Piece of rubbish
Purchased this unit, it arrived and started pretty easy first time, plugged a drill into it to find it didn’t generate power. Shut the unit down, checked it over and tried to start the unit again and found it impossible to start. Contacted BBTA to arrange them to pick up the unit which they did. After a couple of weeks I contacted them, they told me the unit was repaired and shipped back to me. Once I received the unit back I fueled it, put oil in it and attempted to start it. I have had absolutely no success with starting this generator since ...it was returned to me, I contacted the company again to request that the unit be picked up again and they issue me with a full refund. Their response to this was that if I return this product again they will consider it as a change of mind and they will charge me 20% restocking fee and also charge me for postage and shipping costs. Totally disgusted with this generator and with Bigger Boys Toyz, will NEVER purchase from them again.
Cheapo chain saw
Took weeks for deivery to arrive.
When it did arrive did not use it,we went on holidays. When l got back tryed to start the chain saw would not start being a mercanic worked on it for a week in the end we had to send it back to them. over 3 wks later it came back again started then stopped and will not start at all now.can only buy spare parts from bigger boyz toys as well. Total crap waste of money will never buy from them again took the chain saw to the tip.
After several returns then refused to honour the warranty
Bought a brush cutter that I had trouble with from the first day I tried to use it. First I had to drive 50km to collect as I wasn't home for the delivery, even though I requested it be left at front door. The engine wouldn't run well and locked up after a few uses, and they got me to send it back. They did send a new engine, so hats off for this. I didn't need to use it, so several months later I fueled it up as per instructed and within 20 mins it locked up again. I suspect these cheaper Chinese engines don't run properly on the 25-1 mix that's recommended. I was told that I had used 4 stroke oil, so would not help me and I must buy another engine. I have loads of other 2-stroke tools, this just isn't a quality product.
Find out how Bigger Boyz Toys compares to other Hardware Shops
Know better, choose better.
Second to none
I've been shopping with BBT for a number of years now and cannot recommend them highly enough. Goods are shipped really quickly - usually within 24 hours of placing the order. Product usually arrives in WA within a week. I have had to call a couple of times for advice on ordering spare parts and have always been very impressed with the level of knowledge and customer focus shown by the staff. Products are good quality and reliable. Will always be a customer as long as I am able to hold a power tool!
They don't post any bad reviews, only the good ones from who knows? Probably fake! as I tried to tell the truth about the shoddy junk they sell knowing what it is and when you get it, it won't work. so you are stuffed around for longer periods without what you paid for. And I see some review saying how the generator was for someone's health back up? GOOD LUCK with that. My generator would not start and they said OH WE HAD some with faulty starting coils? but they sent it without testing it and just hoped for the best!
- Verified customer
Absolutely disgusting service
I bought a pizza oven through Bigger Boyz Toys. Was told I would have it within 2-3 days. It took 2 weeks to receive the oven and it was badly damaged. It then took another 2 weeks for them to organise to get it picked up. It's been nearly 6 weeks and I still haven't received my pizza oven. As compensation, they offered me a $75 refund. I thought it was a joke. They have blamed everyone else and have take no responsibility. Do not purchase anything through them unless you want to be stuffed around and brushed off. If you leave feedback on their...website, they will only include it if it's positive. If not, they won't approve the feedback. Very dishonest and immoral company that once they get your money they couldn't care less about the customer. Will never purchase anything through them again. Have also reported them to the Ombudsman.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.