Betty’s Burgers

I visited a store at Indooroopilly Shopping Centre on 25/4, 5.30pm and had an extremely disappointing experience. The staff had very poor customer service skills and were consistently rude to other customers. It took approximately 50 minutes to receive our order, and when it finally arrived, the burgers and chips were cold. During our time there,… Read more

at least 10 other customers complained about the excessive wait times and the staff’s attitude, so this was clearly not an isolated issue. I caught one girl say to a elderly gentleman, it’s not my fault and if you are not happy, leave.

There appeared to be no capable management present to address the situation or control the rude staff. The behaviour and lack of professionalism from the young staff members was unacceptable.

It’s unfortunate, as the burgers themselves would likely have been enjoyable if served warm. However, due to the service and overall experience, I will not be returning.

As it was the school holidays ,we took our granddaughter out for lunch ,the atmosphere was great ,staff very good and very friendly ,chips nice ,onion rings nice ,milk shakes very nice ,how ever the burgers were way over priced for what we got ,plenty of sauce but the meat was very dry ,not nice to eat at all,very expensive for a burger place ,we've had much better from our local fish shop sorry won't be back very average to say the least Show details

Food is just ok. Small servings. On weekends in Mooloolaba (not sure if this is elsewhere) there are no “meals” eg burger with chips and fries, everything is sold separately AND on the Easter weekend was slapped a massive surcharge! Bloody ridiculous for a burger chain. $115 for 4 people! Won’t ever eat here again and I’ll be sure to tell everyone I know not to bother either! Very poor Betty’s burgers! Show details

$100 for 2 burgers 1 chips 1 onion rings 1 chicken salad and 3 shakes. Burgers nothing special the chicken salad was so wilted there was less then a chicken tenderloin in the salad the shakes were ok But will never go there again. I can actually understand why people choose not to go out anymore. Quality is very low Show details

We just paid $92.80 to have three burgers and two chips delivered via Uber Eats - $5 delivery fee and an $8 service fee, therefore Betty's just charged us $79+ for three burgers and two chips. Uber's fees are extortionate, but so are the costs Betty's are charging. Never again Show details

I ordered a Salmon salad and fries. When my order arrived it was several pieces of salmon dumped on what appeared to be sloppy , over dressed coleslaw mixed with a couple of peas and beans. It was the most disgusting salad I have had . What made it even worse is the exorbitant price they charged + weekend fees for this slop . Unfortunately we were… Read more

pressed for time and had to leave. Never again, second time this has happened . We will be taking our business to grilled from now on…..

Betty's Burgers Hornsby NSW 2077. 31st March 2026. 1pm ordered "Vanilla Pavlova Ice Cream", waited 25 minutes and still did not get my order, lots of other people got their order before me. Went and got my money back. Not first time bad service from the Hornsby place. Before waited 15 minutes for ice cream and it was not good quality (badly made),… Read more

another time my mum ordered a chicken salad but it was mainly lettuce, very little chicken and they did not put dressing on the salad. The Hornsby place as well seems to very rarely clean up after customers since I frequently see used paper/plates on the table which attract pigeons that fly on top of the tables (very unhygienic) and finally like another reviewer said (about a different place) their music is too loud (you cannot hear other people only the music). They have lost several customers today. Not going back.

Visited BB Harbour Town. Ordered chicken, avo, bacon bowl. Bowl contained some chicken, no bacon, overripe avo (turning brown) no red onion and two pieces of cucumber and a bucket full of lettuce with mayo. Should have returned it to kitchen my mistake. I was actually hoping the salad was at the bottom of the bowl. Never again $16.50 wasted. Show details

Bondi junction Westfield Betty’s at 10pm Friday night. No one to greet us at the sign “please wait to be seated”, bored staff, no smiles or greetings, food was okay, chips were very small portions, overall very average experience. Show details

wow complanency will win you rewards betty burgers-i wrote a compliant to your head office on the 5/1/2026 no response,on rubbish i bought from one of your outlets in melbourne-burnt,soggy and dry-no acknowledgement on my compliant-people take note, they charge a fortune for rubbish -you will be history one day bettys congratulations!-you deserve it Show details

Soggy bun, coldish and ordinary patty, tiny and ordinary serving of fries. So, low quality and way too expensive. First and last time. Thanks for very little, I'm out. Show details

Very disappointing. Ordered online. Told 10 minutes to collect. Attend store within 5 minutes. Get told there is a 40 minute delay. Then finally get our older after having to ask 5 times to find it’s cold. Very disappointing service. Won’t go back to Ballarat again Show details

I ordered bettys burger, and on my burger, there was rotten tomato, so we asked for a new burger, and all they did is make a new burger and cut the middle out of the same tomato It was also so expensive, and the fool was horrible. Chips were cold,rotten tomato. AND STAFF EVEN HAD THE AUDASISTY TO BOMBASTIC SIDE EYE ME! WOULD NOT RECOMMEND BETTYS… Read more

BURGERS! I WOULD NEVER GO AGAIN a d my brother hit his head on one of the hanging pot plants. THEY ARE SO LOW HE COULDVE GOT A CONCUSION.

Had my first Betty's experience a few nights ago. Welcomed by a lovely young lady who took our order. When she read it back, I had difficulty hearing it as the music was quite loud. There was an item missing, which we corrected. We received our order quite promptly and I enjoyed my burger. The young ladies serving, who were all quite young, were… Read more

all very pleasant and went out of their way to please us. All in all, a very pleasant eating experience.

Chicken tenders, onion rings and fries were great, so was the fried chicken burger. However, something must’ve gone wrong in the kitchen when making the beef patty as it was very dry, smelt horrible, and tasted like plastic. Both my boyfriend and I had to spit it out after taking a bite. Would recommend any of the chicken burgers, however not so sure about anything beef. Also, why so much lettuce and why are they such big pieces? Show details

Betty's Burgers — Disappointing Experience, Poor Value, and Unhealthy Food Visited on 28/12/2025 and left extremely disappointed. On arrival, the rewards app did not work. Staff advised that burgers and chips are not sold as meals, and when I tried to claim a reward for multiple purchases, I was told I’d need to buy even more items before the app… Read more

could be scanned. The rewards system felt deliberately obstructive — effectively encouraging excessive spending for minimal return. I deleted the app on the spot. This raises serious questions about how genuine the loyalty program actually is, and whether it exists more as a data-collection tool than a customer benefit. As for the food: the burgers were overly greasy, with butter-heavy buns saturated in oil. Instead of tasting fresh or balanced, the meal felt unnecessarily heavy and unhealthy — not something you’d want to eat regularly. Overall, between the non-functional rewards system, poor value, and greasy food quality, this experience left me with no desire to return. There are far better burger options available that respect customers’ time, money, and health.

The absolute worst meal I have ever ordered via Uber Eats. My meal arrived STONE COLD and was TOTALLY inedible so pretty much went straight in the bin. However, did check out before tossing - beef patty was totally dry and hard to find as the bun was pretty much filled with lettuce, and not much else! Disgusting!

I ordered a grilled chicken bowl to take away at your Forrest chase outlet. I waited 25 minutes and had to ask what happened to my order. Please respect your customers. You charged $16 for a bowl of food with the avocado turning brown, full leaves of lettuce and very very little chicken. Absolutely shameful. Show details

they still served us even thought there was no one there and they were just about to close. Nikki was the nicest worker and was very sweet. bettys brugers in penrith Show details

The burgers and fries are pretty good, have been several times. The thickshakes Im not so sure about, they seem to have an after-taste that makes me think they are being made with UHT milk which would be disappointing if true. I'd have given 5 stars except for the shakes. Show details

We first visited the original Betty's Burgers store in Noosa shortly after it opened in 2014. The quality and size of the burgers blew us away. They were fresh, flavourful, and generously portioned – so much so that we found ourselves returning multiple times during our week-long stay. It felt like we'd discovered a hidden gem. Fast forward to… Read more

2025, a visit to the Betty's Burgers store in Darling Harbour, Sydney, on Friday, 9 May. Sadly, the experience couldn't have been more different.

What we received was nothing short of disappointing: a soggy bun, a tasteless patty, limp lettuce and tomato, and a noticeably smaller burger overall. It was underwhelming, unappetising, and a far cry from what Betty's Burgers experience in Noosa.

And this wasn't an isolated case. We've previously been to other Sydney locations like the city store and Hornsby — and the results were just as poor. It's clear that the quality has dropped across the board.

What used to be one of our favourite burger spots has now lost our trust completely. Never again, Betty's Burgers. You've resoundingly lost my vote.

Just wanting to provide some constructive feedback regarding the delivery service provided by bettys courtesy of the delivery services available. Reality is that as a walk in customer the service time from order to being served is likely 15mins plus. Particularly at Mooloolaba. And what also exacerbates the problem is that freshly cooked food… Read more

often sits on the counter for many minutes before it is finally delivered to the table. You can therefore only imagine the lack of care taken for delivery orders. I've tried ordering multiple times through delivery partners but the reality is that it's always cold food that's delivered and often missing items. The store just doesn't care about delivery and why should they when they barely care about in house customers. Domino's delivers pizzas that are as still too hot to touch. So it's not about delivery issues It really is a lack of will on behalf of the store to deliver a quality product.

Never order takeaway from Bettys and also be prepared to wait 15mins plus whilst your order sits on the counter waiting for attention.

Great product if delivered hot but otherwise a waste of money and no management will to fix things.

Chips don’t come with burger and have to buy separately but they were delicious chips. Burgers were really good but a little small. Service was amazing, very kind staff and excellent wait times. Was in and out in 20.