi Mahmmod e.,
Thanks for sharing your comment, we're sorry to hear you had a negative experience. If you are still having difficulty, please provide your details here: https://bcssm.com.au/feedback/.... When you have submitted your details, our customer experience team can look into your issue and see what we can do to resolve it.
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