Property Management - Frankston
Very slow to respond to emails. Slow to respond to tenants maintenance request. Has taken 2 months to try and get a quote to fix maintenance issues in the house. Still have not heard anything. I am constantly having to chase things up. Over due for payments for council rates, water rates etc.... Terrible service.
Worst agent ever! please dont bother
I went through them to sell a land , gave them 3 months authority, worst decision I have ever made. My agents were Sam and Aseem , they never return calls , never answer the phone and I had to chase them to get an update and and then. I think they have a very narrow customer base so they dont have the capability of performing. I have sold one land with Harcourts and it was a short and easy process, I regret not going ahead with them. They might be good for rentals but if you want to sell a property dont go to them. Worst agent ever!!
highly recommend Simone Speakman / Biggin Scott kensington
Simone Speakman has been amazing from day one! Such a lovely person, full of character & always answers to our requests. It has been a pleasure renting with her for a year & to be honest, I would not move agents. Upon our lease ending, she found me another place very swiftly. I will also buy a property off her in future because I like her service so much. Takes care of her tenants - of course Im sure she has to be choosey. Totally recommend Simone!
Such delightful agents
I recently signed a lease through Biggin and Scott having initially spoken with Bella Perruzza who was so lovely and happy to help me find a place to live in a short timeframe after a difficult break up.
Bella was so sensitive and helpful and the PM I eventually leased through, Catherine Naud, is equally lovely, thorough and incredibly responsive to emails.
I could not be happier with the service I have received at a difficult time.
My husband and I was looking at a property in hepburn springs but never get a return phone call from Daylesford Office , I have to always contact them myself and keep getting told " someone will call you back " ! useless customer service! I have to chase them when I am the buyer who wants to buy a house!
Difficult to deal with when renting - Maribyrnong
I honestly thought I'd written a review previously.
We had a lot of issues when renting... Should have seen the flags when inspecting.
- first inspection I was the only person there which seemed extremely unusual and the same on the Saturday after when my partner came with me.
- agent assured us we would be able to get a cat and he'd do everything to ensure we could
-begin lease mid June
-discover major gap in bedroom wall (ceiling to windowsill in the corner) - could fit our hand in...
Worst Real Estate Agents
We bought our first home under Biggin and Scott Keysborough and i would rate it as the worst decision that my husband and I ever made. The agents were rude, obnoxious, entitled and pushed us around with unnecessary demands from the previous owners. They did not allow us to inspect the house even once before we bought it and the day we were supposed to get ownership, they fought with us and yelled at our family for speaking to the manager of Biggin and Scott about this behaviour . I have never been so humiliated and angry in my life. What should...have been the best day of our lives, turned into the worst nightmare imaginable, all thanks to the real estate agents of Biggin and Scott. We had already made a big deposit against the property so we could not even back off when they decided to attack us, on the day we were supposed to get the keys to the house. Never again! We bought the house months back but I never had the heart to post about what they had put us through. The previous owners left the microwave, vacuum and other fixed things damaged and till now we are fixing the things that the agents never let us inspect. Cannot emphasise this enough, may you never have to deal with these obnoxious agents. Worst experience of our lives. The agents kept putting forth weird and unnecessary demands on the previous owners' behalf and we simply kept cooperating till we were pushed around like we were buying the house and property for free. I would love to name the agent who misbehaved and called my husband a liar for calling her out on her horrible behaviour with her branch manager. She yelled at my mother in law and insulted us and I can never get that confrontation out of my head. Horrible. Bitchy. Rude. Obnoxious.
Seaford. Good rental agents have turned bad
For several years LJ Hooker managed my rental unit and all was good.
Now biggin and scott all is bad.
I have just found out my tenant has a list of items that need fixing which I am happy to do. The tenant has made many requests to manager all of these requests have been ignored.
My partner has three rental units with them and none of her maintenance requests have been forwarded to her either. This eventually caused disaster when a tree that had fallen on the roof had broken roof tiles. Weeks latter when it rained thousands of dollars dam...age was caused, which could have and would have been avoided if she had been told of the tree in the first instance. I was in the unfortunate situation of needing to make a claim on my landlord insurance. Only a fraction of my claim was approved as I am now sure the managing agent made no attempt to follow up my claim. Again a situation that cost me money.
Lazy, Arrogant Property Managers at Seaford
Been with the Seaford agent for 10 years but felt service had been going downhill since theyd changed to Biggin & Scott 2 years ago.
It all came to a head last month when water came through the ceiling of one of my units. I found out from my tenant that a branch had come down on the roof when a tree tipped over 6 weeks earlier. He sent texts & photos , and told me hed called several times, left messages, spoken to her, and finally visited the office and spoken face to face, all with no action.
3 broken tiles, it didnt rain for weeks. Thous...ands in damages could have been avoided by responding. A large tree was leaning against another tree in an extremely dangerous position for weeks, with a branch resting on the roof. Im lucky it didnt fall and take out a corner of the unit. Im doing all the running round sorting out and fixing everything, but theyre still happy to take out a management fee. I wanted to pass on my serious concerns to the director etc., no response to my email, so I contacted Corporate Head Office, and finally had a response after four days. He was so arrogant and dismissive when I spoke to him I knew there would be no resolution. He accused the tenant of lying and has a favourite catchphrase, "there are two sides to every story". He blamed the tenants for not saying the branch was on the roof and had caused damage. Hed sent photos and texts, I saw them. My partner and I have just taken a total of 4 properties elsewhere. Out tenants are very relieved and we're getting feedback about maintenance issues being ignored and " being arrogant. One tenant, took in a complaint letter for the director, unsurprisingly, she has had no response.
I was warned
Sunshine Office is full of rude, bitchy, entitled white women.
They throw my emails off to each other and one of them even blocked my email!! Disgusting behaviour. Even the tradesmen refuse to come to the property for maintence after being threatened by Biggin and scott Sunshine
Very disappointed and disgusted on the way I was treated me as a landlord when moving from another agency to biggin & scott they were terrific. I asked for them to hold funds for major maintenance which they were doing. When I decided to move Simone Speakman became a very nasty, vile vendicive person who instead of transferring the funds to the new agent she transferred it to my ex. I was asking her to hold funds she then play the by law card stating she could not hold funds. Please don't use any agency that would hire Simone Speakman as she will not look after you as a landlord or your business. Very disappointing for biggin & scott for hiring such a nasty person who takes pleasure in hurting others
Incompetence at its best!
Biggin and Scott handled our rental property In Boronia for several months. After we made a complaint about the way they where handling the properties, they cancelled our agreement. Lack of commutation, disorganized, rude and incompetent real estate agents. We paid a lot of money to them to handle two rentals and we didn't get value for money. The property manager was the most incompetent of the lot and we got a complaint from the tenants about them as well... that says a lot really.
I am a tenant from China.I have just rented out a property in Elwood through Biggin Scott.Thankful My Agent was Catherine Naud.She was super nice from the beginning.Ms Catherine didn’t refuse me because I didn’t speak English well. She has been very helpful,easygoing and friendly to deal with. Her actitud made our experience renting our house so much easier . The move in to the property has been seamless. I found Catherine to be a very capable,conscientious and professional property manager. I am very happy with Catherine’s service.Thank you for all of your hard work.
Disgraceful & Unprofessional
As a first home buying wanting to secure a property there is nothing more frustrating letting agents waste everyones time with underquoting and false advertising. A property that is advertised for $599,000-$659,000 goes to auction and gets passed in at $675,000 which is above the highest price range. The agent then informs us that the vendors reserve is $800,000 which is $150,000 over the highest price. What a disgrace and appalling display of professionalism. Furthermore the comparable properties which were used to quote this property did not go over $650,000 so its pretty clear this is another case of dodgy agents underquoting. Do not deal with Biggins & Scott Knox.
- ‹ Prev
- Next ›
Questions & Answers
Has anyone had issues with BIggin Scott in Cranbourne (Casey office)? I’ve had issues and felt like they weren’t managing my property effectively.
Eg. no communication regarding lease renewals, no property inspections done unless I had to follow up, plus, unpaid landlord insurance for nearly 8 weeks.
Now I’m trying to get rent money transferred to new real estate agent. Initially was told that they never received the funds. But tenants have proof of payment! Still waiting for the transfer & it’s nearly been 7 days.
Also, I’m new to investing so I’m still learning. After issues I’ve had for the last 6 months, I’m seriously considering learning property management myself so I can do it myself.
Anyone had any issues with B&S Dandenong, have had a few people approach with similar issues, currently working with someone who is about to take them to court?
As anybody else out there that has had a bad experience of not getting the asking price for there home with B&S Yarraville through Rita Galati she looked after the purchaser, and not the vendors.
I think you may find that it is B&S as a whole. There seems to be a lot of B S for both the buyer and seller. I think that they need a serious government review, I protected myself after finding how full of B S they were and asked a higher than normal reserve in auction otherwise I could have lost 50k+ by the incompetence and unprofessional behavior of their staff.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.