Beautyrest Black

TAKE NOTE that the mattresses tried in the showroom were heavenly. The mattresses we received are in fact TERRIBLE – The two mattresses we received are nothing like the mattresses given to us to sample in the show room. Regrettably, we were excited then and bought two Beautyrest Georgia Black mattresses from Auburn Harvey Norman for $3250., ie $6500. To our disappointment, I quickly learned and experienced they are terrible. For example..1. It is too soft for… Read more

a medium. 2. Causes aches and pains to the hip and back. 3. The fabric material used is poor quality. Causes serious heat retention. After just one night on this mattress, I wake up to feel a burning sensation to the skin, tired, matted and parched. This bed mattress is poorly assembled and is not fit for purpose. Three other supportive family members have also tried the mattress and all concur their sleep experience is seriously underwhelming. I don’t like other people to suffer, which is why I have chosen to post this honest review. I sincerely hope you find it helpful. I am still deeply disappointed and highly recommend anyone reading this, to REST on another quality BRAND. I hope Harvey Norman will amicably accept a return for both mattresses, in exchange for a suitable mattress brand with excellent efficacy.

The reviews don't lie. Rethink this mattress – Purchased from Harvey Norman (Melbourne - Victoria) where the sales process was positive. The mattress on the showroom floor however, may not have even been the same one delivered! This seems to be the theme amongst reviewers. We paid just under 2.8k for our Beautyrest Black Georgia medium king size mattress. For several months the mattress felt… Read more

comfortable. It did retain heat though and felt warm. Both my partner and I began to experience an onset of neck and back pain which we didn't have with prior mattresses we owned. We're both under 80kg and thought this was very unusual. It progressively got worse over time. We could feel the mattress sagging on either side and yet the centre remained solid and in tact. After approximately 12 months, we had both had enough. We went online to do a literature review of this brand and in particular the mattress and our search yielded that we were not alone. In fact, it appears to be a common theme with this brand and mattress series.

We also learnt that we would now have to suffer the fate of a warranty process that would unlikely yield any positive results. This process was true for us. Despite sending the mattress away for repairs (which took 2 weeks), we received the mattress and nothing felt any different!

The company (delivery drivers) just rang one day and said we're 30 minutes away. Until that call I had not received anything via email or otherwise to advise what happened. Was it repaired? Or being replaced? Nothing! It showed up on a truck and I was shocked to see another 3 mattresses identical to mine in the back-likely repairs as well. I followed up with a phone call which didn't yield any results, and later an email to which a response was received. Attached, a generic looking document saying they allegedly repaired a fault. No photos of the repairs in progress, nothing to prove a repair was even undertaken other than this document that appears to be generic.

We are now disposing of this mattress. A complete waste of money, and a product that falls below expectations for us and many others it would seem. Avoid this mattress and this brand or potentially suffer the same fate as us and many others on here have.

Heavenly in the showroom, however the actual mattresses delivered are terrible, unbearable to sleep on – Harvey Norman, Auburn’s showroom allure painted a picture of comfort and tranquility, but the BEAUTY REST BLACK: Georgia (Medium QUN) mattresses, shattered that image. These mattresses disrupted our sleep and well-being. With a substantial investment of $6500 for two mattresses, our expectations were sky-high. Sadly, within 20 minutes of lying… Read more

down, the mattresses caused distress, leading to constant repositioning due to uneven sinking. Sharing the mattress with a partner was no better – sagging and heat generation made sleep unbearable.

Mornings greeted us with fatigue, irritability, and dehydration. Opting to store the mattresses for return, we seek an alternative brand that values genuine sleep quality.

Recommending the BEAUTY REST: BLACK Georgia-Medium mattresses is impossible.

The gap between the bed tried in the showroom and actual product delivered, coupled with the negative impact on our health, compels us to warn potential buyers.

Interestingly, visiting friends who slept 1-2 nights as guests, shared our view. They, too, found the mattresses unsuitable for rest and comfort. Highly recommend if you are reading this review to REST on another brand. Have had quality satisfaction and success with an alternative brand - A.H Beard, Austin Medium QUN, purchased at the same time. Sincerely, A.

Early days but so far it's excellent – We have had the mattress for a week from Harvey Norman and so far it is exceptionally comfortable. Slightly firmer than in store which the salesperson did talk to us about as the showroom mattresses are typically broken in for several months. We are appreciating the spring system and topper on this bed, and the level of support. It does retain… Read more ·  1

some warmth as per other reviews, but this is the same with any mattress topper (we previously had a seperate feather topper). I suspect other reviewers may not be accustomed to mattress toppers. The customer service from Harvey Norman and A.H Beard has been very good. We had a mix up with the wrong legs being delivered on the bed and the Moore Park staff have been an absolute delight to deal with in person and on the phone from the day of purchase. Delivery was on time and as promised including the set up of our bed and bedhead.

Why didn't I do this sooner!? – I purchased a beautyrest black georgia plush queen sized mattress a week ago. I have bulging discs in my lumbar back as well as neck and hip issues. It is a phenomenal mattress. I no longer wake up every time I roll over and when the alarm goes off in the morning, I can get up much more easily. I would highly recommend this mattress to anyone with… Read more ·  1

back issues. I have been researching new mattresses for several years but was frightened by the prices, and although this mattress was pricey, it is worth every cent, I wish I'd found it earlier and saved myself some pain!

Best mattress! – So happy with this mattress that we purchased 3 months ago. From the 1st night it has been so comfortable and I don't wake up with an aching back. Never thought I'd choose a "firm" mattress but this is definitely not rock hard as firm used to be. It's heaven! Show details ·  1

Like sleeping on a door – Purchased the medici plush Beautyrest black at $4000. Showroom bed felt so soft. Very disappointment, even after 12 months its so stiff and definitely not plush. So hard both my partner and I wake every morning in pain and can no longer sleep in the bed. Not what we ordered, nowhere near the showroom bed. Waste of $4000 now selling for $300 and purchased another brand amber today. don't buy this bed. Show details

Do not buy this mattress – We bought this mattress on recommendation from the sales team at Harvey Norman Marion. He told us it was one of their best sellers. Australian made, quality Dunlop foam, 10 year warranty, staff have one etc. This was a replacement for a much loved Comfort Sleep mattress we had for 12 years with no issues. Right from the first night we could… Read more

tell this mattress was rubbish. We thought it was just because it was a different feel and needed time to adjust to. A few months later, after regular rotation, I noticed I was waking up frequently during the night with body soreness, especially in the hips. I worked out I could feel a spring digging into me. I have had neurological issues including pins and needles in my back and down my legs since sleeping on this mattress.

I am not sure about the 5 zone spring system, I can tell you the mattress sags with no support.

I am no longer able to sleep on the mattress and am using a spare single mattress we use for visitors.

Not recommended – Felt great in the showroom. Similar issues as reported in other reviews - ridge in middle of mattress, feels unusually hot even in winter plus stitching has now come undone after only 18 months. Manufacturer has advised they would require the mattress for 10 days to inspect. Decided that it’s not worth the inconvenience to possibly get it repaired as it will not resolve the main comfort issues. Show details

Wouldn't recommend – Bought 2 years ago and after 1 year dipping started occurring and hubby and I are rolling into each other. Back aches every morning and sleep quality has become poor over time. Very disappointing considering the money we paid. Have finally decided to cut our loses and buy something else that will actually give us a decent sleep without morning pain. Also this mattress is hot! Has been from day 1! Show details

Sleepmaker - Georgia MED Queen mattress - Do NOT buy – - 12 months after purchase we had to make a warranty claim as the mattress had dipped and become very soft and has ridges throughout it, especially right along the middle > they fixed it and loaned us a mattress whilst ours was in being fixed and it was like sleeping on a door it was so thin and hard. - 12 months on from that I have had to get in… Read more

touch with sleepmaker again as exactly the same thing has happened.. - They want photo's and the ins and outs of everything. The mattress has to have had a protector on it for them to do anything! - Sleepmaker [the comfort group] are also frustrating to deal with not replying to emails etc. Don't go there!!

Don't Buy! Very poor construction of a supposedly Top of the Range Bed $6799 rrp- Don't Buy! – Straight away we noticed that this mattress was different to the sample we tried in the BedShed store. It was too soft, we had ordered the Medium/Firm. Within 6 months it started to sag and develop two canoes and a mountain between my husband and I. We had never had any issues with any of our previous beds, we'd always bought Sealy, so didn't… Read more

think about making a claim about the dips that were starting to form as we thought this was just "the way these beds are". I finally decided that 7 yrs was enough for this bed, back issues, kidney pain, hip pain every morning so I went to Makin' Mattresses to buy a new bed. The saleslady was so helpful and then I mentioned our current bed and how it has sagged and was so uncomfortable. She could've made a quick sale (I was ready to move on from the Sleepmaker) but she instead told me to contact the store I bought it through - BedShed Aspley, as there is a 10 YEAR manufacturer's warranty on all beds. It was found to be faulty and the pillowtop was replaced under warranty by SleepMaker. We received our bed back and straight away it was still sagging in the places where we sleep but we trusted them (silly us). The bed had been squeaking and on return it was still squeaking (I thought it was the collapsed springs in the mattress) Turns out the Base we had been supplied by BedShed Aspley was a SleepEasy, not a Sleepmaker - they had incorrectly supplied us a $400(rrp)base instead of the $900(rrp)World Class Designer Black base. BedShed Aspley promptly rectified the issue and supplied the correct base, but 6 months later we still have a Mattress with two dips where we sleep that are about 4-6cm in depth (that's without any body weight on those areas, as soon as you add body weight they dip even further) A few weeks ago we called Sleepmaker to have the issue rectified again and with LockDowns it has been a slower process but they came and took the mattress away. The bed they supplied as an interim replacement mattress was squeaky and didn't have any padding, so I put our old Queen Sealy from the spare room back on our King Base. There is a noticable difference between the old 20 yr old Sealy and our newer 7 yr old King Sleepmaker! The sealy is still flat & supportive, no dips whatsoever. It's quite amazing the difference. Yesterday we were told by sleepmaker that there is nothing wrong with our 7-8 yr old sleepmaker westminster beautyrest mattress and it would be returned to us with no work completed. What a waste of time that was. Don't buy a sleepmaker mattress - ever... Unless you like pain and discomfort.. We will be taking this further with the accc, sleepmaker need to stop producing poor quality beds at a premium price point. Australians deserve better, this bed is still covered by a 10 year warranty so if you have one that isn't performing as it should, take the time to complain and hold the company responsible.

If I can just save one if you from making the same mistake – I'm not normally one to complain. I'll choke back a bad schnitzel just so I don't have to confront anyone. I also don't leave bad reviews. I'm in business and I know it is hard to business with social media these days. I did however complain about my Beautyrest Black mattress. RRP is around $12k. Both the wife and I sleep on an angle, because the… Read more

mattress is noticeably higher in the middle than on the sides.

It is has been like this from maybe 2 years into the purchase. Put up for it for years, because again, not one to complain.

I am slightly overweight like most Australians, but nowhere near morbidly obese.

I recently put in a warranty claim and got told:

"We have reviewed your claim carefully and have determined that what you are experiencing is normal body contouring. Body contouring is not a manufacturing fault and is a normal part of wearing in your mattress."

It goes on to say:

'To help equalise body impressions, rotate your mattress every two weeks, for the first four months, and every three months thereafter (turn and rotate if double sided). It is a completely normal occurrence, and is not a manufacturing fault, for your mattress to develop body impressions as the extra comfort layers settle.'

They stipulate an unrealistic requirement. Who in their right mind rotates a mattress every 2 weeks. Especially when it is this heavy. It is also a standard response. I sent numerous photos and a model number. They should know the mattress is not double sided.

Take it for what it is, but I hope it helps someone not spend a fortune on a mattress with (supposedly) a decade warranty that is just no good.

Ended up at the chiropractor – I feel as though the mattress has no give in it which gave me a pinched nerve in the spine. I purchased a medium. The cushy feel disappeared in weeks. It does heat up and I really dislike the smell of it. Selling it. Waste of money.  Show details

Disappointed – Have had the Georgia King Firm Mattress for 2 months now and I totally believe it is different to the one we tried in the store. Although the mattress is better for my back than my old one, the partner disturbance is really bad, when you sit on the edge of the bed it sinks right down like there is no support at all. When testing in store it… Read more

didn't do this at all. It also seems rather hot. The mattress is incredibly light also which makes me wonder if the build of it actually is right. Having spent close to $3000 on sale at Harvey Norman I feel like this mattress will last maybe 18 months before I need to replace it. Very disappointing

Very heavy, started sagging in first year – I bought this mattress almost 5 years ago and regretted ever since. It’s such a heavy mattress. I’ve moved 3 times since then and everyone the removalists comment on how heavy it is. The mattress started sagging within the first year. You can’t flip the mattress over in order to slow the sagging, as the underside doesn’t have the padding like… Read more

the topside.

It was an expensive mattress so I couldn’t afford to buy another new one until now.

Will never buy this mattress again.

Disposable – At first the mattress was really good and comfortable. After a year the memory foam started to sag a little, but enough to give us back issues. I ended up sleeping on the floor for the last month before getting a new bed, which relived the back pain. Ended up selling the Beautyrest Black for a huge loss at $150.00, then purchased a medium-hard… Read more

sleepyhead chiropractic and a removable ecosa topper for less then one fifth of the price. Beautyrest Black is simply not worth the price. When you can get a reputable mattress from a well known brand that cares about you back for a fraction of the price, its simply not worth it.

Absolutely love it! – I bought the Georgia Medium mattress & a divan base (king) 3 weeks ago (& also the Cool Luxe mattress protector and the Beautyrest Black memory foam low gel pillows) it was a recommendation from a friend who bought a queen in this mattress last year. It is literally like sleeping on a cloud. I don't like a soft bed but also not too firm and it may… Read more ·  2

help to mention when I was younger I had a back accident and a prolapsed C5 and sometimes a different bed can significantly affect my shoulders and neck the next day - this didn't, thankfully there was no adjustment period or soreness from the first night. If you are going to buy a new matress the team at Harvey Norman in the Moore Park Supacenta (Sydney) are very knowledgeable and honest - I dealt with Rhonda who is wonderful and also advised on the best doona for me (I am a hot sleeper). Also, have to say the dog loves it too - she sneaks up sometimes during the night and looks like she's in heaven too!

Wonderfully Comfortable – We have had a Simmons Beautyrest Queen size bed in our spare room for 15 years; it had served us well but it was time to update. After much research, we decided to stick with what we knew and that was Beautyrest. We opted for the Black Georgia Plush in Queen Size. This bed is more comfortable than our Nature’s Rest latex King Size! What a blissful… Read more

night’s sleep I got; so much so my son hopped in with me and slept in til midday! Totally worth every cent.

Fantastic bed! – We have owner the BeautyRest Black in a super king size since 2015 and love it. It isnt until we go and stay somewhere else and return home until we realize just how comfortable it is. We have however experienced a little bit of sagging with the mattress and this issue has been raised with beauty rest. I hope to hear back from them soon and have this issue rectified to maintain my positive opinion on this mattress. Show details

Best sleep ever!! – Last night was the first night i slept on this mattress and it was the best sleep i have had in many years. I suffer from some lower back pain and find it hard to sleep for longer than 5hrs without waking in pain, Last night i slept for 7hrs and woke pain free. best purchase i have made defiantly worth the money. Show details

Great mattress – My husband has had back surgery in the past and finds the mattress soft but supportive. I like the fact that I don't get bounced around when my husband moves in bed. November 9th 2019 Update: Great mattress My husband has had back surgery in the past and the mattress although feeling soft is supportive. I like the… Read more

fact that I don't get bounced around when he rolls over! We were told when we bought the mattress that it should feel cooler rather than warmer to sleep on but we both find it quite warm?

Super comfortable – Mattress is very comfortable and suits the needs of both my partner and I. Excellent quality which includes supportive materials for back support, comfort and heat dispersement. Love this product! Show details

Best Bed Ever! – This is the 3rd Beautyrest Black we have purchased. They were so good we gave the first two to our married children when we went to live overseas for 3 years. Bought or latest King while we weer overseas to be ready for our return. My wife have severe neck, back, hip and leg issues and this is the only bed that gives her relief. It has the support… Read more

necessary but with enough cushion to give ultimate comfort and unbroken sleep. We constantly recommend this bed to others.

Bit of a mixed bag here – I am enjoying the plush comfort of the pillow top. My wife is taking a little longer to become accustomed to it. The bedroom looks a lot neater having removed our old wooden framed bed. Show details

Just like my old comfortable mattress – I bought a Beautyrest Black Georgia medium mattress from HN because it felt a lot like my old Sleepmaker mattress with a latex pillow top. The mattress feels supportive and resilient. It's too early to tell if there are any sagging issues, etc but i will update once it's worn in. Show details

Great choice, I love my new mattress – After looking extensively and trying different mattresses I decided to purchase a Beautyrest Black Georgia. The mattress has a good support and it is very comfortable. No more sleepless nights. Show details

its like sleeping at a 5 star hotel – Although we have only had our new mattress for a week, we have noticed a considerable improvement in our quality of sleep. The mattress feels a little firm at present, but will soften with use, it has very good support and is very comfortable. Show details

Beautyrest Black - Beautiful !! – Our Beautyrest Black queen size mattress is soft and very comfortable! You can feel its quality and support. I'm certain it will keep us in restful sleep for many years to come! Show details

Best decision I made – Even though I bought a plush mattress, the tri coil system gives the mattress the perfect amount of support. I usually like a medium mattress however the beauty rest Georgia plush is better than the medium king koil Bellagio which is their top of the range. I was having lower back issues But as I am a side sleeper this mattress provided the… Read more

perfect amount of squishiness to allow my spine to sit in its neutral position, reducing pain. Definitely get a king regardless of your room size. Best decision you could make :D

Tried this mattress once and had to buy it – I tried this mattress while we were on holiday as this was the mattress in our hotel room. It was supportive, plush to lie on and gave me the best sleep in years. It was so comfortable, I had to research the make and find the same to order. I'm now waiting for its delivery. Show details

New but loving the experience so far – Our Georgia Medium King mattress is spacious, provides a soft comfort for side sleeping whilst still being very supportive over the length of the body. We love the fresh, luxurious feel of our mattress and the contentment in sleep it has provided. Show details

Sleeping better than ever!! – The quality and breathability is excellent! No more getting hot! Comfortable and supportive, with strong edges- no sag when you sit on the edge. It is just a excellent mattress. Show details

Great mattress recommendation – I am very happy to be spending many great nights sleeping on our new BeautyRest mattress. We have been using our previous Beautyrest mattress for the last 10 years and have returned to the same high quality matteess again. Very happy with our purchase. October 29th 2019 Update: This mattress is so good to sleep on nice and cool. Me and my wife… Read more

have such a good night sleep know. When I or she move you don't feel any movement on the mattresses. Mattresses worth every cent spent. Like sleeping on cloud.

Great Support – Great Mattress, Very supportive and super comfy. I have been wanting a new mattress for some time and have found this Beautyrest mattress to be the one and haven't looked back. Show details