We knew what we were looking for, found it, and our new bed was delivered and assembled exactly as promised. Couldn't ask for better service and at really good value for money. Ask for Gary when you go there - he's awesome.
Non existent customer service!
Ordered bed from Helensvale Store on 26th Sept and was told to expect delivery in 5 to 7 business days. No contact after 8 business days so I called the store on Tuesday and spoke to a salesman who was unsympathetic, unhelpful and had zero customer service skills.
Called head office and spoke to a woman who took down all the details and said she’d phone the area rep who would then contact me. That didn’t happen but Some time later the chap from the store rang and said delivery would be Friday.
Went into the store on Wednesday and explained I...
Poor customer service
Bought a mattress from the Helensvale store, was never given the terms & conditions until after the purchase. I had a problem with the mattress & sent an email to head office with still no reply 2 weeks later. Terrible service & I will never purchase another mattress from Bed Shed again.
I was offended
Went to bedsheds to buy beds for kids. I got told i will be getting the beds a few days later because of public holiday. When i call i week later they said it will take longer than a week. I was not happy and told the lady on the phone who happened to say. "But you paid with the Go card"(credit line). I was offended to think that if i dont paid cash i will get a different treatment. I will not be shopping there again.
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