Belle Property

Property management by Belle Property during my tenancy was disorganised and unprofessional. There was frequent turnover of property managers, which resulted in inconsistent communication and no clear accountability throughout the tenancy. During the tenancy and after it ended, issues were not handled in a clear or consistent way. Once the… Read more

tenancy had finished and the bond had already been processed through the Residential Tenancies Bond Authority, attempts were still made to raise and resolve new issues outside of that formal process instead of using the proper dispute resolution channels. Contractors were also arranged to contact me after I no longer had access to the property, requesting further attendance in relation to matters that were not part of the formal bond process.

Problems were also raised after the tenancy had ended that were not identified during the exit inspection or dealt with at the time the bond process was underway. This led to informal back-and-forth after the tenancy was already finalised, rather than resolving everything through the correct legal process at the time.

Overall, the management relied on informal negotiation instead of properly following standard tenancy processes from start to finish.

I had to escalate the matter to Consumer Affairs Victoria to resolve outstanding financial issues that should have been dealt with properly at the end of the tenancy. Would rate them worst in southern hemisphere.

Today is one of the happiest moments of my life — the day I finally finished ties with Belle Property South Melbourne. For more than a year, I repeatedly raised serious issues with the building. Every time there was heavy rain, the premises would flood, damaging equipment and furniture that I had to repair or replace at my own cost. The water… Read more

ingress also caused electrical faults, forcing my business to stop operations multiple times.

Over time, the situation worsened. The ongoing leaks affected the structure to the point where sections of the flooring deteriorated significantly. For an extended period, we were operating in unsafe conditions, working around damaged flooring while trying to keep the business running, with a real risk of accidents and injury.

Despite ongoing reports and follow-ups (MORE THAN 1 YEAR), meaningful action was only taken after council authorities became involved. Until then, the issues persisted for a long time without proper resolution, creating continuous disruption and financial impact.

The repair works required a shutdown of operations for an extended period, yet rent continued during that time. This added further pressure to an already difficult situation.

But the nightmare was not over, unfortunately, the lease transfer process then became another prolonged experience, taking several months (4 Months) despite early notice and completed documentation. There were repeated delays, slow responses, and ongoing follow-ups required just to move things forward. Even after the agreed transfer date, invoices continued to be issued under my name.

Communication throughout the entire process was inconsistent. Responses were often delayed or not provided, particularly when assistance or clarification was needed, while administrative matters such as charges were handled much more quickly.

The overall experience involved prolonged delays, additional costs, operational disruption, and a significant amount of stress over a long period.

A final comment to the team: Please improve the level of service provided to your tenants. Timely responses, clear communication, and taking responsibility for maintenance issues are basic expectations. The difference between the speed of issuing charges and the lack of response when support is needed is very difficult to understand. I hope future tenants receive a more responsive and professional experience.

Im peed off with real estate agents . They all do it and belle property is bad as others. They send emails to me letting me know what is up for sale but no price. Now Im sure Im not the only one who gets peed off with this., So many agents play games with the buyers and I feel its time for a change. I really feel if every one knew the price… Read more

before going to the property more may show up or less but the fact is knowing the price of a home before one looks at it the better that one feels and knowing that it may or may not fit in there price range .This hiding to price of a property must stop and real estate need to stop plying games with buyers ,the government say its ok the way they do it but awe as buyers feel its just a game to these agents .Its not there money we are spending its our money ,Its time to end the games on hiding the sale price

Belle Property continue to put advertising material in every letterbox [in my area] regardless of "Australia Post only" and "No Junk Mail" signs. When contacted they said we are doing a community service to let everyone know the current house prices… Read more

in the area. They will not stop delivering even after many requests to stop. Rating very negative.

I want to personally thank my new Property Manager, Mr Wesley Hughes, for the excellent service and support that he always extends to me... Nothing is a problem for him as he always follows up on all my concerns / queries and quickly brings to my attention any maintenance issues from my excellent tenants... This always ensures a Win/Win for me and… Read more

my tenants... Consequently, I strongly recommend that Belle Property Kogarah is the place to go to for excellent Property Management...

We have recently purchased some investment properties in Broome, and chose Belle Property (Broome) to manage the properties.. First impression with the sales team (Helen/Tamlyn) made me want to deal with Belle for property management also and I am so glad we decided to work with them - My actual property manager Jeremy.. is an absolute legend.… Read more

His communication is enpointe and I can not find anything to fault him on.. He goes above and beyond for us and treats our properties like they are his own (even checking on a properties pool regularly whilst the property was vacant so it wouldn't go green).. Jeremy is also very proactive when it comes to attending to tenants enquiries and handyman work that comes up from time to time. He seeks out quality tenants so we know that our investments are being looked after... I always know what's going on which is great considering I live on the east coast of Australia. He makes me feel like I am there with him each time he visits our properties so I cannot recommend him highly enough. Oh.. and he makes me laugh a lot.. Jeremy is the whole package.

Good customer service – We only had a short dealing with Belle Charlestown but they made life so easy and were so compassionate in a time that we were experiencing the complete opposite with our then, property manager. Great experience with Cass and then with Ashley, definitely helped us enough to take the stress out of what could’ve been an awful experience so we’re super grateful Show details

If it were possible to leave less than one star, I would. We were sold a property that does not have a Certificate of Occupancy — something that was never disclosed to us at any stage. The documentation provided indicated that there were no outstanding council works required, which we have since discovered is completely inaccurate and the real… Read more

estate was fully aware of the incomplete work that would not show up in a general building expection.

We have now learned that the driveway is non-compliant and, more concerningly, that the property should not even be occupied in its current state as per local council guidelines and regulations.

The way this entire situation has been handled has been extremely poor and highly unprofessional. There has been a clear lack of transparency and accountability throughout the process.

I am incredibly disappointed with our experience and would not recommend using Belle Property. In particular, our experience with Mereana Tiopira was very disappointing — it felt as though the priority was simply a quick sale, with little regard for the buyers or the seriousness of the issues involved.

Belle Property Westend Property Management: Very disappointing and unprofessional end to my tenancy. After the vacate inspection was completed, the property manager ignored multiple attempts to communicate, forcing me to wait weeks to recover my full bond through the RTA Notice of Claim process unnecessarily. I also attempted contact with one of the principals and received no response. Show details

Do NOT go near them ! You personal email will be farmed out & you will be spammed forever. The bit i unfortunately had to deal with them was highly unprofessional with selling horrific houses with rotten stumps & roof issues that they stay absolutely silent with. Very very dodgy people Show details

HORRIBLE SERVICE, NOT SHOWING UP FOR INSPECTIONS and NO OFFERS I regret choosing [Name Removed] as my agent from Bell Property Canberra, wasted lots of money and time. He gave an over appraisal to get the property to him and then not even showed up for the inspections. He said he can sell the property over 2.1 mil and then he was trying to… Read more

negotiate me down to 1.7 mil to sell the property. When I asked why did you gave 2.1 to 2.3 mil appraisal if the market is not the same then he was saying that was the amount what I am expecting but that is not the market value (means he said what I want to hear to have the property). He also did not show up to inspections and send some people did not know the size of the property to inspections. Also, there was a 2-week period where both the agents which are listed in the add are not even contactable (went oversees) and this happen just before the auction. Finally, he managed to bring only one genuine buyer to the auction and asking me to lower the expectation. I felt like he was working against me as the seller and tried to sell my property cheap to this one buyer. He managed to get only one (very low) offer over the three and half months, which made me feel hopeless. I went through the reviews and ratings before I choose him but looks like they are not reflecting my experience. I know another property which is nearby had the similar experience, so this seems to be a pattern.

Just want to warn you all what you are signing up for. Be careful you are making an important decision.

I rate Belle Property Daylesford 0 stars. My experience with this agency has been extremely disappointing, marked by poor communication, factually incorrect information, unprofessional handling of matters, and a lack of responsibility. I don’t recommend engaging with Belle Property Daylesford and encourage others to take their business to more reputable agents. I’ve referred this agency to Consumer Affairs Victoria for further investigation. Show details

Is there some award for Most Persistent Junk Mailer? If so, I’m nominating Belle Property Glenelg, with special mention to [Name Removed]. Every week, like clockwork, our letterboxes (clearly marked “NO JUNK MAIL,” in big, bold letters) get yet another flyer about what he’s sold or how we could get a “free appraisal.” We’ve complained several… Read more

times, but apparently reading “NO JUNK MAIL” isn’t part of the real estate curriculum.

I’m not sure what he expects us to do with this information, throw him a party every time he sells a house? Maybe start a fundraiser to get the office door widened so his ego can fit through?

Here’s a thought: if you can’t respect a simple “NO JUNK MAIL” sign, why would anyone trust you with something as important as selling their home?

If I could give 0 stars I would, DO NOT USE BELLE PROPERTY (Townsville). They bought out the old real estate I rented through, raised everyone’s rent to the maximum. Rented the same place for over 10 years, the manager of the property convinced owners to sell in the peak of a housing crisis. Never did any maintenance whilst taking the rent, house… Read more

is quite literally falling apart. She would blame us for her negligence of the property. Whilst taking multiple holidays throughout the year. If we asked for something to be fixed it would take about 6 months. She left us without a working oven for about a year. We had to cook meals in an air fryer. When it came time to fix the oven, all it was missing was a small part from Bunnings. (We asked the tradie). 5 minute job… She lied to our face and said the reason why it took so long was because she had “ordered” the part and it got delayed. Happy to take our rent payments but when it comes time to do her actual job it’s like trying to get blood out of a stone. Convinced she was pocketing maintenance money from the owners. Horrible horrible people, they don’t care about anything else but the cash $.

Please do not rent or buy through these people. It will save you so much time and money.

Renting with Belle property is a NIGHTMARE!! They have a process for denying tenants their bond by producing ridiculous and intimidating reports. Ours contained 750+ photos zoomed in and over-accentuating the slightest speck of dirt forcing us to take them to the tribunal. DO NOT USE BELLE!!! Show details

Contacted this real estate multiple times to express our serious interest in a property and asking to be kept up to date with viewings and offers until we could view it as we lived a considerable distance away and would be relocating. Spoke with them on the Monday to arrange viewing the following day making them aware we were driving 4.5hours with… Read more

2 children under 3. Suzanne let us view the property before revealing at the end that it was actually under offer and off of the market and had been since the weekend. Complete waste of our time which would be irritating enough if we hadn’t travelled with kids but as we were it was nothing short of a trauma.

If I could give them a 0 I would. The do not respond to email, they do not answer the phone. I know 4 people that rented through them and they all reported that the property inspection when they left the property came with an amount of problems which were a lie. Please do not rent, buy or anything through them. They are awful. Show details

This is my honest experience as a purchaser in dealing with Jason Bi from Belle Property Rhodes selling a property in Breakfast Point. For the first 2 weeks of his campaign, he was marketing the property without a Contract of Sale and this restricted us in signing a Contract to present to the vendor. We since found out this is against the law and… Read more

we are now following this up with our solicitor. After speaking to him, he constantly lied to us and kept delaying us. He then sold the property without giving us the opportunity to increase our price which is a very bad outcome for the vendor. Be aware.

Unethical and professional misconduct of a real estate agent Ms Dani Kell of Belle Property, Snowy Mountains- Jindabyne . On April 24th, Ms. Kell issued "sales advice" indicating the vendor had accepted our offer on a property with 66W terms. However, she continued to advertise an open home for the property on Saturday, April 27th. After this… Read more

open home, Ms. Kell informed us that she had received a higher offer and we were at risk of losing the property unless we increased our offer. Feeling pressured and misled, we submitted a higher offer to secure the property. It later came to light that the vendor's solicitor had already sent the contract to our solicitor to be exchanged on the morning of of April 24th, approximately 6 hours before Ms. Kell claimed our original offer would be rejected due to this supposed new higher offer. When my wife questioned Ms. Kell about the advertised open home that occurred after our offer was already accepted, Ms. Kell stated that there was no open home and that the offer came from an occupant of the unit complex on Saturday evening. This is in direct contradiction to the open home being advertised online to occur on April 27th.

The franchise at Belle Property Rochedale - Indian operated. One of the worst property managers and sales team I have come across. Terrible communication skills, lots of errors. The 1 star Google reviews sums up this whole place. Show details

We bought a property in lane cove. The experience was good except with their newbie team named Archie. He was just so arrogant, either he is sexist ( to female) or racist (as I'm Asian) or just plain rude. I hope their team will train him how to do client service with respect. Show details

[Name Removed] OF SHERWOOD IS A MOST TERRIBLE PERSON AND Never Listen to customers. She continue to send through promotional material all the time despite me saying for them to stop. Sha put promotional material onto top of my mail box. The creepy delivery guy comes into our garden and takes stones from our garden so he can leave material on top… Read more

of our mailbox. He looks into my children's bedroom. I have asked [Name Removed] OVER 100 TIMES FOR THIS TO STOP. SHE PROMISES BUT DOES NOT STOP. I have contacted [Name Removed]. Director & Shareholder and [Name Removed]. CEO, [Name Removed]. Head of QLD, Belle Property Head Office, [Name Removed].Head of Marketing, Belle Property Head Office. TO STOP POSTING UNWANTED PROMOTIONAL MATERIAL FROM [Name Removed] AT SHWERWOOD BRISBNE. It never does stop. I infomed them all that house was broken into when I was away working and the thieves knew house was empty as BELLE PROPERTY SHERWOOD UNDER [Name Removed] HAD FILLED TO OVER FLOWING MY MAIL BOX. Belle property is the only company that does not abide by the NO JUNK MAIL. ONLY ADDRESSED MAIL sign on my mail box. I have phoned them and emailed them and visted them. [Name Removed] OPENLY LIES TO MY FACE AND SAYS IT WILL STOP IT NEVER DOES JUST MORE AND MORE. Attached is photo of proof of [Name Removed] AND HER PROMOTIONAL MATERIAL. But in short Belle Property does not listen to customers.

I am writing to express my disappointment with the service provided by Belle, particularly regarding the behavior and treatment I received from Julient and Tom leading up to and on the settlement date. Their approach was unprofessional and made the settlement process unnecessarily difficult. To provide context, my overall purchasing experience… Read more

was positive initially. From the property inspection to the contract signing, I was satisfied with how things were handled. However, the settlement process was marred by poor communication and inflexibility from Julient and Tom, which could have been avoided.

Here’s a detailed account of the issues I encountered:

Pre-Settlement Inspection: A pre-settlement inspection was scheduled for Friday at 4:15 PM–5:00 PM, with the settlement set for Monday, March 3rd. At the time of the inspection, the property was not vacant. While I understood that the owner was still in the process of moving out, I expected the property to be fully vacant by the settlement date.

Request for a Final Inspection: On Monday morning, I contacted Julient at 8:00 AM via call and text, requesting a quick 15-minute inspection before settlement to ensure the property was fully vacant and in the expected condition. I received no response until around 10:00 AM, at which point I was told that my one-off inspection had already occurred on Friday and that it was unreasonable to request another inspection.

What I found particularly concerning was Julient’s statement that the owner had the right to occupy the property right up until the settlement time. This raises significant questions:

If the owner left at 1:59 PM and the settlement was at 2:00 PM, who would be liable for any damages incurred during the move?

Why was it so difficult to accommodate a quick inspection to ensure the property was in the agreed-upon condition before settlement?

Contractual Obligations: According to the contract, I am entitled to inspect the property when it is fully vacant. It is not my responsibility to bear the consequences of an inspection conducted while the property was still occupied. The refusal to allow a final inspection when the property was vacant was both unreasonable and unprofessional.

Unnecessary Conflict: I had to spend 25 minutes arguing with Julient and Tom over the phone about this issue. In that time, the inspection could have easily been completed, avoiding unnecessary stress and frustration.

based on this, I would not choose Belle to sell my investment property in the future.

In the past I have been a landlord, bought and sold property so I’ve had really positive experiences working with real estate agents. Sadly, this was not the case with Belle Property Commercial Manly / Dee Why where you’re treated as just a number. 1/ I am a local Northern Beaches resident. 2/ I paid rent well before due date. 3/ I did… Read more

everything by the book. 4/ I kept my shop neat and tidy. 5/ I was an asset to the Manly landscape as I sold original art and unique items. 6/ I supported artists / artisans, many local, giving them a platform to exhibit their art. 7/ I am in a good financial position. At one stage, I even offered to pay Belle Property Commercial one year’s rent in advance. One would think in this current climate of retail uncertainty Belle Property Commercial would look after tenants like me who do the right thing. No! Instead, it would seem, Belle Property Commercial have cultivated an image to believe the world revolves around them, are arrogant, display a deluded sense of superiority, coupled with extremely poor communication skills. On a side note, read Belle Property’s response to “Travel Review”. Instead of taking on board this person’s grievances, and responding professionally, they took to “Nicholas” with a sledgehammer airing the dirty laundry and projecting all the blame onto him. This is because they obtusely believe they’re always right hence their defensive and somewhat misguided need to prove it. Belle Property Commercial Manly / Dee Why epitomise why real estate agents get a bad name for themselves. If you’re looking for a real estate agent who values you as a tenant, and is loyal, then this is not the real estate agency for you. WTS I have moved on knowing that through their own stupidity, Belle Property Commercial Manly / Dee Why have just lost a damn good tenant.