Bigger Boyz Toyz

Fantastic product and service. Needed a new garden grade water pump for a rainwater tank. BBT had a good range to choose from, was on special so a great price and shipped super quick. The pump that arrived is good quality, installed easily and works great. No hesitation in recommending this company for online purchasing. Good job very happy! Show reply

Excellent long-term support of products purchased enabled continued long-term use of an essential tool. Show reply

Delivery was over night and super satisfied with my pole saw, it glides through branches 10 to 12 inches thick. Would recommend this to anyone, at first it seems a little heavy but after first use you don't even notice. Woman user loving it... Show reply

I previously owned an older BBT rotary hoe and it worked great service was also good back then, around 3–4 years ago. I also used to have the BBT lawn mower, and I still own the BBT post hole digger, which has been reliable. Based on those experiences, I decided to buy a new rotary hoe from BBT earlier this year. Unfortunately, this new machine… Read more

has been nothing but problems, and the support has been extremely poor.

I purchased the new rotary hoe on March 24th, picked it up from the SA depot on March 27th, and had issues immediately. On March 28th, I emailed BBT explaining that the belt was squealing and the machine wasn’t moving properly. Their response was that I’d adjusted it incorrectly. I followed every instruction they gave me over multiple emails, but the problem never went away. I managed to get it moving a little, but it still couldn’t turn over any soil because the belt kept squealing and cutting out.

I put it away for a while and tried again months later, hoping to make it work. Same issue. I reached out again for support, reminding them that the machine has a 2-year warranty, but after 7 months of ownership, it’s still basically a yard ornament.

Now they’re claiming the issue is with the rear height pin saying I’m going too deep with it but that’s not true, and it’s the same issue from day one. I’ve followed every single instruction they’ve given, yet I’m still getting sent in circles with no solution.

Their latest offer was for me to send the machine back at my own cost (around $150–$200) so they can “try” to work out what’s wrong, and they’ve even implied I might need to pay for repairs too.

Honestly, I’m extremely disappointed. I bought from BBT again because my first experience with their equipment was positive, but this time around the product quality and customer service have both been terrible.

Purchased an 881 cline powerhead - it had issues- they replaced it with zero problems- the 72in bar broke a nose sprocket- they replaced that also- no problems- I won’t buy my gear anywhere else now- great place to do business Show reply

I’ve purchased a few items from this company, including a pizza oven, BBQ, and a brushcutter, and I couldn’t be happier with the quality and performance of everything. Their customer service has been outstanding — friendly, helpful, and quick to respond. I did have a small issue with the brushcutter, but it was sorted out promptly and without any… Read more ·  1

hassle. It’s refreshing to deal with a company that genuinely cares about its customers and stands behind its products. Highly recommend!

Zero turn mower BBT-52Z > $8000 200hrs but 2.5 yrs old broke mower spring & end connection points to deck are prematurely wearing ( design fault , one end is actually connected to a threaded bolt ) Big ENGINEERING FAULT id s no,no, definately not a… Read more

CONSUMABLE. But Josh says NO WARRANTY ( ACL ) For $20 of parts & the chance to improve an otherwise good product its unbelievable. I was in the electronic service business for 40 years & adhered to ACL religiously. What a pity cos these imports offer a real alternative in the market.Back to Bunnings I guess. NO

I recently purchased a log splitter from Bigger Boyz Toyz and couldn’t be happier. The whole process was smooth from start to finish — the team were really helpful when I had a couple of questions before buying, and delivery was quicker than I expected. The machine itself works perfectly and has made the job so much easier. What impressed me most… Read more ·  1

though was the after-sales service — they checked in to make sure everything was going well and were quick to answer a small query I had once it arrived. Great service, great product. Highly recommend.

Great Company, very prompt delivery. Instructions for assembling were very precise and easy to follow Show reply

Mower was returned from the depot, shipping costs are outrageous , rip off. I have contacted them a number of times for a refund. They Claimed, tried to call me many times, yet no missed calls, I got a call as soon as I complained a miracle!, yes they are that kind of company lairs with no ethics.

Another problem I've found is iron filings or welding slag in the hydraulic oil return line. Not good for a new splitter. How will this effect the pump?

Scammers – Poor quality machinery complicated by a team that does nothing to support. I have a new lawnslasher and brushcutter, both of which would make good boat anchors. DON'T GO NEAR THEM.

Bad customer service and, apparent non interest after purchase. Very very disappointed – Worst company for return calls. Contacted 3 times this week about a simple query on charger i purchased for my 9000 chipper mulcher. No instructions or heip at all. Considering i have been appointed buyer for several electric start mulchers, log splitters and lawnmowers for my woidworkers and garden clubs, i expected more. Looking around now for other suppliers.

BigBoyzToya are best! – i ordered a complete outdoor Bull BBQ kitchen incl drawers, 2 door fridge, covers, rear guards and corner pieces. the delivery was smooth and quick. the products needed very little assembly and appear to be made with tremendous quality material. i think 2 covers were not included and i waited unti I had unpacked and assembled to make sure they… Read more ·  1

were not in a drawer and contacted the company and they quickly sent the 2 covers needed. Very good after sales service, great product and they are an excellent on line seller

Great experience with them – Great product, great service. Ive had a much better experience with them than some other reviewers Show reply

WE LOVE OUR 3.5 generator but let me say about service – We bought a 3.5 kva inverter generator with remotes . BEST WE EVER HAD , love remote if your out in dark raining bush you need it , . And other products send lots of people there way . Including family who spent 6 thousand on theres and they live there’s . We got our generator from Kiama NSW to Gold Coast next day . But us old folk decide to put… Read more ·  1

the remotes and keys safe not good so I ring Mary a lovely young lady who went beyond her work expectations , her work peers and parents would be proud as punch she’s old school , despite her young age . Got me the keys priority paid and can we have remotes . Well these things aren’t easy everyone can’t have your remote or no sense having one . The TECH team work on it to get it going with keys . So late Friday evening Mary rings me first thing Monday . She’s been thinking about my parcel ( I’m critically Ill and needing travel to feel good atm) worried we’d be delayed Chased it up and found out it will arrive at 10.45 to 11.45 and it sure did at Surfers And our delivery services aren’t that crash hot atm , so good on delivery . I’m writing this to Mary , and the great team . I’ve been a first class saleswoman because I did just what h did at a young age u will get the nastiest but also like me who will say don’t change Mary , first class young lady and bigger toys great work and thank you

Many thanks B Brown

Warning! Related Products – Related products are related to BBT category not the product you are purchasing. Important details are also left out of description in related products making it impossible to know that product would be useless to you. You have to pay return freight to get your money back. Very upsetting and frustrating and dishonest in my opinion.

CUSTOMER SERVICE TERRIBLE – Bigger Boyz Toyz, Now ignoring customers' emails, wow! It is a shame you are misled in this way and disregard the consumer law that is set out by Fair Trading and ACCC. I had a major fault in such a short period of time of use and you simply ignored me as the customer to rectify the situation. You are not above the law. Your customers should… Read more

be treated with respect and not given generic reply emails to important concerns especially when it comes to the products you sell suffering major failings in short periods of time. Unfortunately despite your hundreds of successful happy chainsaw owners the occasional one will fail and you should be prepared to handle those situations professionally when they arise.

As you know there are plenty of other competitors out there selling what you have. Word of mouth is crucial in the farming community, I will join the list of disappointed BBT customers on Product Review and Google, and expect a follow up from Fair Trading.

All this over a $159 chainsaw, something so easy to resolve made so difficult.

Hoping you treat your next customer having a problem with something you have sold them with a little more care, compassion and respect.

Load of rubbish – Do not deal with this Co. Shifty products, shifty staff and management. DO NOT TRUST THEM.

Avoid at all costs – Purchased an item based upon the listing on their website. When it arrived it was completely different in design. I email, asking for it to be returned, only to be told, I was expected to pay for the return myself. They make the mistake and then expect me to pay for it. I am now in dispute with them as they are completly unreasonable and are… Read more

refusing to take return of the item unless I pay for it. i am glad i found out how bad there service is and the lack of ethics this company provides prior to purchasing the rest of the product we need. We will stick with Edisons for our farming machinary.

Appalling after sales service.... Briggs & Stratton 21'' self propelled mower – I am very upset with the lack of customer service and I am including my latest email to them.. which pretty much tells the story. ''I purchased a lawnmower off you 2 years ago... its still in new condition (apart from the wheel).. I paid over $700 for it... the rear wheel is stripped where it fits onto the drive cog.... I order a wheel from you..… Read more

first checking if it will fit my mower... which is the B&S self-propelled with NO GEARS which you no longer sell.

Wheel arrives... it does not fit... it is too big and will not engage with the drive cog... I have measured the two wheels and the difference is clear... its spins around freely and will not connect with the cog... clear indication that it is the wrong wheel.. even to the naked eye side by side you can see its bigger than the original wheel... besides the fact that it won't work on my model mower... if it was the right one.... I would not be repeatedly writing to you.... and being ignored.

I cannot believe you have just chosen to ignore me rather than offer some sort of assistance.. even if to point me in the direction of what other brand of wheel might fit... I know you won't refund me.. I wouldn't expect it after being ignored and just fobbed off by being told it does fit.. when it in fact does not..... I am beyond disappointed and upset!!! I am no longer able to use this lawn mower!!

I would not buy this mower again due to its very very slow mowing speed and the appalling after sales service

Piece of rubbish – Purchased this unit, it arrived and started pretty easy first time, plugged a drill into it to find it didn’t generate power. Shut the unit down, checked it over and tried to start the unit again and found it impossible to start. Contacted BBTA to arrange them to pick up the unit which they did. After a couple of weeks I contacted them, they told… Read more

me the unit was repaired and shipped back to me. Once I received the unit back I fueled it, put oil in it and attempted to start it. I have had absolutely no success with starting this generator since it was returned to me, I contacted the company again to request that the unit be picked up again and they issue me with a full refund. Their response to this was that if I return this product again they will consider it as a change of mind and they will charge me 20% restocking fee and also charge me for postage and shipping costs. Totally disgusted with this generator and with Bigger Boys Toyz, will NEVER purchase from them again.

Cheapo chain saw – Took weeks for deivery to arrive. When it did arrive did not use it,we went on holidays. When l got back tryed to start the chain saw would not start being a mercanic worked on it for a week in the end we had to send it back to them. over 3 wks later it came back again started then stopped and will not start at all now.can only buy spare parts… Read more

from bigger boyz toys as well. Total crap waste of money will never buy from them again took the chain saw to the tip. SHOCKING EXPERIENCE.

After several returns then refused to honour the warranty – Bought a brush cutter that I had trouble with from the first day I tried to use it. First I had to drive 50km to collect as I wasn't home for the delivery, even though I requested it be left at front door. The engine wouldn't run well and locked up after a few uses, and they got me to send it back. They did send a new engine, so hats off for this.… Read more

I didn't need to use it, so several months later I fueled it up as per instructed and within 20 mins it locked up again. I suspect these cheaper Chinese engines don't run properly on the 25-1 mix that's recommended. I was told that I had used 4 stroke oil, so would not help me and I must buy another engine. I have loads of other 2-stroke tools, this just isn't a quality product.

Second to none – I've been shopping with BBT for a number of years now and cannot recommend them highly enough. Goods are shipped really quickly - usually within 24 hours of placing the order. Product usually arrives in WA within a week. I have had to call a couple of times for advice on ordering spare parts and have always been very impressed with the level of… Read more

knowledge and customer focus shown by the staff. Products are good quality and reliable. Will always be a customer as long as I am able to hold a power tool!

JUNK! – They don't post any bad reviews, only the good ones from who knows? Probably fake! as I tried to tell the truth about the shoddy junk they sell knowing what it is and when you get it, it won't work. so you are stuffed around for longer periods without what you paid for. And I see some review saying how the generator was for someone's health back… Read more

up? GOOD LUCK with that. My generator would not start and they said OH WE HAD some with faulty starting coils? but they sent it without testing it and just hoped for the best!

Absolutely disgusting service – I bought a pizza oven through Bigger Boyz Toys. Was told I would have it within 2-3 days. It took 2 weeks to receive the oven and it was badly damaged. It then took another 2 weeks for them to organise to get it picked up. It's been nearly 6 weeks and I still haven't received my pizza oven. As compensation, they offered me a $75 refund. I thought… Read more

it was a joke. They have blamed everyone else and have take no responsibility. Do not purchase anything through them unless you want to be stuffed around and brushed off. If you leave feedback on their website, they will only include it if it's positive. If not, they won't approve the feedback. Very dishonest and immoral company that once they get your money they couldn't care less about the customer. Will never purchase anything through them again. Have also reported them to the Ombudsman.