Australian Mutual Bank

Australian Mutual Bank

Australian Mutual Bank

100 reviews

92% · 928 · 8%

Customer Service


99 reviews
KathrynMetropolitan Adelaide, SA

Life changers

Australian Mutual Bank and Josette are highly recommended by me and I can not say enough to thank them for helping me out of a bad situation. They saved my life literally and I will never be able to thank them enough, so definitely give Josette and Australian Mutual Bank a call, you will not regret it! Show details
Graham M.
Graham M.

fantastic brilliant wonderful

the australian mutual bank (mcarthur square branch ) is number one terrific wonderful fantastic would recommend them if your changing banks and the staff simply the best one in particular Tory wow she has made us feel at home and part of the incredible family already tory is fantastic kind warm friendly and a great smile. Show details

A very positive experience

As a first home buyer, I was a bit anxious about the process of getting a loan pre-approved and then going through the formalities of finalising the settlement. Josette made sure I understood each step of the way and nothing was ever too much for her to assist me with. She is extremely thorough, efficient and compassionate, which helped make this a very quick and painless process for me. She is an asset to the AMB and her many already positive reviews are a testament to this as well as her professionalism and character. Thank you again Josette for assisting me into my first home. It was a pleasure dealing with you.
HasnSydney, NSW

Exceptional customer service

Australian Mutual Bank has been amazing throughout our purchasing journey. As a first home buyer we were not sure about the process and had many doubts and questions about the process. Rajin Pandey was patient and guided us in detail about each step in the home buying process. Show details
Claire and Davor
Claire and Davor

Excellent Service from AMB

Claudia and Leonie were nothing short of amazing with helping us get our mortgage over the line and buying our house. They were efficient and worked so quickly to make it happen for us. Show details
ShzSydney, NSW5 posts

Stress free mortgage solution

Elektra was my home loan go to person and she was so helpful with my application. She made the process as easy and as stress free as possible. I have been a member of AMB for years and wouldnt go anywhere else as they do reward their loyal customers with excellent services and pricing. A bank you can trust with staff that are passionate and most importantly customer centric! Thankyou Elektra and AMB team. Show details


The branch supervisor went above and beyond to assist us. Show details
Sonya Wood
Sonya WoodSouth East Queensland, QLD

Refinancing - Excellent customer service

Thank you so much Anu for any easy transition with our refinance. You have been amazing and always very responsive and up to date with my requests. Show details

It was a really good experience with a lovely patient customer service person who helped me

I left a message for help and help came my way through a very patient person who really took her time to walk me through all the changes i needed to make to change my email address. Show details
AAA34 posts

stress from big institutions

wish to withdraw the previous review.... letting off steam and a waste of time really. About that bank Show details
Michael C.
Michael C.


Refinancing with AMB was simple and easy.
The reason for this was Josette what a dead set legend ! helped us through everything.
If your lucky enough to apply for a home loan and are assigned Josette thank your lucky stars what a beautiful person
Thank you again
Michael & Jenny
Sarah P.
Sarah P.Hunter Region, NSW

Highly recommend

Josette from AMB was highly supportive and solved queries immediately.
Miriam4 posts


I have been with this bank for well over a decade now and highly recommend them. I prefer to speak with someone for any assistance as opposed to going online....and, have always dealt with Annetta, I find her to be very obliging, helpful and happy to answer any questions, she is also very friendly. Thank you Annetta :-) Show details
James 2 posts

Great experience

Maria Christodoulou was very helpful and patient. Great to work with. Show details
D and A Beetson
D and A BeetsonSydney, NSW

Cath Best Customer Service Lady ever

Thanks so much for helping us today Cath! What a legend! So very polite, knowledgeable and helpful. Made our inquiry so much easier with her fantastic help.
Cath would have to be the best Customer Service person we’ve dealt with in a while so she so deserves a huge pay rise because unfortunately our country is lacking in services. Once again thank you so much Cath and have a great day. Show details

Questions & Answers

Jake H.
Jake H.

Hello, I'm just about to sign a contract to refinance my mortgage with AMB. Just wondering about the fees associated with the redraw facility and whether there is any minimum redraw amount? I can't find anything about it on the contract paperwork. Does anyone have any experience with this?

Australian Mutual Bank
Australian Mutual Bank   DM   


I came across Australian Mutual Bank 3 year fixed home loan @ 5.48% from Rate City loans website

2 unfriendly review above about 4-7 months ago. Has anyone here dealt/apply loans with them recently?

How was your experience? Appreciate your assistance in sharing

JJ Thomas
JJ Thomas  

I’ve had a great experience in refinancing last month. Ask for Rajin, he was really helpful, emailing me back and guiding me through the process. Highly recommend!

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