Australian Mutual Bank

VOTE NO to the merger. This is my reason why. I have been very disappointed with Australian Mutual Bank’s service, particularly when travelling overseas. Before leaving Australia, I advised the bank that I would be overseas. Despite this, my card… Read more

was suddenly blocked without warning and without any notification to me. This left me without access to funds while overseas.

When I tried to contact the bank from overseas, my calls initially kept ringing unanswered. When I eventually spoke to someone, they were unhelpful and unable to resolve the issue. The problem remains unresolved.

This is not the first time this has happened. Recently, my card was cancelled without adequate explanation, and I experienced similar difficulties getting clear answers. Due to ongoing poor communication and lack of responsiveness, I also moved my home loan away from the bank.

The bank is now seeking member support to merge and become a larger organisation. In my view, basic customer service, communication, and reliability need to be significantly improved before expanding further.

At present, I do not feel confident relying on this bank when travelling or in urgent situations

Hi Five for acknowledgment & response. However, I recently tried to refinance mortgage for the special fixed rate of 4.74% (investment) I doubt any one managed to win this deal. I doubt this offer really has been offered to anyone. I wonder this deal is just to make this bank more attractive to customers? Quite frustrating. Show details

Home Loan Case Manager "Anu" was great, followed up promptly, she does ask for more information but this help the application to be progressed faster. Great thing about this bank is they provide support all the way through so Mortgage Broker can be off the equation for anyone trying to apply a loan. Just to note that any loan application with this… Read more

bank will take a really long time, that why I removed a star because of super duper over-onerous process they have, where you are required to entered a branch, post out/post in document where nowadays everything is digital. Especially requiring a on-site valuation and if the valuer doesn't state the facts properly, it will cause alot of hassle and back and forth. I would suggest the bank to take common sense approach, as sometimes the valuer they engaged may state some findings but omit the full story which the bank can verify themselves easily rather than trying to wait for everything the to be resolved. In my case "Anu" was helpful to pass on to her manager that instead of wasting everyone time, either they progress or reject my application. My recommendation is if refinancing, worth going to this bank as there is no time constraint (maybe just paying extra interest rate for the extra time), if purchasing a property, not really worth the risk due to the over-onerous process that might cost the applicant more than they bargain for if didn't settle on time.

Exceptional Customer Care and Personalised Service at Australian Mutual Bank – I'm incredibly grateful for the outstanding service and support I've received from Australian Mutual Bank. From the moment I joined, circa 15 years ago. I've been consistently impressed by their dedication to customer satisfaction and their commitment to providing personalised financial solutions. A special shoutout goes to Tori T and Parveen S… Read more

(Campbelltown Branch) whose exceptional guidance and support have made a significant difference in my banking experience. Tori's expertise and attention to detail have ensured that all my financial needs are met with precision and care.

Parveen's support and guidance has been invaluable. Her warm and approachable demeanour, coupled with her deep knowledge of the bank's offerings, has made every interaction a pleasure. To further cement their customer service, while Parveen was off ill, I received a phone call from the regional manager to update me on my enquiry, which just goes to show how much they value their customers.

Together, Tori and Parveen exemplify the values and customer-centric approach that make Australian Mutual Bank a standout institution. Their professionalism, dedication, and genuine care for their clients have not only earned my trust but have also made me feel like a valued member of the bank's community.

Again, thank you Tori and Parveen, for your exceptional service and for making my banking experience so positive and rewarding. I look forward to continuing my journey with Australian Mutual Bank, knowing I'm in such capable and caring hands.

Kind regards Brian

Not happy – Be sure your wages are fantastic. I applied for a home loan and called beforehand to make sure I am able to service the loan based on their requirements. The loan was only small. They said yes and also said yes to include overtime as I was doing overtime every week. The application was rejected because they say I couldn’t service the loan and was… Read more

told they could only use 80% of overtime when doing their calculations. This was not mentioned beforehand. I was actually shocked to be rejected. My wages were very good and I could easily afford the repayments even with a fair few interest rate rises. My current repayments are much higher than what the loan would have been, plus we were paying extra every single week. In less than 2 years we already had 50k in available redraw. My LVR was fantastic. Even that was not good enough. Now I have an enquiry on my name because of the rejection and now when I try and refinance with someone else, they will see that and could possibly be rejected again because of it. Plus my wife is working on a casual basis and because she was shy a few months of being there a year, they could not take her wages into consideration. Another thing, I had to chase them up for an update, and when I did, that is when they told me I was rejected. Not great on keep me updated. Be careful with these smaller banks. It’s a lot harder to get approval from them, even with a very good wage.

Very helpful customer relations. I had some initial difficulty meeting the paperwork for the lending requirements, but the credit specialist Jaimee B. helped me through it and everything worked out suitably. Excellent communication. Great value compare to the big four. Definitely worth it from my experience. Show details

Richard’s support was exceptional. He handled everything with professionalism, clarity, and prompt communication. I highly recommend him for his reliable and helpful approach. Show details

Our refinance experience with Australian Mutual Bank couldn’t be any better. Josette was super efficient and diligent at every turn. The process was seemless. If you are after a highly personalised experience with great offerings, highly recommended. Show details

We were not happy with our loan application process with Australian Mutual Bank. Our car loan was denied as we were self employed and they wouldn't accept any further evidence to show we earn our income from the profits of our business. Not only were we denied when we could well and truly service the loan, but the entire process took almost 3… Read more

weeks when they said 24-48 hours! Each step they asked for documentation that we had already provided, and then we didn't hear back for another 3-4 days, then again for more documentation and repeat. They could have just said from the get-go that they don't service self-employed applicants. Waste of our time and now we have to start again somewhere else. Not happy.

I opened an account nearly two years back and chose the Mutual Bank as I agree with their ethos and the idea of using a smaller local and not one of the big four. They have always been friendly and helpful. But of concern is possible security lapses. I had unauthorised deductions from my account by obvious fraud by who knows (Note: NOT by the… Read more

bank themselves). In all my 57 years, I have never encountered this and it was to happen twice within a six month period. Through AMB’s help I was able to retrieve all of the funds. I suspect due to their size and logistics, the AMB are unable to safeguard deposits as bigger banks do. This is a pity because, I do agree with smaller community banks like AMB. Unfortunately, I have had to return to one of the big four mainly for peace of mind.

Typical meaningless "bank" with pathetic slogans on homepage. Credit cards applications are taken with classic formalism treating applicants as thefts or homeless drug users despite of the income, assets, etc. "Support" is from overseas. Short description - the same rubbish as others.

Josette at AMB is very good, very quick efficent refinancing under time pressure. The app experience is clean and overall banking experience very pleasent and transparent. Thank you Josette

Very good refinance experience with Josette. She was knowledgeable and helpful along every step of the way, and has a very personable manner. She managed to get everything across the line by the rate lock deadline which I’m very happy about. Thanks again Josette!

Just renewed our loan with AMB, given they had good interest rates in this troubled climate; and I have to say that our loan supervisor Tori, was phenomenal! She helped us work out what we needed, told us up front what documents that needed to be provided (instead of asking for bits and pieces along a two week period) and then helped put it all… Read more

through in a really timely matter. My husband and I have banked with AMB for 16+ years, and Tori has to be one of the most helpful, friendly, hard working people we've come across. I'd recommend AMB and highly recommend Tori.

I have been a customer of Australia Mutual Bank way back to when it was called Prospect Credit Union with a good many dealings. Always professional, helpful and due diligence. You are treated more like family than anything else and the customer service is second to none. Thank you. Show details

I dont often apply for Loans, but over the long time i have been with the credit Union, now the Bank, whatever i have applied for, always received excellent Service. My latest unsecured loan for my youngest sons first real car, Tori @ Campbelltown branch executed first class service all the way through the application process. Just terrific service. Show details

I applied for a home loan with Australian Mutual Bank, and my situation was not straightforward as this was my first time navigating the home loan process. I had many questions and needed clear guidance at each stage. Karen Letherbarrow, Branch Manager, was exceptional throughout the entire process. She communicated clearly, followed up… Read more

consistently, and ensured timely resolution of every matter. She took the time to explain each step in a way that was easy to understand and made sure I had all the necessary information to make informed decisions.

I am very grateful for Karen’s professionalism, patience, and commitment to supporting me through what could have been a stressful process. I sincerely appreciate the level of care and attention provided.

I highly recommend Australian Mutual Bank, and in particular Karen Letherbarrow, for her outstanding service and support.

Melani and her team at Australian Mutual Bank were awesome to deal with when securing a loan for a new car. Whilst the process was a little on the slow side, it was due to being very thorough and well tailored to suit me. Interest rates and service that no other bank could beat. Show details

could not be more satisfied with the expertise and friendly nature of your employee. She knew what she was talking about and gave me advise i did not know about. I have been with this bank since 1972. Show details

We have banked with Australian Mutual Bank for many years. Whilst we have no branches open anywhere near us we can always ring and get help on any matter. We are very pleased with this Bank.

I must say, I am amazed at the service I recieved from Pauline at AMB! We joined back in June of 2025 and have been in the process of refinancing our properties. It has taken well over 6 months, however that was not AMB's fault and I am grateful for their patience with us, it was due to changes in our situation that continually prolonged the… Read more

process, but finally it happened and we couldnt be happier. We are looking forward to a long and prosperous partnership! Thankyou Pauline!

Awesome experience! I just refinanced two of my properties and spoke with Shereen who provided the best service. Each time I called I spoke with her and she kept me updated throughout the whole loan process. It really helped with the communication as I did not have to explain myself to someone new each time I called. The loan process itself… Read more

was simple and fast - really happy with the service and will definitely recommend to friends and family!

Parveen Singh from Bankstown branch has been helping me with my home loan account challenges. She has been super helpful in all aspects from answering my 100 questions :) which could be found online if i search properly to getting my query checked with their head office. I would rate AMB and Parveen 10/10 Show details

Applied for a car loan with Australian Mutual Bank and highly recommend them. Rates are very good and as advertised unlike many competitors who advertise a rate no one qualifies for. It was refreshing to get an old school more personal customer service experience rather than AI. Michele was great to deal with, very helpful and made the process of getting car finance easy and stress free. Show details

I’ve been with the mutual bank for decades when it was a credit union. It is always, and I mean that-always, a pleasure to communicate with the staff. Honestly fantastic customer service. Show details

I am a long time member and needed help for legal reasons.Chetna help me from parramatta branch I was very stressed. The lady was kind so efficient.I had previously tried to get onto the Bankstown branch but was getting no answer,I am so glad i found this lady Chetna. Please acknowledge her great service to me I am 67yrs old. Show details

I have spoken to Maria from member relations about my personal loan who gave so me so much excellent help and patients. I was in the mind of closing my account with Australia Mutual Bank, at the end of this year, until Maria had spoken to me to convince me of having confidents that this bank has a priority of caring for customers. Show details