Bedshed VIC, Hoppers Crossing

My new queen size base – Emma took my call and after an awesome info chat i successfully ordered my queen base to be delivered and i must high light i got an amazing price and Emma was a five star quality salesperson iwas lucky enough to talk to and ihighly recommend Emma at bedshed in hoppers crossing from a very happy customer ....Raymond Show details

SUPER BADDDDDDD experienced with this store! – BEAWARE !!! Never been told about their policies about non refund !! Until they got you :(( Purchased a bed and mattress but unexpecting happen need to change the plan that we need them straight away. Got big surprised when came to their store then they show their policies at the back of the receipt! So disappointed, can't do anything, no way… Read more

out because of their policies and customer services!!

NEVER get back to you Bedshed and not recommend for anyone.!

Perfect furniture, with outstanding service, couldn't recommend more!!! – Ordered through the lovely girls at Hoppers Crossing store, the lady who served myself and partner, was exceptional and generally caring person, as she showed us a range of options within our budget. All details where covered and quality of service was outstanding. Delivery drivers where professional, quick and on time, they assemble by bedframe… Read more ·  1

quickly and had no issues putting my mattress on and also taking the rubbish away. I have never had a better experience when ordering furniture and I will definitely come back.

Web site is not a click and find result as expected – if you do not realise that you must choose a base when looking for a mattress your price will be different from reality, Now that is not conducive to good shopping practice, suggest you make it senior friendly with instructions step by step , My journey is with CAV>

Worst After Sales Customer Service Ever – Absolutely appalling behaviour from Bedshed Hoppers Crossing person making the delivery of goods ordered over $3,500. Delivery booked for Mon 29/11. I called to confirm the time etc because I had not received any notification of the delivery. I was informed by a team member that the booking had not been processed so unfortunately it wasn't… Read more

going to happen on that day. I explained the importance of the delivery because we needed the beds as we were moving into a new house that day.

The team member was apologetic and said that she will see what she can do. Moments later she called informing me that she had managed to book a delivery after 6pm on same day.

The delivery van arrived at my property, and was wearing a Bedshed shirt/top. I greeted the driver, and he got out the van, frowned and crossed his arms, and replied, "you have a problem, you should have told Bedshed that you have a double storey." I said if Bedshed needed to know anything so important, I should have been asked.

The driver was arrogant with his speech and body language. He told me he wasn't going to take any of the goods in, and was just going to leave them at the garage door, because the pieces were too heavy for him to carry on his own, AND he wasn't even a delivery man. I was shocked and felt threatened by the delivery person. I told the delivery guy that whatever he was complaining wasn't my problem and that I had paid for the delivery and it was Bedshed who 'messed things up'.

The Driver replied, 'I'd don't think so!', insinuating that I was lying and it was my fault, and didn't pay for the delivery. The driver said that Bedshed weren't going to help me, even if I complained. He then said, I am Bedshed.

The driver's attitude was appalling and at this stage he did not even attempt to unload the truck. I was very upset and needed to find a solution. I had relatives visiting at this stage, so I went to ask them if they can help, which they did, and the Driver was complaining about the load from start to finish.

Next morning I called the store to make a formal complaint about this 'Bedshed' Delivery guy, and the assistant was very apologetic for my bad experience. She stopped me mid conversation and advised that the person who made the delivery was called Rob, and he was the husband of the Owner of Bedshed (Hoppers Crossing). The team member mentioned that this is not the first time they had received complaints about Rob, and that if I wanted to make an official complaint, to do it in writing to the store. To me it was abuse of power and position within the company, but it explained why the driver had said, 'Bedshed won't help you', and 'I am Bedshed'.

I sent my official letter of complaint to the store in Hoppers and also to Bedshed Head Office from the website. Its been a week from the incident and no-one even bothered to get in touch with me. Bad attitude and worse customer service ever.

I got an auto reply from the Bedshed Website, informing me that the complaint will be sent directly to the branch, basically, Bedshed are not interested in how people are representing them in their branches.

How management at Bedshed Hoppers crossing, think its ok to mis treat customers, just because they CAN is totally unacceptable and should be held accountable for disrespectful behaviour.

SHAME ON YOU BEDSHED HOPPERS CROSSING!

Not a great experience, waited over 3 months for my goods to arrive – Unfortunately given that I spent over $3600 in March and the wait time it took to have my goods to arrive (early July) which were urgently required I won't ever shop here again. Very disappointed overall. I would only purchase if the stock was on hand. I would never buy again on a promise they'll be ordered and will arrive soon! Show details

Bed-refused to return and refund – Bought a bunk bed from bedshed but had second thoughts as it was too expensive compared to the same item in other stores. I requested to return it but they refused to return and refund. They said there's a condition on the other side of the invoice about not refunding which they did not mention by the time we buy. Very disappointed. Show details

Poor communication, service and overall poor performance – Absolutely disappointed in the lies and false information received from BedShed Hoppers Crossing. We ordered a bedroom suite with an arrival of end of June, as the end of the month of June got closer we contacted Hoppers Crossing store and was told it was arriving on time and it would be available within the first week of July. To date… Read more

(11/07/2020) we still haven’t received our furniture. Contacted the store yesterday 10/07/2020 and were told that our package has arrived in the Country, asked to book in deliver for next Friday and were told no issues until we received a call today (first time we have received one) to be told that we don’t deliver to your area on Friday’s and we will have to make it Saturday instead mind you this was the store manager and she was the one that confirmed the booking when we called yesterday. When I called back today all the manager wanted to do was try and blame the current covid situation and gave no resolution only excuses which I didn’t and shouldn’t have to hear. When I asked if we were still going to be charged for a delivery that will probably be late like everything else to do with Bedshed all I was told was “it’s noted at the bottom of your receipt and you’ll have to pay it as it’s not us that deliver”. Bedshed will never see us or our money again as this purchase has been nothing but a joke and Bedshed should be ashamed of this and should be holding their stores accountable. False and misleading information, this is also going to be sent to consumer affairs as well.

Ace service – Absolutely ace service! So nice to walk in with no one jumping on you to spend money! Thanks Deborah for your help really appreciate it! Cant wait for our bed

No after sale service – Bought Florance bed for $3600 with foot of the bed storage , the storage drawer never shuts , such a waste of money, It took 5 attempts for this store to deliver the right bed with all right parts. Contacted the store and head office but have never heard from anyone Will never recommend this furniture brand to anyone. I wish I never went there  Show details

Can't keep promises – When purchased on the 20th May, we were promised shipment in two weeks. So I followed up on the 4th of June only to be told the shipment isn't coming in till the 7th. Still hadn't received any contact so called back on the 13th only to be told sorry the shipment isn't coming in till the 21st I don't know why you were promised those other dates in… Read more

the first place. Considering I have only talked to the one lady the whole time [name removed] throughout the whole process she had no excuse of why she had told me that in the first place. It's very frustrating be promised something and it not being delivered.

5 month waiting. after 5 month later store manager said the ship haven't depart from Singapore. and – Super bad place bought the furniture 29/June/2017 from Bed Shed Hoppers Crossing branch ( deposit $3000. ) Staff said I will get furniture around 45 days later, once furniture is ready then they are going to call me . so I wait till that day they didn't respond so I went to visit them I asked they said It will delayed , 2or 3… Read more

weeks more so I waited another 3weeks I visit again they said still not ready but I had scheduled to wedding trip 10.Sep.2017 ~ 06.Oct.2017 so I said if not come until 09.Sep.2017 I will get after 06.Oct .2017.

after comeback from wedding trip I visit them

again (08/10/2017) they said all of them ready but one mirror is broken on the way transfer.

So I agree I will get received everything except one mirror .They said mirror will be ready

2, 3 weeks later so I paid rest of the money( $11338 ).

Furniture delivered 13/10/2017 there was 6 item was missing which are, 2 bedside table, 2 bedside Hutch, dresser, mirror . I asked to delivery guy they said they don't know

they know nothing. (extra 5 items are missing )

so I visit bed shed again. 14/Oct/2017 I asked what happen they said

I don't know , I said if you don't know I can ask to whom , they didn't say sorry they said rest of the item it will arrive another 3 weeks . that's it . I wasn't happy 4 month later keep ask me

another 3 weeks again and again , and they keep promise me they will call me back but never call

I visit again 5/Nov/2017 they said the ship container is on the way the ship container it will be arrived in Melbourne 17/Nov/2017

they promise me they are going to call me till 17/Nov/2017 . and promise me they will tell me processing of the furniture transit

I haven't received any message from Bed shed. till 18/Nov.2017

so I visit again today which is 19/11/2017 and the manger said. He changed the word again

this time he said ship will depart next Monday from Singapore which is 20/Nov/2017.

3weeks ago he said ship will arrive in Melbourne port 17/Nov/2017. The ship still haven't depart

He keep lying to me.

I ask him to money back he said he can't he said don't interrupt his business he said if you don't go out right now he will call the police . I said if you give to me my money I will leave anytime. and we had big argue

So I call to the police and he see me I talk with police he said he will money back.

actually I want furniture but I can't trust him anymore. wait 5 month keep saying next time .

I money back rest of 6 items( $2915.95 ). but I am not happy . I visit many times and he keep lying to me. and he threaten me. (he said if you don't go out i will drag you out, I will see you at your business area) I wait 5 month ,until end of the day he keep lying to me .

furniture is not match missing side table , dresser and mirror .

very bad place . don't trust them even shop manager said to me you are too rude what kind of culture back ground you have . After five month furniture haven't depart from oversea who's gonna happy

I should be super polite right !!!

never ever go there again ....

Bought 3000 $ furniture just want to return mattress protector, very rude manager – Hi, I bought bed, mattress, mattress protector. Just want to return unopened, untouched mattress protector call twice keep on saying don't have time we are busy.  Show details