Beaurepaires Australia

The technician at Beaurepairs Mandurah (Nick) was very kind to assist me in an emergency and discovered I had a large rip to the inside front right tyre with the left about to go as a result of two cracked lower control arms to the front wheels. Highly recommend going there as he was so helpful in fixing the immediate issue to get me back safely on the road with a plan to get the address the rest when they can fit me in. Show details

Car was damaged and they won’t fix it – In July 2023 I had new tyres put on my car. When this happened damage was done to my tyre pressure sensors. The manager immediately owned up to it and assure me they would repair it. Months went by and I was finally called saying the part was in. They attempted a repair but after two hours admitted they didn’t know what they were doing and… Read more

forwarded the issue to insurance. In December their insurance company ANSIC group called and instructed me to have the repair done at my next car service. At the end of feb I contacted the insurer to confirm this was still the case as the service was due. I wasn’t able to make contact through any means any more. Then I found out the store had shut down and the managers were no longer contactable. After searching everywhere for contact details which are impossible to find I settled with the sales number to lodge a complaint. They forwarded my details to the Adelaide Gouger store. I was contacted in March and told to bring it in for repair. They were able to install new sensors but didn’t have the tool to code it and said they’d contact within a week. After two weeks of nothing I called and was told they were working on it. Then after a month I was called and told they would pay for it to go back to the dealer, and they’d be in touch with me to arrange. It’s now been 14 months and my vehicle is still damage. No representative from Beaurepairs will contact me, their complaints lines are non existent and only forward to individual stores whom refuse to contact you back. Damage was done to my car and this company refuses to make right.

Outstanding Service – Highly recommend Declan and Jarrod at the Port Adelaide store. Great customer service is what they are all about - extremely professional and friendly. They listened, were helpful with suggestions and solved my problem at an affordable price. Fast and efficient service. I have been a customer for years and will continue to be for more to come. Show details

Very Professional and Friendly – The guys at Adelaide store were very professional and friendly. They fixed my puncture free of charge and offered a great price for new tyres when needed. Great service and would definitely recommend them. Show details

Top Service – Bought 4 new tyres from the store in Gouger St Adelaide 2 years ago. Tim called me this week to tell me my free balance and rotation was due so went there today. Tim said would give me a call in about 6 months for the next rotation. Hadn't realised that the cost of the tyres included lifetime of the tyres care included in the purchase price. Excellent service, only store ever to remind me of a free follow up service. Show details

Rude manager – Manager at Port Hedland branch asked to produce guidelines for insurance repair of tyre . Couldn't produce it do I went back later in the afternoon . Still couldn't produce it said I was rude to him and his staff , which I wasn't . Just stonewalled me when I called him out on his suggestions I was rude and wouldn't back it up from his staff who… Read more

weren't there when I went back , just a bully by the look of it . Won't be back and don't recommend Beaurepairs to anyone. He definitely didn't like being called out on his incompetence. Yes they did repair the puncture by the way

Disappointed - old return customer and annoyed – I have been a long term customer of Beaurepairs both at Crows Nest then Chatswood. I received a call offering me a free rotation and balance. I took up the offer, on inspecting my car they found two tyres that needed replacing, one an original tyre from 2019 and the other a tyre that had been put on by Beurepairs in August 2022. Since that tyre… Read more

was put on the car has been service twice once by Honda and once by NRMA, and the tyres have been rotated. I expect a tyre to last more than 12 months, it was suggested that I did not check my tyre pressure, wrong, I do check my tyre pressure. My car was purchased new in 2019 and has done 31,000 Kilometres so I my milage is around 8857 Kilometres a year. This tyre was put on in August 2022. The car was only in use for 9.5 months of the past year because I was travelling for 2.5 months and the car was not uses. So in fact that tyre had only travelled 7011 kilometres. I think it was a faulty tyre and I believe Beaurepaires should not have charged me for the replacement. You have lost my business.

Careful with this company – These guys WONT price match, they DONT have the cheapest tyres. I downloaded a cheaper online price for the exact same tyre, they came back that they can decide to NOT price match if it suits them. Check out Tempe Tyres.

They are good – We use them when we need service. They have always given us good service over the years. They told me they had to close some stores because nobody wants to work, probably a bit spoilt. Show details

Rude staff member – Went to the reynella store to get a price for tyres on my daughters corolla and the guy serving us was realy good and then the manager steped in and the service we were receiving went to ruin. The manager took over the conversation and tryed selling us the top brand tyres wich we did not ask for and when i questioned him on it he said that was… Read more

the best deal he could do. I then asked him if there was anything cheaper wich we originaly wanted and he said no. I said what about the cheaper diamond back tyres and he said were did you here about the diamond backs and i said on your website and then he started carrying on and said the more expensive tyres were cheaper and he would do the wheel alighnment for $85 what a joke.. it was still $77 cheaper to get the diamond backs and a wheel alignment. Also upon walking out of the store he was raising his voice at the guy standing next to him that worked there and making sure we herd him at the same time how there wheel alighnment machine is worth $70000 ! We went to another tyre shop down the road and got great service and a very good deal and will be going there for now on. Ive been going to beaurepairs for alot of years and was realy disapointed by the managers attitude and the way he tried to get one over us.

Rude staff member – I attended the Epping Victoria branch to get a wheel and for my 82 Falcon. The young guy working there said that my car was a piece of crap and to throw it in the bin. Absolutely disgusting behaviour he obvious doesn't know how to work on older cars. Disgraceful

Manure rolls downhill – Tried their online ordering system and followed the suggested time online that it would take to get tyres in stock at local store. Booked alignment and fitting around that timeline. Went to local store on the booked date and no tyres. One month to get the tyres into store. Ten full days after booked date they arrive. Tried to discuss the total… Read more

unprofessional service given with local store. Made an online effort to reach out to this company to provide feedback on how to provide better customer service. Then tried to call them on a number other than their 13 number. Well hidden would make one believe they don't genuinely wish to hear from customers. No more word of mouth referrals from me. Bridgestone just got themselves another customer. Ignoring customers is detrimental.

Information provided was Excellent – Called into Beaurepaires Maroochydore yesterday with my wife's Mini Cooper S after driving it around for the past few years and once Nicholas looked at the car, he made us aware that we had no spare tyre and the tyres that were on the car was totally unsuitable as we needed "run flat" tyres and if we got a flat tyre, there was nothing that we… Read more

could do. He ordered the 4 new tyres, advised us that they would be fitted at 1PM the next day and so we called back at 1PM, he and his team fitted and balanced the tyres and also completed a wheel alignment and the car now drives better than it ever has. Thank you Beaurepaires Maroochydore for the excellent service and advice.

Dreadful! Avoid them – Unable get through to their call centre. On hold for eons listing to moronic screeching and some idiot recounting how great Beaurepaires is. Somebody called Colin did call me back and was very helpful but totally let down by his organisation. Turned up to have the tyres fitted (Newstead QLD) and a sign on the door says closed due to shortage of… Read more

staff. Nobody informed me. I went straight to Bob Jane in Toombul and received excellent friendly and efficient service.

Would never go near these guys again

Terrible – I didn't know that when you make an appointment and order the tyres your money comes out of the account, which is weird I'm paying for a service that hasn't happened yet. What's even worse the tyres I wanted they didn't have in stock. So I've just paid for a service that hasn't happened and you don't have them WTH I now have to wait up to 10 days… Read more

for a full refund which I shouldn't have to do considering I didn't get any work done. I went into the store and the manager was out and the guy behind the desk had no idea when the manager or if the manager was coming back. The next day I get a call from the manager saying that he doesn't know what happened and the tyres were in stock, but was really vague with me and didn't offer any apologies for their mess up.

Beware ordering with their call centre - booked to have fitted, turn up, no tyres and tried to upsell – Called their call centre and was quoted for a set I was happy with. They advised needed to be shipped to my local store (Hoppers Crossing, Vic) and would take several days. Following week I arrived a booked time to be advised the tyres had not arrived, the assistant advised the "call centre does this all the time" and was they advised she would… Read more

call me back with other options. My time is very restricted - this was a very frustrating, time and fuel wasting experience. I will never go back. Beware dealing with their call centre staff when ordering tyres. I stress this was not the assistants fault at the store but the call centre staff and poor company process and customer service. Must do better.

Worst experience ever. Swan Hill Vic – Had tyres fitted to my 4WD ute. The original tyres had a lot of KM on them and wear was very even. The lady at Swan Hill Beaurepairs still wanted to do a front end alignment, which I allowed. 14000 km later, and the car not driving right, the front tyres were badly worn on one side. I returned to the lady at Beaurepairs who took no blame and said… Read more

I needed to leave my car with them and they would do any repairs at my cost! I took the car to Good Year Swan Hill, who said my front end had been aligned wrong. They fixed it and fitted new tyres. The car has been great since. I tried to contact Bearepairs, but its near impossible to get hold of anyone other than the individual dealers. I should have went with my gut feeling as the lady in charge was very untidy looking and had a cigarette hanging out of her mouth when speaking to customers. Will never return!

Booked in but no tyres – Booked in to Reynella store for 4 new tyres and turned up to find my tyres weren’t there. 5 days notice and yet no one thought to match bookings to tyres. Why do they take our contact details? A complete waste of time. I won’t use Beaurepairs again. Show details

HAPPY CUSTOMER – Very happy with Customer service and their product. Drinks while you wait. Rang today. Booked me in today. Went above and beyond to help me. Show details ·  1

DO NOT GIVE THEM YOUR PH NUMBER – I went there last thursday. Fixing the puncture? Fine. Signing me up for spam text without my consent? Not so good. Why the hell do i need to opt out of something i didnt opt into? Since receiving spam from these fools i am also getting spam phone calls. 4 today. Instant hang ups. Before i went here? A total of ZERO spam calls. So not only do i… Read more

get spam text from these fools they have also got my number onto someones spam call list. While waiting for them to fix my puncture, i was listening to the store person talk to a job applicant about how the staff there kept getting fined for speeding. This conversation was absolutely professional and included some swearing.

STOP before you go there – Your personal information is now theirs to do with as they wish. They will take your personal details & spam you forever. It is against the Aust Spam Act to send unsolicited marketing in Aust without your consent with fines from the ACMA. They will ignore any attempts to stop this spam. Absolute the filth of the industry & will never see 1 cent from myself of my family & friends as long as im here to tell them how unprofessional Beaurepaires are. Show details

Beaurepaires and Deception = No repeat custom, ever! – On the week commencing 8th August, 2022, I was shopping around for a tractor battery. Beaurepaires in Sunbury advised they had one which matched my requirements. When I picked it up, it was very dirty, and had obviously been sitting for quite some time. Even wiping it with my fingers did not remove all the grime. When I got the battery home I… Read more

put it on the charger. Six hours after charging, and it still wasn't fully charged. I returned the battery to the dealership and they tested it. The test was positive, but I advised that I was still not happy with it and would appreciate a new battery, not one I was not confident with. I was offered a new battery. On Friday 12th they rang and advised that the new battery was ready to be picked up. When I got to the store, there was the brand new and shiny battery. The only problem was that I had marked the old battery prior to taking it back into the store. The supposed "new" battery was my old battery which had been wiped down and cleaned to appear new. When I drew the store managers attention to his deception, he became very angry and told me that he did not like "customers like you". I was given a refund. After more words, including allusion to his deception, he told me to F#### off out of his shop. Was he angry with me, as a customer, or was it his his own sheer stupidity in trying to deceive me? It doesn't quite finish there. I later rang their Head Office to speak with someone in management to express my disappointment in the way I had been treated. So much for their concern, as, to date, I have not heard back from them! (and so much for their "Share Your Love on Google" sticker on their cash register!)

Terrible – They replaced 2 tyres. They broke a piece of my car key without saying a word. Only noticed it when I got home. They threw the spare in the boot without securing it with the bolts supplied. I wrote a letter complaining about my experience as a few more issues but have received no response and no acknowledgement whatsoever. Will never use them again

Best customer service – Great tyres and great people. They were very kind to me when my card was declining and weren't annoyed by how long it was taking even though it was close to knock off. Absolute legends, go them for all your tyre needs

Disappointed – Avoid Seaford SA. Bought four new tyres and they threw away my good spare and left the punctured one in the boot. Didn;t know until I got a flat on Saturday. Now have two punctured tyres on a long weekend and have had to go to the competition because they didn't respond to my email.