Big Bull Movers

I had an extremely distressing experience with Big Bull Movers / Removalists Connect (they are the same company), and I strongly urge others to think twice before using their services. What makes this even more disappointing is that this was my third time using Big Bull Movers. I had previously used them in 2023 and 2024 for moving services and… Read more

had no issues at all. I even left them a 5-star review. Based on those positive experiences, I trusted them again for a bond clean.

Unfortunately, this time was completely different. I booked a bond clean through them (Removalist Connect) and paid upfront, as required. What followed was one of the worst service experiences I’ve ever had. Two cleaners arrived at 1 pm and assured me the job would be completed. However, by 9:10 pm, no keys had been returned. When my husband went to collect them, the cleaners showed up late at night, asking to re-enter the property, which was already concerning. Once inside, it became clear that little to no cleaning had actually been done despite them having access all day!

The situation escalated quickly: The garage mechanism had been tampered with without permission. One cleaner admitted to stealing a personal item (a religious poster) and gave conflicting stories about where it was. He became aggressive and pressured my husband to hand the keys back. My husband felt unsafe and had to retreat to his car and lock himself inside. We were so concerned that we called the POLICE.

To make matters worse, the cleaners later left the property unsecured, with doors wide open, and the cleaning was still incomplete, with a dirty stovetop, dusty surfaces, unclean skirting boards, and an overall unacceptable condition. Despite being told a re-clean would be arranged, this never properly happened, and there was clear miscommunication between the company and the real estate agency. Because the bond clean was not completed on time, and the situation became so stressful and unsafe, this directly impacted me, missing work, ultimately contributing to me losing my job. This experience was: Unsafe, Unprofessional, Disorganised, Completely, Criminal and Unacceptable No customer should ever feel threatened in their own home or be left in this position after paying for a service. Bigbull/Removalist Connect never returned or refunded the stolen item.

I would never use this company ever again! Please Avoid!

Good work on a tricky job – Tough job moving a fridge up very narrow stairs, but it would have been easier if they had brought the tools and knowledge required to take the door off the fridge. The walls and the new fridge would not have been damaged if they had done this (and it would have been lighter!). Show details

In December 2025 we had a move done by this company They sent us 2 guys who had no idea what they were doing For example my wife had to show them how to get our fridge out the front door. Then to make matters worse these two damaged our tiled… Read more

floor and left scratches on on the door from the move. When i challenged the movers they looked at me like they didn't understand. I put in a complaint to big bull movers ? They said they would handle it Over a 6 weeks later nothing I wouldnt recommend these people to my worst enemy 1 star cause you cant put zero Go somewhere else if you want the job done right.

Great, happy, friendly service was on time, very helpful booking was easy, took great care with our personal contents, thank you two fellas today, Jagjot and Gopi, very much appreciated, very respectful professional prompt, three happy grateful customers / clients here. Would recommend these two strong fellas again to all, cheap as too! :))

Over all a good experience with the crew. However some of our furniture did get damaged unfortunately during transport. Items were transported a distance of 90kms and a 2 hour drive. Trucks did arrive on-time, however due to the booking agent not listening to my request for 4 men and two 12 ft trucks the move took longer than expected and we had… Read more

a lot of items unable to be transported via truck that we then had to hire our own 6ft truck to transport to our new home.

These guys were brilliant. They moved a heavy 125kg+ BBQ across town from the eastern suburbs all the way to the far west and their charges were extremely reasonable. The two boys who did the drop off were also very very good. Simple honest people trying to make an honest living. I’d highly recommend them.

Worst removalists I’ve ever used - no stars! booked a time, it got changed 3 times and eventually had to re-book for the next day, no apologies. Their phone recording goes on about how they are the best leading moving specialists, not so. The removalists guys themselves were fine and took care but I would never use this company again. Sadly disorganized and unreliable

Avoid at all costs !!!!!! All the reviews confirm exactly the same experience I had, turn up late, state a fixed fee, 2 people had no idea what they were there to move, very small beaten up truck, held the items ransom while someone remote sms a payment demand for more than was quoted, then I had to move the remaining 50% of the items with my son,… Read more

after coming out of hospital biopsy operation. !!!!!!! Do not engage this company at al costs. You will end up very very frustrated and out of pocket. They must be held to account for there actions and i encourage any one who can help remove there service to shout out. !!!!!!!!!!!!!!!!

If I could give 0, I would I have a similar story. Booked thru Removalist Connect. We had a 6-seater lounge, Buffet, China Hutch, Medium Waredrobe, 2 shelves, 2 tall boys, fridge, washer and a large chest Move was 5.2kms away - Specifically told them that my Apartment building will only allow moving in between 3pm and 5pm. - Organised them to… Read more

arrive at my house at 2pm - At 2:30pm rang the concierge and told them they were late and reminded them that all furniture must be delivered by 5pm - They arrived at 3:15pm. After assessing the furniture asked them if it can be completed by 5pm as they were late. They assured me it wasn't a problem. - They mucked about for about 30mins until my partner and I started moving furniture ourselves to hurry them up. They dragged their heels, wasted time and took forever. They had no gloves, protective footwear and loaded the truck in worse fashion possible. I'm guessing there will be damage - They arrived at the apartment complex at 5pm and the window to move was closed. - Now they want $400 storage fee and another 3hrs of labour. I agree to the storage fee and got them down to 30mins extra of labour and told them the window to move the next day was between 9am - 11am. - Now they want me to pay them in full before they come out. Not going to do that. - Will inform the Police if my furniture isn't delivered tomorrow

Terrible service. Consistently lied about pickup times wasting my whole day each time being delayed every time I called. Was told I’d get a discounted rate due to the delays but in the end had to pay full price and got 1 less worker than quoted. Ended up being outsourced to Gilbert Handy truck who came the next morning and he was great, wish I went with him from the start

If I could give 0 stars I would, booked weeks in advance for an 8am pickup, no communication I had to repeatedly call them and was told everytime they were on the way. Arrived at 10:30 with a smaller truck then I had booked, then they tried to charge me full price. Absolutely don't recommend, save yourself the hassle and book another company.

We booked our local move (a single 12-minute trip) through Connect Removal and the service was performed by Big Bull Removers. We made an initial deposit of $102.10. We were originally scheduled for 4:30 PM, but they called to reschedule, claiming a "van broke down." This led to constant delays, changing the time until 9:00 PM, with someone… Read more

finally arriving at 8:00 PM, making us wait an entire day for a quick, 2-hour job. The real disaster was the pricing. We were explicitly quoted $60 per hour, with $65 for overtime, which their representative confirmed. However, they first charged us a ridiculous $362.91. When we called to dispute this clear error, they changed the price to $262.91, claiming it was based on an undisclosed $135 per hour rate that was never once mentioned during booking. When challenged about the lying and the deceptive pricing, all they had to say was, "How was it our fault?" They then resorted to keeping our belongings hostage in the truck until we paid the inflated fee. We were forced to pay the $262.91 to get our items (and they kept the clock rolling during the dispute), bringing the total paid to an outrageous $365.01 for a 2-hour move. To then say the $102.10 deposit isn't even coming back to us is unacceptable. They only took two hours (and my partner made it easier for them to take the items), yet they charge more than what it would cost for a person to rent a truck for $180 and do it themselves all day. Next time, don't lie about being cheap and charging $135 per hour rate. NOT HAPPY AT ALL!

Absolutely terrible experience. This company made my move incredibly stressful. They arrived two hours late (agreed window was 1–2 PM, they came at 4 PM), which caused serious issues with both building managers, as I had to breach both buildings’ access policies. They then increased the price from the original quote and their drivers threatened… Read more

me, even driving away with my belongings to pressure me into paying before unloading. I received over 15 aggressive phone calls from them during this time.

I felt unsafe and had to call the police, as I was alone and the drivers tried to get me to go inside with them. I was left traumatized and even offered to pay in cash just to end the ordeal.

When I contacted the company afterward, I was gaslighted and told to pay despite their misconduct. I’ve kept all evidence and will be submitting it to Consumer Affairs. I strongly warn others not to use this company.

AVOID THIS COMPANY AT ALL COST! THEY ARE SCAMMING PEOPLE!! Arrived 7 hours late and damaged my furniture, deliberately held my furniture in their truck until full payment was made. I was forced to pay them in order to keep my belongings, they denied all damages even though I witnessed it and charged me more than I was quoted. They plan out… Read more

everything to make sure you pay before they leave no matter what damage they have done and will use your belongings as leverage. Read the other reviews and you will see it's a common trend with other victims. All other 5 star reviews seem to be Al generated or done through their friends.

DO NOT USE THIS COMPANY. Pay a little extra and use a proper company. I honestly think that the positive reviews are fake. This statement is in their quote and they do not stand by it. They do not provide a top notch service. It was the most stressful day of my life They did not use any material or tools to move my furniture. I have… Read more

scratches on my brand-new walls and stairs.

They told me I could claim my money via their insurance, however that was all a lie. They then put the blame on me.

Our Process: Firstly, a top-notch service provider will be connected with you according to your requirements with NO HIDDEN CHARGES! To ease your already stressful processes, you will be provided with a personal move co-coordinator who will be managing your entire moving process and will be available to contact 24/7! Following your confirmation, you will receive a detailed summary of a Day Prior to the Move regarding the time slot and safety instructions for your move so you can happily prepare for your special day. To provide our customers with a hassle-free move, our crew will come prepared with all the required materials and tools. We assure you that we'll handle your belongings as if they are our own, so you are bound to be concerned. As the service concludes you are provided the option to pay with your preferred mode of payment and once its processed, you will receive an e-invoice immediately. If you are happy with our quote and would like to proceed with the booking then please click "REQUEST MOVE DATE" at the top of the page and provide us with your preferred moving date and we will get back to you regarding your Booking Confirmation OR you can give us a quick call and book us over the phone straight away. By Accepting Our Quote You Are Accepting Our Terms & Conditions

Absolutely disgusted they were 2 hours late. They never labelled any of my boxes. Requested that they Pack, and unpack my kitchen, my pantry, my main bedroom and bathroom that charged me $757. They did not unpack anything, they've dumped it here. And I am absolutely disgusted, and would never recommend them ever.

*NEVER USE THE SERVICES OF THIS COMPANY* Totalling disgusting service, promised 8-10am, then 11-12pm, then 12.30pm. [Name Removed] (the truck driver) called me and said that he would come at 12.30 Later I get a call from [Name Removed] (in the office) stating that they will come after 1 hour. I said this is ridiculous and I should have been told… Read more

before that they cannot come, he said he will call back soon. [Name Removed] did not call so I called a couple of times and [Name Removed] (in the office) picked up the phone. Explained to him the whole saga and he promised to call me back after he contacts the truck driver [Name Removed]. Never Called back. My son payed a $100 deposit a week before to secure a spot. These guys are not professionals but take advantage of honest people. At last the driver came at 1pm but did not come up the driveway to pick up the furniture. When they came top deliver at my house, the driver did not bring his truck into my drive way but kept the truck on opposite side of the road and my furniture on nature strips. They kept me waiting in my garage more than half an hour and said pay the balance payment first and then we will deliver. I said to them to bring the furniture to my premises and then I will release the payment. The the order of sequence of service in the industry for removals is not asking for payment before even it has been delivered to your premises. This means they are holding you for ransome. So Please do not use the service of Big Bull Removals. I Will never use such kind of Removals again.

*DO NOT USE THIS COMPANY* absolutely disgusting service, promised 8am truck, then 12pm, then 2.30......got to 4pm and still nothing. they ignored all my calls asking where our truck was, then when they finally called me at 4.30pm saying a truck was an hour away they were incredible pushy, rude and un cooperative when I said I no longer wanted them, I payed a $100 deposit a week before to secure a spot and lost my deposit THESE GUYS ARE SCAMMERS

Arrived an hour and a half late. Very lazy and unprofessional. Scratched the walls and broke panel on door. Half my boxes upside down. Everything in there squashed or smashed. Had to be at the other unit by a certain time to get keys which caused a lot of problems as they were late. Then they wanted payment before they unloaded the rest of my… Read more

stuff. BIG SCAM. Will promise you everything and deliver nothing. Avoid at all costs. Also left some stuff at the old house which i had to leave at a neighbors house and pick up myself the next morning

Months later of several emails back and forth they offered me a $50 voucher to use on my next move. This voucher is useless as i would never use this company again or recommend to anyone else.

Unprofessional, Overpriced, and Completely Mishandled This company seriously let me down. I provided a full list of items and was quoted 2–3 hours at around $379–$414. I was assured by the rep that they knew exactly what was needed. Instead, they showed up with a truck that was too small, had to make two trips, and took 5.5 hours to complete the… Read more

move. I was charged $853.46 more than double the original quote. On top of that, several items were damaged, and I was pressured to pay the extra cost just to have my items unloaded.

I called daily for over a week trying to escalate the issue. I was told it would be handled by a manager but after all that, I received a response from the same person I originally complained about. It was a complete runaround.

Their final “resolution”? A $50 coupon, which doesn’t even come close to fixing the situation. This company has shown a total lack of professionalism, accountability, and respect for its customers.

Avoid at all costs.

Do not use this company - they will underquote and overcharge (double what they quote). The details: Booked in the job over the phone - disclosed it was a pickup in the city, first floor transport to ground floor, and that the item was too big for the lift - it was a large wardrobe and a bookshelf. Booked in for a Friday at 8am. The team arrived… Read more

at the wrong location and kept asking me to come out - wanted me to share my Google location so they could find the right location. First sign things were wrong. Upon seeing the items, said 'it's too heavy' and 'they can't move it' - item was a bookshelf, which is why we booked two movers... the same bookshelf I was able to move UP stairs with my wife, yet two professional movers deemed too heavy to move down. On moving, they appeared amateurs - didn't know how to use a screwdriver, didn't really know how to lift properly or move items (and I had to help them move). They damaged antique items. We then had an area where bollards were going up in the city - I kept asking them to hurry and move the truck or they'd be stuck in for the day, and they kept saying 'just a few more minutes' --> guess they didn't want to use the trolley they'd brought. They then delivered to my home to my wife, and bullied her into paying, claiming they didn't know what the price was, to take it up with management, and they overarched by $330! Refused to disclose why despite asking for invoices, explanations, etc. They also made my wife pay using bank transfer, so we couldn't even start a chargeback on credit card. Eventually received a response, and they had charged me for 'three heavy items' and 'stairs'. The stairs were disclosed at time of booking and on their estimate form, yet they did not provide a charge (later decided to add this on). They did not disclose a 'heavy item fee' on their estimate form, nowhere on their website. I admit one of the items was heavier, but the book-shelf was moved by myself and my wife upstairs (so can't have been that heavy for two 'professional' movers to take downstairs), another was a small desk I moved myself, and another was a medium desk they literally moved one handed as they were holding a coffee I bought them in the other. After a month of fighting them, they agreed to refund $160 - better than losing the total $330. They took over two weeks to refund the amount - and this involved emailing them twice a day and calling them everyday to get a result. This company is terrible. DO NOT USE THEM. Have also reported to ACCC and VCAT.

Absoulte horrific experience - they were late, brought the wrong sized truck, were so slow - didn't know what they were doing.... they quoted me and then kept charging more and more and more. One of them started yelling at me - no respect for the client or the furniture - Absolutely the work experience I have had and I have moved homes and used removalists many times. DO NOT USE

I only had a few items to be moved. The booking process was easy and the admin was easy to talk to and polite and friendly. The movers were polite and easy to talk to. They got the job done within the requested time frame. I was very specific in my request as I needed everything to arrive to its destination by a certain time. I am extremely happy… Read more

with the service from beginning to end. I would book again if I needed more furniture removed. Thank you big bull movers for providing a great service to me.