Besser & Co

Amazing agent, Annetta is the best manager EVER. So helpful and informative throughout the process with great guidance. The team at Besser & Co were just brilliant, I am a very happy landlord feeling very secure with them managing my property.

I would like to thank Hannah and the team for their efforts in leasing our property in a timely and efficient manner. The communication was excellent at all times. Paul R.

Carl Carubba at Besser+Co Estate Agents provided outstanding customer service throughout my rental application process. Carl was highly professional, proactive, and kept me informed with clear emails and follow-up phone calls. He went above and beyond to secure the property for me within a few days—much faster than expected! He was always… Read more

accessible, quick to resolve any queries, and handled property maintenance seamlessly. I am very happy with the care provided and thoroughly recommend Carl to anyone

I recently had an extremely frustrating experience with Besser & Co regarding a Lease Transfer at my rental property in March 2025. I followed all the required steps, provided a fully qualified tenant, and submitted all necessary documents as per the Residential Tenancies Act (Vic) requirements. However, the agency continuously delayed the… Read more

process, refused to provide a formal rejection letter, and ignored multiple requests for clarification.

Despite my repeated follow-ups via email and phone, I received inconsistent responses and was often left without any clear updates. They attempted to reclassify my Lease Transfer as a Break Lease, despite my formal application for a Lease Transfer being submitted weeks in advance.

Key issues I faced with Besser & Co:

Extremely slow response times – I had to send multiple emails to get a basic answer.

Lack of transparency – They refused to provide a clear reason for rejecting the new tenant, citing vague “financial criteria” without offering details.

Attempted to misclassify my Lease Transfer as a Break Lease, which could have resulted in unnecessary costs for me.

Failure to comply with Section 81 & 84 of the Residential Tenancies Act (Vic) – No formal rejection letter was provided, despite legal requirements.

VCAT & CAV complaints filed – Due to their handling of the situation, I had to escalate the matter.

Official Complaints Submitted:

✅VCAT Case ID: 15253335 ✅ Consumer Affairs Victoria (CAV) Complaint ID: C2025/03/006218

If you are considering renting through Besser & Co, be prepared for delays, poor communication, and a lack of professionalism. I would strongly recommend that future tenants research their legal rights before dealing with them.

This review is based on my personal experience, with all details supported by written correspondence and formal complaints submitted to VCAT and Consumer Affairs Victoria.

DON'T USE BESSER & CO – Oh my goodness, just logged onto this site, I am not at all surprised at how many bad reviews, this company is appalling and I agree with everything everyone has said. They have cost me over $2000 in incorrect bathroom repairs done without my approval, they painted my front door the wrong colour without approval and against Owners Corporation… Read more

rules and refused to fix it, they lost the keys to my window locks and I had to replace all the window locks at my expense, they signed a rent rise increase of only 2% without my authority, I have a catalogue of issues disputes, arguments that should be used in a class action against this company. DO NOT EVER EVER USE THEM. In my opinion [Name Removed] runs an extremely poor company that should not be allowed to operate and has cost me thousands.

NEVER USE THIS AGENT – do not use this company, they do not respond to telephone calls or emails, they do not do maintenance, or provide the appropriate keys. No letter box key for over 3 months, no power in the laundry for 3 months , no TV antenna . Brand new apartment. No contact at all. No mobile phone greeting

Georgina is so lovely to deal with! Clear, professional and friendly communication throughout the process of applying and securing a rental property. Great Property Manager!

Great experience with the team. They were always friendly, professional and helpful throughout our time renting. We really appreciated their support and would happily recommend them!

Christine and I are both extremely happy with and grateful to, Carl for his diligence and expertise in marketing as well as his regular communication and his sensible, 'no nonsense' advice during the process. We highly recommend Carl and regard him as a great asset to and ambassador for Besser & Co!

Carl is one of the best property managers I’ve ever dealt with. He is easygoing, professional, and has a great ability to negotiate in a way that makes all parties feel comfortable and fairly treated. I highly recommend Carl to anyone looking for a reliable and approachable property manager.

Georgina was super quick and efficient at everything. I applied on a Sunday, had a call confirming and checking some details at 9.10am on the Monday and she then got back to me by 9.30 confirming all was complete and I was accepted. Very impressed and stress free.

I am happy with the service! My property was on the market for a bit, but Miranda and Hannah did not give up. They kept me updated the whole time, gave me great advice, and finally found a wonderful tenant for my property. Their hard work and patience mean a lot to me. I highly recommend them to anyone needing a reliable property agent!

I recently had my property leased by Miranda and Hannah, and I couldn't be more impressed. They took the stress out of the entire process, i understand the market situation a bit challenging at the moment until finally securing great tenants .Their communication was brilliant throughout. Highly recommend their services!

We cannot recommend Hannah highly enough! We are moving into our new property at the end of the month, and the entire experience has been outstanding. From the initial viewing through to the application, Hannah’s level of communication has been excellent. Lodging the new bond was a completely new experience for both of us due to the recent… Read more

legislation changes, but Hannah guided us through every step. She answered all of our questions and emails promptly and professionally, removing all the stress from the process.

Beyond her expertise, Hannah has been incredibly warm and welcoming in all our interactions. If you want a property manager who is knowledgeable, highly responsive, and genuinely cares, Hannah is the absolute best! We are looking forward to working with her throughout our tenancy.

I've dealt with a few real estate agents over the years - Carl Carruba is one of the best! Consistently professional, friendly, responsive and easy to deal with. Communication was always prompt, and he did exactly what he said he would do when he said he would do it. Moving house is d#mn stressful, but Carl made the process smooth and… Read more

straightforward. I appreciated his transparency, professionalism and willingness to help throughout.

I'd have no hesitation recommending him to anyone looking for an agent who genuinely provides great service. Thanks again for all your help and patience!

While finding the right place to call home in Melbourne can be incredibly challenging, dealing with Property Managers during the application process can often be just as stressful. With such high competition for rentals, it’s easy to feel like prospective tenants are treated as though they’re at the bottom of the food chain. The good news is that… Read more

Annetta Labb from Besser & Co was the complete opposite. From the beginning, she was personable, empathetic, and genuinely easy to deal with throughout the entire process. Her communication was excellent, which really helped alleviate the stress that often comes with applying for a property in Melbourne.

Annetta asked the right questions, kept everything clear and straightforward, and ultimately helped make securing the property a smooth and positive experience. The documentation and correspondence were handled efficiently and professionally, making what is usually a difficult process feel far more manageable.

We need to see more Property Managers in Melbourne bringing this level of humanity, care, and professionalism back into the industry.

Georgina and her team were fantastic throughout the whole process. She kept my wife and me updated on all the work behind-the-scenes until our rental agreement was finalised. Keep up the amazing work!

Miranda and Georgina have been amazing with the property management on our unit. They have been efficient and proactive to get the unit leased. Highly recommend their service's!!

Georgina is fantastic! Super responsive with any requests or queries I have. Easy to get in touch with, professional and easily the best property manager I’ve had. Thank you!

Carl was very supportive and helpful in us getting this lease. Even during the inspection were able to view an extra property an agent was showing in the same apartment building. That extra inspection is the one we applied and got . Thanks Besser and Co.

Carl was such an excellent property manager. He was easy to get in contact with and very accommodating throughout our moving out experience. The maintenance team was also excellent, fixing any issues we had asap. Very positive experience with Besser and co.

A company to deal with. They were acting as Property Manager (Hannah) for an apartment I was renting and had no issues with any of my interactions with them. They were genuinely helpful and considerate. Would not hesitate to use their services again.

Great experience from start to finish. Kaleen managed the process of finding a new tenant efficiently and professionally, with clear communication throughout. Very happy to deal with Kaleen and truly appreciate the excellent service.

Georgina has been absolutely outstanding through the leasing process I have to say. Her customer service and attention to detail is a credit to the business.

Georgina is always attentive and great to deal with and acts quickly when we need things done.

Excellent service was provided from Besser & Co real estate company

Always promot to reply to any issues.polite and understanding..quick response to any issues