Best Real Estate

Agency seems to care about money only - has no care or compassion for renters once they are signed up. [Name Removed] was particularly dreadful - doesn't seem to know how to do her job when asked basic questions. Her email style goes from best friend to "You must pay". They use untrained and unidentified people - seem like casual workers - to do property inspections - have no sense pf privacy or security.

Should be named worst real estate – I I lived at a property for less than five months in 2020 as an occupant not a tenant and when I wanted to leave due to severe tenancy dispute with the primary tenant this real estate made it very difficult for me and Advised I was unable to leave the property and tried to convince me that I was a tenant and not an occupant where the paperwork… Read more

said otherwise. It has now been four years and this real estate has refused to remove my contact details from the properties details And I am still getting contacted regarding inspections rental increases lease changes and safety issues and repairs I have requested that I not be contacted on various occasions both over the phone and in writing and have been spoken to in the most unprofessional and disgusting manner from whoever it is this answers the phones.

This is the worst Realestate I have ever had the displeasure of ever being associated with.

STAY AWAY!!! If you value your mental sanity And quality of life do not associate with this business.

Avoid More Real Estate in Hobart Tasmania At All Costs! – I rented a room in a boarding house from More Real Estate in Hobart Tasmania in a town called New Norfolk for nearly two years. During this time More Real Estate placed in deadbeats, lowlifes and a narcissist. The Narcissist was the most stressful for myself to deal with and More Real Estate gave her complete control of the boarding house. Trying… Read more

to stand up to her finally got me removed from the house and More Real Estate was quite happy to put me onto the street. An old woman in another boarding house that More Real Estate "manages" was raped in the premises! I would not recommend More Real Estate and their shonky activities to anyone. With a real estate licence to cause mayhem its best to stay away from them. There are many bad Real Estate agents in Australia and More Real Estate are one of the lowest of the low. Don't rent, buy or sell with them.

Appreciating Ibrahim Hurt Reliable and Professional – I would like to thank Ibrahim Hurt for his amazing service during the inspection and for helping us throughout the process and making it easy to move in as early as possible. He was very helpful and friendly and dealt with us perfectly. Ibrahim is an outstanding real estate agent. I highly recommend him.

Thankful to Manager Ibrahim Hurt for helping us throughout the process and making it easy and helped to move in a week – Thankful to Manager Ibrahim Hurt for helping us throughout the process and making it easy and helped to move in a week.

Reliable and professional – I would like to thank Ibrahim Hurt for his amazing service during the inspection. He was very helpful and friendly and dealt with us perfectly. Ibrahim is an outstanding real estate agent and is great to work with. I highly recommend him.

Beware Tenants, Run from Best Value Real Estate and 6 Benalla Cres Marayong as fast as you can – Firstly this Real Estate shut their own google page down, I suspect most likely because of the reviews being left. I just finished leasing 6 Benalla Crescent Marayong or as I call it The House of Horror. Do not rent this property. You will regret it. The Landlord [Name Removed] is a disgusting appalling excuse of a Landlord. A typical slumlord… Read more

who thinks you should be greatful for renting his property.

When your business name and ethos is "Best Value" a certain type of person could interpret that as the "cheapest" or "lowest" price real estate and what's good isn't cheap and what's cheap isn't good n thats exactly what you get with this 3rd class 3rd world real estate agency. They attract a certain style of Landlord and their pig properties. Any self respecting property manager also wouldn't work for these people.

This agency uses pretty white girl names on their adverts. It's all Indians bar one.

The misleading representation starts at their website. They have a run down dump of an office in St Mary's which smells like a cheap perfume counter by the Ganges. The "Ponds Office" is the directors house, there is no office there.

This nightmare started the day of getting the keys, 2 Keys only. No garage key, no window lock keys 2x on each window locked closed. Smashed windows. No gas. Water leaks. The landlord [Name Removed] on the phone 3 hours after getting the keys. The lies and drama started right there.

The standard response from the landlord regarding any repair was "no one has ever complained about that before" and that was proven to be untrue, people indeed had complained. In one of my NCAT hearings and under sworn oath one of Best Value Real Estate Agent staff flat out lied at a termination hearing, it was a plan to terminate me and start with a new tenant as the cycle of avoiding doing general maintenance and repairs would have started all over again allowing the Landlord not to do any repairs. That's what he wanted as he'd gotten away with bullying and ignoring doing what needed to be done. Happy to collect rent for 8 years not happy to spend a dollar.

I paid $10000 in rent up front and I'm not an idiot. Did the think I was going to put up with garbage...they absolutely did.

The Property Manager, [Name Removed] was the person who told me to go to NCAT (Tribunal) when the landlord would not do any repairs and that would force the landlord to do repairs, that is sworn under oath, they knew from the previous tenants this house had loads of issues & they had a landlord who thought getting quotes and doing nothing and terminating tenants I every year was a good tactic to avoid doing repairs, things as simple as washers for leaking taps and a keys for locked closed windows or a garage door, which he stated "we never used the garage for a car it was storage" even that was untrue, it was a kitchen. It's shows a Landlord who's lived in a property has that the attitude of If it's good enough for me it's good enough for you. I have a Lexus n it wasn't good enough for me.

Property Managers can not force a Landlord to do repairs. NCAT ( Tribunal ) can though if tenants stand up for their right.

There are tenant advocacy serviced out there. I certainly saw one and without them I would've been unable to do what I did.

I knew nothing about the NCAT Tribunal process at the beginning of my lease. I had sold property n not rented in a very long time by August, 8 months into my 12 months lease I had sunmitted over 400 pages of supporting documents. The work involved in taking a Landlord through the NCAT process is long and everything must be done in 3 copes, 1 for yourself, 1 for the agent/landlord and 1 for NCAT. This is hours you will not be compensated for and as a self employed person this cost me lost hours of work not to mention the cost of producing all your supporting documents and coloured photos. Now Landlords like this rely of the fact tenants generally do not have the money or the time to persue them and simply happy to move out, or stop paying or trash the property which neighbours has told me happened at this property. Happy tenants are great tenants. I myself have had a rental property.

In an attempt to avoid repairs I was even offered one weeks free rent and no break lease penalties to vacate the property 13 weeks into my lease. 3 days before the first of 6 NCAT hearings. I had already produced 273 pages as supporting documents. No regard to the cost of removalist and disruption in moving house. It was a self serving offer. I wasn't allowing this POS to push me around after doing that kind of work and the cost of moving in n out in a 3 month period.

Some of the repair highlights was I had water coming up the main electrical conduit from underground to the power box on the house, posing a life threatening danger to myself n those in property including my children and a water leak of over 1,000,000 litres of water which he wanted me to pay for, I did and later NCAT gave orders to reimburse me for that cost amongst other things.

I waited 11 weeks to have a LPG bottle delivered. Like water, Landlord pays for the infrastructure and Tenants pay for the usage.

I had to pay for the replacement of the hot water heater when it burst. In supporting documents the agent entered to NCAT it showed the Landlord sent an email and was going to leave me without hot water for 23 days. From May 15th... winter, scumbag Landlord.

Down the line the scum bag then wanted to negotiate the cost down, from $1640 to $1000. Unbelievable. NCAT gave orders and I was compensated the full cost. How many tenants have a spare $1640 and can be without those funds for almost 4 months.

Note there is a difference between reimbursement and compensation, reimbursement is capped at $1000. In my time there I was compensated $1640 for hot water system, $661 for pest control and yard clean up and $200 dollars for water. This really p*ssed the landlord off.

I had to call the Police and have an event number when the Landlord showed up demanding to be let in and if I didn't he would let himself in. He never gained access to the property.

The landlord also showed up with unlicensed trades people to do electrical work, again access was not given. That is grounds for termination, which happened, I applied to NCAT for retaliatory eviction and was left in the property.

He disliked the fact firstly I knew a thing or two about trades working having worked in civil construction and I would not "fall into line" and give in to his dodgy ways. lol

The landlord is a Corrective Services Officer and he feels he has the right to treat tenant like a prisoner and he can do a cell search when he pleases.

I have all the NCAT Tribunal orders along with the NCAT Appeals Panels order, now that means the Landlord refused to do any repairs even after being ordered to do so by NCAT many times....and that he applied to the Appeals Panel to have those orders overturned which he was unsuccessful in doing. These people see this kind of thing day in and day out.

[Name Removed] was ordered to do 27 repairs.

If he didn't like that his next step was apply Supreme Court and if he couldn't afford to do repairs on his house, some as cheap as $245 for keys that 8 years of tenants never had then he didn't have $10000 a day for a barrister. I watched the circus or trades people he sourced from airtasker n watch him negotiate with them. Was a fairdinkum circus. Was fantastic to watch, he absolutely hated me n it was then it was all worth it.

I know I took bullets for the people who went before me standing up to this nonscene and paid it forward for the poor soils who go after me:

My rent was ordered by NCAT to be reduced and backdated until repairs were completed. The Landlord tried every which way to do nothing.

The Lanlord lied on Statutory Declarations which by the NCAT order and repairs done are self proven to be false and misleading.

Australian Federal Police are the agency who investigate false and misleading statutory declarations. I had to process a certificate issued to me by NCAT for money owing to me by [Name Removed] through the Blacktown Local Court to obtain A Garnishee Order meaning I was to be paid directly from his wages. He even wanted to negotiate that. Seriously.

The Landlord, [Name Removed] clearly thought he was above the law and as he had done with previous tenants thought he would get away with his usual tactics. He got the wrong guy.

The Real Estate and the Landlord are first class scum bags. I wouldn't let these monkeys sell or manage a second hand lawn mower.

I am going to re post this review from time to time to warn others of both this property and this 3rd Class 3rd World scum bag Real Estate Agency in the phope it will save other people the drama and renting a pig and having to go through the NCAT system.

I have no grievance with the NCAT Tribunal system, it is there to fairly and justly deal with situations like mine and NCAT and the NCAT Appeals Panel made the the right decisions. I supplied more then 400 pages of supporting documents including photo's and selectively edited (doctored) Text messages.

Feel free to email me [Content Removed] if you'd like copies NCAT orders which make for great reading. You do not have the tolerate this kind of behaviour as a tenant.

I'll also ad that a deaf dumb and blind Monkey could run an open home for a rental or a sale these days, and that property would be leased or sold. There's a housing crisis if no one noticed. An agents hardest job is to get the listing or that rental management agreement and if your buying or leasing your property then keep walking and it won't have to be far to find a more professional agent then these monkeys.

If $17 a week which is the difference on a $650 per week rental property between 4.4% and 7% as an investor if this is going to break your bank then you need to take a good hard look at yourself. You get what u pay for.

Tenants and sellers alike do yourself a favour and save yourself the nightmare and rent or sell through a reputable recognised branded real estate, they aren't run by monkeys, they are ran to a standard to be apart of that franchise name.

Renting is not cheap, and professional property managers and real estates would not take a property to manage that did not have keys to start with...these monkeys did. The standards you walk past are the standard you set. Don't just just walk past this business or property, RUN RUN RUN

The power of reviews and social media can reach a lot of people quickly and the more people who call this kind of garbage out the better. Share away people.

Little update to bring it back to be in the front.

P

Will not take time listen to or discuss customer repair issues – We have been trying to get several repairs carried out at our rental residence. We have submitted the repair request several times either via email or verbally. Since no action was being taken I sent a semi-polite email to the business. The Senior Leasing Manger was reluctant to speak to me about the repairs and simply kept quoting to send any… Read more

repairs to the repairs department email (which got us nowhere).

I called the Senior Leasing Manger the next morning to discuss what action would be taken for the repairs. I cannot express enough how abrasive and unwelcome she was to help and continued to quote procedure instead of offering to assist. I was showing frustration in my voice during the conversation but was not raising my voice or being aggressive. She indicated that she would not tolerate being talked to like that and ended the conversation.

I am perplexed how "senior" management got into such a position. Company culture (which is appalling) comes from the top down. If anyone from Best Real Estate actually reads these reviews - Just a piece of advice - get rid of your toxic management.

I can see why there are so many 1 star ratings - 33% of all reviews are categized as terrible.

I truly hope people will see these rating before doing business with this company.

Being stranded on an island would be better – I personally didn’t want to leave a review. However I would rather give the public a heads up to steer away from “BEST REAL ESTATE” The name of the company is laughable as they do everything else but be the best. I was a tenant for a year, thank goodness my lease ended because I have never experienced such unprofessionalism in my life. I had to… Read more

take them to tribunal, seems like this is an occurring problem as I am not the first or the last. During my tenancy period I was living in a property with so many issues that weren’t repaired for over 6 months to a whole year. For about 9 months I had no access to adequate hot water. Yes, that’s right.. I was only able to have a shower for at least 6 minutes before the water would turn cold. At one stage I didn’t even have hot water for over 4 days, worst days ever. Let’s not even get started with being able to wash dishes properly because the water tank was that small. The electricity meter needed to be upgraded they never did that and I ended up coping a high electricity bill of $780+ because I was also getting charged for water in a damn unit?!? & God forbid I mention this, I either get hit back with rude responses or completely ignored. When I moved in, there was no batteries in the smoke alarm. When they sent someone out he made me feel uncomfortable by hitting on me and making inappropriate comments about jumping in bed with me. When I raised this issue they disregarded it and made me feel like a joke. My intercom wasn’t working for over 6 months so when I would get visitors I would have to always walk downstairs just to give them access. There was multiple things that weren’t fixed. They even overcharged rent multiple times and lied when I confronted them. Eventually I had enough and took them to tribunal, it worked out in my favour.

They never once, ever completed a routine inspection for the property. Let’s put Covid aside, what kind of agency does not do routine inspections.. like really? Every time they would take things too far I would have to go into the office and it just ends up in a scream off.

I was warned by my clients who rented properties with them about how terrible they are. This was way prior to me getting accepted for their property and silly me I should have listened. They have new receptionists and staff every other month I guess cause they probably treat their employees like crap and they don’t seem to have a proper system in place everything seems to be done on paper. Anyways none of my business, it would be good if they updated their system so they wouldn’t have so many issues. I also had no clue who exactly my property manager was so that’s food for thought lol. At one point they were taking out rent whenever they felt like it, there was weeks where they had some problems where the system was down but I just don’t get it, why can’t anything ever be done right.

I actually went through so much anxiety, stress & depression because of their negligence whilst renting out one of their units. Despite all I had going on it contributed to my mental health and I physically copped it. People shouldn’t have to live in such a state to the point that they become depressed that’s not fair.

I advise best real estate to really work on improving their services. Not just for the sake of their landlords and tenants but for their own good. This is not a good look, constantly receiving negative reviews will impact your business. If you have to delete a whole google account because you received that many bad reviews than there’s clearly a problem. We aren’t the problem here, you guys are. It’s embarrassing and stressful on both ends.

Do better.. please. In to conclusion I would rather live under a bridge than ever rent a property managed by narcissistic real estate *I mean best real estate.*

Professional and quick – Best Real Estate is the best in Sydney also the manager Ibrahim is the best in Sydney Thank you Best Real Estate for your great and professional service

Professionalism outstanding!! – I’d like to thank Ibrahim Hurt for all the assistance in finding my little family a fantastic home.. It’s been a Pleasure dealing with him. His knowledge and experience is outstanding.

Quick and professional – @Ibrahim Hurt Really it was the best and quick service from this guy really quick as even the property was nice and clean enjoyed the process thank you

A job well done! – Thank you Amir Rana for being so efficient. You were able to organise a number of repairs promptly and without any stress to us the landlords. Many thanks for all your help and your advice - it has been much appreciated.

the new repairs and maintenance person is efficient – Mr. Amir Rana working in the repairs and maintenance is very quick to respond and effective in arranging help. I had two issues back to back which was addressed within few hours.

Good prompt Maintenance team – Professional and prompt response from Repair and Maintenance team when we raised issues with our rental home. Thanks to Amir Rana and team members. Please keep up the good work! Thank you.

Lazy, disorganised staff – I attended an open home scheduled for 11.40am and had to call the office when no one was present at the property. The office staff were disorganised. It turned out that the employee had arrived at approximately 11.30am and simply sat in his car instead of preparing the property to be inspected. I saw him arrive and park, I walked past his vehicle… Read more

on my way in and saw him still seated in the vehicle at 11.40am. He even watched me walk onto the property without bothering to get out of his car. He later admitted to me that he had just been sitting in his car.

After I had to call the office, he arrived without offering an apology or reason for his lateness. He then took a long time to locate the keys and open the door. No Service NSW check in code was used. He did not wear a mask. And he failed to open the back door to enable inspection of the courtyard. The property wasn't particularly clean either. I let him know that his customer service and covid safe practices were poor and he seemed confused.

This experience, combined with the awful reviews here, has motivated me to never consider this business for any real estate transaction.

By far the worst real estate in sydney & I mean it – Even real estate agents laugh and wish me the best when I tell them who my managing agents of the rental property I reside at are. Their reputation speaks for itself, they are horrendous. I would advise any potential tenants or landlords who seek to deal with these people to stay far away. They are fraudulent, don’t ever fix any repairs and all… Read more

they do is lie. No wonder why they have such a high turnover rate because who wants to work for a dodgy company like that? They will not continue to conduct business furthermore in the near future at the rate they’re going. The owner can sit on her high horse, truth of the matter is she knows she’s nothing but a low down epic fail of a real estate agent a disgrace if anything. Please consider changing your name because you are all nothing but a laughing stock and an embarrassment. Whilst you’re at it upgrade your systems. Stuck in 1992 if I say so myself. A long down the track I will also be filing a class action lawsuit for the stress, heartache and emotional pain they’ve made me go through.. count your days guys count your days.

Unprofessional and Rude – This is worst real estate that we have dealt with. I would give a zero star if I could. We have been with them for 3 years. From the very beginning of the application process till the vacating, there were number of times we were very disappointed with their service and the lack of professionalism. Its not fair trying to claim for the things that… Read more

we reported during on going inspection ages ago. When the maintenance department clearly agreed that its something that needs repairing and can't attend due Covid, but at the time of vacating, the inspection team trying to claim for those repairs from our bond are unbelievable. Raising their voice to their tenants and ending the conversation and putting the phone down without listening to what their tenants have to say or discuss shows how unprofessional they are. I wouldn't recommend anyone to use their services. They need to learn how to talk to people politely and deal with a situation in a proper manner respectable manner.

Quality Service – I am with best real state from past 4 years. They provide quality service and quick in responding. During lockdown time, they were very actively taking care of all the queries.

Disappointed service – They dont even deserve one star because they just misleading their customer I inspected one property with garage but when I went to their office to collect the keys they said there is no garage with this property and we can’t refund your deposit

Great service – The service was great, Rashmi was very helpful guiding and advising me what was the best course of action for me. I highly recommend those out there to give service a go

Excellent Service received – I had a good experience with Sush from Best Real Estate on the rental deduction provided for my tenant. A lot of paper work was involved which Sush had prepared well before hand and also she provided necessary information and docs for the claiming of deduction for the landlord, making the procedure clear and seamless. Thank you Best Real Estate.!

Excellent service – Excellent customer service keep it up with your good work. I never had any issue with them. Thank you so much Rashmi and for Great teamwork and for making your clients comfortable and happy

Rental reduction – I agreed for rental reduction to help the tenant. There are many forms and papers to gather. I was not across the details, but Sush did good liaison work to make it happen. Well done Best Real Estate. Raju

No professionalism and un-responsive – Team, Don't have professionalism and they are feeling like doing a big favour from their pockets to the tenants by end of the day they are so rude and unprofessional to the tenants which Is unacceptable.

Professional and Responsive – When we came to Sydney, we rented a granny flat but had to pay much for a small property, faced so many issues with the owner and had to pay so much from out pocket for every small repair. So we were fed up with that and started searching for another convenient property at Wentworthville. And that was it, we found the BEST property with the BEST… Read more

REAL ESTATE. A spacious unit with a rent cheaper than what we paid previously. It was very peaceful as we never had any issue with the real estate as we had with the previous owner, every repair was fixed immediately by the real estate and we were never charged for that. The response and service was really quick. All thanks to Manager, Rashmi. She conducted timely inspections, noted down all the issues we had and provided quick fixations. When we had to move to a different city and vacate the property, Rashmi helped us a lot with all the end of lease details following which we received 100% bond money back.

Thank you very much Rashmi and Best RE team.

Rajeendra.

Positive Experience – We have had a positive experience with Best Real Estate. We lived in Wentworthville Lane street property. Any maintenance issues we reported during our stay were fixed immediately, that was really extra ordinary service. They are very professional and guided tenants in right way when help needed. Marguerite was very helpful when signing the… Read more

contract during pandemic time. Inspection manager Rashmi was very helpful and empathetic and guided us professionally. Mostly anyone we came across was friendly and helpful. I would recommend Best Real Estate further.

Professional and Responsive – I just moved in to the new property at Lane Street Wentworthville and best real estate is one of the best i have come across. They are very responsive with the emails and over the phone. Ariunna and Tishan are very responsive and quick in answering the query.

professional and responsive – Rashmi Gupta was our Property Manager and a real pleasure to deal with. She was professional and responsive and made the whole experience extremely easy for us as first time tenants. Would recommend to all tenants and land lords