Bedshed

Bought a new bed set from the Hawthorn store last week and had such a great experience. Chris was fantastic — friendly, helpful, and genuinely focused on making sure I found the right option. Excellent customer service. Really appreciated the level of care and attention — highly recommend. Show details

The staff were warm, friendly and definitely not pushy. The products we wanted were on EOFY sale which also made our decision to buy easy. Delivery was arranged without any hassle and arrived exactly within the timeframe they said it would. I had a confirmation txt the day before and a phone call 30 minutes before arrival. We have no hesitation in recommending the store. Show details

The staff were brilliant - they left me alone to look around, and were then available to answer my questions. They showed me some alternatives to help me ensure I'd made the right choice. I was amazed that they arranged delivery for the next morning - a Saturday! Well done Fran and team, you made the process a pleasure rather than a chore. Show details ·  1

Brillant service from Elton at the Mornington store. He explained everything in detail about the bed & base I was interested in without being pushy to get the sale. The process of the purchase through to delivery was great. A shout out to the delivery guys who were awesome. They were very particular about the instal. Show details ·  1

Found exactly what we wanted! Great instore service, prompt delivery, Ben & Norman were outstanding, couldn’t have been more thoughtful & helpful. Thoroughly recommend! Show details ·  1

Absolutely brilliant service! This is my second bed I have purchased from Mornington and their knowledge and professionalism is outstanding. Delivered on time with a smile on their faces they certainly know how to do their work. Great communication every step of the way. Thank you very much. Show details

Bea, thank you! We were so confused about what bed&mattress to buy, after a week of searching. It wasn’t until you spent the time with us, asking us what we liked etc… that we felt confident to purchase. Delivery and assembly from the guys was friendly, efficient and seem less. Thank you Bea and guys from Bed Shed Capalaba. From Brandt and Judy Show details

Oustanding service. I felt great to be in the store where the sales man was polite, professional, non pushy and I told him my price range and he delivered perfectly. I picked out a soft decent priced Australian made Chiro escape QS mattress. Nice top layer pattern. Bought a good quality mattress protector too to keep my new mattress clean. The… Read more

staff guys were very helpful and professionally friendly. Not once pushy. Very knowledgeable. I've been laying on my new mattress after it was delivered first thing today and I'm very satisfied with the supportive structure. I've never had a bad mattress ever from bedshed malaga which has always been my go to store. Thanks guys.

Absolutely unacceptable poor customer service!!!! After almost 5 months of being denied a refund, called the Bedshed Caringbah store today 11 May, spoke with Andreea, who did not acknowledge any wrongdoings in how she failed to assist us and to do everything possible to ensure we got the right product. No apologises offered. No empathy. No… Read more

common sense. No genuine desire to resolve this problem. Actually she couldn't be bothered to listen and she hang up on me!!!! People please note- that while in the store there will be sweet talk, care, promises given, however when the problem arises there won't be any care or assistance offered. Shameful!

The buying experience was good. The logistics / delivery was a total mess. Minimal communication from the store. We bought two mattresses and arranged to have them delivered to an apartment that were are staging for Airbnb. We were told it would be two weeks, which went by with no communication. When we chased it up we were given a date (3.5… Read more

weeks after the order) then that was cancelled and we were given a new date. Then on the morning of that date we were informed only one the mattresses would be delivered, and the other one two days later. They could not commit to a time for the second delivery. We are working people and do not live at the apartment, so my wife had to commit to not working and spending an entire day waiting for this delivery. In the meantime we could not open the apartment for let, costing us thousands of dollars in lost revenue.

The person in the store when we were following up was unhelpful and unapologetic. Said it was out of her hands.

Will not buy from them again,

We purchased a $5000 mattress with high expectations, but the experience has been nothing short of disappointing. The mattress arrived with visible dirt marks and even tomato ketchup stains—completely unacceptable for a premium product. Despite reporting the issue immediately, it's now been over 60 days and we’re still waiting for a replacement. … Read more

Instead of resolving the matter, we were advised to use the mattress with the protector we purchased—essentially asking us to sleep on a stained product. To make matters worse, the mattress is excessively high and retains heat, making it extremely uncomfortable at night.

Now, the store is trying to charge us for a replacement, even though their own 60-night replacement policy should cover this situation. We feel misled and let down by the lack of accountability and customer care.

A $5000 mattress should come with quality assurance and responsive service—not excuses and extra charges. We hope this review helps others make a more informed decision.

Elton and team are true professionals. They were able to guide me through the myriad of beds and mattresses to find the perfect suite for me. I was kept informed of the delivery details and the drivers set up my bed and took away the packaging. I could not be happier.

Visited the shop a few weeks ago, excellent service from Susie. Went yesterday for more purchases and again served by Susie. High standard of customer service. Thank you! Robyn Show details ·  1

Excellent, professional and courteous service from Tona. No pressure, plenty of time to try, and choose the perfect mattress within our budget. Ross & Rose Morley Show reply

Very good service from start to end. Shown a range of bed options within our price point and a selection of styles and quality. No hard sell. Delivery crew phoned ahead with accurate eta. They were very polite and efficient. Cleaned up after installation. Couldn't ask for more. Show details ·  1

I recently purchased a Kingsdown mattress and had an excellent experience. The customer service was outstanding, and the salesperson took the time to explain the different mattresses in detail. He was friendly, helpful, and very patient while we made our decision, and he also explained the entire process step by step. Overall, it was a great experience, and I’m very happy with my purchase Show details ·  1

Bought another double bed from Bedshed in Mornington. Wanted one with the draw and gaslight storage and found a perfect match. Staff at the store were very helpful. Bed was delivered by a lovely team that also gave me a few tips for assembly as I wanted to give as I it a go myself. Putting the bed together took a bit of time as it was just myself… Read more ·  1

but it all came together perfectly. High quality and all parts were there. Opted for an Australian made mattress which is very comfy and all packaging was recycling. Only bit of plastic was the wrapper the power supply came in. USB charger in bedhead shelf a decent wattage as the iPad and phone recognised it.

Thanks again Bedshed.

Elton at mornington bedshed was so helpful with his extensive knowledge od tempur beds. Not pushy .Great range of products.Quick easy delivery too .Very happy customer! Show details ·  1

Excellent customer service provided by Glen, he was able to get us a great deal working with his manager Anthony. Glen gave us a call the next day to confirm delivery details. Highly recommend Bedshed Jindalee. Show details ·  1

Store had a great range of products available and the extremely helpful staff answered all of my queries which made it easy to find exactly what I wanted. Very happy with my choice and delivery was quick and easy. The delivery person Ben and his assistant were very courteous and helpful with tips to make assembly easier. Show details ·  1

Great customer service, professional and very friendly. Nadine was great she is an absolute wealth of knowledge. Defintely shop at Bed Shed Midland again. Thanks Nadine Show details ·  1

We would like to thank Nadine at Bedshed Midland for her very helpful and professional service in choosing an electric bed package. The experience was enjoyable. Margaret and Peter Meade Show details ·  1