Poor customer service
I’ve been with BCU since 2007. Tried calling their customer service with a simple banking question today. I was told I would have to come into a branch for the information I was after. The customer service rep cut me off mid sentence in my inquiry and then promptly ended the call! So glad they are keeping their overheads down and not wasting any money on “service” training. So glad I called.
POOR CUSTOMER SERVICE! When you need something from then they say they will get back within 2 business days and they never do. Always have to follow up on requests made.
Save yourself the effort and join an orange online bank (hint hint). So much better customer service, no atm fees, no account fees.
I applied for a transaction account through online and the system has verified my details but when I followed up with bcu, the representative had no idea about the application. I gave my application ref no# and until now I haven't received any call back from bcu as promised
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My husband got a loan from bcu for a car he paid $20,000 himself and borrowed $34,000 he took out loan insurance to protect me . 4 months later he was killed in a car accident and Bcu wouldnt pay the insurance as he had a small cancer cut off his ear 3 years earlier and they said if they had of known they would never have insured him also didnt reimburse monies paid for the insurance. So not only was I grieving I also had to come up with $34,000
20 Years a member, quality of service now doesn't exist.
Looking at the other two latest reviews, agree 100%. Have been a customer with BCU for over 20 years. Used to have such down to earth and approachable, helpful staff. We used to have a good relationship, and have been good customers over the years.
We found the members of our local branch moved away as the structure of the bank changed. We had multiple new loan managers. They failed to respond to our emails when we sought a new loan. Follow-up was non-existent. We had to constantly chase them to see if communication was received. We would be to...
After 27 years it's time to close account
A long time ago they were the bank for the locals and were customer service but slowly they have changed their policy and structure to be more and more money hungry and less customer focused. For several years now since joining NAB I have planned to close my BCU account and membership as my experiences with NAB have been so much better. No monthly fees vs $5 membership with BCU. Much better credit given from NAB at lower rates and generally much better advice offered from NAB. BCU even took members bonus dividends back (mine was $155 in S12 acc...ount) as they say they done it in members interests so they could open more ATM machines but was simply Indian giving and a way to money grab from members. They have also limited free eftpos transaction to 20 per month. Which is just another way to charge fees to the average member. Could rave on with some long horror stories but will just advise people to choose another institution or one of the big 4 as BCU has been overcharging and wasting members fees at a growing rate for far too long.
Poor service and customer relations
I have been a member of BCU for more than 25 years during which time I have had a very happy, friendly and helpful experience with the staff and management. They were eager to please and knowledgeable, I was happy to recommend them, until there was a change in management and ideas. They are now just pushing their staff to sell, sell, sell. They have consequentially lost all the old, experienced, friendly and helpful staff we once had at Macksville.
When I have a problem, I can't get them on the phone, they have a high turnover of staff, meanin...
Questions & Answers
We had loan insurance on our car my husband died in a car accident your insurers said my husband had a cancer cut off his ear 3 years earlier so would not honour the loan insurance why not I had to pay the loan out
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