Australian Mutual Bank

Australian Mutual Bank

 Verified
4.7

67 reviews · Statistics

PositivevsNegative
91% · 616 · 9%

Transparency
4.6 (51)
Customer Service
4.7 (54)
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Reviews

67 reviews
Peter
PeterSydney4 posts
 

Block out

Problem with my Virus protection blocking my access to my Australian Mutual bank account. On sending an email to the bank late in the evening the next morning I had a telephone call regarding my problem. With assistance over the phone, we were able to ascertain the problem was with my virus software and I was able to proceed with my transactions online. Problem solved.
Kevin
Kevin2 posts
 

Go AMB all the way

The Team at AMB have always been courteous and helpful in all my Years of having Dealings with your Bank I have never had anything bad to say.
You have become part of my extended family.
Thanks Annu for your help all of you are so professional in what you do. Show details
Tracey
Tracey
 

Excellent Service

Visited Rouse Hill branch last week to withdraw some money. I was served by Elektra who was more than helpful. Elektra not only answered all my questions but also offered advice about current savings and benefits that i was missing out on. Show details
Mark Buhagiar
Mark BuhagiarNSWSydney, NSW
 

Password renewal

We made the phone call to try and have access to the website. Kath was very Helpful, and friendly. Upon helping with our enquiries, Kath also noted that my mother's finances could be further aided, by selecting a different account that would yield higher interest. And so, we agreed to go ahead. Thank you :) Show details
Riva
Riva
 

Josette is the best!

I refinanced to AMB and Josette made the process so seamless and easy. You can tell that she truly cares about the customer! Show details
Joe P
Joe P
 

Great experience

Recently look out a new home loan with Australian Mutual Bank. Great experience working with Faye. Excellent communication throughout and finance approved over the New Year period in record time. Best interest rate in Australia I could find. Further, I had an issue with switching to fortnightly payments after our loan was established. AMB followed this up and listened to my concerns and ended up issuing a loan variation. It was a great outcome and NEVER would have happened with a big bank. Overall, it’s been one of the best experiences we’ve EVER had dealing with a lender. Show details
Chris
Chris
  Verified

Great experience with Rajin

First time homebuyer and I had a great experience with Rajin from AMB. Good experience with the bank as a whole, but throughout a very difficult buying process with poor performance/communication with the sellers, solicitors, etc. Rajin was the one factor that was constant and very responsive. Despite some complicated issues that arose, a short timeline during the holiday period, and quite a few questions from myself and my wife, Rajin answered everything and I don't know if everything would have wound up working out without his help. Show details
Trama McGee
Trama McGee
 

Helpful over the phone on transferring money into accounts

The lass was very helpful, every thing turned out perfectly
Thankyou.
Jianying Li
Jianying Li
  Fair Incentive

this is excellent Services

i have been with this bank since i came to Australia on 2001. good customer Services. and reliable.
Shan
Shan
 

Amazing personalised service from AMB

I recently joined and dealt with Faye for my Home Loan. She was incredible - her personalised service, warm and empathetic disposition and clear communication reduced the stress and streamlined the process for me. Wonderful experience. I wish the major banks were like this but sadly that hasnt been my experience. Show details
Amanda Honey
Amanda HoneyNSWSydney, NSW2 posts
 
Transparency
Customer Service
Australian Mutual Bank
Australian Mutual Bank   DM   
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Dee
Dee
 

Tried and tested

I have been with the bank for almost 40 years. During this time, I have had excellent, reliable service and, at one stage, assisted before a scam could take place. I popped into Rouse Hill this morning to organise a change in the account.
Elektra was so helpful, not only did she organise the changes I wanted but gave me some excellent options to improve my banking. Show details
Blob from Sector 7G
Blob from Sector 7G
 
Customer Service
Australian Mutual Bank
Australian Mutual Bank   DM   
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Elisa
Elisa
 

Exceptional customer service

Faye Bentley is an employee worthy of having. Her attention to detail, follow through, response time and explaining each step along the way was priceless. With todays tough economic climate it is comforting to have an institution, and people like Faye, to deal with.
AJAY
AJAYNSWSydney, NSW3 posts
 

Outstanding personal service

We recently became members of Australian Mutual Bank in order to avail ourselves of their super competitive mortgage rates. However, the only thing better than their super competitive rates was the level of personal service we received. We submitted an online application on a Friday night and Saturday morning, Faye, our assigned credit specialist phoned. From there, she was our constant contact from application to post settlement. Faye quickly understood our objectives and was able to assist and kept us informed throughout - we never had to phone a call centre. Our experience was 10/10! Show details

Questions & Answers

Aaron
Aaron

Hi

I came across Australian Mutual Bank 3 year fixed home loan @ 5.48% from Rate City loans website

2 unfriendly review above about 4-7 months ago. Has anyone here dealt/apply loans with them recently?

How was your experience? Appreciate your assistance in sharing

JJ Thomas
JJ Thomas  
Allen
Allen  

I’ve had a great experience in refinancing last month. Ask for Rajin, he was really helpful, emailing me back and guiding me through the process. Highly recommend!

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