Bedshed VIC, Highpoint

A helpful gentleman with glasses sold me a tallboy after a skinny crackhead looking guy was dismissive of me when I asked him for help, if not for the other gentleman I would have gone next door.

Delivery made simple – Happy with my purchase and in particular the delivery process and the friendly and professional service provided by the two Delivery Guys.

Horrible customer service – Purchased and paid for a pillow. They said they had 34 in stock. We paid and then they said they had none in the store and that we need to come back a week later. When we questioned them about having 34 in stock, they said that they were referring to the amount of stock in their warehouse. Why mislead customers? What relevance is the amount of… Read more

stock in the warehouse when you can’t supply a product to the customer when payment is made? When we asked for a refund, we’re told that staff cannot authorise refunds and only management has the authority. When we asked for management to authorise the refund, we were told that the manager wasn’t available. But we were assured that the refund would be finalised by the close of business. When that didn’t happened, I contacted head office myself only to be told that I needed to write an email. Despite writing an email, there’s been no contact from management. Furthermore the store manager behaved arrogantly and spoke rudely. Bed shed need to train their staff in customer service before setting them loose on customers. Keep away!!

Excellence in customer service – I came into store ready to purchase a new mattress. Sandy greeted me warmly and asked me what I was looking for and my budget. Her product knowledge and genuine care really impressed me. It was refreshing to be treated like an actual human being because quite frankly most sales people these days don't give two hoots about customers! I walked away… Read more

knowing that I made the right decision without the pushy sales tactics. Sandy really is an asset to the company and deserves recognition for her efforts, if not a really big pay rise! Definitely recommend.

Great Service – I tried another shop first but the staff were snoozing in the corner and couldn't be bothered to help me. So I went over the Bedshed. Salesperson Sandy came over and politely asked what I was looking for. She provided excellent advice and helped me choose what I needed. Wonderful service.

Excellent customer service – Sandra was very attentive and very knowledgeable. She talked us through different options, brought up our previous sales records so we could find a very similar product. Fantastic product lines and wonderful service.

Great Service – Great friendly service from Sandy in store. Was really helpful and conscious of our budget while still finding us the best mattress. Her knowledge of mattresses was amazing. Would recommend to anyone I knew. Show reply

Professional service – I had the pleasure of having Sandy help me choose a bed & base from bedshed at their highpoint store, Sandy was fantastic, she was warm & friendly & 4 other stores their is up to 6 week wait, I only have to wait 2 days for my new bed Show reply

Horrible place – Horribleplace. Spent 2k on a mattress and it smells bad. The quality is bad the staff is horrible they won't help or do anything about it. All their talk about being the best and they listen. They really do not. Wouldn't even listen to anything.

Amazing Customer service and Quality of products – Hands down the best quality for furniture at an amazing price, Olivia was so helpful and knowledgeable with my mattress, she was genuinely wanting me to find the perfect mattress within my budget. really happy with my purchase and can't wait to get my new mattress. Show reply

Very poor customer service – We have experienced very rude and unprofessional customer service at bedshed Highpoint. David is impossible to speak with and became very quick very rude and told us that we make our problems to his problems. When we asked to speak to head office about “our problem” he refused to provide us a phone number and told us to google it ourselves. This is just unacceptable. I would not buy there again.

Lifesaver “Sandra” – At this difficult time & living in Perth, the lovely Sandra organised bed & all bedding for my 22 yr old son now living in Melbourne. I am so grateful! So incredibly helpful, you went above & beyond! Thank you!

Unexceptionable customer service – Extremely rude customer service. I bought the product with them and called up to check on return policy, the staff named [name removed] informed me he is with the customer and to hold on. He also told me that I might need to wait for a long hold, well first place why did you pick up and secondly I’m also a customer. Don’t suggest anyone to buy there! Myer have same product and higher discount  Show details

No such thing as customer service – I placed a queen bed, bedsides and tall boy on hold. 8 days later when I went to pay for the remainder of the bed, it was discounted further. I enquired about the price change and I was rudely and dismissively told no, ‘it’s not my shop, I can’t do anything’. This was by the person who I was told was the ‘boss’ (then was later told the boss was on… Read more

leave). This is terrible customer service. They then proceeded to tell me that I could call customer services to see. I explain that I bought the bed from that store and his ‘staff’ but got nothing more than ‘it’s not my store’ and a terrible and dismissive attitude. This is not customer service, customer service would have been the store explaining the policy, calling head office to see if anything could be done.

I also explained to the staff in the store today that we were pushed to buy at the time as the sales person said the price would be going up as head office had raised prices. I enquired if there would be other sales and I was told no. This obviously isn’t the case.

Disgusting customer service.! – They never do bed set up and it was not mentioned the I bought the bed. When it arrived, I was left with 6 huge packs to assemble, I called back and one guy called [name removed] every rudely told me, they would never do set up for anyone, as I did not pay enough as a poor.“you can go along for hours if you want, leave” he said.  Show details

Instore service ok but APPALLING after sales service – Bedshed is a good example of a company that will offer the oh-so-best of service to secure the sale, but then provide the most crap after sales service. For this reason you should avoid shopping there at all costs. It was my first experience of shopping there and will be my absolute last. My 10 day wait for a mattress turned into weeks. Received… Read more

the rudest call from a female worker at the store who tried to organise a delivery date. When I tried to explain that I had a medical appointment in morning that I had to attend and therefore needed an afternoon delivery, she was not interested and said that unless I negotiated with the warehouse, there was nothing she could. I was supposed to receive a call from the warehouse the day before. It was getting late into the afternoon and still no call. So I called the store and received the WORST and rudest attitude from a male staff member there.

About 30 minutes later I received a call from the warehouse person and he was also disgustingly rude to me. Lucky for me The delivery was scheduled for afternoon. Well the day of delivery came and I was waiting till well into the afternoon to receive a call to let me know the delivery was on its way. The only polite person was the delivery guy! Bedshed clearly has a very poisoned culture that unfortunately is directed towards the very customers that keep them in business! There is a good reason why there are no Bedshed officials replying to comments on here - they just don't give a damn. The sales guy at the time of sale said to me "see you in ten years!". Er, the chances of me setting foot inside that store again is exactly zero. I shopped at Snooze for the mattress prior to this one and I regret not doing so this time, but that is exactly where I will be going back to for my next mattress.

fabulous service – Purchased my new bed and mattress from Sandra at Bedshed Highpoint. Found her to be exstremly friendly and knowledgeable. Really happy they had stock and delivered the next day . Definitely recommend this store Kylie  Show details