Beginning Boutique

I would give zero stars if I could. My daughter ordered a Hoco dress on August 20. It is September 14 today and her order still says processing. We have both called & emailed the company without a response. Actually the only response is my daughter is getting inundated with junk emails from them. What a terrible company! Do not waste your time ordering anything from them!

I bought 2 cardigans from Beginning Boutique during the 50% off flash sale. It was my first time shopping with them. Despite buying during a busy sale period, my order arrived at my house in Melbourne within 27 hours of purchase. The cardigans are thick and warm. They fit well and look great. I'm happy with my purchase and their customer service. Show details ·  1

Refused a return as “not in original condition” because a few strands of hair were left on the dress after we tried it on once. Literally only that. Also worth pointing out we were returning because the dress was not good quality and did not fit well.

Terrible dodgy website… I just bought the Cassidy baby pink dress to wear when I go on holiday and the original price of the dress is $79.99. So $80, no problem. Because it cost more than $70, I was eligible for free shipping, which would make my grand total $80. Thats it. Nope, they scammed me. Because this was my first time buying from them,… Read more

they gave me a 15% off any item I bought. So of course I used the code to get a discount. Originally, the website said my total was $68 dollars, and I was ready to pay. So I clicked pay and they said there was an error. So I reloaded the page, put in the code, and this time THE COST WAS $87. HELLO???? Why is there a sudden upcharge of almost $20???? Originally, they let you apply the discount as well as the eligibility for free shipping, but they are scammers. They know that most people buying from there are first time buyers, and most dresses (or the minidresses) are $80, which would make them eligible for free shipping. Yet they would send you that 15% discount knowing u would use it, and then jack up the price to almost $20 more. In fact, I calculated if I didn’t put in the 15% discount, I would have only paid $80, not $87. This whole website is a terrible scam. I just bought it and nothing had arrived yet, so I can’t say much about the quality, but if you are buying a $80 dress for the first time from them, DO NOT USE THE DISCOUNT, it makes u pay more.

Be careful when ordering from this site. They only have a 14-day return window and they charge you a $13.95 restocking fee per order unless you reach out to them and ask to consolidate returns. If you are ordering a dress for an occasion you will not have a big window to do returns. They also only accept returns USPS so you have to go to an actual… Read more

Post Office. The quality is ok, but not worth the price and the short return window and even as a new customer they would not budge. I won't let my daughter order from there again.

READ THE REVIEWS PRIOR TO PURCHASE – Why did I not read reviews before purchasing?! They tell you everything you need to know. Horrible quality and even worse customer service, they are deceiving and so incredibly stingy with their refunds even when they are in the wrong.

misleading and deceptive conduct – I ordered 4 dresses on sale and double-checked the returns policy on the website which just said "Refunds are offered on all eligible purchases received back to us within 14 days (10 business days) of your delivery date". I went further and checked each description of the dresses I ordered and the returns policy was the same as mentioned above. I… Read more

was also aware from reading the returns policy on both pages that they deduct the return fee of $8.99 from any refunds, which I was ok with. There was also *refundid* logos under each item. All of which indicates the item is eligible for returns with no hassle.

Despite all this, I was unable to book my return and was advised by their team that I was not eligible since the items were final sale items. She also sent me a link to a page on the website detailing the returns policy for sale items. However, this policy is not accessible without the link to this specific page.

There is a gross lack of transparency and a deliberate attempt by the company to mislead potential customers.

Now I am stuck with dresses that do not fit me and $140 bucks down the drain, which feels like a crime in this economy.

Disappointing Return Hassle – Bought a dress for my daughter , sizing is small .The dress was to small so I ordered a bigger size as it was tight on time for when I needed it .Returned the first size I bought and as I hadn't heard if they received the item or not I emailed.Got an email back saying the dress was not in the original condition and had pulls in the material.Dress… Read more

was tried on and as it didn't fit went straight back in the bag for returns.Not faults on dress at all.Emailed them back stating that and have heard nothing back.

Terrible quality, pay for returns, untrustworthy website reviews – Website reviews are FAKE! I went to post mine and it vanished…Terrible quality, my friends thought it was Shein or aliexpress. I had to pay postage and return postage. Also the fit isn’t right because of how poorly they are made. I wish I checked product review before I wasted my money.

Bad quality – Very poor quality. Would not return my original form of payment. I had to settle for store credit. The dress we received was a really weird material and was very cheap.

Cheap – Charging $13.99 for returning an item is outrageous. It's buried in another section of their return policy that there is this fee. It should really be based on the shipping rate for the item(s) being returned. I find this type of info is hidden to mislead the buyer. Dresses are also overpriced for the quality.

Failing to return money – The worst place to buy clothes from. The fitting is horrible and they’re so stingy with returns. I submitted my return over a month ago and had to follow up because I didn’t get my refunded money then they decide to tell me it’s out of the date to return which it definitely wasn’t as I have the receipt. Honestly, would much rather recommend… Read more

princesspolly or some other place because this return policy is outrageous. I’ve had to go back and forth with them and they still haven’t returned my money.

EXTREMELY LONG SHIPPING, BAD CUSTOMER SERVICE – I ordered one dress and PAID for expedited 5 day shipping. It has now taken over THREE WEEKS to get to the US, and is still across the country. I am moving home from school, so unable to open the package IF it even arrives. Customer service is AWFUL. DO NOT waste your money here.

Why isn't no stars a thing – I'll be damned I'll be leaving reviews everywhere!!! Your returns policy is ridiculous. Asking someone to buy - ship - fit - return within 14 days is outrageous with everything happening in the world with freight and post delays. Sort yourselves and get with the times of giving customers 30days like all other competitors. The absolute WORST to deal with.

Beginning Boutique does not comply with the Australian Consumer Law – I contacted Beginning Boutique about a top that was unworn and had the tags still attached, though one of the birch eyelets was faulty, thus the top was unwearable due to the backing being loop through string, which would have ripped through the faulty hole, making it unwearable. After back and forth emails with the company for over a month, I… Read more

received hostile and cold replies, stating that I should have known the item was faulty earlier, and that I was not being truthful about the top not being worn. To top it off, Beginning Boutique flat out refused to provide a refund for the faulty item. After escalating the matter to Consumer Affairs who advised of the breaches of section 54 and 55 of the Australian Consumer Law Competition and Consumer Act of 2010, Beginning Boutique have "ghosted" me and will not reply. I have never had such a negative experience with a brand, and warn other fellow consumers that Beginning Boutique does not abide by or respect consumer laws.

Terrible – Posting this review on the behalf of a friend - “If I could give them no star I would. I paid an extra $10 for express shipping and my clothes took over a week to get to me when the website and email said 3-4 days. So disappointed in this company as this is the second time this has happened. Gave them a second chance but again was dissatisfied… Read more

with the service and apparent express shipping. Half the clothes on the website you can find at other popular stores for cheaper and those stores will actually get it to you on time with no issues. Don’t waste your money.”

Don't bother – Don't buy! Their sizing is so dodgy, not standard at all, despite what it says. The product doesn't look like the image they show on the website, don't trust it! The quality is alright, my order was XS but what they gave me couple fit someone three times as big, it looked XL!! And when I complained they responded, but the price for return was too much.

You get what you pay for - it's okay – Beginning boutique's clothes are cute but normally feel uncomfortable, for that reason I returned most of what I ordered. I feel bad leaving a negative review because some pieces were nice and the returns process was hassle free. But honestly, I probably won't come back until they get a bit more picky with their quality. If you're going to get anything, the 9.0 line in my opinion was the only thing worth it.

Good customer service – I have bought a few items Beginning Boutique for a friend. There have been a couple of issues involved with shipping - none of which were of Beginning Boutique's making, but were willing to assist. They have always been helpful and provided great and fast customer service with all my interactions with them. My friend loves the items she's gotten… Read more

too. 1 very small criticism is that i selected to get shipping updates texted to me but that never happened, instead relied on the AusPost app and the tracking on the Beginning Boutique website.

Excellent products - as described – very happy with my purchase of a lilac mini skirt and pink bucket hat. Arrived promptly and was as described. Can with a super cute cotton bag too. Will be buying from them again.

Warning - avoid at all costs – Buyer Beware - DO NOT SHOP HERE! There is a very good reason they have their reviews turned off on Facebook - the very medium they rely on for their business. They are so poor! Thankfully consumers can be warned on other review sites against shonky businesses like this. With the extensive choice available to consumers in stores and online, spend… Read more

your hard earned somewhere the company respects and values their customers.

We were well aware of their extremely restrictive and virtually unheard of returns policy, but took the chance on the single and only purchase we will ever make from this site. What a silly decision.

The dress purchased was a size 6 but also fits a size 12 meaning any one smaller looks like they are wearing a sack. The fabric quality is extremely poor - a netting more akin to a mosquito net than dress fabric. Furthermore it is clearly advertised in link as follows:

https://www.beginningboutique.com.au/products/madeline-sequin-maxi-dress

... yet there is not a single sequin on it, just a plethora of scratchy glittery masses that shed constantly. They then tell me that there is no reference to sequin whatsoever in the listing, and that we should 'pay more attention to the details in the description'. Perhaps you should should do that! The dress is called Madeline Sequin Maxi Dress... how ignorant are you?

Do not patronise your consumers with an 'xo' especially on bad reviews and complaint emails. Disgusted businesses like this are able to operate despite what consumer law permits. They hide behind this to flog their poor quality garments on unsuspecting purchasers.

Avoid at all costs.